Indoor pool, outdoor pool

Reviews of Holiday Inn Resort Lumina on Wrightsville Beach, an IHG Hotel

3 out of 5
Holiday Inn Resort Lumina on Wrightsville Beach, an IHG Hotel
1706 N Lumina Ave, Wrightsville Beach, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 611 out of 1003 reviews" "
Rating 8 - Good. 226 out of 1003 reviews" "
Rating 6 - Okay. 72 out of 1003 reviews" "
Rating 4 - Poor. 45 out of 1003 reviews" "
Rating 2 - Terrible. 49 out of 1003 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Miandra

House keeping can do better ! My room looked unclean when I checked in otherwise the place is good and I will be visiting again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Laurie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the beach. Very convenient with an indoor and outdoor pool. Pool bar should be open because it's inconvenient to walk upstairs to the restaurant to order food when you have children with you.
Stayed 4 nights in Apr 2024

10/10 Excellent

Angel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort
Stayed 1 night in Apr 2024

8/10 Good

Holly

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Shaylyn

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about this property!
Stayed 3 nights in Feb 2024
Response from Katie Ricketts on Apr 9, 2024
Hi Shaylyn,Thank you for your feedback. I am pleased to hear that you enjoyed your stay with us and we hope to see you soon!Sincerely,Katie RickettsGuest Activities Director

6/10 Okay

Nicosia

Traveled with family
Liked: Staff & service
This resort is an older property and you can hear everything on the floor above. Some of the guest staying at the resort were extremely loud! Don’t book during spring break if you’re looking for a peaceful stay. Our room had light fixtures that didn’t work and the linens weren’t clean. The ocean view from the room was breathtaking. The food in the onsite restaurant was delicious. The staff was pleasant and welcoming.
Stayed 2 nights in Apr 2024
Response from Katie Ricketts on Apr 9, 2024
Hi Nicosia,Thank you for your feedback. Our property was completely renovated 2 years ago. I am sorry to hear about our light fixtures not working. We would have been happy to send Maintenance to look at them. We hope to see you soon! Sincerely,Katie RickettsGuest Activities Director

2/10 Terrible

Joseph, Piedmont

Traveled with partner
Disliked: Cleanliness
Terrible noise. I reserved a room with view and did not get it. Probably the last time I will stay there.
Stayed 2 nights in Apr 2024
Response from Katie Ricketts on Apr 9, 2024
Hi Joseph,Thank you for your feedback. I am sorry to hear about the noise disturbance during your stay with us. While we can not control every guest we are happy to do our best to help if you let us know at the front desk. We hope to see you soon.Sincerely,Katie RickettsGuest Activities Director

10/10 Excellent

Allyson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic from check in to check out. Entire property was clean and well maintained. All amenities were top notch. Food and service at Solstice was spectacular.
Stayed 3 nights in Apr 2024
Response from Katie Ricketts on Apr 9, 2024
Hi Allyson,Thank you for the positive feedback! I am pleased to hear you enjoyed your stay with us and the cleanliness. Our Housekeeping team takes pride in keeping it clean, so I will be sure to pass along the kind words. We hope to see you soon!Sincerely,Katie RickettsGuest Activities Director

8/10 Good

Alice Ann

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
nice amenities but poolside bar was closed, gym should have more equipment for size of hotel. Not the cleanest. Only get maid service if call and request which no one ever told us
Stayed 4 nights in Mar 2024
Response from Katie Ricketts on Apr 7, 2024
Hi Alice Ann,Thank you for your feedback! I am happy to hear you enjoyed your stay with us and our amenities! Our Poolside Bar and Grill will open May 4th. We hope to see you soon.Sincerely,Katie Ricketts Guest Activities Director

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 2 nights in Mar 2024
Response from Katie Ricketts on Apr 7, 2024
Hi George,Thank you for your feedback! I am happy to hear you enjoyed your stay with us and we hope to see you soon.Sincerely,Katie Ricketts Guest Activities Director

10/10 Excellent

Jill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was so comfortable and the ocean view was amazing! The pool and beach area are spotless!
Stayed 1 night in Mar 2024
Response from Katie Ricketts on Apr 7, 2024
Hi Jill,Thank you for your feedback! I am pleased to hear you enjoyed your stay with us and our stunning ocean views! We hope to see you soon.Sincerely,Katie Ricketts Guest Activities Director

6/10 Okay

Amanda, Wilmington

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property! Took forever to get a room though and ability to use full facilities before we got a room key was extremely difficult.
Stayed 1 night in Apr 2024
Response from Katie Ricketts on Apr 7, 2024
Hi Amanda,Thank you for your feedback! I am happy to hear you enjoyed your stay with us. I am sorry about the extended wait for your room, our Housekeepers had a high turnaround on rooms and wanted to ensure the rooms were cleaned thoroughly ! We hope to see you soon.Sincerely,Katie Ricketts Guest Activities Director

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to restaurants on the island.
Stayed 2 nights in Mar 2024
Response from Brian Elliott - GM on Apr 1, 2024
Thank you, Kevin, for taking the time to let us know about your recent stay with us. Our guests do love our free shuttle around the island. We hope the next time you come to the hotel, we can make your experience even better than what it already was. We look forward to the visit.

10/10 Excellent

Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful friendly staff, beautiful updates to rooms and all through hotel, great amenities, wonderful location
Stayed 1 night in Mar 2024
Response from Brian Elliott - GM on Apr 1, 2024
Thank you, Ann, for letting us know about your recent stay with us. We are always happy to hear that our guest enjoy the hotel and what it has to offer. We hope you get to visit again this year as the warmer weather is upon us.

8/10 Good

Casey

Stayed 2 nights in Mar 2024

10/10 Excellent

Jeremy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access, parking, and beach access!
Stayed 1 night in Mar 2024
Response from Brian Elliott - GM on Apr 1, 2024
Thank you for taking the time to let us know about your recent stay with us. We love our location and the easy access to the beach. We are glad you enjoyed your trip and we hope to see you again soon.

10/10 Excellent

Penny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It's on the beach. Need I say more. Watching the sunrise over the ocean is not something you can get just anywhere. It's magical.
Stayed 1 night in Mar 2024
Response from Brian Elliott - GM on Apr 1, 2024
Thank you, Penny, for letting us know about your magical experience with us. We do have the best view of the sunrises with our elevated lobby. Come back and see us soon, we don't want you to miss too many sunrises.

8/10 Good

carolyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. No bedding in the room for the pullout couch and a long wait to get it so might ask for it at check in next time! Good location. Wish we could’ve added the breakfast deal at check in.
Stayed 1 night in Mar 2024
Response from Katie Ricketts on Mar 19, 2024
Hi Carolyn,Thank you for your feedback. I am pleased to hear you enjoyed your stay with us and the cleanliness of the hotel! I am sorry to hear about the long wait to get sheets, I will be sure that we work on this. We hope to see you soon.Sincerely,Katie RickettsGuest Activities Director

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the indoor pool and close proximity to the beach.
Stayed 1 night in Mar 2024
Response from Brian Elliott - GM on Mar 18, 2024
Thank you Allison for taking the time to let us know about your recent stay with us. We are happy to hear that you enjoyed the indoor pool and that we are right on the beach. We do love our location and the lay out. We hope you get to come back and enjoy the outdoor pool once the weather warms up. Thanks again for letting us know about your stay.

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All in all a very nice place. The check in area, on the second floor, instead of the arrival floor by car, was a little strange. It would have been more enjoyable if our room had overlooked the ocean, but with the beach reconstruction work going on they probably thought it would be more quiet giving us a land side view. If we return to Wilmington would stay here again.
Stayed 1 night in Mar 2024
Response from Brian Elliott - GM on Mar 11, 2024
Thank you for taking the time to let us know about your recent stay. We do get that question a lot about our front desk being on the 3rd floor and not the floor that you drive up to a lot. We did think about moving it down to the 2nd floor at one point, but with our market open 24 hours next to the front desk, it made more sense to leave the desk on the 3rd floor. We did think about it though. We are glad that you will be returning to the completed beach project during your next visit. Make sure to book the ocean front rooms as they book up quickly and we can't always upgrade once on property.

8/10 Good

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay on the beach. Very friendly staff too.
Stayed 3 nights in Mar 2024
Response from Brian Elliott - GM on Mar 11, 2024
Thank you for taking the time to let us know about your recent stay with us. We are glad that you enjoyed your stay and that our staff was able to take good care of you. We do hope to serve you again when your travels bring you back to Wrightsville Beach.

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here!!! Love this resort, location and amenities! Right on the beach, amazing views whether on beach or river access side, luxe restaurant / bar in-house, with pool and two hot tubs adjacent to beach. Ping pong tables and lounge on ground floor for teens — something for everyone! I made a mistake booking my type room online and Front Desk were wonderful in correcting my error. We will absolutely be staying here again!
Stayed 1 night in Mar 2024
Response from Brian Elliott - GM on Mar 6, 2024
Thank you for taking the time to let us know about your recent stay with us. We are excited to hear that you enjoyed all of our amenities the hotel has to offer. We look forward to serving you again when your travels bring you back to Wrightsville Beach.

10/10 Excellent

David

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing you need to be aware of currently is that the beach expansion project is working its way up the beach with lots of heavy equipment, etc. should be finished in a month or so.
Stayed 2 nights in Mar 2024
Response from Brian Elliott - GM on Mar 6, 2024
Thank you for sharing this information. It has been fun to watch our beach grow so all future guest have more room to spread out. It was also good today to watch them move past our hotel and also take some of the pipes off the beach. This means they are wrapping the project off even though they still have a little bit to go. We do hope the project didn't impact your stay too bad.

10/10 Excellent

Autumn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! We loved staying here for our honeymoon! We will definitely be back!
Stayed 5 nights in Feb 2024
Response from Katie Ricketts on Feb 25, 2024
Hi Autumn,Thank you for the positive feedback! I am pleased to hear that you gave us the opportunity to help make your honeymoon so memorable! Congratulations to you both and we hope to see you soon.Sincerely,Katie RickettsGuest Activities Director

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend! I had an amazing stay at Lumina Resort on Wrightsville Beach. Check in was a breeze and the room was in near pristine condition due to the recent renovation. I had an ocean view balcony that did not disappoint. They offer three options for food and beverages. Solstice, the main restaurant, which offers a traditional buffet style or a la carte breakfast items and a sophisticated lunch and dinner menu. Longboard coffee market for grab and go items and, Surfside, the bar and grill restaurant located near the beach. The hotel also features direct access to Wrightsville Beach, 4 pools (heated indoor, outdoor, hot tub, and wading pool), ping pong tables, beachside hammocks, and a gorgeous deck overlooking the beach to watch the sun rise or set. The only small feedback I have is the cleanliness of some of the restaurant items specifically the appearance of my wine glass which had multiple stains that didn’t seem to come off. I noticed this seems to be a theme at many hotels & restaurants so again, a very small observation. Overall, I had an unforgettable experience at this luxurious hidden gem and will definitely be returning! I also encourage whoever this review may find to book a stay and see for yourself.
Stayed 1 night in Feb 2024
Response from Brian Elliott - GM on Feb 16, 2024
Thank you so much for the wonderful feedback on your recent stay with us. We love seeing guest enjoy all of the wonderful amenities that we have to offer. I will make sure to talk to our bartenders about the stained wine glass to ensure that we are only serving polished glassware. We do look forward to your return visit when your travels bring you back to our hidden gem.

10/10 Excellent

Clarissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Brian Elliott - GM on Feb 16, 2024
Thank you for taking the time to let us know about your recent stay with us. We are happy to see that you enjoyed your stay with us, and we look forward to serving you again.

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Beautiful view, friendly staff, excellent location, nice pool and hot tub! I didn't want to leave.
Stayed 1 night in Jan 2024
Response from Alex Brissette on Feb 7, 2024
Thank you for choosing the Lumina Resort, Jenna! And thanks so much for the great rating and kind words. We didn't want you to leave! We can't wait to sea you the next time you're in Wrightsville Beach!

10/10 Excellent

Kalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alex Brissette on Feb 7, 2024
Thanks for the awesome rating, Kalia!

10/10 Excellent

Mary Stuart

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was great!
Stayed 1 night in Feb 2024
Response from Brian Elliott - GM on Feb 5, 2024
Thank you for taking the time to let us know about your recent stay with us. We are happy to hear that you enjoyed your stay. We do hope to have you visit us again when your travels bring you back to Wrightsville Beach.

10/10 Excellent

Helene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Limited dining options near hotel.
Stayed 1 night in Feb 2024
Response from Brian Elliott - GM on Feb 2, 2024
Thank you for taking the time to let us know about your recent stay with us. We are happy to see that you enjoyed your stay with us. We hope you got to enjoy our restaurant on site Solstice Kitchen and Cocktails. For your next visit make sure to visit our bellman and they will be happy to take you to any restaurant within 3 miles of the hotel at your convenience. We do hope to see you again soon.

2/10 Terrible

Candace

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
False advertising
The pictures on hotels.com showed a room with a balcony and ocean view. I used my one key rewards and Holiday Inn charged $187 from my rewards, plus an additional $16.95 to my debit card for a room on the 4th floor on the backside of the hotel. There was no balcony and the window that didn't even open looked out over the roof area and our view was of HVAC unit. The refrigerator smelled awful and the floor were dirty with sand. When we asked for a different room the Mgr said no that the room we were given was for the guest who use their reward points. For $200! I wouldn't have paid $80 for this small dirty room with a view of the hotel HVAC that didn't even have a window that would open to smell the ocean air.. This was horrible. I travel for business and from here on out I will NEVER stay at a Holiday Inn ever again. This review will not let me upload the images I took of this room but I bet when I do my review on google it will let me.
Stayed 1 night in Jan 2024
Response from Brian Elliott - GM on Jan 24, 2024
Thank you so much for reaching out to let us know about this situation. We will be reviewing your reservation with the site that you made your reservation to see if they do have the wrong photos with the room type that you booked. We are sorry for the inconvenience that this may have caused you during your time with us. It looks like you signed up for our reward program during this stay, so we are not aware of this being a points stay. If you could please reach out to the hotel we would love to discuss this further with you.

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Friendly staff
Stayed 1 night in Jan 2024
Response from Brian Elliott - GM on Jan 23, 2024
Thank you for taking the time to let us know how our staff was friendly and the hotel was clean We thrive ourselves on making sure every guest stay is great. We look forward to your return visit to Wrightsville Beach.

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly
Stayed 2 nights in Jan 2024
Response from Brian Elliott - GM on Jan 23, 2024
Thank you for taking the time to let us know about your recent stay with us. We are glad to see that you enjoyed your stay with us and thought the hotel was clean with our friendly staff. We hope to see you again when your travels bring you back to Wrightsville Beach.

10/10 Excellent

Allison

Beautiful space
Stayed 1 night in Jan 2024
Response from Brian Elliott - GM on Jan 22, 2024
Thank you so much for taking the time to let us know about your recent stay with us. We are happy to know that you think the hotel is Beautiful with our new renovations. We hope to serve you again when your travels bring you back to Wrightsville Beach.

8/10 Good

Colin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Brian Elliott - GM on Jan 30, 2024
Thank you for taking the time to let us know about your recent stay with us. We are sad to hear we left room on the table to make your stay great with us. We hope you give us another chance when your travels bring you back to Wrightsville Beach.

10/10 Excellent

Brian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place! Great views of the ocean and intercostal views.
Stayed 1 night in Jan 2024
Response from Brian Elliott - GM on Jan 11, 2024
Thank you for taking the time to let us know about your recent stay with us. We are so happy to hear that you enjoyed your stay and the view that we have to offer. We hope to have you back in the future to enjoy the hotel again.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Brian Elliott - GM on Jan 11, 2024
Thank you for taking the time to let us know about your recent stay with us. We are sad to hear that the experience didn't meet your expectations nor ours. We thrive to meet all guest expectations when they travel and expect a great get away. We hope to improve this experience the next time you travel with us.

10/10 Excellent

Amber

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully renovated! Modern, clean, and great location! Can’t beat it.
Stayed 1 night in Jan 2024
Response from Brian Elliott - GM on Jan 8, 2024
Thank you for letting us know about your recent stay with us. We are happy to hear that you enjoyed the renovations we did. We do love our new look. We hope to see you again soon.

10/10 Excellent

Frederick

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time visiting this property and I love it! We will definitely return.
Stayed 3 nights in Dec 2023
Response from Brian Elliott - GM on Jan 8, 2024
Thank you for returning to our property and for taking the time to let us know about it. We love to hear that you enjoyed your stay again when you returned. We hope to make it a 3 peat with you. We hope it is sooner rather than later.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT!
EXTREMELY FRIENDLY STAFF, fresh clean rooms recently renovated, planning on return stay.. U won’t go wrong here! Beautiful view of the ocean from our room.
Stayed 4 nights in Dec 2023
Response from Alex Brissette on Jan 5, 2024
Hi Scott!Thank you so much for the awesome feedback! We can't wait to sea you again when you're in the Wrightsville Beach area.

10/10 Excellent

Leslie

None
Near the ocean
Stayed 1 night in Dec 2023
Response from Alex Brissette on Jan 5, 2024
Hi Leslie! Thanks for the awesome score!

2/10 Terrible

Christine

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Looks nice from pictures but not enough supplies
There is only room service upon request. Had asked for room services the 2nd night for a full clean and no one came. Had to call the front desk numerous times when they said they would have someone come at 3pm. House cleaning was a no show. They then told us later they don’t have anyone to do a full clean but would just give towels and trash bags for our trash. Room began to be messy during our stay. Also got charged incidental charges that were not mention when first checked in. The dryer on the 4th floor was out of service which was inconvenient. Towels also ran out at the pool. This place is only good to stay one night. No more than that if you want room service and things that are readily available.
Stayed 3 nights in Dec 2023
Response from Alex Brissette on Jan 5, 2024
Hi Christina,Thank you so much for your feedback. I am so sorry to hear that housekeeping didn't meet your expectations this stay. We will use your feedback during our next time meeting to address these concerns, to avoid this from reoccurring. We hope that you will come back and see us soon.

2/10 Terrible

Kim

We had canceled our stay due to sickness, never went last weekend
Stayed 1 night in Dec 2023
Response from Brian Elliott - GM on Jan 1, 2024
We are sorry to hear that you got sick and that you weren't able to make it to the hotel. We hope you get to come visit us once you feel better.

10/10 Excellent

Sicily

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very nice hotel. Staff was all very friendly. We came in 20 minutes before restaurant closing and they were nice even though I knew they had to be tired. (We order quickly to go) Great rooms, great views and comfortable beds
Stayed 1 night in Dec 2023
Response from Brian Elliott - GM on Jan 1, 2024
Thank you for taking the time to let us know about your stay with us. We are glad you enjoyed the clean hotel and the friendly service. We have a great team here at the hotel. We hope to see you again soon.

10/10 Excellent

Lokesh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Brian Elliott - GM on Jan 1, 2024
Thank you for taking the time to let us know about your stay. We are happy to see that you enjoyed the hotel, and we look forward to seeing you again soon.

10/10 Excellent

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Brian Elliott - GM on Jan 1, 2024
Thank you for taking the time to let us know about your stay. We are happy to see that you enjoyed your stay and we hope to see you again when your travels bring you back to Wrightsville Beach.

6/10 Okay

Joy

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Katie Ricketts on Dec 20, 2023
Hi Joy,Thank you for your feedback. I hope you enjoyed your stay with us and we would love to see you soon!Sincerely,Katie Ricketts Guest Activities Director

8/10 Good

Hunter

Stayed 2 nights in Dec 2023
Response from Katie Ricketts on Dec 20, 2023
Hi Hunter,Thank you for your feedback. I am happy to hear you enjoyed your stay with us and we hope to see you soon!Sincerely,Katie Ricketts Guest Activities Director

2/10 Terrible

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Not a safe place to stay. Someone posing as a housekeeper was accessing rooms with a key at 11pm. Hotel moved her out when I called front desk but otherwise were unconcerned about security. Was in bed and could hear housekeeping knocking on doors through the hall and entering rooms. It was around 11pm, I kept drifting off and heard her again. She knocked on my door at 11:15pm. I went to the door, annoyed. The woman was wearing a hotel uniform shirt and said she had to clean all these rooms. I told her this was ridiculous and called the front desk. Front desk said they had no housekeeper there now and he would send up security. I went back to bed and tried to sleep. The next day I asked about it at the front desk. No one knew what happened, no notes on the system they said. They also said that no housekeeper was working at night. I was told that a manager would look into it and they’d get back to me. I never heard from the manager even though I asked about it 3 separate times to different staff members at the front desk. When I checked out I was told the manager would phone me. That was several days ago and no call. Each time I asked about it the front desk employee told me that there was no housekeeper on duty. Each time I said that made it worse because I could clearly hear her entering multiple rooms that night. I slept the second night with the ironing board propped up against the door. Nice location. But not safe.
Stayed 2 nights in Dec 2023
Response from Katie Ricketts on Dec 16, 2023
Hi Jessica,Thank you for your feedback. Our hotel does review and address these situations carefully. Safety and security are our first and foremost concern. We are looking into this situation further. We hope that you will give us another chance and stay with us again in the future.Sincerely,Katie RickettsGuest Activities Director

10/10 Excellent

April

Stayed 1 night in Dec 2023
Response from Katie Ricketts on Dec 16, 2023
Hi April,Thank you for your feedback! I am happy to hear you enjoyed your stay with us and we hope to see you soon!Sincerely,Katie RickettsGuest Activities Director