Exterior

Reviews of Hampton Inn by Hilton Winnipeg Downtown

2.5 out of 5
Hampton Inn by Hilton Winnipeg Downtown
330 York Avenue, Winnipeg, MB

Reviews

7.6

Good

Rating 10 - Excellent. 166 out of 634 reviews" "
Rating 8 - Good. 287 out of 634 reviews" "
Rating 6 - Okay. 96 out of 634 reviews" "
Rating 4 - Poor. 47 out of 634 reviews" "
Rating 2 - Terrible. 38 out of 634 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff - very accommodating to my specific needs during the stay.
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free shuttle to airport was awesome. Got me there at exactly the right time.
Stayed 3 nights in Mar 2020
Response from Thomas, Front Desk Supervisor on Mar 11, 2020
Hello Anonymous, Thanks for staying with us and leaving a review! We're happy to provide a shuttle service to our guests even though we're a smaller hotel a good ways from the airport. So glad it worked for you and you enjoyed it and your stay. Come back any time!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Thomas, Front Desk Supervisor on Mar 7, 2020
Hello Anonymous, Thank you for taking the time to leave us a review. I'm very glad to see that you enjoyed your stay. We hope to see you again!

10/10 Excellent

Jigar Kirtikumar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Wonderful location and awesome buffet breakfast
Stayed 2 nights in Feb 2020
Response from Thomas, Front Desk Supervisor on Mar 4, 2020
Hello Jigar, Thanks for staying with us and taking the time to leave a review! I'm very glad to see that you enjoyed your stay. We're very happy to provide a downtown location and complimentary breakfast to our guests and it sounds like you availed yourself to them. Hopefully we'll see you back again soon!

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Very gud Thanks for everything Service was great Food was great too
Stayed 1 night in Feb 2020
Response from Thomas, Front Desk Supervisor on Mar 4, 2020
Hello Anonymous, I'm very glad to see that you enjoyed your stay! On behalf of all the staff you're very welcome and we'd also like to thank you for staying with us and taking the time to leave a review. We hope to see you again soon!

2/10 Terrible

Verified traveler

Stayed 3 nights in Feb 2020
Response from Thomas, Front Desk Supervisor on Feb 29, 2020
Hello Anonymous, I'm sorry to see that you didn't enjoy your stay. Still, I'd like to thank you for leaving a review and hope that someday you'll give us another chance to impress.

10/10 Excellent

Brad, Dryden,ON

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay close to everything Downtown :)
Stayed 1 night in Feb 2020
Response from Thomas, Front Desk Supervisor on Feb 26, 2020
Hello Brad, I'm so glad you enjoyed your stay. We're not the biggest hotel but we're very happy to provide a downtown location for our guests. Thanks so much for leaving a review and we hope to see you again soon!

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Was old, room wasn’t very nice, but people were nice
Stayed 1 night in Feb 2020
Response from Thomas, Front Desk Supervisor on Feb 26, 2020
Hello Anonymous, I'm sorry to see you didn't enjoy your stay. Our building has been here since the 60's and we're not the biggest property, but we still try to provide everyone with a comfortable stay. Looks like we missed that mark for you and I apologize. Thank you for taking the time to leave a review and I hope you'll give us another chance in the future.

4/10 Poor

Cynthia

Disliked: Property conditions & facilities
Old building
Stayed 2 nights in Feb 2020
Response from Thomas, Front Desk Supervisor on Feb 26, 2020
Hello Cynthia, It's true, our building has been a fixture downtown for a good while. I'm glad to see you still enjoyed your stay and I want to thank you for staying with us and leaving a review. Hopefully we'll see you again!

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
No issues with the hotel but for the price, we expected a little more from the room and the area seemed a little sketchy.
Stayed 1 night in Feb 2020
Response from Thomas, Front Desk Supervisor on Feb 26, 2020
Hello Anonymous, Thank you for leaving a review. We try and keep our prices competitive with the other downtown hotels which means that when there are events in the city everyone's rates will rise. I'm glad to see, though, that you still enjoyed your stay and we hope to see you again soon!

8/10 Good

Shauna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Thomas, Front Desk Supervisor on Feb 26, 2020
Hello Shauna, Thank you so much for staying with us and for leaving a review. On behalf of all the staff we hope you'll come back for another visit soon.

4/10 Poor

John, Regina

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Sketchy area people in and out of the hotel security guards in the VLT rooms just didn't feel good or to safe
Stayed 2 nights in Feb 2020
Response from Thomas, Front Desk Supervisor on Feb 26, 2020
Hello John, I'm sorry to see you didn't enjoy your stay and that you felt unsafe. We are a downtown location and like every city that does mean we are in a high traffic area. But we do have security on hand to ensure the safety of our guests. I hope you at least found some enjoyment on your trip. Thank you very much for taking the time to leave a review.

8/10 Good

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the breakfast. The staff was good. Would be nice to have a pool and hot tub.
Stayed 2 nights in Feb 2020
Response from Thomas, Front Desk Supervisor on Feb 26, 2020
Hello Anonymous, So glad to see you enjoyed your stay and our complimentary breakfast. I do agree, it would be nice to have a pool, but sadly they don't leave that up to us at the front desk. Still, hopefully we'll see you again, and I hope you have a great day!

8/10 Good

Kevin, Portland

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect. Great staff. Would stay again
Stayed 2 nights in Feb 2020
Response from Thomas, Front Desk Supervisor on Feb 12, 2020
Hello Kevin, I'm very glad to see you enjoyed your stay. We strive to provide just such experiences for guests who wish to stay downtown and we hope it won't be long before your next visit. Thank you for taking the time to leave us a review.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Thomas, Front Desk Supervisor on Feb 12, 2020
Hello Anonymous, Thanks for taking the time to leave us a review. I'm glad you enjoyed your stay and hope that we'll see you again!

8/10 Good

Elaine, Thunder bay ONT

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property was up to good standards and Quiet and clean
Stayed 3 nights in Feb 2020
Response from Thomas, Front Desk Supervisor on Feb 12, 2020
Thank you, Elaine, for staying with us and taking the time to leave a review. I'm very happy to see you enjoyed your stay and on behalf of all the staff at the BW Downtown we hope to see you again soon.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020
Response from Thomas, Front Desk Supervisor on Feb 10, 2020
Hello Anonymous, Thank you for taking the time to leave a review. It looks like we fell a bit short and I'm sorry your stay wasn't up to standards. We'll look to areas we can improve and hopefully you'll give us another chance in the future.

10/10 Excellent

Juda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Thomas, Front Desk Supervisor on Feb 4, 2020
Thank you Juda for taking the time to leave us a review. On behalf of all of us here at the BW downtown we're very glad you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay there was excellent and I’d recommend other ppl to stay there, staff is so friendly and accommodating. The rooms are to die for. The one thing I didn’t like even though she was my partner’s daughter was that the cleaning staff let her in the room when we weren’t there other than that, I love staying there
Stayed 2 nights in Jan 2020
Response from Thomas, Front Desk Supervisor on Jan 29, 2020
Hello Anonymous, I've so glad that you enjoyed your stay and thank you for taking the time to leave us a review. I will speak to housekeeping as they are not supposed to do that, so thank you for that note. We hope to see you again soon!

8/10 Good

Laurence

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Thomas, Front Desk Supervisor on Jan 25, 2020
Hello Lawrence, Thank you very much for staying with us and I'm very glad you enjoyed your stay. Next time you're looking for a place downtown I hope you'll think of us. Have a great day!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020
Response from Thomas, Front Desk Supervisor on Jan 23, 2020
Thank you Anonymous. We're so glad you enjoyed your stay. Next time you're in Winnipeg we hope to see you again!

10/10 Excellent

Al, Sioux Lookout

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It has a good location in downtown Winnipeg to walk to the arena.
Stayed 1 night in Jan 2020
Response from Thomas, Front Desk Supervisor on Jan 18, 2020
Thank you Al for taking the time to leave a review. We're so glad you enjoyed your stay. Anytime you need to be in the downtown area for a game or any other event please feel free to come again!

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The odour from toilet was in a room. The toilet need to be fixed. Breakfast every day the same, no variety. A lot of scratches on furniture
Stayed 3 nights in Jan 2020
Response from Thomas, Front Desk Supervisor on Jan 24, 2020
Thank you, Anonymous, for bringing these issues to our attention. I assure you I will pass these on to the respective departments to look into and address them. I'm very sorry you didn't fully enjoy your stay.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy the customer service and it’s closeness to the MTS Place. Breakfast in the morning was decent but a little on the cold side.
Stayed 2 nights in Jan 2020
Response from Thomas, Front Desk Supervisor on Jan 8, 2020
Hello Anonymous, Thank you so much for taking the time to leave a review. We're all very glad that you enjoyed your stay. Sorry breakfast was a little disappointing. We'll make fresh stuff and keep it hot for your next visit. Have a great day!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Thomas, Front Desk Supervisor on Jan 7, 2020
Hello Anonymous, I'm very glad you enjoyed your stay! On behalf of all of us at the BW Downtown thank you for staying with us and we hope to see you again soon. Have a great day!

6/10 Okay

Verified traveler

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Thomas, Front Desk Supervisor on Jan 3, 2020
Hello Anonymous, Thank you for taking the time to leave a review. It looks like your stay could have been better so let me apologize for that. We hope you'll give us a chance in the future to improve upon the last one. Have a great day!

6/10 Okay

Tom, The Pas

Traveled with family
Pay extra for parking never pay parking at other hotel in the city. This was reason I chose your hotel your walking distance to the MTS place. You lost a customer will probably stay elsewhere n park at the arena
Stayed 1 night in Dec 2019
Response from Thomas, Front Desk Supervisor on Dec 24, 2019
Hello Tom, I'm sorry you didn't enjoy your stay very much. Most, if not all, of the downtown hotels do charge for parking in one form or another but there are other areas of the city which do not. I hope you do find a location that you thoroughly enjoy but if you ever need to be downtown again we hope you'll consider us. Have a great day,

10/10 Excellent

Loretta, McCreary, MB

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for where I needed to go. I would definitely stay here again. Great room...great staff...friendly atmosphere.
Stayed 1 night in Dec 2019
Response from Thomas, Front Desk Supervisor on Dec 12, 2019
Hello Loretta, I'm so glad to see you enjoyed your stay. We try and provide the best experience for our guests and it looks like we nailed it. Thank you for staying with us and leaving a review. We hope to see you again soon. Have a great day!

8/10 Good

Dyane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Thomas, Front Desk Supervisor. on Dec 12, 2019
Hello Dyane, Thank you for taking the time to leave us a review. I'm very happy you enjoyed your stay and we hope to see you again soon.

2/10 Terrible

James

Liked: Property conditions & facilities
Disliked: Staff & service
a lot of dangerous activity going on in this hotel where really suspicious people go in and out constantly throughout the night . Night time staff really never around Was waiting at front desk for 20 minutes , the security at the property don’t even look like security they look like some thugs who work all night kicking drunk natives out by splashing water on them. If you see this review and would like a nice stay at a hotel , stay far away from this one because it comes with surprises you never know what you will get. If 0 stars were possible that’s what I would give this place
Stayed 2 nights in Nov 2019
Response from General Manager on Dec 3, 2019
Thank you for your feedback, we are sorry we were not able to provide you with a better quality of service. It is our goal at to make you feel at home and provide excellent service. We do have security around the clock due to being a downtown property and do our best to ensure our guest feel safe and secure. Your satisfaction is very important to us and we take your comments as opportunity to learn how to improve. We hope you will come back and stay with us again

8/10 Good

Jasmine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Thomas, Front Desk Supervisor on Dec 2, 2019
Thank you jasmine for taking the time to leave us a review. We're very glad you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the place is great to stay at closest to allstate arena
Stayed 2 nights in Nov 2019
Response from Thomas, Front Desk Supervisor. on Dec 2, 2019
Hello Anonymous. As much as I would like to take credit for your great stay our hotel isn't the one near the Allstate Arena. If you stayed in Winnipeg then we're very glad to have had you but if you didn't I hope you can let the other hotel know what a great job they did. Have a great day.

6/10 Okay

Nathan, Kingston

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were very nice and helpful, but there was no hot water in my room for the first two days of my stay and even after they said it had been fixed it took almost ten minutes for the water to warm up so I had to let it run or take an ice cold shower. The property is in downtown Winnipeg and is a good option if you are attending something at the convention centre on a budget.
Stayed 3 nights in Nov 2019
Response from Thomas, Front Desk Supervisor. on Dec 2, 2019
Hello Nathan. Let me first apologize about the hot water. I know maintenance was working on the issue and I am sorry it was not satisfactorily resolved. I hope despite the cold showers the rest of your stay was enjoyable and that you'll give us another chance in the future. Have a great day,

8/10 Good

Carell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Considerate
We arrived very, very late and without hesitation the night manager extended a late checkout to us. We were so grateful.
Stayed 1 night in Nov 2019
Response from Thomas, Front Desk Supervisor on Nov 16, 2019
Hi Carell, We know how hard it is to arrive late and we're very happy we were able to offer you the late checkout you needed. Thank you for staying with us and we hope very much to see you again! Have a great day,

6/10 Okay

derek

Liked: Room comfort
too many vagrants n transients hanging around didnf feel safe at all
Stayed 1 night in Nov 2019
Response from Thomas, Front Desk Supervisor on Nov 16, 2019
Hi Derek, Our downtown location does mean that we get a lot of foot traffic around our building. I'm sorry that you felt unsafe but I can assure you we have security onsite and you are definitely safe in our hotel. We hope that you'll give us another chance in the future. Have a great day,

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Staff & service
They did not replenish coffee cups nor towels. The fire alarm went off, but this was never acknowledged.
Stayed 3 nights in Nov 2019

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Thomas, Front Desk Supervisor on Nov 13, 2019
Hello Larry, Thank you very much for taking the time to leave a review and we're very glad you enjoyed your stay. We hope to see you again. Have a great day,

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Stayed 4 nights in Nov 2019
Response from Thomas, Front Desk Supervisor on Nov 13, 2019
Hello Anonymous, We're sorry your stay wasn't perfect but thank you for taking the time to let us know. Hopefully we'll see you again so we can try and improve on the last one. have a great day,

2/10 Terrible

Verified traveler

Disliked: Amenities
Stayed 2 nights in Nov 2019
Response from Thomas, Front Desk Supervisor on Nov 13, 2019
Hello Anonymous, We're very sorry you didn't enjoy your stay. We hope we'll get another chance to improve on your stay. Have a great day,

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Close to convention centre - small older hotel but well cared for. Bfast was great
Stayed 2 nights in Nov 2019
Response from Thomas, Front Desk Supervisor on Nov 13, 2019
Hello Anonymous, We're very glad you enjoyed your stay. We might not be the biggest or the newest but we like to think we've got it where it counts. Hope to see you again!

6/10 Okay

Verified traveler

Stayed 2 nights in Nov 2019
Response from Thomas, Front Desk Supervisor on Nov 13, 2019
Hello Anonymous. Thank you for taking the time to leave a review. Looks like things could have been better so I hope you'll give us another shot in the future to improve on your stay. Have a great day,

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Thomas, Front Desk Supervisor on Nov 7, 2019
Hi Diana. We're very glad you enjoyed your stay and we hope to see you again soon. Have a great day!

2/10 Terrible

Verified traveler

Stayed 1 night in Oct 2019
Response from Thomas, Front Desk Supervisor on Oct 29, 2019
Hello Anonymous Sorry to see that you didn't enjoy your stay. If you ever choose to give us another try we'll do our best to overcome any shortcomings we had. Have a great day!

6/10 Okay

Sam, Calgary

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The plumbing in the bathroom was noisy - gurgling all night long.
Stayed 1 night in Oct 2019
Response from Thomas, Front Desk Supervisor on Oct 29, 2019
Hello Sam, I'm very sorry to hear you were disturbed by the plumbing. I have maintenance looking into the issue as that's not normal for our rooms. We hope you'll give us another chance in the future. Have a great day!

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
The room had ac unit which was small and took long time to heat the room up. I put to max as I was freezing and I felt sleep, in the middle of the night I woke up and It was to hot I turned it off but the heat was so annoying, then I realized there is no window to open for fresh air. Building is old but clean, staff are ok. They have to do something for their temperature control.
Stayed 1 night in Oct 2019
Response from Thomas, Front Desk Supervisor on Oct 23, 2019
Hello Anonymous. I'm very sorry to hear you had an issue with the unit in your bedroom. The transitional seasons are always difficult to moderate temperature and we do apologize that it interrupted your night. We'll definitely take your review into account and work on improving so that on your next visit you can sleep comfortably. Have a great day!

8/10 Good

Megan

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2019
Response from Thomas, Front Desk Supervisor on Oct 21, 2019
Hello Megan. Thanks for staying with us. We're very glad you enjoyed your stay! We hope to see you again soon, and have a great day.

10/10 Excellent

Douglas

Stayed 5 nights in Oct 2019

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service
i will never stay again why do i have to put more its crap and dirty
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Stayed 3 nights in Oct 2019
Response from Thomas, Front Desk Supervisor on Oct 15, 2019
Hello Anonymous, We're very glad you enjoyed your stay. We hope to see you again soon.

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
B&A in Winnipeg
Our stay was good. Staff were excellent, the bed was very comfortable and the hotel was extremely quiet. The decor was a little dated but clean.
Stayed 2 nights in Oct 2019
Response from Thomas, Front Desk Supervisor on Oct 15, 2019
Hello Barry, We're so glad you enjoyed your stay. We might be an older hotel but we pride ourselves on our service and staff. On behalf of the staff we hope to see you again soon. have a great day.