Ratings based on 316 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
for Familiesby A verified traveler from virginia
Close to colonial WilliamsburgPosted Aug 15, 2014
Pros: The staff were excellent, free wi-fi, kids eat free in the dining room.
Cons: The pool needed to be cleaned badly. The whole pool area could use a face lift. The promised towels were not in gym or pool.
Location: Literally around the corner from colonial Williamsburg. 15 minutes from Busch Gardens.
We had a nice stay. The staff were very pleasant. The room was quiet and clean. The rooms and pool area are really in need of some redecorating. My son was thrilled with the hotel and they were very nice to children.
for Everyoneby A verified traveler from MD
Nice hotel w/ a friendly staff!!Posted Aug 9, 2014
Visited this hotel on a family trip to Busch Gardens. Hotel was clean w/ typical amenities. The room was clean and the beds were comfortable. The front staff, particularly Terri Scott, was very friendly and helpful. She patiently assisted me in locating an area golf course. Her assistance was much appreciated. I would recommend this hotel.
for Everyoneby A verified traveler from charleston wv
Pleasantly supprisedPosted Aug 2, 2014
Very nice hotel. Holiday Inn has really stepped up their game. I had to do a double take to make sure I was at the right hotel. It looked like a high end Marriott.
by A verified traveler from New Jersey
close to William & Mary and Busch GardensPosted Jul 18, 2014
Despite being told by the front desk clerk we got a free buffet breakfast the next morning, that was not the case.
for Everyoneby A verified traveler
Posted Jul 16, 2014
Lateshia in the dining room (our waitress) was super nice and a great waitress. My kids loved her.
for Everyoneby A verified traveler from Alexandria, VA
Nicely situated hotel close to CW attractionsPosted Jul 5, 2014
We like this hotel because of its great location - 2 mins away from Colonial Williamsburg, about 15 mins away from Busch Gardens, close to many restaurants and a premium outlet mall. Our second stay here. A little disappointing at first, because upon check-in, we we were twice sent up to rooms with bedding stripped away from beds owing to inspection for quality control (a good thing, QC!). But Roshell at the front desk, who was very accommodating, sent up a very sweet lady - Ms Diane - from housekeeping to fix that, plus they were very apologetic too and said they would check in with us during our stay. True enough, the resident manager, Stevie, who was very nice, offered us a free buffet breakfast on our last day, which was an unexpected surprise. Other than that little hiccup on our first day, we did enjoy our stay. Room temperature was cool and consistent, bathroom clean and amply stocked with towels and sundries, room always neat. Fridge in-room very convenient. It was great having a sitting room too - 2 TVs worked out well for us. The pool was nice - it's small so it could get a little crowded, but the surrounding area was clean and the water cool. Jacuzzi was great after a long day at the parks. The restaurant was busy when we had breakfast, but service was attentive and the food offerings generous and varied - eggs cooked- to-order, bacon, grits, fruit, cereals, breads, etc. We would stay here again. Customer service is excellent!
for Everyoneby NJ mom from Bergen County
Two nights for college summer program drop-offPosted Jun 23, 2014
Front desk staff were great upon check-in, room was spacious and clean. Older A/C unit only works when you are actually in the room, so it gets warm and a bit humid when no one is there. Rapidly cools off upon return. Had buffet breakfast and omlets, food good but tables needed cleaning and dishes and cutlery needed better washing. I think they were just over-whelmed by morning rush. Convenient to Williamsburg visitor center right down the road. Had dinner at near-by Second Street restaurant (short drive) which was reasonable priced, great decor, and great fresh food. Would stay again.
for Everyoneby Tim
Fine hotel, poor servicePosted Jun 15, 2014
Room was fine, clean, no issues. Staff was a bit rude and not well organized.
for Everyoneby Papinachois from Beauce Qc
Colonial ParkwayPosted Jun 4, 2014
Location: Colonial Parkway. Historic Streets in Williamsburg.
Excellent hotel. Nice room. Quiet dining room. Great stay
for Personal Eventby Sethamy
Posted May 31, 2014 on Hotels.com