Ratings based on 150 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
87% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom wilmington nc

Loved it!

Posted Nov 14, 2014
We got the room with the big tub and my spouse and I loved it!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom West Bromwich UK

Good hotel with easy access to downtown Wilmington

Posted Oct 26, 2014
Pros: Good clean rooms and a nice indoor swimming pool
Cons: We arrived half an hour early and were not allowed to check in until the correct time - a bit of a pain but acceptable I suppose
Location: Downtown Wilmington is a good place if you enjoy movies - there are dozens of locations to visit.Do the "Movie Tour" from the Black Cat shop
Stayed 3 days whilst touring the Carolinas. Great access to both downtown Wilmington and Carolina Beach. This place had everything we needed to make for a relaxing vacation
3 out of 5
by A verified travelerfrom Ohio

Our room smelled bad

Posted Oct 7, 2014
Our room smelled bad and my sheets had black flecks in them.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom High Point, N.C.

Friendly, attentive staff in a clean hotel.

Posted Oct 4, 2014
All the staff were very helpful and attentive. The room was clean well furnished. We had absolutely no problems during our stay here. I would stay here again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Charlotte

near downtown, the college, and the beach

Posted Sep 27, 2014
Pros: convenient location, reasonable rates, good service, decent breakfast
Cons: The canned music combined with the TV in the dining area can be distracting. They would do better to just turn off the volume of one or the other.
Location: location is near town, college, beach, shopping centers, and eating places. Highway access, however, is a little strange.
A short stay to visit family in the area, so didn't spend a lot of time there except to sleep and have breakfast.
1 out of 5
Recommended
by A verified traveler

Make sure they don't double charge you!

Posted Sep 19, 2014 on Hotels.com
The hotel was in good condition and is convenient to restaurants, gas stations and reasonably close to Carolina Beach. However, I paid for a 2 night stay when I reserved it through hotels.com. I realized when I got home Best Western had charged me for the room again when I checked in. I called the hotel 4 days in a row trying to get in touch with the General Manager to process the refund. Everytime I called the front desk person said he was out of town, but would be in later and they would make sure to get in touch with me. After 4 days, 6 calls, 4 different front desk people I was informed that the GM finally processed the refund and I would get it back in 3-5 business days. I am so frustrated that now my bills are going to bounce and I will have to pay late fees because they took a couple hundred dollars of my money for a room I had already paid for on this website (I paid more money on this website than what they charged me too). It is ridiculous that I had to keep calling and that no one returned my calls. I even tried to put a message through on the Best Western Customer Care website and got no response. I will not be staying there again. I'm still waiting for my refund... Other than that the accomodations were fine. Just be sure to watch your bank account and get it fixed before you go home.
5 out of 5
Recommended
for Everyone
by A verified traveler

Exceeded Expectations

Posted Sep 15, 2014
This place was great! The bed was slightly uncomfortable but I'm spoiled with a tempurpedic at home.
4 out of 5
Recommended
by A verified traveler

Posted Sep 14, 2014 on Hotels.com
liked it will use the place again next time we visit
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Lansing.Mi

very clean, will tell friends about it.

Posted Sep 12, 2014
Pros: Pretty lobby Excellent place close to everything
Cons: Nothing
Location: Stayed here in Wilmington N.Carolina (5600Carolina Beach rd) close to sisters condo Lots of nice restaurants,shopping,beaches
Went from Michigan to Wilmington N.Carolina to visit my sister Wonderful Hotel.friendly,clean,near shopping,food.
4 out of 5
Recommended
by A verified traveler

Posted Sep 12, 2014 on Hotels.com
liked it, will definitely use the place again