Ratings based on 845 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay!

Posted Oct 21, 2014
Clean, friendly, convenient location, great breakfast, what more could a person want?
4 out of 5
Recommended
for Everyone
by A verified traveler from Raleigh, NC

Easy drive to Historic Williamsburg

Posted Oct 9, 2014
Nice, helpful staff. Great location. Adequate breakfast and GOOD cookies.
4 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Posted Oct 2, 2014
Pros: Clean and quiet
Cons: Breakfast
The hotel and staff overall were very good. The breakfast was terrible. We got to breakfast at about 630 am. There were 2 people eating. There was 4 pieces of sausage that looked like they had cooked for 10 hrs. The orange juice was about 15% full. Even the bagels were not fresh. The potatoes were cold. I was very disappointed in the breakfast. There was no one around re-filling the containers.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 9, 2014
VERY GOOD LOCATION, CLOSE TO EVERYTHING. THE STAFF MADE OUR STAY VERY COMFORTABLE. THE ONLY DRAW BACK ,THE BREAKFASTS WEREN'T VERY GOOD.
5 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Nice hotel with fun extras

Posted Sep 9, 2014
We stayed here with our 4 kids, and thought it was really nice for what we needed. The free breakfast was decent, with the standard stuff (donuts, waffles, oatmeal, cereal, eggs, sausage) and even had fresh fruit salad (cantaloupe, honeydew, grapes). The pool was clean and open late, which is great for us. They had free cookies at the front desk all the time, and even had a little library stocked with all kinds of books that were there to borrow. We really enjoyed our stay here.
3 out of 5
by A verified traveler from Williamsburg, VA

Posted Sep 3, 2014
Pros: The staff were very nice, it is in a very nice area.
Cons: Clean the rooms better, If a room smells bad find out why don't make your guests figure it out.
Ask how often they clean under the bed. Our room smelled bad and I found rotten fruit under a bed. The window needed repair as the upper left corner was out of the track causing the window to not close. The repair was performed the next morning and the Hotel provided a different room for our first night; however we still needed to pack everything up and move to a different room the next morning becasue of the window issue. The bed in the first roomn was so hard it felt like I had slept on a floor. The bed inthe second room (our original room that needed the window repaired) was comfortable.
3 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Convenient to Colonial Williamsburg

Posted Sep 2, 2014
Pros: It was conveniently located to Colonial Williamsburg.
Cons: The rooms should be kept cleaner, more seating is needed in the dining area, and food and coffee should be replenished more frequently at the buffet..
Location: Colonial Williamsburg is very close and easy to get to from the hotel.
The room cleaniness left something to be desired but it wasn't horrible. The room felt humid and had a musty smell. The pool was clean and not over chlorinated like at some hotels. There was not enough seating in the dining area for the buffet breakfast provided by the hotel. The first morning, the scrambled eggs ran out over an hour before the end of the dining hours and there was no sign that they would be replenished. The coffee also ran out and was slow to be replenished in the thermoses. The workout room is adequate. Our room was right next to the workout room and I feared that we would be kept up late or wakened early by the noise of people working out. The room must have been soundproofed well because this was not a problem. It was well located for getting to Colonial Williamsburg.
3 out of 5
by A verified traveler from Maryland

Will coose another hotel for our next visit!

Posted Sep 2, 2014
Pros: The hotel has a refrigerator and microwave.
Cons: The housekeeping staff was very unprofessional. Two times during our stay, housekeeping came in while we were in our bed.
Location: Colonial Williamsburg
This is our second time staying here in Williamsburg. We had an enjoyable stay the first time. On two separate mornings, housekeeping knocked on the door and before we could get to the door, they had opened our door! I wasn't happy with this. One time, housekeeping says, "you all are still in the bed"? Why didn't you put the sign on the door? Then housekeeping ask for our dirty towels and then they don't replace all of them. I will not be s taying here again.
2 out of 5
by A verified traveler from Philadelphia

Very dissapointing - look elsewhere.

Posted Aug 27, 2014
Pros: Nothing
Cons: Just about everything (see comments about experience).
Location: The location is fine, but there are dozens of hotels all in close proximity and in the heart of Colonial Williamburg, Willian and Mary, etc.
I cancelled reservations at another hotel in order to stay at this one; although more expensive, on paper it appeared to be worth it and wanted something nice prior to moving our son into college. First of all, these rooms are not suites. Nothing more than your standard hotel room with 2 double beds. The suite part - small frig, microwave, small table and chair, made the room very tight and uncomfortable; it was not meant to accomodate these extra items. After returning to the room late in the evening, housekeeping had done a terrible job in cleaning the room. None of the surfaces were cleaned, dirty cups remained on the countertop, bedspread was just thrown back on top of the bed (my teenage son makes a better bed), scrunged up soap in the shower stall, no new soap - I could go on. Housekeeping had already left and the attendant at the front desk apologized, but nothing could be done other than hand me more soap and shampoo. The breakfast room was small, chaotic and inadequately staffed; standard fare, nothing special. One elderly gentleman trying to keep up, stocking food items, refilling the coffee, wiping up spills - it was futile; I felt very badly for him. People waited in lines for coffee, waffle batter, milk and fruit. A second attendant was supposed to be on hand, but as the elderly gentleman said, he never shows up on time - I never saw him. The internet was slow and patchy. In the fitness center only 1 machine worked.
Comment from Hotel Management
Sep 3, 2014 by Ashley, Hotel Management
Dear Traveler, Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
4 out of 5
Recommended
for Families
by A verified traveler

Posted Aug 16, 2014
very clean and nicely positioned near Williamsburg and Busch Gardens