Ratings based on 97 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
90% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel in Leamington to catch the Pelee Island Ferr

Posted Aug 12, 2014
Pros: the coffee
Cons: keeping their guess book with offers uptodate
Location: took the ferry to the Pelee Island and did enjoyed excellent italian food at Armando's Pizza.
Hotel room clean and confortable enough for one night stay. Unfortunatly there was a noisy bunch of tenants across our room and the hotel staff attendants did nothing to stop it so therefore we could no sleep very well. We also we denied the free coupons advertised in the hotel guess book. Coupons for free wine testing at the near winery that we were planning to see on the Pelee Island. Their respons to our request was that the offer was expired. There was no expired date mentioned in the guess book and I actually selected that particular hotel because they offered the coupons for the Pelee Island Winery. They should update the guess book as this is misleading potential customers.
Comment from Hotel Management
Aug 19, 2014 by Justin, Hotel Management
Thank you for your comments regarding your recent stay at our hote. I would like to apologize for the miscommunication regarding the wine tour passes. These passes are subject to our partners and we have no control over these. We will review our online content and have this updated. We look forward to having you stay with us again in the future.
4 out of 5
Recommended
by Ramesh Ladfrom Toronto

Posted Aug 8, 2014 on Hotels.com
We had good time except the weather
Comment from Hotel Management
Oct 18, 2014 by Justin, Hotel Management
Thank you for your review of our hotel.
3 out of 5
Recommended
for Overnight Stay Before Destination
by TD101from Ontario

It worked for us.

Posted Aug 7, 2014 on Hotels.com
This hotel is along the road leading to Point Pelee National Park, and is across from a grocery store, Canadian Tire and various fast food places. It would not be a holiday destination, but certainly provides a clean bed and continental breakfast as needed. The coffee was good. They do swipe your credit card for "extra incidentals", which we did not expect, having paid for the room when we booked on Hotels.com.
Comment from Hotel Management
Oct 18, 2014 by Justin, Hotel Management
Thank you for your comments. We do ask for a security deposit for rooms, even if prepaid via your reservation agent. This not only identifies you as the guest but also gives you the option of enjoying additional amenities in the hotel. We look forward to having you stay with us again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom mississauga

good location

Posted Aug 5, 2014
Pros: free breakfast!
Cons: new mattresses
Location: only 10 minutes to Point Pelee National Park and ferry to Pelee Island.
conveniently located close to shops and good restaurants
Comment from Hotel Management
Aug 19, 2014 by Justin, Hotel Management
Thank you for your comments regarding your recent stay with us.
3 out of 5
Recommended
for Everyone
by A verified traveler

Functional hotel well situated

Posted Aug 3, 2014
Pros: Location
Friendly staff. Clean room . Good breakfast. Nice location close to lake
Comment from Hotel Management
Aug 19, 2014 by Justin, Hotel Management
Thank you for your comments. We look forward to having you stay with us again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Wine trail

Posted Aug 3, 2014
Excellent Hotel close to everything. Walk to the water front in minutes. Shops across the street and next door.
Comment from Hotel Management
Aug 19, 2014 by Justin, Hotel Management
Thank you for your review of our hotel. We are the only hotel in central Leamington that is close to wherever you would want to get to. Looking forward to having you stay with us again.
3 out of 5
by A verified travelerfrom London ON

Non-smoking room smelled of stale smoke

Posted Jul 14, 2014
Pros: Location and sleeping comfort
Cons: Freshen the rooms. Smell of stale smoke is definitely unpleasant. Air conditioning was cool but very noisy
Location: We had a wedding at Colasanti's which was about a 10 minute drive away. Close to the lake. Close to Ontario's wine route!
Easy check in, good location. But the first thing that hit us when we got into the room was the smell of stale smoke even though the entire complex is now non-smoking. Beds and bedding were clean and comfortable, bathroom amenities OK - toilet seat moved when you sat on it :-( Continental breakfast was pure carbs and nothing nourishing to get you on your way in the morning. Also confusing layout and nowhere to sit. Would stay again in a pinch, but definitely would try somewhere else the next time in this area.
Comment from Hotel Management
Aug 19, 2014 by Justin, Hotel Management
Thank you for your comments. The Comfort Inn Leamington is a 100% smoke free environment. However, some guests do smoke outside the room and the odor may enter our rooms. We take every effort to try to eliminate the smell of smoke on our change over, sometimes a greater effort is required. I have passed your comments onto our housekeeping department to ensure that this does not recur. Our breakfast is a continental and is due for an upgrade with planned renovations. We look forward to having you stay with us again in the near future.
5 out of 5
Recommended
for Personal Event
by A verified traveler

Perfect for a weekend stay!

Posted Jun 17, 2014 on Hotels.com
We were heading to a family event in Kingsville and this was the perfect place to stay. The location was conveniently located to shopping and we were only a 10 minute drive from our destination. The rooms were clean and love the convenience of having a fridge and microwave. Continental breakfast was included which was enough to get us started on our journey home.
Comment from Hotel Management
Oct 18, 2014 by Justin, Hotel Management
Thank you for your comments regarding your recent stay. Our hotel is convenient to almost everything in Leamington. Our breakfast is a continental which is enough to get everyone up and going to enjoy the sights and sounds of Leamington. Thanks again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Well located

Posted Jun 1, 2014
Not far from downtown nor from waterfront. Nothing really negative or outstanding, just an average facility. Clean and comfortable.
Comment from Hotel Management
Aug 19, 2014 by Justin, Hotel Management
Thank you for your comments regarding your recent stay.
2 out of 5
Recommended
for Everyone
by A verified traveler

Miscommunication between Expedia and Comfort Inn?

Posted May 27, 2014
Had reserved a 2-double bed room, but was given a single queen. Was told to come back later since the room I had requested was not ready. The lady at the desk didn't apologize and couldn't tell me approximately what time the room would be ready at. She blamed Expedia. On the plus side, I hadn't stayed at a Comfort Inn in several years and was pleased to find they had upgraded the breakfast offering.
Comment from Hotel Management
Nov 29, 2014 by Justin, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,