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Reviews of Holiday Inn Express & Suites Wilmington-Newark

2.5 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 718 out of 1000 reviews" "
Rating 8 - Good. 231 out of 1000 reviews" "
Rating 6 - Okay. 31 out of 1000 reviews" "
Rating 4 - Poor. 10 out of 1000 reviews" "
Rating 2 - Terrible. 10 out of 1000 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dorothy

Traveled with family
Staff friendly/ enjoyed talking back n forth with them- A . Building- room clean- pleasantly surprised A . Breakfast was hot and yummy. A . I would stay here again. I never give reviews but this time I would be remiss if I did not. God Bless ya’ll.
Stayed 1 night in Apr 2024
Response from Guest Relations on Apr 25, 2024
Hello and Good Day Dorothy,I like to first say thank you for placing a review for our hotel and honored that we were your first review. We also want to thank you for your kind words in regard to our staff, building, rooms, and breakfast. We all take great pride in making sure each guest leaves feeling like they came from a 5-star hotel. We hope and look forward to having to you stay with us again in the near future.Sincerely,Omar HernandezDirector of SalesHoliday Inn Express and Suites Wilmington-Newark

10/10 Excellent

Christel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing value for money, great facilities, perfect stop on the way to the South close to the highway.
Stayed 1 night in Apr 2024

10/10 Excellent

Mark

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Quiet across the property when sleeping.
Stayed 5 nights in Apr 2024
Response from Guest Relations Manager on Apr 15, 2024
Thank you for the kind words about out hotel from your recent stay. We do look forward to having you back to stay with us again. Sincerely,Omar HernandezDirector of Sales

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on Apr 15, 2024
Thank you for staying with us and we look forward to seeing you again.

2/10 Terrible

Laura

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Forgot my Northface jacket in the room and house keeping was unable to “locate it.” Please just be good humans and return items that are not yours to their owners.
Stayed 2 nights in Mar 2024
Response from GuestServices Manager on Apr 3, 2024
Hello Laura Getchius,We are sorry that you lost your Northface jacket during your stay. We have done a full investigation and made the proper investigative inquires in regard to this matter. The result of our investigation is that we just do not have the jacket that you state was left at the hotel. We hope that you find it and reach out to al the locations that you had visited in the area.

10/10 Excellent

Amanda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel for a nearby cheer competition our daughters were attending. The hotel was clean, convenient and very accommodating. Would definitely stay here again!
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on Apr 15, 2024
Hello Amanda,Thank you for staying with us during the cheer competition with your daughters. We always make sure to have a clean hotel and our staff is always accommodating.

10/10 Excellent

JOANNE

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is clean.
Stayed 2 nights in Mar 2024
Response from Omar Hernandez on Mar 18, 2024
Hello Joanne,Thank you for your kind words in regard to how clean the hotel is during your recent stay with us.

10/10 Excellent

brian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice laid back
Stayed 1 night in Mar 2024
Response from Omar Hernandez on Mar 18, 2024
Hello Brian,we are glad that you enjoyed your stay with us. We hope and look forward to seeing you again soon.

10/10 Excellent

Keshana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got to relax and have a great date night out without the kiddos and soak in the hot tub!!!
Stayed 1 night in Mar 2024
Response from Omar Hernandez on Mar 18, 2024
Hello Keshana,We are glad that you were able to relax and enjoy your stay away from the kiddos. Also, that you were able to experience the hot tub in the hotel.

10/10 Excellent

Giselle

Stayed 2 nights in Mar 2024
Response from Guest Relations Manager on Apr 15, 2024
Thank you for staying with us and we look forward to seeing you again.

10/10 Excellent

pamela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was clean had good breakfast People were friendly
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on Apr 15, 2024
Hello Pamela,Thank you for your kind words about our hotel as well as our staff. We take a great deal of pride in our hotel as well as our guest experience. We hope that when you are in the area again that you can stay with us to experience it again.

10/10 Excellent

Patience

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing! The hotel is very clean ! Very clean and spacious rooms Wide variety of choices for breakfast! Enjoyed our stay!
Stayed 2 nights in Mar 2024
Response from Guest Relations Manager on Apr 15, 2024
Hello Patience,We thank you for the kind words about our hotel and how clean it is. Our housekeeping staff take pride in what they do and it show with comments like yours. We look forward to your next trip to the area.

10/10 Excellent

Jasmine A

Liked: Cleanliness, staff & service, property conditions & facilities
Our experience overall was great.
Stayed 2 nights in Feb 2024
Response from Guest Relations Manager on Apr 15, 2024
Hello Jasmine,Thank you for the kind words your stay. If you are ever in the area, please stay with us again to experience all over again.

10/10 Excellent

Magda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I had a wonderful experience. Lisa, the front desk assistant was extremely kind and professional. The room was spotless and came with two bottles of water, which was a delightful surprise. The bed and pillows were incredibly comfortable, and I slept like a baby. I asked for a later checkout time, was graciously granted an extra hour, with no audible, “Humph”. My checkout experience with Marcie was just as friendly as when I checked in. Overall, I would give this hotel 10 stars. Highly recommend!
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on Apr 15, 2024
Hello Magda,We thank you for your kind words in regard to our hotel and staff. Lisa has been with our hotel for many years and is very proud of the service she gives guest. Marcy has been with our hotel for more year than Lisa and she is one of our lead trainers at the front desk for all new staff. They both believe the services they give is the type of services they would like to receive. I will give them great praises on your behalf. Sincerely,Omar HernandezFront Desk Manager/Director of Sales

10/10 Excellent

Johanna, North kingstown

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For just a good night rest from a long trip it has a great location direct on our travel route. Nice check in and clean and nice environment.
Stayed 1 night in Mar 2024

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great, clean property with nice amenities such as pool, hot tub, laundry facilities, and breakfast. The only downside is that it’s close to the highway, so I would recommend requesting a room that doesn’t face it so your sleep isn’t affected (if you’re a light sleeper like me).
Stayed 1 night in Feb 2024

10/10 Excellent

Asia

Traveled with partner
Liked: Amenities, property conditions & facilities
Evi
Stayed 1 night in Feb 2024

4/10 Poor

Patty

Traveled with family and small children, Business traveler
The wifi was down the entire stay. The water was out for a day. Wish i was told about this at booking or prior to
Stayed 4 nights in Feb 2024

10/10 Excellent

Lamar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was a great value with nice staff, clean rooms and quiet atmosphere. I would definitely stay here again.
Stayed 1 night in Feb 2024

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Omar Hernandez on Feb 9, 2024
Thank you for giving us the opportunity to host you on your visit to the area. We look forward to seeing you again soon.

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect will recommend staying here if in the area
Stayed 2 nights in Jan 2024
Response from Guest Relations Manager on Feb 9, 2024
We like to first thank you for staying with us during your stay. We look forward to seeing you again in the near future to experience a fantastic stay again. Sincerely,Omar Hernandez

10/10 Excellent

Rebecca

Stayed 1 night in Jan 2024
Response from Guest Relations Manager on Apr 15, 2024
Thank you for staying with us and we look forward to seeing you again.

10/10 Excellent

Haley

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Clean property with great breakfast!
Stayed 1 night in Jan 2024

10/10 Excellent

Laurie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PERFECT!
Lovely hotel. Spacious suite. Nice amenities.
Stayed 1 night in Jan 2024

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had to wait till 5pm to have my room ready
Stayed 2 nights in Jan 2024

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Melody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Stayed 1 night in Dec 2023

8/10 Good

Fantasia

Liked: Cleanliness, staff & service, property conditions & facilities
It was smaller than the pictures
Stayed 1 night in Dec 2023

10/10 Excellent

Corina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
New
Stayed 1 night in Dec 2023

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disapointed
Very good bed, and bathroom, both get top grades One chair that was for looks only and so uncomfortable that it was virtually unusable. You either have to sit in the desk chair or go to bed. TV streaming service did not work, when I complained I had a woman and explain to do everything I was doing and it still didn’t work. I guess I didn’t want to watch tv after all
Stayed 3 nights in Dec 2023

6/10 Okay

joseph m

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Housekeeping not up to standards
We were assigned a room that had not been cleaned (bed was unmade). Receptionist came upstairs with a new room key. The 2nd room had black hair in the sink and lint on the unvaccumed floor. And the toilet was running constantly. Finally on the 3rd room, we were given a clean, properly prepared room that was consistent with IHG standards.
Stayed 1 night in Dec 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Filemon

Stayed 1 night in Dec 2023

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Sandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Nice to have restaurants close by
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Overall it was a good stay but for the value of the money, it should offer more like bigger space since we booked a suite and it was all clunked together in one room. Bathroom door needs repair and paint was peeling off. Not sure how they clean the toilet but it was not properly cleaned and we had to wipe it. Didn’t try the breakfast so can’t say for sure but the seating area looked nice and clean.
Stayed 1 night in Dec 2023

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Sharon, Grapevine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here several times over the past 2 years. We like everything about this property, especially the staff; always friendly and helpful!!
Stayed 1 night in Dec 2023

8/10 Good

Myint Thin

Liked: Staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Marlene

Stayed 2 nights in Nov 2023

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Relations Manager on Nov 20, 2023
Thank you Jacqueline,We hope that you enjoyed your time at the hotel and look forward to your next trip to the area,Sincerely,Omar Hernandez

10/10 Excellent

Nakeesha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Relations Manager on Nov 20, 2023
Hello Nakeesha,Thank you for the top score of your recent stay at our hotel. We take great pride in making our guest feel welcomed. We look forward to your next trip to the area.Sincerely,Omar Hernandez

10/10 Excellent

Christy

Stayed 1 night in Nov 2023

8/10 Good

Asghar

Stayed 1 night in Oct 2023

8/10 Good

Timothy

Stayed 1 night in Oct 2023
Response from Guest Services on Oct 31, 2023
Hello and good Day Timothy,We thank you for your recent stay with us. We hope and are glad that you did enjoy your stay with us. We look forward to you next trip to the area for you to experience it all over again.Sincerely,Omar Hernandez

10/10 Excellent

Mason

Stayed 1 night in Oct 2023
Response from Guest Relations Manager on Oct 27, 2023
We thank you for staying with us on your recent trip to the area. We hope and look forward to having you stay again soon.Sincerely,Omar Hernandez