Indoor pool

Reviews of Knights Inn Litchfield

1.5 out of 5
Knights Inn Litchfield
1017 E Frontage Rd, Litchfield, MN

Reviews

6.8
Rating 10 - Excellent. 61 out of 270 reviews" "
Rating 8 - Good. 78 out of 270 reviews" "
Rating 6 - Okay. 62 out of 270 reviews" "
Rating 4 - Poor. 40 out of 270 reviews" "
Rating 2 - Terrible. 29 out of 270 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, clean, and good price.
Stayed 1 night in Feb 2024
Response from Nancy Drew on Feb 11, 2024
Thank you for your review, We are so happy to hear that you enjoyed your stay! We hope to see you again in the future!

2/10 Terrible

Steve

Traveled with family
Disliked: Amenities
Place is NOT serving any breakfast as advertised. And it’s a sad experience. Will never use Travelocity again.
Stayed 1 night in Dec 2023
Response from Guest Relations on Dec 31, 2023
Dear Steve,Thank you for reaching out and sharing your concerns. We apologize that your time with us fell below your expectations. However, we appreciate you sharing your feedback as we constantly work hard to make the appropriate changes and improvements. We wish you well and hope you consider giving us another chance in the future.

2/10 Terrible

Jamie

Disliked: Cleanliness, amenities, property conditions & facilities
Dirty bathroom, bathroom ceiling falling down, fridge dirty not even wiped out. Even though it’s smoke free it reaks of smoke in the rooms! Dingy rooms, poor lighting! Was afraid to lay on the bed fearing how dirty it might be. Everything is very outdated! Gross! Don’t stay there! I wish I would have just stayed in my car!!
Response from Guest Relations on Dec 22, 2023
Dear Jamie,We're very sorry to hear that you did not have an enjoyable visit. The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your stay. Our housekeeping team will be sure to look into all your comments further and make changes where necessary. Thank you, and we truly hope you will reconsider and join us again in the future for a stay that is worthy of a perfect rating.

2/10 Terrible

Nichole

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place stunk of cigarette smoke so bad that my husband and i had to go to another hotel, even though we had 2 paid nights here. We were only there for a brief period of time and our clothes and belongings reeked! Everything in the room was old and it felf disgusting. The guy at check in was very nice and friendly though. Would recommend to a single homeless guy who needed a place to sleep.
Stayed 2 nights in Sep 2023
Response from Nancy Drew on Oct 28, 2023
Thank you for you review, I am so sorry to hear this! We will look into it and correct this asap - as this is a non-smoking establishment.

6/10 Okay

Gwen

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property was pleasant for the value, staff were pleasant, BUT their we're no disposable cups in the room, as is usually in a motel, good motel otherwise
Stayed 1 night in Sep 2023
Response from Nancy Drew on Sep 21, 2023
I apologize for that - and yes, there should've been cups in your room. I will talk to my housekeepers. thank you

6/10 Okay

Diane

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There was no continental breakfast as advertised on the website and in the services booklet in the room. Needs to be changed so people aren't thinking it is included in the price.
Stayed 1 night in Aug 2023
Response from Nancy Drew on Aug 28, 2023
thank you for your feedback.we will do our best to fix any issues .

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to restaurants, stores and easy access to highways
Stayed 6 nights in Aug 2023
Response from Nancy Drew on Aug 20, 2023
Thank you for your review, Appreciate it - thank you

10/10 Excellent

Karla

Stayed 1 night in Aug 2023
Response from Nancy Drew on Sep 8, 2023
Thank you!

6/10 Okay

Deanne

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stinky room, nice staff.
The man working the desk for our late night check in was great. Very thorough, friendly and quick. We were allowed to easily check in with our two great danes and were allowed to park our pickup pulling a gooseneck on the adjacent street, which was nice considering their small parking lot. The room was generally clean, but oh my god....the smell. It was horrific. I wish wed known to check in much earlier to allow the room to air out. We were in room 19 and it was HEAVY with a dense musty smell of water damage, and it in the corner near the ac unit it smelled strongly of rodent or some other type of urine. We cranked the AC up all the way and opened the windows for the night and were able to get about 6 hours of sleep before bailing first thing the next morning. If you can check in well in advance of having to spend any considerable time in the room, so you can air it out....do it
Stayed 1 night in Aug 2023
Response from Nancy Drew on Aug 17, 2023
Thank you for your review - We will definitely look into this asap. We have blocked the room until we find the issue.

6/10 Okay

Thomas

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Bathroom floor had hair and dust. Air conditioner filter needed to be cleaned. Hot tub not working. Pool needed cleaning.
Stayed 2 nights in Aug 2023
Response from Nancy Drew on Aug 14, 2023
thank you for your feedback ,we will do our best to fix any issues.

4/10 Poor

Brett

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Nancy Drew on Aug 7, 2023
thank you for your feedback,we will do our best to improve your stay.

8/10 Good

Rodney

Business traveler
Liked: Staff & service, room comfort
Stayed 2 nights in Jul 2023
Response from Nancy Drew on Aug 1, 2023
thank you for your feed back. we will do our best to improve your stay anyway we can.

4/10 Poor

Jerome

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Messy parking lot. Not working security doors to get in and out of hotel(anyone can walk in).
Stayed 1 night in Jul 2023
Response from Nancy Drew on Jul 27, 2023
Thank you for your review - we have some body coming to correct that issue - - It's only been a couple days having that issue - It will be fixed when they get here. Thank you

8/10 Good

Jan

Liked: Cleanliness, staff & service, room comfort
No breakfast
Check in person worked to get us a first floor room since I have trouble with stairs. Disappointed though that there was no breakfast even though advertised there would be.
Stayed 3 nights in Jul 2023
Response from Nancy Drew on Jul 25, 2023
Thank you for your review - We enjoyed having you. Breakfast will be back soon - we apologize for any inconvenience.

8/10 Good

Pamela, Oronogo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bathroom needed a through cleaning!
Stayed 1 night in Jul 2023
Response from Nancy Drew on Jul 25, 2023
Thank you for your review - I will look into the issue - and have it corrected immediately -

4/10 Poor

Bonnie

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The rooms smell terrible. The floors in the rooms were dirty & had not been vacuumed for a while.
Stayed 4 nights in Jul 2023
Response from nancy drew on Jul 15, 2023
Thank you for your review, I will definitely look into this and make sure the issue is corrected

8/10 Good

Toni

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We always stay here for our yearly craft show
Stayed 1 night in Jul 2023
Response from nancy drew on Jul 11, 2023
Thank you for your review! We always look forward to seeing you every year! See you next year!

10/10 Excellent

Toni

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Trip
We stay at this hotel once a year for a business trip and have always liked it.
Stayed 1 night in Jul 2023
Response from nancy drew on Jul 9, 2023
Thank you! We always forward to seeing you!! See you next year!

2/10 Terrible

joseph

Business traveler
Absolute dump… only stayed because it was only place left, will plan ahead earlier next time.. gross
Stayed 1 night in Jul 2023
Response from nancy drew on Jul 7, 2023
We are so sorry that you were unhappy with your stay, we try and make improvements every day.

2/10 Terrible

Rebecca

Stayed 1 night in Jun 2023
Response from nancy drew on Jul 18, 2023
thank you for your feed back. .we will work on improving and appriciate your feed back.

4/10 Poor

Loretta

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was nice. The room smelled musty. I got some air freshener from the front desk which helped a little. I turned off the AC and opened the window which helped more until someone decided to stand right outside and smoke so I had to close it. The exit door right outside our room did not lock so any one could come in and out. Even with the window closed I could hear people talking outside during the night. Walls were scuffed badly, one chair was really stained up, the bed was ok-ish but the pillows were totally flat. We slept and got the heck out.
Stayed 1 night in Jun 2023
Response from nancy drew on Jun 13, 2023
Thank you for your review - we are trying to make improvements every day - the guests you might have heard, work over nights, they have been here for a bit and we have never had an issue with any of them.

8/10 Good

kathy

Stayed 2 nights in Apr 2023
Response from nancy drew on Apr 18, 2023
Thank you for your review - We enjoyed having you. See you next time. Thank you.

8/10 Good

Tyler

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from nancy drew on Mar 31, 2023
Thank you - we enjoyed having you. Hope to see you again in the future.

2/10 Terrible

Courtney

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was absolutely disgusting. There were crumbs in our beds, under the beds were filthy, band aid wrappers, a bottle of foam sanitizer under the bed, one of the beds didn't have sheets on them.
Stayed 2 nights in Mar 2023
Response from nancy drew on Mar 7, 2023
We are sorry to hear of your negative experience. We do have new housekeepers, and will look into the situation. I have scheduled a mtg to correct any future issues.

6/10 Okay

Karen

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They said, they were upgrading. Our room was not very clean, improper bed sheets used, mattress liner was hard and stiff, nothing in the room except for the ice bucket!!! The hot tub was out of order and that was the reason We booked this hotel!!!☹️
Stayed 1 night in Feb 2023
Response from nancy drew on Feb 13, 2023
Thank you for your review. We are sorry that our hot tub was not working correctly - we thought we had the problem resolved. All our rooms have microwaves, fridges, etc.

6/10 Okay

Marilyn

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2023
Response from nancy drew on Feb 5, 2023
Thank you for your review - We hope to see you again in the future

10/10 Excellent

Shawn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place Great price
Response from nancy drew on Jan 20, 2023
Thank you very much for your review - we hope to see you again in the future!

6/10 Okay

Joshua

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from nancy drew on Jan 17, 2023
Thank you for your review - we look forward to seeing you in the future.

6/10 Okay

Holly

Traveled with family
Liked: Staff & service
It was ok for the price. The rooms were dated and could use updating but it was clean and the beds were fine. The pool was nice and a nice temperature and we enjoyed that.
Stayed 2 nights in Jan 2023
Response from nancy drew on Jan 10, 2023
Thank you for your review. We are making improvements every day - We hope to see you again in the future.

10/10 Excellent

Andrew

Stayed 1 night in Dec 2022

4/10 Poor

Greg

10/10 Excellent

Troy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from nancy drew on Nov 16, 2022
Thank you for your review and we look forward to seeing you in the future.

2/10 Terrible

Nathaniel

Disliked: Cleanliness, amenities, property conditions & facilities
The property is horrible. Would not give it 1 star
Stayed 1 night in Nov 2022
Response from nancy drew on Nov 5, 2022
We are very sorry to hear that. We are continuing to make improvements every day.

8/10 Good

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet. Very helpful staff.
Stayed 1 night in Sep 2022
Response from nancy drew on Sep 27, 2022
Thank you for your review!!! We hope to see you in the future!

10/10 Excellent

mark

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Less than pristine.
Stayed 1 night in Sep 2022
Response from nancy drew on Oct 7, 2022
Thank you! We hope to see you again in the future!

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Knights Inn
The hotel staff were excellent and very friendly. The beds were very comfortable! The room smelled a bit musty and I noticed mold on the tiles above the tub. Overall, a comfortable stay for our one night.
Stayed 1 night in Sep 2022
Response from nancy drew on Sep 17, 2022
Thank you for your review - We are making improvements daily - We hope to see you again in the future.

8/10 Good

Eugene

Liked: Cleanliness, staff & service, room comfort
The room had a musky odor but Othman that it was a very nice stay. Wish the hot would have been working and no breakfast was a down fall !!!
Stayed 1 night in Aug 2022
Response from nancy drew on Aug 29, 2022
we are happy to hear your stay was nice. thank you for your feedback we are working to fix the issues.

6/10 Okay

Samoane

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible rooms
One of the worst hotels I have been to. Advertised breakfast and they have the set up but " due to Covid" they no longer do breakfast. Hot tub was out of service, and the pool had such bad build up in it we could write in the build up along the sides of the pool. Under the bed was old food and what looked to be pillow fluff. There was food on the floor and parts of the carpet were wet and it had an overpowering ammonia smell in the room.
Stayed 1 night in Aug 2022
Response from nancy drew on Aug 28, 2022
we will do our best to fix the issues,and we appreciate your input.sorry your experience with us was unpleseasant.

2/10 Terrible

ANNA

Traveled with family
Friendly caretaker. Low prices. I guess you get what you pay for. Very grubby. Will not stay here again.
Stayed 1 night in Aug 2022
Response from nancy drew on Aug 25, 2022
Thank you for your review. We are working on improvements and will continue to do so until complete. Thank you.

2/10 Terrible

Dawn

Traveled with group
Disliked: Cleanliness, property conditions & facilities
The room was not clean, there was debris on the floor as if the room had not been vacuumed at all and found a condom / wrapper behind the night stand.
Stayed 1 night in Aug 2022
Response from nancy drew on Aug 9, 2022
I am sorry that you were un happy - I will definitely look into this and the issue will be resolved. Thank you for letting us know

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022
Response from nancy drew on Aug 3, 2022
Thank you for your review. We hope to see you again in the future.

10/10 Excellent

Bonnie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2022

6/10 Okay

Bryan, Northfield

Traveled with partner
Disliked: Cleanliness
There was a build up of dirt in the corner of the bathroom by the tub that had not been cleaned in a long time. The top of a vending machine was covered in dust, again it had not been cleaned in a long time. Those are just 2 examples of things we saw that had been neglected.
Stayed 1 night in Jul 2022
Response from nancy drew on Jul 18, 2022
thank you for bringing it to our attention and we will do our best to rectify the problem.

10/10 Excellent

Toni

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
The stay was nice as usual. We stay there every year we go for work.
Stayed 1 night in Jul 2022
Response from nancy drew on Jul 14, 2022
Thank you Toni! It is always a pleasure to see you! See you next time. :)

4/10 Poor

Dean, Cleveland

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Needs remodeling/updating.
Stayed 1 night in Jul 2022
Response from nancy drew on Jul 6, 2022
Thank you for your review - we are currently in the process of updating. Thank you.

10/10 Excellent

BARBARA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The employee was super friendly and helpful. The pool was clean. On site parking. Close to stores and restaurants.
Stayed 1 night in Jul 2022
Response from nancy drew on Jul 6, 2022
Thank you for your review. We hope to see you again in the future.

2/10 Terrible

Cameron

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room had hair and debri in sink and tub, looked like someone had shaved and never was cleaned up before giving us our room key. Ceieling tiles in bathroom above shower werw water stained brown and being held up with duct tape that was dropping/hanging down. Room smelled of cigarettes and must but claim to be a non smoking room. We didnt even stay for 10 mins. Ended up finsing a much nicer and cleaner hotel in the next town down the road about 25 mins away.
Stayed 2 nights in Jun 2022
Response from nancy drew on Jun 28, 2022
We are very unhappy to hear about your experience, I will look into the situation and have it corrected immediately. Thank you for leeing us know - It will be taken care of.

10/10 Excellent

Dennis

Traveled with family
Liked: Property conditions & facilities
Front desk was very helpful
Stayed 1 night in Jun 2022
Response from nancy drew on Jun 12, 2022
Thank you very much!! We appreciate your feedback. Hope to see you again in the future!

8/10 Good

Audrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from nancy drew on May 31, 2022
Thank you Audrey, it was a pleasure meeting you. Hope to see you again in the future!

10/10 Excellent

Mike

Stayed 1 night in May 2022
Response from nancy drew on Aug 31, 2022
Thank you!