Swimming Pool Suite, 1 King Bed (Adults Only) | Premium bedding, desk, iron/ironing board, free WiFi
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Reviews of The Champagne Lodge & Luxury Suites

3.5 out of 5
The Champagne Lodge & Luxury Suites
16 W 621 S. Frontage Rd, Willowbrook, IL

Reviews

8.4

Very Good

Rating 10 - Excellent. 589 out of 1002 reviews" "
Rating 8 - Good. 202 out of 1002 reviews" "
Rating 6 - Okay. 85 out of 1002 reviews" "
Rating 4 - Poor. 44 out of 1002 reviews" "
Rating 2 - Terrible. 82 out of 1002 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Angenette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a fantastic stay. There were just a few things that were not working. There was a gorgeous shower, but the temperature control handle was missing. You could still change the temperature, you just had to keep fiddling with it to make it comfortable. Some fixtures in the bathroom needed to be tightened. Other than those small blemishes, our stay was a dream. We enjoyed relaxing in the whirlpool tub. And the decor was great! We will stay there again in a heartbeat!
Stayed 2 nights in Apr 2024
Response from The CL on Apr 15, 2024
Hi Angenette,We are so glad you enjoyed your stay with us. We hope to see you again soon.

8/10 Good

JaeDa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good overall.
Stayed 3 nights in Apr 2024
Response from The CL on Apr 13, 2024
Thank you JaeDa for taking time to review! We appreciate your business and hope to see you again soon.

10/10 Excellent

Allesaundra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The CL on Apr 13, 2024
Hi Allesaundra,Thank you for the review! We were happy to have you stay with us!Thanks,

10/10 Excellent

Clintece

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the jacuzzi tubs
Stayed 1 night in Mar 2024
Response from The CL on Apr 9, 2024
Thank you so much for your review and hope to see you once again!

4/10 Poor

adam

Traveled with partner
Liked: Staff & service
Wasn’t what they said it was. Shower didn’t have a cold setting. Jets I’m the tub we’re too soft,
Stayed 1 night in Apr 2024
Response from Ron on Apr 7, 2024
Adam,First, you did not call the front desk throughout your stay in regard to any issues you may have had.Second, you did not follow the instructions you were given at check-in. The hot and cold water operate via the shower handle - left and right. Same as far as the jets - you did not swivel the jets' dial for stronger water flow.Fourth, it seems like that in life it always easier to complain than to take personal responsibility.Take care!

10/10 Excellent

sheila

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in safe was so nice and informative although I was late checking in. My room was clean no smells. But the jetted tub was the best feature.
Response from The CL on Apr 5, 2024
Good morning Sheila,We are thrilled you enjoyed your stay with us! We will let the front desk staff and housekeeping know. We hope to see you again soon!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The CL on Apr 5, 2024
Hi Donald,We are so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

arina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The CL on Apr 5, 2024
Thank you so much for the positive review Arina! Hope to see you again soon.

10/10 Excellent

chide

Liked: Cleanliness, staff & service, property conditions & facilities
It was tight
Stayed 3 nights in Jan 2024
Response from The CL on Apr 4, 2024
Thank you!!

4/10 Poor

Christa

Disliked: Cleanliness, staff & service, property conditions & facilities
I contacted the Lodge due to them not refunding the whole amount after my stay, they stated I checked out late which I brought keys to the front a fees mins after the time but the whole time when I was in the room I had the door wide open cause I left something and was looking, wasn’t stopping anyone from cleaning it wasn’t anyone near or anything. They was rude& inappropriate as a business because I stated my concerns. How I wasn’t satisfied with my stay due to the fact a plunger was asked for the day of check in when I just got in room. We went to get a plunger from front after noticing water on the floor, I overlooked that part but when trying to flush toilet that’s when it overflows.
Stayed 3 nights in Mar 2024

2/10 Terrible

Jaquet

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I experience terrible customer service and scammed for my money.. The customer representative had blamed Expedia for not giving back my full deposit of the hotel reservation.. After i purchased the full amount on the expedia app.. She intentionally said Expedia takes $25 dollars from the room deposit on the room.. After she’s opens our door for checkout being late.. Runs through our door waking us up to kick us out super unprofessional.. She charged me 40 dollars for a 10 min late check out time.. As well ass Lie about expedia taking $25 dollars and the complete taking $15 dollars or a 10 min late fee.. I feel like I have been taken advantage of from this place and will never stay here again !
Stayed 2 nights in Mar 2024
Response from The CL on Apr 2, 2024
Hi Jaquet,Nothing about your statement is accurate. You were only charged 15 for your late check out, which is half of what we normally charge for the 2 hour late check out that you had. No additional charges were made or withheld.Additionally, you were very rude to our front desk staff, despite them giving you a discounted late checkout. Please refrain from booking with us in the future, this review has shown a low quality of character that we do not want at our establishment, you are no longer welcome.Thanks,

10/10 Excellent

Jacquelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from The CL on Apr 2, 2024
Thank you so much for your review and we hope to see you again soon! Have a great day

10/10 Excellent

Dameon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the staff, very helpful.
Stayed 1 night in Mar 2024
Response from The CL on Mar 31, 2024
Thank you so much !!!

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are pretty loud listening to water and showers running in the room next to you overall good stay
Stayed 2 nights in Mar 2024
Response from The CL on Apr 1, 2024
Hi Kyle,Thank you for your review. We hope to see you again soon.

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The CL on Mar 31, 2024
Thank you Kristy for the review!

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The CL on Mar 30, 2024
Hi Eugene,We are so glad you enjoyed your stay with us. We hope to see you again soon

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and the staff were friendly
Stayed 1 night in Mar 2024
Response from The CL on Mar 29, 2024
Hi Jessica, We are so glad you enjoyed your stay with us. We hope to see you again soon

10/10 Excellent

nichelle

Liked: Cleanliness, staff & service, property conditions & facilities
Great relaxing place
Stayed 1 night in Mar 2024
Response from The CL on Mar 28, 2024
Thank you !!

6/10 Okay

Michelle

Traveled with partner
Liked: Cleanliness, staff & service
I love this hotel but they need white towels and to make sure all lights are working properly also the bidet never has hot water
Stayed 1 night in Mar 2024
Response from Ron on Mar 27, 2024
Thank you for your review!1. We have brown towles as they are they hotel color.2. All the lights worked in your suites.3. All our bidets were disabled over 7 years ago and are not advertised.

8/10 Good

Paul

Stayed 1 night in Mar 2024

10/10 Excellent

David

Stayed 1 night in Feb 2024
Response from The Champagne Lodge on Mar 22, 2024
Thank you!!

4/10 Poor

Timnesha

Stayed 1 night in Mar 2024
Response from Ron on Mar 21, 2024
That bad? Really??? Your suite was spotless, clean and EXACTLY the way we advertize it.

10/10 Excellent

Noelle

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 2 nights in Mar 2024
Response from The CL on Mar 18, 2024
Hi Noelle,We are so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Maurice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very nice and clean
Stayed 1 night in Mar 2024
Response from The CL on Mar 18, 2024
Hi Maurice,Thank you for your review. We are so glad you enjoyed your stay with us. Hope to see you again soon!

10/10 Excellent

Genetta

Liked: Amenities
Great 👍
Stayed 2 nights in Mar 2024
Response from The CL on Mar 16, 2024
Thank you Genetta for taking the time to review! We are glad you enjoyed your stay with us. Hope to see you again soon.

2/10 Terrible

Katrina

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t stay here because there were too many reviews and pictures of them having bed bugs and roaches and they ate some rude people told me to contact Expedia for my refund and now they keep hanging up and being rude to Expedia I would never stay here even if it was for free
Stayed 1 night in Mar 2024
Response from The CL on Mar 16, 2024
Dear Katrina,We are deeply sorry that our resolution to your issue did not meet your expectation.As much as we hate to see you go, we understand that our cancellation policy must’ve caused a lot of inconvenience on your end.We apologize again for all the trouble caused and wish you all the best.

10/10 Excellent

CHRISTEN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The CL on Mar 15, 2024
Thank you !!

10/10 Excellent

Tashauna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All my light switches didn’t work but that was minor too me the room was beautiful and staff was great. 😊
Stayed 1 night in Mar 2024
Response from The CL on Mar 13, 2024
Thank you so much for your review!

10/10 Excellent

Calvin

Stayed 1 night in Mar 2024
Response from The CL on Mar 30, 2024
Thank you !!!

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely
Stayed 1 night in Jan 2024
Response from The CL on Mar 8, 2024
Thank you!!!

10/10 Excellent

Keeona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved making memories there
Stayed 2 nights in Dec 2023
Response from Ron on Mar 8, 2024
Thank you so much for your review!!!

10/10 Excellent

Emmanuel

Stayed 2 nights in Mar 2024
Response from The CL on Mar 28, 2024
Thank you !!

8/10 Good

Kashianna

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it. Would do it again
Stayed 1 night in Feb 2024
Response from Ron on Mar 5, 2024
Thank you so much for your review!

10/10 Excellent

Cortney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, thank you
Stayed 2 nights in Mar 2024
Response from The CL on Mar 4, 2024
Thank you so much for the review! We hope to see you again soon!

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet arra
Stayed 1 night in Mar 2024
Response from The Champagne Lodge on Mar 4, 2024
Thank you!!!

10/10 Excellent

Alexandra

Stayed 1 night in Feb 2024
Response from The CL on Mar 24, 2024
Thank you!!

10/10 Excellent

Rian

Stayed 1 night in Jan 2024
Response from Ron on Mar 4, 2024
Thank you so much for your review!

6/10 Okay

Briana

Stayed 1 night in Feb 2024
Response from Ron on Mar 21, 2024
Thank you for your review, but we expected to receive a higher review since you received - for FREE - a larger Jacuzzi than you actually booked.

10/10 Excellent

Kenya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just all around nice place & really look like the pictures
Stayed 2 nights in Feb 2024
Response from Ron on Feb 28, 2024
Thank you so much for your review!

6/10 Okay

Christina

Traveled with partner
Liked: Staff & service
It was a nice experience but the room wasn’t ready by the time we got there. Check in was at 5 but we got there around 6:30-7 and it was still being cleaned…for the room it was overpriced and didn’t get my full deposit back. The people were nice tho.
Stayed 1 night in Feb 2024
Response from The CL on Feb 29, 2024
Hi Christina,We always apprciate the feedback, and are glad that your found our staff to be kind. I did also want to make sure that you know the reason that for the portion of your security deposit being retained, incase you were not informed, was due to two of the pillow cases being damaged when you checked out.Hopefully the next time you stay with us we can give you a 5 star experience.

10/10 Excellent

Shontay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the fact that my room was upgrades and it was a beautiful suite.
Stayed 1 night in Feb 2024
Response from The CL on Feb 27, 2024
Happy to hear that you enjoyed your stay! We hope to have you back soon.

2/10 Terrible

David

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here. Summary below. If I could add the pics and videos I would. We checked in and quickly got ready to go out for dinner and weren’t in the room more than 15-20min. Got back from dinner and found everything in the below list. When I went into the main office and explained what happened the manager didn’t want to hear it and said I would have to wait until management looks at the room the next day. We left to go home and the next day I called management and it was the same person that I complained to the night before. She again never apologized and hung up on me when I asked if she’s really going to make me get a lawyer involved. - Found him on the wall right next to the bed in plain sight - Found used plastic knife stuck on the bench - Drywall ceiling had old brown spots all over - Found pubic hair in the jacuzzi tub - Tub barely was able to drain (obviously hair and semen clogging it) - Have video of what was certainly semen working it’s way into the drain
Stayed 1 night in Feb 2024
Response from Ron on Feb 27, 2024
Mr. David Haag, you are such a lier!!!You checked into your suite on February 24, 2024 at 16:41pm and checked at 8:12pm and during your 3 and a half hour stay you used every single amenity available including an oversized jacuzzi, walk-in steam shower, bathroom and bed. Our surveillance camera system confirmed the above check-in and check-out times. Prior to Mr. Haag's check-in, our maintenance staff checked and verified that Mr. Haag's suite was clean, presentable, and every single amenity and appliance worked properly. Throughout your 3 and a half hours stay, you did not contact the front desk in regards to any issue with your suite. Following your departure from the hotel, our front desk agent inspected your suite and DID NOT find any of the issues mentioned above. We simply do not offer free stays here and do not tolerate liers, sorry!

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The CL on Feb 27, 2024
Thank you for your review!

8/10 Good

Leander

Traveled with partner
Disliked: Amenities, property conditions & facilities
It was quiet
Stayed 1 night in Feb 2024
Response from The CL on Feb 23, 2024
Thank you !!

8/10 Good

Marcus

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
My experience was quite good and very delightful of course there were some little knick knacks issues from here and there but it is a nice/amazing couples getaway, the room I originally scheduled for was unavailable so they upgraded me to a sweet Deluxe which was quite thoughtful and again amazing for me and my girlfriend's first time booking here. The only problem is is a little bit of the cleanliness and conditions in the room. when entering it was beautifully layed out and decorated, and had a beautiful atmosphere. though some of the utilities did not work, only a few; which was the sprinklers in the shower/sona which did not work but the shower head worked and the shower head above worked, though the knob was a little finicky and loose, it still held up and gave us hot water. Then there was the jacuzzi tub which had a little bit of hair in it, just a little; thoght me and my girlfriend had cleaning wipes to clean it out a bit and worked just great and amazing and was a great experience for a first time as well. the restroom though one of the knobs did not work correctly and it took a while for hot water to come out of the sink had to wait for a little bit for it to get hot, but it was fine. about to check out we felt a little bit Rush woke up around 10:00 a.m. we like to keep everything tidy before we leave came 11:05am and we got a call saying that we were supposed to check out 5 min ago that we have 10 minutes
Stayed 2 nights in Feb 2024
Response from Ron on Feb 22, 2024
Thank you bery much for your review!

4/10 Poor

Martha

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Ron on Feb 20, 2024
Poor - Really??? You booked a Standard suite with a Queen size bed and a small jacuzzi and we gave you a free upgrade - an Executive suite - with a King size bed and an oversized jacuzzi for FREE!! At least say thank you.

8/10 Good

Chanese

Traveled with partner
Liked: Cleanliness, staff & service
They gave us a free upgrade. We went from a queen to a king size bed. I was disappointed that the sauna is no longer available for standard reservations.
Stayed 1 night in Feb 2024
Response from Ron on Feb 14, 2024
Thank you for your review. BTW, the Steam feature has been available ONLY in the Executive and Pool suites for over 7 years.

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a beautiful time spent. Quiet and relaxing room
Stayed 1 night in Feb 2024
Response from Ron on Feb 13, 2024
Thank you so much for your review and we look forward to seeing you again!

8/10 Good

Eric

Stayed 1 night in Jan 2024
Response from The CL on Mar 21, 2024
Thank you!!

2/10 Terrible

tiana

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So I took my husband for his birthday Jan 23rd one night stay room was cool had no problems I’m a smoker but you can’t smoke in the room but that’s most of the places so we was cool it want that cold so we just smoked outside the room like the lady told us too now it’s his birthday so he drank and had a good time woke up the next morning cleaning up before check out turned a pillow over and it was stained I mean bad looked like blood and mold so I took pictures and went to check out I showed the lady at the front desk she I instantly gave me straight attitude didn’t care to really look at the pictures so we had to pay $100 deposit I asked for a receipt she said she couldn’t give me one because I booked with a third part I said no I booked the room with them but I paid my deposit directly to you she then said the money would go back on my account so I didn’t want to argue so I just left now today is Feb 3rd I called 3 days ago was told wait a few more days and I will receive it just called tonight and was told we smoked in the room and it was damages to the sheets now they have cameras outside and as bad as we wanted to smoke in the room we stood outside the room and smoked one of the workers came out the employee door to take a smoke break and she saw us outside smoking and I’m pretty sure she smelled the smoke as well now I’m waiting to here back from them because I told him that is a lie and I have pictures of the nasty pillowcase and I want my deposit back!!! Don’t stay he
Response from Ron on Feb 13, 2024
Ms. Wilson-Butler, your room stunk from smoke when we inspected it following your departure. We could not sell it the following night. You signed to adhere to a 250 smoking fee, and you were only charged 85. Say thank you and take care!smoked in the room