Ratings based on 233 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
87% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Richmond

Everything was excellent

Posted Oct 14, 2014
I love the hotel, everyone was wonderful.. I will come back again and again..
2 out of 5
by A verified traveler from seattle

Dirty, smelly hotel

Posted Aug 11, 2014
Cheap, Sticky furniture Loud surroundings Smelly carpets Filthy bathroom- vomit on our shower curtain Unkept common areas Tried to cancel our reservation for the second night and hotel/expedia would not allow it. Hotel charges Expedia and Expedia charges the customer. Enough said.
Comment from Hotel Management
Aug 19, 2014 by WestgateGuestRelations, Hotel Management
Thank you for these comments. We take cleanliness and customer service very seriously and we are displeased to read about your experience. Reviews such as your allow us to take corrective measures for future guest stays and we remain hopeful that you will give us another opportunity should you require accommodations in Williamsburg in the future Vic
5 out of 5
Recommended
by A verified traveler

Posted Jul 31, 2014 on Hotels.com
Loved the hotel. The room was great and I loved the jacuzzi tub! Room didn't get serviced 1 day but I emailed the manager and he gave me a $50 credit for the inconvenience.
Comment from Hotel Management
Oct 11, 2014 by GuestRelations, Hotel Management
Thank you very much for your fantastic review! We are delighted to hear that you had an amazing time at the Westgate Historic Williamsburg Resort. We invite you back next time you visit the area. Sincerely, Katrina
3 out of 5
Recommended
for Everyone
by A verified traveler

Virginia trip

Posted Jul 28, 2014
Location: Great location, many restaurants nearby and a lot of things to do for entertainment.
The hotel stay was pleasant and it's great that its a pet-friendly hotel!! One great thing is that I was able to sleep the entire night without waking up to noises. I have been traveling a lot lately and it would seem like the hotel walls are getting thinner or people are just getting louder! Even though the room was very close to a heavy traffic road, I couldn't hear a thing unless the door was open. I just have a couple of recommendations: 1. bigger beds - my son is almost 6' tall and he could barely fit on the bed. 2. better toiletries - good shampoo and conditioner will take you a long way!!! Overall...it was a nice stay.
Comment from Hotel Management
Aug 3, 2014 by WestgateGuestRelations, Hotel Management
Thank you for sharing your experiences with us. We regret that our accommodations did not exceed your expectations, however. Please know that your feedback on our service is very important to us. We hope you'll again us again soon. Ray
2 out of 5
by A verified traveler from W

Not a resort 21mi fro. Airport

Posted Jul 27, 2014
Old tv,not close to airport. Staff took forever to check me in. Tub dirty and looked like George Washington would bathe in it. Tried to be upscale but failed
Comment from Hotel Management
Jul 30, 2014 by WestgateGuestRelations, Hotel Management
Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. We hope to have another chance to provide you with a wonderful stay. Vic
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Nice stay but....be aware....timeshare pitch!

Posted Jul 26, 2014
Pros: Loved the amount of space in the two bedroom suite. Two bathrooms make it great for a family of 5 Also, full kitchen gives the option of quick meals
Cons: Wish it was described as a timeshare property, this was you can decide if you want to take the chance and book it.
Location: Tons of restaurant choices on Richmond Road. We were laughing about the amount of Pancake houses, probably 10 or more.
This turned out to be a timeshare even thought I booked through Expedia, so I was surprised. Upon check-in after a 6 hour car ride, I was told I needed to talk with a concierge. Turns out it was to sign up for the sales pitch. The offer was for free Busch Gardens tickets and complimentary wi-fi. Since we were a party of five, I couldn't resist the almost $300 savings on tickets. The 1.5 hr presentation turned out to be almost 3 hrs. As much as the proclamation was that this was not high pressure sales, it was. I should have researched it better before booking because I am on vacation, not looking to waste 3 hours of my vacation time. Pool was closed for maintenance for two days out of our four, real bummer.
Comment from Hotel Management
Aug 3, 2014 by WestgateGuestRelations, Hotel Management
Thank you for taking the time to write us a review. We are glad to hear that you enjoyed most of your stay with us.. We deeply apologize for any inconvenience you experienced while staying with us. We are a timeshare resort and offer all of our owners and guests the opportunity to participate in one of our timeshare presentations. In return for participating we do offer incentives such as breakfast and discounts. Participation is purely voluntary. We hope to have another chance to provide you with a wonderful stay. Vic
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Posted Jul 26, 2014 on Hotels.com
We didn't expect the accommodations to be this good. Would book again and in other locations.
Comment from Hotel Management
Oct 4, 2014 by GuestRelations, Hotel Management
We are thrilled that you enjoyed a relaxing and rewarding stay during your recent trip. We hope that you will keep us in mind when planning your future visits to Williamsburg... Ray
3 out of 5
Recommended
for Families
by Nathan from Williamsburg, Va

Westgate Hotel

Posted Jul 22, 2014 on Hotels.com
Pros :Quick check in and out. Friendly Staff Cons: Late check in at 4 pm, and early check out 10 am. The bathroom was not cleaned well. The hotel was very loud and not very well insulated as you could hear everything in the rooms. The main hall ways where very dirty.
Comment from Hotel Management
Oct 4, 2014 by GuestRelations, Hotel Management
Thank you for sharing your experiences with us. We regret that our accommodations did not exceed your expectations, however. Please know that your feedback on our service is very important to us. We hope you'll again us again soon. Ray
2 out of 5
by A verified traveler

Posted Jul 22, 2014
It wasn't what I expected. Shower was not satisfactory. There were stains all over.
Comment from Hotel Management
Jul 30, 2014 by WestgateGuestRelations, Hotel Management
Thank you for sharing your experiences with us. We regret that our accommodations did not exceed your expectations, however. Please know that your feedback on our service is very important to us. We hope you'll again us again soon. Ray
4 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Jul 15, 2014 on Hotels.com