Ratings based on 135 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
77% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Brampton

An excellent stay.

Posted Aug 6, 2014
Cons: Elevator system. Only one in use at the time.
Home away from home. Very comfortable and relaxing.
Comment from Hotel Management
Aug 10, 2014 by Front Office Manager, Hotel Management
Dear Joan, Thank you for your kind comments. We appreciate hearing back from our guests. I hope that we can welcome you back again soon. Kind Regards, Sheila Morton Front Office Manager
1 out of 5
by A verified traveler from ontario.

Like sleeping in an old Disco

Posted Aug 4, 2014
Hotel is old. Rooms are in need of renovation. My room was right above the street with bars and caf├ęs ... Very noisy. Only thing that allowed me some sleep was the noise of the old air conditioning unit in my room drowning out the noise from outside.
Comment from Hotel Management
Aug 10, 2014 by Front Office Manager, Hotel Management
Dear Craig, I would like to apologize that your stay was not up to our highest standards. We value feedback from our guests, and personally feel responsible that we have let a guest down. Once again, I apologize that your stay was not satisfactory, but thank you for your feedback. Yours in Hospitality, Sheila Morton Front Office Manager
3 out of 5
Recommended
for Couples
by A verified traveler from Cobourg

Classy hotel close to River

Posted Jul 28, 2014
Pros: Close to central Windsor.Clean,modern
Cons: The parking was stressful as there were no spots to stop in front and upstairs parking was all taken.The underground parking was ok after we got a key
Location: Lots of local bars and restaurants and Detroit river is withing walking distance.
We found a lovely king sized bed and a soft cushy one for sure!We slept well .Prior to getting your room you may find it hard to find a parking spot in front of hotel.After you get a key you go in parking garage down under the building.We found some stress parking in such a narrow area.However ,my son was within walking distance so we met him and got to see his apartment.We were allowed to have a later check out so we left our car and went with my son to breakfast.The twisted Apron was a great choice but expensive and we had to drive a bit to it.The parking garage is an upcharge of 15.00.
Comment from Hotel Management
Aug 10, 2014 by Front Office Manager, Hotel Management
Dear Cobourg, Thank you for taking the time to leave a review about your stay with us. We are so glad to hear that you had a wonderful time. I do apologize that you found the parking area difficult. We are aware that we have some challenges with the navigation of the area and are in the middle of implimentation of new signage to let our guests know. We hope we can welcome you back again soon for your next stay. Kind Regards, Sheila Morton Front Office Manager
Comment from Hotel Management
Aug 10, 2014 by Front Office Manager, Hotel Management
Dear Cobourg, Thank you for taking the time to leave a review of your stay with us. We are so happy to hear that you had a wonderful stay. I do apologize that you experienced problems with the parking area. We do have challenges with the navigation of the area, and are in the middle of implementing new signage. We hope we can welcome you again for your next stay in the Windsor area. Kind Regards, Sheila Morton Front Office Manager
Comment from Hotel Management
Aug 10, 2014 by Front Office Manager, Hotel Management
Dear Cobourg, Thank you for taking the time to leave us a review from your recent stay with us. We are so happy to hear that you had a great time. I apologize that you experienced problems with our parking area. We are aware that there can be problems with the parking navigation, and we are implementing new signage to help with this. We hope that we can welcome you back again soon for your next trip to Windsor. Kind Regards, Sheila Morton Front Office Manager
2 out of 5
Recommended
for Everyone
by graham

Close to the International Aquatic Facility

Posted Jun 3, 2014
Pros: Just a short walk from the International Aquatic Centre and the waterfront
Hotel is a bit old and tired. My room had a smoker in it at one point and the room still smelled. Had to close the blackout drapes at night because there was a big screen TV Advertisement on the building across the street.
Comment from Hotel Management
Jun 4, 2014 by Heather, Hotel Management
Dear graham, Thank you for your comments. I am sorry to hear that your room had the smell of smoke. Being a 100% smoke-free hotel, this is certainly something that we wish to avoid. We appreciate your feedback, and will take your comments into consideration as we move forward and strive to provide a high standard of service to our guests. Yours in Hospitality, Heather B. Assistant Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

great business hotel

Posted May 28, 2014
Pros: Location, staff friendliness, room quality, and good value
Cons: no issues
Traveled to Windsor on business. Hotel was in a great location downtown. Rooms well appointed and beds comfortable. Staff was very friendly and welcoming. I will be back
Comment from Hotel Management
Jun 4, 2014 by Heather, Hotel Management
Dear guest, Thank you for taking the time to review our hotel. I will look forward to sharing your comments with our team. We hope to welcome you back soon! Yours in Hospitality, Heather B. Assistant Front Office Manager
5 out of 5
Recommended
for Everyone
by Val from Ontario

Nice Hotel in the Heart of Downtown Windsor

Posted May 13, 2014
Pros: Great value for the price
This Holiday Inn is right downtown Windsor. It is an older building but rooms have been renovated and are nicely decorated and the beds are comfortable. The staff was very nice and they actually upgraded our room to an executive suite...nice surprise! The elevators were being repaired so only one elevator was working.
Comment from Hotel Management
May 15, 2014 by Heather, Hotel Management
Dear Val, Thank you for taking the time to review our hotel. I am pleased to hear that you enjoyed your upgrade, and I look forward to sharing your comments with the rest of our team. We hope to welcome you back soon! Thanks again, Heather B. Assistant Front Office Manager Holiday Inn Downtown Windsor
4 out of 5
Recommended
for Personal Event
by C. Paziuk from Oshawa

Posted Apr 23, 2014 on Hotels.com
Overall a pretty good hotel, bedding could be a little bit nicer and more comfortable.
Comment from Hotel Management
May 15, 2014 by Heather, Hotel Management
Dear C. Paziuk, Thank you for your feedback. We appreciate your comments with regards to the bedding and will most certainly take them into consideration, moving forward, as we strive for excellence in the service we provide. We hope to see you again soon. Yours in Hospitality, Heather B. Assistant Front Office Manager Holiday Inn Downtown Windsor
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel walking distance to many attractions

Posted Apr 6, 2014
We found the hotel to be within easy walking distance of the downtown Aquatic facility. There were many restaurants of a variety of styles within easy walking distance. The hotel was comfortable, but a bit dated. One elevator was out of order, and the cleaning staff indicated that this was pretty common. The room was clean and had all the basics.
Comment from Hotel Management
Apr 16, 2014 by Front Office Manager, Hotel Management
Dear Guest, Thank you for taking the time to leave a comment for us. We appreciate all reviews, and continue to learn and grow with each one. In regards to your comment regarding the elevator, we are currently in the process of completing the installation of new elevators so we may better serve each guest. We hope we can welcome you back soon. Yours in Hospitality, Sheila Morton Front Office Manager
3 out of 5
Recommended
for Getaway With Friends
by Stacey from London

Posted Mar 31, 2014 on Hotels.com
The hotel staff was great. Parking was tight. It was a satisfactory stay.
Comment from Hotel Management
Jun 21, 2014 by Front Office Manager, Hotel Management
Dear Stacey, Thank you for your time in leaving a review with us. We always love to hear back from our guests. I have shared your comments with the staff, and I know they love reading how every guests' stay was. We hope we can welcome you again soon. Kind Regards, Sheila Morton Front Office Manager
1 out of 5
by A verified traveler

Did not realize the atmosphere of downtown Windsor

Posted Mar 18, 2014
Pros: Not much.
Location: Close to the river which was nice for walks.
I'm not one to usually complain. Our last night at the hotel was not a good night at all. A group of young adults had a party that started at approx. 10:30 and went till approx.3:45a.m. Security had come to their room 3x before 11:30pm. warning them each time they would have to leave if "they didn't quiet down." We had to call security at 2:45a.m. again to complain about the noise. Again it was" just a warning." How could you not care for the other occupants in this building is mind baffling to me and my wife. We felt it was very disrespectful to us and the other occupants on the floor.
Comment from Hotel Management
Mar 28, 2014 by Front Office Manager, Hotel Management
Dear Guest, We sincerely apologize that your stay was less than satisfactory. I would like to assure you that I have spoken with all of the Front Desk and Security staff to take measures to ensure that this issue will not be repeated. I hope that we can welcome you back again to truly show you a great stay. Kind Regards, Sheila Morton Front Office Manager Holiday Inn Downtown Windsor.