I have stayed here before on second floor with no problems. This trip, we stayed on first floor and 2 sleepless nights and mornings. The people above us kept us up with their running, jumping, and loud noises. I complained to the girl at front desk. The first incident, she told me the people were checking out and there won’t be anybody else above us for the remainder of our stay. The second incident, she told me to contact manager the next morning. I did and he was not nice and accommodating at all. He said I should have called posted emergency numbers (where?). He also told me to expect noise at a hotel. Well, I don’t think so. Not for the price I paid and my above average expectations from this hotel. It’s too bad because I like the location. The rooms are very outdated but clean. I hope this hotel doesn’t spiral downhill because of the lack of respect and consideration.