Outdoor pool, open 10:00 AM to 10:00 PM, pool umbrellas, sun loungers

Reviews of Genetti Hotel, SureStay Collection by Best Western

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 600 out of 1004 reviews" "
Rating 8 - Good. 267 out of 1004 reviews" "
Rating 6 - Okay. 84 out of 1004 reviews" "
Rating 4 - Poor. 32 out of 1004 reviews" "
Rating 2 - Terrible. 21 out of 1004 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Mar 2024

8/10 Good

Andrew

Traveled with partner
Liked: Staff & service, amenities
The staff were friendly and helpful. It’s a historic hotel who has had lots of famous visitors over the years. A little work would go a long way. The bed was comfortable but not luxurious like other new hotels. The room was clean although the bathroom could have used a little more attention. There are some really good restaurants and bars within walking distance, and lots of places within driving distance. All in all we had a nice stay. A little work would go a long way to making this historic hotel a great place to stay.
Stayed 3 nights in Mar 2024

10/10 Excellent

rachel, Fleming Island

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay. Breakfast was excellent and the staff was all super friendly.
Stayed 4 nights in Mar 2024

10/10 Excellent

Patricia, Lock Haven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very accommodating and the room was nice and clean!!
Stayed 1 night in Mar 2024

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great experience!!
Stayed 1 night in Mar 2024

10/10 Excellent

Celeste

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Comfortable bed. Will definitely keep in mind when we return to Florida.
Stayed 1 night in Feb 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and at a great price, but without skipping on the comfort! Showers could use an upgrade.
Stayed 1 night in Feb 2024

10/10 Excellent

Terry

Business traveler
A fantastic and classy hotel with a staff that really seems to care. Great room. Breakfast is an actual meal, with eggs, meat, juices, fruit and cereal. Highly recommend.
Stayed 1 night in Feb 2024

10/10 Excellent

Waliza, East Stroudsburg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its such a beautiful hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was an older motel but it was very clean a staff was very helpful a polite. Free breakfast buffet was awesome to.
Stayed 1 night in Feb 2024

8/10 Good

John, Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Ian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Kenneth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Beverly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic hotel within walking distance of several restaurants, breweries and coffee shops. Free convenient parking and great breakfast included. Staff was personable and helpful. May not have all the modern amenities of the newer hotels (basic TV in room), but a great place to stay when in Williamsport.
Stayed 2 nights in Jan 2024

10/10 Excellent

Christopher

I enjoyed the peace. The staff were very friendly. I had a card issue a couple of times but the staff quickly corrected the problem.
Stayed 3 nights in Dec 2023

10/10 Excellent

STACEY

I loved the history of this place. Lots of character, staff was very pleasant. Overall a lovely place.
Stayed 1 night in Jan 2024

8/10 Good

Louis, Philadelphia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

8/10 Good

Paul

Stayed 1 night in Dec 2023

10/10 Excellent

Jon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place that we will always stay at and recommend to others.

10/10 Excellent

Jim

Stayed 1 night in Dec 2023

10/10 Excellent

Don

Stayed 1 night in Dec 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Williamsport
Great place to stay, right in the middle of downtown People are very friendly and easy walking distance to bars and restaurants They upgraded us to a suite!
Stayed 1 night in Dec 2023

10/10 Excellent

Qadeer Ahmed

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Jason

Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super stay at Genetti’s!
Thank you for a wonderful stay. Our room was spacious and very clean and included a comfortable reading chair, large TV, and large fridge. Bathroom was also spacious with a great shower. Heat worked well. Both rooms looked recently renovated. Neighboring rooms were quiet throughout the night. Staff at check-in were fast and efficient and very friendly. The complimentary parking was easy to enter and convenient. We were very pleased by the entire experience.
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vintage quality
Very nice older hotel. Location is right in the downtown. Well maintained and friendly service. Free breakfast buffet included and free parking.
Stayed 2 nights in Dec 2023

10/10 Excellent

Brianne

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here at least once a month and love it. The history is remarkable. The bar is laid back, beautiful bathrooms. We have yet to stay in the same room and love them all, they are all very different and the artwork typically catches your eye.
Stayed 1 night in Dec 2023

8/10 Good

Nita

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel
Quiet, clean rooms in downtown Williamsport. Close to restaurants.
Stayed 4 nights in Dec 2023

8/10 Good

Scott

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
It was a step back in time. I loved it. The kitchenette could have been much cleaner.
Stayed 3 nights in Dec 2023

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable
A very charming and historic hotel. Our room was spacious, comfortable and very clean. The staff was courteous and very friendly. I loved the pictures in the hallway of famous people who had been there. Breakfast was very good. I hope to stay again sometime if ever in the area.
Stayed 1 night in Dec 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Kirby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great stay
We have stayed here many times. Its always a great experience. It's an old hotel and its beautifully decorated for christmas. Having the restaurant/bar downstairs is a plus as well.
Stayed 1 night in Dec 2023

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an old hotel, so understand where you're staying. The fixtures such as sinks and bathtubs are old. But they're in excellent condition and lend an air of old world charm to the Gennetti. The rooms continue this old-fashioned grace, making it very comfortable and feel like home. We had a room with a charming kitchenette, complete with everything one could need. Rooms are quiet, well insulated from the sounds of guests in other rooms. Even the heating/air system was pretty quiet, and worked better than those in other hotels I've stayed in. My main suggestions are that there are some minor upgrades they could do to make it more senior-friendly. For instance, safety bars in the shower/bath would be very helpful. I didn't take a shower during my stay because, while absolutely charming and wonderful for a deep soak, the bathtub was too deep and had no safety bars. Couldn't risk it. It would be nice if they had a station on each floor where one could obtain coffee supplies each morning, and purchase soda and/or snacks. We were on the 8th floor and the soda machine was in the basement. Despite what the website says, they do not clean rooms daily. You're one your own. So after you enjoy your coffee the first morning, you're out of luck. Also, not a big fan of the extremely long walk from the parking lot to the lobby. Overall, this is a lovely, old-world style hotel offering a homey, comfortable stay. Incredible breakfast, wonderful staff.
Stayed 2 nights in Nov 2023

4/10 Poor

Steven

Traveled with partner
Disliked: Property conditions & facilities
Overall the property was aged and only somewhat maintained. The staff was decent, but certainly not above and beyond. The bed was extremely worn out, visibly sagged in the middle, and caused a terrible night's sleep. Found a bed bug in the tub the next morning and when we checked out early (2 of 4 nights), the hotel denied our request for a refund. The hotel's response was simply, "it's cold outside so they could be coming in to get warm." Our room was on the 8th floor. Would not recommend to anyone.
Stayed 4 nights in Nov 2023
Response from Tim E. Guest Services Manager on Nov 28, 2023
I would like to apologize for your poor experience here at the Genetti Hotel & Suites. We would gladly have refunded your stay, and i believe there may have been a miscommunication upon your checkout. Feel free to contact the Front Desk at the Genetti and we will work out a way to resolve this issue. Once again I would like to apologize for not providing you with an exceptional stay, and hope you will give us another chance to not only meet but exceed your expectations in the future.

10/10 Excellent

Lisa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay!
Stayed 2 nights in Nov 2023

8/10 Good

Cedric

Traveled with family and small children
Liked: Property conditions & facilities
I love the property but the room was too small
Stayed 4 nights in Nov 2023

10/10 Excellent

Morris

Stayed 1 night in Nov 2023

10/10 Excellent

Nancy, Macedon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the history of the place. Quiet, very affordable.
Stayed 1 night in Nov 2023

4/10 Poor

Mark

Liked: Staff & service
Disliked: Property conditions & facilities
property dated & worn. Staff was friendly and helpful
Stayed 1 night in Nov 2023
Response from Tim E. Guest Services Manager on Nov 23, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Thomas

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Great price for the stay. Hotel bar was very affordable. Rooms are dated and need some updating. Plenty of convenient parking and in a great location to walk to venues.
Stayed 1 night in Nov 2023

8/10 Good

Joanne, Mount Laurel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Justin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has a lot of character . Staff always friendly and has so many unique historic features . Rooms are nice and breakfast buffet is very impressive .
Stayed 1 night in Nov 2023

6/10 Okay

Scott

Stayed 4 nights in Nov 2023

10/10 Excellent

Kala

Traveled with group
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Stayed 1 night in Nov 2023

10/10 Excellent

Lauren

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old School Charm
The Genetti is a beautiful, old world hotel in the heart of Williamsport. An easy walk to shops, restaurants and Lycoming College.
Stayed 3 nights in Nov 2023

10/10 Excellent

Babara

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Eugene

Stayed 1 night in Nov 2023