Ratings based on 737 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Sandston, Va.

Elegant hotel

Posted Jun 1, 2015
Pros: Drinks and snacks available in the lobby in the evening
Cons: Only 1 snack was available and kept running out. More snacks should be available
Location: Close to resturants and the outlets.
Check in was delayed because they were packed the night before but the accomadations were well worth the wait.
3 out of 5
by A verified travelerfrom CT

Hotel was a great location

Posted May 28, 2015
Pros: see above
Cons: see above
The house keeping staff was amazing . Room was clean in fact the whole facility was clean. My problem area was with the front desk staff. We arrived early after traveling around nine hours. We tried to check in early but when we were told our room was not ready we exspected this. The staff gave no recomendations for what we could do with the three hours we were waiting. We asked if there was a park we could go sit and they sugested a water park we are two 60 year old ladies. they finally told of a park down the road where we could sit and wait. We were not offered to sit at the pool or in the lobby or at one of the several out door sitting areas that we noticed once we had checked in. When we came back to the Hotel after waiting the 3 hours our room still was not ready and while we waited for our room we were never called to say our room was ready we had to go up to the desk again and finally they gave us someone elses room. The front end staff never made any sugestions as to what there was to do in the area. I believe they need to be taught customer service. I do plan to go back to this area but will not stay at your facility and will not recomend it
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 4, 2015
Perfect for travelling to softball tournaments. 5 different families stayed in separate rooms. Great staff service
5 out of 5
Recommended
for Everyone
by A verified travelerfrom PA

Nice hotel in a great location.

Posted Apr 21, 2015
Pros: Location & price.
Cons: Better, more prominent sign at street.
Location: Great location. Close to restaurants, Colonial Williamsburg, Jamestown & Yorktown.
Pleasant & friendly staff. Close to many activities, attractions & restaurants.
4 out of 5
Recommended
for Everyone
by A verified traveler

Surprisingly chic

Posted Apr 19, 2015
Cool, modern, clean lobby. Cool vibe in lobby. Friendly staff, great breakfast. Room bigger than expected with pull out couch for kids. Rooms not decorated as cool as lobby but clean and beds comfy so I was pleased- great price too. I would go back.
4 out of 5
Recommended
for Families
by A verified travelerfrom Virginia

A very comfortable stay.

Posted Apr 1, 2015
Pros: The presentation of the entrance very similar to other Hilton Garden Inns we have stayed at. We like the convenience of their breakfast.
Cons: I would not know where to begin.
Location: Location on main thoroughfare and easily found.
I have only accolades for the staff. Room was super clean and for a three night stay, we only asked for a few extra towels and did not require the services of the cleaning maids during our visit.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Elverson, PA

Nice hotel, quiet and clean with good amenities

Posted Mar 29, 2015
Would definitely stay again. Heater/air conditioner a little tricky to control, but once I figured it out, room was comfortable and quiet. Very easy to travel with kids.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom VA

Close to activities

Posted Mar 29, 2015
Pros: Excellent staff and service!
Location: williamsburg
My husband was sick and they went above and beyond to help us out!
2 out of 5
by A verified travelerfrom charlotte, nc

Not good enough for the money!

Posted Mar 21, 2015
Pros: The staff member that registered me was pleasant and informative.
Cons: The manager took her time addressing a question I had. She wasn't very professional in appearance and her customer service skills were lacking.
The room was clean but it was very stuffy and the air/heat was difficult to regulate. The shower was awful!!! There was very low water pressure which made it hard to rinse out shampoo and uncomfortable to stay in for a relaxing shower since most of my body was not getting wet!!!!
5 out of 5
Recommended
for Couples
by A verified travelerfrom culpeper va

Posted Mar 18, 2015
Pros: clean and location, center of everything
Cons: The sign on Richmond Rd is small and sort of hidden behind other signs, one can easily miss your location
Location: shopping at the outlets, every block had nice places to dine
The only negative thing about my stay is the room I stayed in, the window did not give me a good and welcome view. Instead of me looking at the surrounding points of interest, I was looking at the roof of the hotel