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Rating 10 - Excellent. 80 out of 259 reviews" "
10 - Excellent
80
Rating 8 - Good. 108 out of 259 reviews" "
8 - Good
108
Rating 6 - Okay. 45 out of 259 reviews" "
6 - Okay
45
Rating 4 - Poor. 21 out of 259 reviews" "
4 - Poor
21
Rating 2 - Terrible. 5 out of 259 reviews" "
2 - Terrible
5
8.2/10
Cleanliness
8.4/10
Staff & service
6.4/10
Amenities
7.2/10
Property conditions & facilities
7.6/10
Eco-friendliness
Reviews
6/10 Okay
Kevin
Traveled with partner
Mar 1, 2024
Disliked: Property conditions & facilities
Room was reasonably clean and bed comfortable. Shower height adjustment broken, and clearly had been for some time - no good for anybody over 3 foot tall. The smell of raw sewage in the corridor and the bathroom was appalling - apparently it’s been like that for some time. It really needs to get sorted……
Excellent service from all the Staff, very helpful and polite throughout our stay, all of us agreed and there were seven of us. Park and ride for Bath not far away either. would definitely return again.
Overall was good. The bathroom was dated and could do with a better clean. It’s an older building so unfortunately we could hear all the stomping around from room upstairs. Service was very good and rooms were decent size and beds comfortable.
We used the hotel as an overnight stop after a 125 mile trip to Wales. We found staff friendly and helpful. The evening meal was excellent but the full English breakfast was sadly overcooked. The room was adequate and clean and tidy.
Two drinking glasses in the room would have been useful and next time we will ask for a walk in shower. Stepping in and out of a bath to shower gets precarious as you get older but grab rails would help!
Beautiful property with nice amenities and amazing lovely people. For example, we arrived two times very late after the kitchen was closed, and both times the chef just jumped and helped us with a hot meal for our son.
Room basic but comfortable and clean. Fine for our one night stay. Ate in the restaurant and the food was really good, as was the full English the next morning. Staff friendly and helpful.
Had an excellent day . From Amy who I spoke to prior to our arrival and to the reception staff they could not do enough to ensure they met our requirements .
One of the rooms we had had been recently refurbished and it was lovely . The other room had yet to be refurbished but was still perfectly adequate .
We decided to eat in the restaurant and the food was outstanding .
Would definitely recommend and cannot wait to return
:-)
We didn’t have enough beds in the room when we arrived and Amy at the front desk went beyond the call of duty to make it right. Her caring and competency to rectify the issue was awesome. I’d say that out of all 7 nights stay in the UK her service was tops!
Very dated and desperately needed updating. It looked like it hadn’t been updated for a long time. The bathroom was clearly a very budget option and again needed updating.
The staff were friendly and helpful. The property was dated and in need of some updating but was ok enough for our one night stay.
John
Stayed 1 night in Jul 2022
8/10 Good
SIEW BOON
Aug 1, 2022
SIEW BOON
Stayed 1 night in Jul 2022
8/10 Good
Jenny
Jul 26, 2022
Liked: Cleanliness, staff & service, room comfort
We had an enjoyable stay at the hotel. The room was a little tired looking (especially the bathroom) but it was comfortable and roomy. Staff at the hotel were very pleasant. Room had not been cleaned upon arrival but when we returned later in the day, all was well.