Ratings based on 708 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by matt from On

Great experience in great location

Posted Apr 14, 2014
Hotel and staff are always amazing. Always friendly and helpful. Room was clean and updated. Attention to detail even in hallways and elevators. I would suggest staying here.
1 out of 5
by A verified traveler

The hotel strike forced us out with no where to go

Posted Apr 11, 2014
I better have had a refund because I was forced to leave at 10:00pm with no where to go and also had a few drinks so ya great time loved i
5 out of 5
Recommended
for Everyone
by Gord from Kitchener. ontario

Great value for a really nice hotel

Posted Apr 10, 2014
The hotel is very clean and still looks new. It is in a great location with the beautiful waterfront steps away and right in the downtown. The staff is friendly and helpful. I love staying here.
5 out of 5
Recommended
for Everyone
by Steve from Ontario

Best deal as they try to get you into the casino

Posted Apr 8, 2014
Had to visit Windsor and the Casino Hotel was the best price on Expedia. Pleasantly surprised when we got there too - and yes, we did visit the casino and eat on site since it was most convenient.
1 out of 5
by A verified traveler

Terrible experience

Posted Apr 8, 2014
Pros: Nothing
Cons: Get staff and or management that cares about the guests
Got to the hotel and was informed that a strike may happen, no information about this before checking in. Once staff went on strike they did not care about any of their guest only wanted everyone out of the hotel. Set us up in another hotel but still charged us for the room that they kicked us out of
1 out of 5
by Lc

Closed at last minute due to possible strike

Posted Apr 5, 2014
Awful arrived at 10pm after long drive and told hotel was closed. They were tossing everyone out if the hotel and casino. Very difficult to get room in Windsor so late. After calling 8 hotels managed to get last room in Windsor area. Terrible customer service.
5 out of 5
Recommended
for Everyone
by Ed from Walkerton

Loved staying close to everything in Windsor.

Posted Apr 4, 2014
Pros: Very clean and friendly staff.
Cons: Better luck at the casino.
Location: Red wings hockey, casino, beautiful view overlooking the river, easy to get to
The room and view were lovely. All staff from the valet parking to the front desk to the casino were wonderful. The hotel and surrounding area offered everything I needed to enjoy my stay. Thanks!!!
3 out of 5
by Colin from Toronto

Better for gamblers than business people

Posted Apr 4, 2014
Pros: It was modern and had good facilities, apart from those noted above.
Cons: Some reasonable breakfast options should be available no later than 6 am.
I went to this hotel for business purposes. The room was generally nice, as were the hotel facilities overall, but the desk furniture in the room was difficult to work at (higher than a usual office desk, with a low chair). The thing that surprised me was the unavailability of room service or any restaurant in which to have breakfast before 7:30 am. The guide in the room indicated that room service was 'served from 7:00 am', but that's when the kitchen opens. You can't get anything delivered until at least 7:30, which makes an offsite meeting at 8 am difficult to get to.
5 out of 5
Recommended
for Business Travelers
by Jules from London ON

Business Travel Apr 2

Posted Apr 4, 2014
The checkin staff seeing my lugging my laptop bag and suitcase realized that I was a business traveller and put me in the Augustus tower which is the closest. I so appreciated that! The room was absolutely perfect and everyone was amazingly friendly and helpful. I will definitely be back!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel!

Posted Apr 3, 2014
Doing Business in Windsor... This is a great place to stay.