Ratings based on 417 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Rockville, MD

20 minutes drive to Longwood gardens.

Posted Aug 25, 2014
Pros: Spacious suite.
Cons: Too noisy because of the cooling machine outside the building.
Location: Longwood gardens and Concord Mall
The hotel room is a suite with 2 double beds and a sofa bed. It's perfect for a family of 4 adults and much bigger than most of the hotels we lived in. It is located in a business area. Because of that, weekend is very nice and quiet on the streets. Parking is easy, too.
Comment from Hotel Management
Aug 27, 2014 by Eric, Hotel Management
Thank you for the nice comments regarding your recent stay. With the hotel being an all suite property, it definitely adds to the comfort and not feeling cramped during your stay. I am glad that you and family had an enjoyable time at Longwood Gardens. If you get a chance, come back during the December holiday season, Longwood Gardens does an unbelievable job with their light displays. I know my family enjoys seeing it at least once a year. Thank you again and have a great Labor Day weekend! Eric Jolikko General Manager
5 out of 5
Recommended
for Overnight Stay Before Destination
by Lydia from Plainsboro, NJ

Convenient to Winterthur

Posted Jul 15, 2014 on Hotels.com
The room was lovely, with an excellent view. The hotel staff was excellent and made great recommendations for restaurants within a two block walk. We would definitely stay there again.
Comment from Hotel Management
Sep 20, 2014 by Eric, Hotel Management
Thank you Lydia for your comments regarding the staff during your recent visit. I am very glad to read that the staff was able to assist you in recommendations for restaurants in the area. I do hope that you had a chance to dine in the hotel’s restaurant, the Basil Restaurant during your stay. Monday thru Friday at lunch the Chef creates $8.00 lunch specials as well as dinner specials 7 days a week. Thank you again and we hope you have a great rest of the summer. Eric Jolikko General Manager
5 out of 5
Recommended
for Getaway With Friends
by Cheryl B

Posted Jul 7, 2014 on Hotels.com
Comment from Hotel Management
Sep 6, 2014 by Eric, Hotel Management
Thank you for the awesome rating review!! Enjoy your summer Eric Jolikko General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 3, 2014
great hotel, staff was helpful and they had parking. facilities were nice and there was a restaurant in the hotel
Comment from Hotel Management
Jul 8, 2014 by Eric, Hotel Management
Thank you for your great comments regarding the staff and the hotel. . The staff and I wish you a great summer Eric Jolikko General Manager
5 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveler

Posted Jul 2, 2014 on Hotels.com
Comment from Hotel Management
Sep 6, 2014 by Eric, Hotel Management
Thank you for the fantastic rating review!! It was definitely apprieciated by the staff and I. Have a super summer Eric Jolikko General Manager
3 out of 5
by A verified traveler

Hotel staff was under trained in customer service.

Posted Jun 30, 2014
Cons: see above
Location: location is rough. I wouldnt walk around at night alone
I was checking in while the agent next to the person attending to me was losing her temper and raising her voice with a customer. It was so loud I couldnt even hear the person who was checking me in. What was even more disappointing was when the Manager took the call (as escalation) and he too was raising his voice right at the front desk. Put the irate customer on hold and take the call in a private office area (away from guests). The experience really created a very disturbing insight as to the training and mindset not only of the staff but the management as well. This is client services-101 -- you never want to expose guests (who have often traveled a long distance to get to the hotel) to this type of poor service. To make matters worse, once the agent was relived of the call by her manager she proceeded to bad mouth the customer to her co-worker (the person checking me in)... right in front of me! Given the price I paid for my room I thought I was at some 2nd rate motel (rather than a Sheraton). I wont come back here again. Staff lacks basic customer service skills and etiquette. Really left an unpleasant taste in my mouth. I had a blocked up sink, but hesitated to complain about it -- for fear of being yelled at in a similar fashion. Train your staff on some basic (common sense) customer service skills -- if a caller is irate, elevate it outside the purvey of your guests -- no one wants to hear hotel staff "losing their cool" with customers.
Comment from Hotel Management
Jul 8, 2014 by Eric, Hotel Management
Thank you for your comments regarding your check-in experience. I am very disappointed to read about the staffs reaction and response in dealing with a difficult guest. I do agree with you that you should not have had to listen to the employee and/or the managers comments. I sincerely apologize and please know that I have forwarded your feedback to the entire team so they are aware. I do hope that you will give us a second chance and stay with us again the next time you are in the Wilmington area. Hope you have a great 4th of July weekend Eric Jolikko General Manager
4 out of 5
Recommended
by Tony

Posted Jun 27, 2014 on Hotels.com
Comment from Hotel Management
Sep 6, 2014 by Eric, Hotel Management
Thank you Tony for the nice rating review. We hope to see you again in the future. Have a great summer Eric Jolikko General Manager
4 out of 5
Recommended
for Personal Event
by A verified traveler

Posted Jun 24, 2014 on Hotels.com
Comment from Hotel Management
Sep 6, 2014 by Eric, Hotel Management
Thank you for the very nice rating review of your recent stay. The staff and I hope that you have a great rest of the summer Eric Jolikko General Manager
5 out of 5
Recommended
by A verified traveler

Posted Jun 23, 2014 on Hotels.com
Comment from Hotel Management
Jul 8, 2014 by Eric, Hotel Management
Thank you for the fantastic rating review. It is most appreciated! Have a great summer Eric Jolikko General Manager
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jun 23, 2014 on Hotels.com
Comment from Hotel Management
Sep 6, 2014 by Eric, Hotel Management
Thank you for the wonderful rating review. Please plan to stay with "us" again the next time you are in the Wilmington DE area. Have super summer Eric Jolikko General Manager