Indoor pool, outdoor pool, open 7:30 AM to 9:00 PM, pool umbrellas
Check availability

Reviews of Lucknam Park Hotel & Spa

5 out of 5
Lucknam Park Hotel & Spa
Lucknam Park, Colerne, Chippenham, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 102 out of 131 reviews" "
Rating 8 - Good. 20 out of 131 reviews" "
Rating 6 - Okay. 6 out of 131 reviews" "
Rating 4 - Poor. 3 out of 131 reviews" "
Rating 2 - Terrible. 0 out of 131 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

hemma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A stunning hotel in a beautiful setting. The staff are very helpful and friendly and so very welcoming. You truly felt like a VIP. Spa was wonderful. Breakfast was served by fabulous waiting staff and the food was spot on. Delicious and just the right amount. Easy on site parking and we especially appreciated the ev charging facility. There were 3 available. The garden is stunning. The only thing I would mention is that we booked a set price via Expedia for B&B, and dinner but when we checked out, we noticed a service charge had been added to our “ room rate” . We were more than happy to pay for service at the restaurant for dinner, but we were a bit surprised by that additional charge. It was not made clear on Expedia when we booked. However, we did manage to get the room service charge reduced, as the reception staff advised us that it was an “ optional charge” that was added to the bill. Good job we noticed it!
Stayed 1 night in Apr 2024

6/10 Okay

Claire

Traveled with partner
Liked: Cleanliness, amenities
The property is beautiful, the staff were largely great but at times service felt a bit chaotic. A hotel of this calibre I would have liked staff to have been more attentive. We had afternoon tea and dined in the restaurant for dinner the food is very good. I was quite disappointed with the size of our room located in the converted stable block. The room did not have aircon and our bathroom only had one light switch which was for the main lights…which wasn’t ideal during the night! No bottles of water were left in our room on either day of our stay and we had to pay extra for bottled water. Spa facilities are fantastic but again I think the staff could have been more present and attentive. Also the hydro pool is on a timer so we were unable to boost them as and when we wanted.
Stayed 2 nights in Mar 2024

8/10 Good

Sian

Stayed 1 night in Mar 2024

6/10 Okay

Anisha

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
The swimming pool and spa area was nice and the staff are lovely. The hotel itself is more a 3 to 4 star property. The service and amenities and standards are not there of a 5 star. It is a nice hotel but cannot compare to other 5 stars such as Cowarth Park, Four Seasons or Grantley Hall.
Stayed 3 nights in Feb 2024

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best
We have been lucky enough to stay at some amazing Hotels all over the world, I would confidently rate Lucknam Park up near the top. Unfortunately travel commitments meant we could only stay one night, but it was well worth the effort to enjoy the comfort the Lucknam provides. The room was spacious and relaxing, the gym & spa facilities are next level and the dining options are fantastic. If you can, definitely stay here you won't be disappointed. Highly recommend
Stayed 1 night in Dec 2023

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service above all else, albeit the property, room and facilities were outstanding the staff were definitely the highlight.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just perfect.
Always wanted to stay here and was not disappointed! The property and grounds are wonderful, so clean and tidy and very well maintained. Lots available to do on site, but you can of course just relax. The spa is the best I've tried from many hotels, so clean accessible, and relaxing. The pool, steam room and sauna all just the right temperature. The hydropool linking to the beautiful outside area and garden is a lovely touch. The staff are really great, so helpful and willing to go the extra mile to make your stay perfect. They also were willing to just chat and get to know you. Food was delicious and room was very comfortable. Will definately return.
Stayed 1 night in Oct 2023

10/10 Excellent

Laurence

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bliss
Staff were fantastic, food was amazing, and the spa was just what I needed. Recommend you give it a try!
Stayed 1 night in Oct 2023
Response from Head of Sales on Oct 11, 2023
Thank you for your great review! We hope to welcome you back to Lucknam Park.

8/10 Good

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Afternoon Tea disappointment
Although we enjoyed our stay as a whole, we were very disappointed to find that on returning to the hotel one afternoon at around 4pm and looking forward to some tea, to be told that Afternoon Tea is only served between 1:30 and 3:00pm!! We asked if it would be possible to just have some tea and a slice of cake, but were told that no cake is served after 3pm! This seems very strange to us, as surely the prime time for tea is around 4pm? To add insult to injury, the capuccino which we did have instead of tea and cake was charged at £7.50. Even though it was served with a couple of shortbread biscuits, I find this to be an extortionate charge for a cup of coffee!
Stayed 2 nights in Sep 2023

10/10 Excellent

BARRY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
We had not stayed here for a good few years and were delighted that it has maintained its high standards and continues to employ lovely staff
Stayed 3 nights in Sep 2023
Response from Head of Sales on Oct 11, 2023
Thank you for your great review! We hope to welcome you back to Lucknam Park.

10/10 Excellent

JoAnn

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and property. Excellent room service.
Stayed 4 nights in Aug 2023
Response from Head of Sales on Oct 11, 2023
Thank you for your great review! We hope to welcome you back to Lucknam Park.

8/10 Good

Angela

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful luxurious hotel but failed on customer service Breakfast service was very slow on the second day and had to fetch black pepper and jams from another table No smoked haddock available on the 2nd day of which a 5* hotel should never run out of produce. Ebony the breakfast waitress stood out as first class and had great customer service skills No one asked us whether we had enjoyed our stay on vacating. The hospitality tray in our room was very poor with no early grey tea or hot chocolate. Having been to many 5* hotels in the UK I found this hotel to be very expensive for the service you received. Would not stay again however wonderful our room was a Master Suite it did not justify the price we paid.
Stayed 2 nights in Aug 2023

10/10 Excellent

Wei

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
One of the best spa hotels we have stayed in, from food to facilities, everything is perfect. especially the staff, everyone is helpful and engaging, a gem in Wiltshire
Stayed 1 night in Aug 2023
Response from Head of Sales on Oct 11, 2023
Thank you for your great review! We hope to welcome you back to Lucknam Park.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Armando, Alameda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a British paradise. I can't tell you how much I enjoyed my six nights at this wonderful location. You really get a sense that the staff care for you like you're at their house. The location is stunning. And I don't use that word easily, but the location is rivaled by the wonderful service, excellent cuisine, and 100 little amenities. Affection and thanks to Stephen , Nicole and Felicity in the Brasserie. Tyler , one of the best waiters I have met, Sam the highly skilled masseuse, Brigitta was so kind to me, Georgina sunny attitude and my cool housekeeper Ana Marie . Guests: Please don't take kids who want to stare at cell phones, they are in a country heaven. I will see there!
Stayed 6 nights in Jul 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely location and very friendly staff. I would definitely recommend.
Stayed 1 night in Aug 2023

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class location and service!
Stayed 1 night in Jul 2023

6/10 Okay

Tim

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice property with weak service, expected more for the price. Pre-arrival planning emails were never answered. Check-in staff wasn’t helpful in explaining the property and amenities, subsequent requests for concierge recommendations (towns to visit, etc.) were weak and uninformed. Property itself was lovely, pool was above average.
Stayed 3 nights in Jul 2023

10/10 Excellent

Jackie

Stayed 1 night in Jul 2023

10/10 Excellent

Mark

Stayed 1 night in Jun 2023

10/10 Excellent

Wei

Stayed 2 nights in Jun 2023

10/10 Excellent

Louisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb service, great food, fantastic spa- great hotel.
Stayed 1 night in Jun 2023

10/10 Excellent

Aklilu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Very high quality stay. Beautiful country house hotel.
Stayed 1 night in Apr 2023

10/10 Excellent

Moira L., Rickmansworth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular indoor and outdoors sauna facilities!
Stayed 1 night in Mar 2023

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is fabulous and staff were wonderful
Stayed 2 nights in Feb 2023

8/10 Good

Chan Chi Ming Ricky

Stayed 2 nights in Jan 2023

10/10 Excellent

hemma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a gem of a hotel. Absolutely fabulous. Spa was lovely, the grounds stunning, the communal areas beautiful , room was lovely,comfortable bed . The waiters were so polite and accommodating. We arrived late in the afternoon and were too late for afternoon tea but the kind waiter found us some magnificent scones- which we had in the very festive and atmospheric drawing room. I ordered a glass of champagne . I thought had lost its fizz. Mentioned it to the waiter and it was changed instantly. No problem at all. What customer service. Reception staff so welcoming. Charging point for our car. The entire stay made even more magical by the snow. What a find. We will be returning.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couples break
Really lovely place, hotel, room and spa were amazing. Staff were all really friendly, in particular the lounge waiter. The only thing that let it down was the food. Clearly good quality ingredients were used, but I am afraid it was rather bland.
Stayed 1 night in Dec 2022

10/10 Excellent

Roy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families

10/10 Excellent

Paul

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Class
We had an amazing spa break at this beautiful hotel, they upgraded our room by 2 levels , the hotel & staff, our room and the spa was excellent.
Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

10/10 Excellent

Diana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort and staff was perfect in every way. The quality of food was delicious. Everything was perfect. Not one complaint!
Stayed 2 nights in Aug 2022

8/10 Good

Vipen

Stayed 1 night in Aug 2022

8/10 Good

Jeaneane

Stayed 2 nights in Jul 2022

10/10 Excellent

Jackie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, wonderful facilities, lovely rooms and staff are very welcoming. An absolute delight, always, to stay here.
Stayed 1 night in Jun 2022

10/10 Excellent

Joanna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just an amazing. Easter break
Was absolutely lovely with friends sue Willet a regular at your hotel. Staff very attentive and food excellent!! All staff friendly and service impeccable
Stayed 1 night in Apr 2022

10/10 Excellent

Pawan

Stayed 4 nights in Mar 2022

10/10 Excellent

Gaynor

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is perfect for a weekend getaway, the spa was fantastic and staff were very attentive and nothing was too much trouble.
Stayed 2 nights in Mar 2022

6/10 Okay

Ruaridh

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Didn't receive the room upgrade even though there was the upgradeable room available. Left a belonging in the room and it wasn't found.
Stayed 1 night in Feb 2022

10/10 Excellent

Simon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, lovely pool
Stayed 2 nights in Mar 2022

10/10 Excellent

Samantha

Stayed 2 nights in Feb 2022

8/10 Good

Miss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Julie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Lucknam Park had a very nice feel about, staff were friendly and we were made to feel welcome. It’s a large estate with horses a long drive and nice walks around in the grounds. The only let down was only one restaurant was open due to lack of staff and covid which can’t be helped.
Stayed 2 nights in Dec 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

Cydonia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful grounds, friendly staff
I had the most wonderful time. It was a shame that the main restaurant was not open on a Monday night, but the food was delicious and the breakfast was amazing! I loved the ambiance of the morning room with the music in the morning. The grounds are stunning and the spa services were very good too. I would say that my room was spacious and overall I was very happy although it could have done with a lick of paint as there were quite a lot of marks on the walls. I would definitely come back and recommend to anyone. 10/10 :)
Stayed 1 night in Nov 2021

10/10 Excellent

Ray

Traveled with family
Liked: Staff & service, amenities
Bathroom had mild around the bath
Stayed 2 nights in Nov 2021

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FAB!
Popped in for a coffee. Neil looked after us so well and was such a pleasure, we decided to come back the next day for a two night stay!
Stayed 2 nights in Oct 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
Overall a lovely relaxing stay. Just a shame the michelin star restaurant is only open for 3 nights a week, meaning just the brasserie by the spa is open all week - which is fine for lunch but not really an evening place. The bath could have done with some extra cleaning also (limescale and black mould).
Stayed 2 nights in Aug 2021