Ratings based on 636 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
88% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Kalamazoo, MI

Decent hotel, good downtown location on the river

Posted Aug 18, 2014
Pros: Location, cleanliness.
Cons: Give guests the address of the parking ramps ahead of time.
Location: Downtown, riverfront parks, Caesar's, and lots of food and entertainment nearby.
Overall a good hotel, clean and comfortable, good location. The only problem we encountered was parking--the hotel doesn't own any. Our large SUV was too tall to fit in the parking ramp behind the hotel that most guests use. After two trips to the front desk and lots of searching, we found another ramp about a block and a half away.
3 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel - Customer Service Lacking

Posted Aug 17, 2014
This is a beautiful Hotel - large windows with gorgeous views of the river and Detroit skyline. The beds are very comfortable and the room are spacious. In general the front desk staff were disinterested in assisting you. Andrew was the only one that tried to help. The other made no attempt to assist to resolve a few issues/questions that we had. The cleaning staff were wonderful.
2 out of 5
by A verified traveler from Chicago, IL

Disappointing Visit - Very Loud and No Sleep

Posted Aug 16, 2014
Pros: The view of the River. Size of room was fine as well.
Cons: Should have been monitoring the floors at night to be sure there were no disturbances to guests. Hotel knew many kids were checked in for weekend.
My husband and I checked in for the weekend (Fri, Sat, and Sunday night) to attend a family wedding. Our room was adjoined to another, with a locked door in between. We heard some noise in the other room, but decided to go to sleep around 11pm Fri. At about midnight, we woke due to very loud noise in the other room. We realized there was a bachelor party going on with many young guys that were yelling, laughing, drinking, etc. We waited and hoped that it would end as we were trying to get back to sleep, but it just kept getting worse and at 2:30am, we called the front desk and they sent up a security person to finally put a stop to this. I complained at the front desk the next day, and they said the guys were moving out and it should be much quieter. We had a long day at the wedding and got back around 12:30am that night. Went to bed and then we were woken up by loud partying going on in the hallway and across in another room. I got up again at 2:00am, looked out and teens were in the hallway with drinks, and there was a room across the hall with the door open and a party going on. Called front desk again. For Sunday, the hotel put us in a Suite on a quiet floor, but by that night, all the kids had already left the hotel. Our weekend was ruined by no sleep and the stress of having to complain about loud partying. We called hotel manager on duty, but he never called us back.
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Great view of the Detroit River and of Detroit

Posted Aug 14, 2014
Pros: Very easy to get to, great location, close to all central facilities.
Cons: Update the furniture, change the carpeting and work on the colours of the establishment.
Location: Close to the Tunnel Bus, close to Caesars Casino and Art Gallery
Very easy to get to, great location, close to all central facilities.
4 out of 5
Recommended
for Everyone
by A verified traveler from b

Posted Aug 12, 2014
Hotel was nice inside, front desk was always helpful. Parking was not on site, so you had to park behind hotel, pay 12 bucks per day to have to walk a block to get in. Not fun with two toddlers late at night. Hotel was able to give us a fridge, worked pretty well. Free breakfast wasn't that tasty. Stick with cereal, yogurt, toast options. Our room had a nice view of skyline. Air conditioner in room was a bit noisy at times. There was a soccer tournament going on during our stay, so their were hundreds of teenagers staying there. They were loud and constantly screwed up the elevators. Hotel management did tell them to be quiet.
4 out of 5
Recommended
for Everyone
by A verified traveler from ontario

pleasantly surprised

Posted Aug 9, 2014
I had read that the Waterfront was looking a little "dated" but my husband and I were given a nice room on the 10'th floor. When we checked-in we had a very personable man who joked around with us, which we liked. Our room was well-appointed and we had a good view of the river. We did notice however that the halls could have used a good vacuuming. The breakfast room the next morning was very busy due to a couple of soccer teams congregating in there at the same time and I was a little perturbed that there were no trays available to take our coffee and bagels back to our room. I also feel that the cost of parking should be reimbursed by the hotel. The location of the Waterfront was perfect for us and we would definitely come back.
4 out of 5
Recommended
for Everyone
by A verified traveler from stouffville, ontario

Nice hotel good view

Posted Aug 9, 2014
Pros: Staff is great. Rooms are comfortable
Location: Caesars casino steps away. Downtown walking distance
We stay at this hotel every time we come to Windsor which is almost once a month
4 out of 5
Recommended
for Everyone
by A verified traveler

Good View

Posted Aug 6, 2014
I stayed at this hotel for one night to attend a concert in Detroit. It's a nice hotel for the price and right next door to the bus station which has express shuttles to most events in Detroit which was really convenient. We had a room on the 20th floor which was spacious and had a great view across the river of Detroit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful view of Detroit river

Posted Aug 1, 2014
Very nice room, great facilities, pool and hot tub are fun for the family
4 out of 5
Recommended
for Everyone
by A verified traveler from Beecher, IL

First time to Windsor Ontario

Posted Jul 29, 2014
Pros: Full breakfast buffet included.
Location: Plenty of places to eat, drink and shop.
My husband and I really enjoyed our recent stay at your hotel. We especially enjoyed the view we had of the Detroit River from our room. The bed was very comfortable and the room was very spacious.