Exterior

Reviews of Best Western Plus Winnipeg Airport Hotel

3 out of 5
Best Western Plus Winnipeg Airport Hotel
1715 Wellington Ave, Winnipeg, MB

Reviews

8.0

Very Good

Rating 10 - Excellent. 397 out of 1013 reviews" "
Rating 8 - Good. 342 out of 1013 reviews" "
Rating 6 - Okay. 131 out of 1013 reviews" "
Rating 4 - Poor. 82 out of 1013 reviews" "
Rating 2 - Terrible. 61 out of 1013 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Barry

Traveled with partner
I did not like the fact that through your service I was supposed to pay upon arrival and they charged my card ealy in the morning stating they wanted to make sure I was able to pay for the room, shower, tv remote and over all condition was far less than expected for price
Stayed 1 night in Mar 2024
Response from Brian on Mar 25, 2024
We apologize that you are not happy with our policies. We hope you will visit us again.

8/10 Good

Jason

Liked: Cleanliness, staff & service
Disliked: Amenities
Dining was closed and nothing is near. The best advice they could give is "there might be a restaurant open down the street". Not gamble worth exploring.
Stayed 1 night in Mar 2024
Response from Guest service on Mar 23, 2024
Thank you for the feedback. We hope you visit us again.

10/10 Excellent

Carolyn

Business traveler
Room was top notch
Stayed 3 nights in Mar 2024
Response from Brian on Mar 22, 2024
Thank you for the feedback. We hope you visit us again.

6/10 Okay

Kelsey

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
Bit disappointing - we came in from travelling all day with our toddler. The staff at the desk did not greet us or make eye contact. When they did speak they were not pleasant or smiling. When I asked for a crib or playpen they looked at me like I was speaking a different language. I had to ask another staff, whose response was “uhhh I don’t know if we have those”. This is a best western - isn’t something like that standard? Turns out they had none available. Not the end of the world, but they were so rude about it all. Really made a bad impression. The room was clean though and somewhat new. The heater was the noisiest thing I’ve ever heard though and it kept me awake. An old standalone heater with the temp control right on it, rather than the thermostat on the wall I kept trying to adjust. We didn’t get a chance to test the amenities since we were just staying the night before driving home, but I don’t know that I’d go there again.
Stayed 1 night in Feb 2024
Response from Brian on Mar 20, 2024
I apologize for the issues you encountered. We will investigate the issues you mentioned.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet clean and friendly staff very helpful
Stayed 1 night in Mar 2024
Response from Brian on Mar 18, 2024
Thank you for the feedback. We hope you visit us again

10/10 Excellent

Saeed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nc
Stayed 1 night in Mar 2024
Response from Brian on Mar 18, 2024
Thank you for the feedback. We hope you visit us again

6/10 Okay

Lana

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brian on Mar 13, 2024
Thank you for the feedback. We hope you stay with us again.

2/10 Terrible

Yancii

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible
Stayed 1 night in Mar 2024
Response from Guest service on Mar 9, 2024
We apologize you did not enjoy your stay. We hope you visit us again soon.

2/10 Terrible

Tyson

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is closed. We wouldn’t have stayed here.
Stayed 1 night in Mar 2024
Response from Guest service on Mar 9, 2024
We apologize you did not enjoy your stay. We hope you visit us again soon.

8/10 Good

Brayden

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quick and easy. Staff was very nice
Stayed 1 night in Mar 2024
Response from Guest Service on Mar 8, 2024
Thank you for the feedback. We hope you visit us again soon.

2/10 Terrible

Maxwell

Business traveler
Liked: Staff & service
They told me they had an airport shuttle and they were only a few minutes away. I called when I deplaned and they told me it was on its way. It never arrived. I kept calling and they told me it had been dispatched but still no sign of it. Finally they told me to take a taxi and they would pay. Not impressed and I was embarrassed to make the taxi go a short distance from the airport rather than get a more lucrative fare. The front desk staff were very friendly and apologetic but there’s no excuse for the poor transport system and the unconscionable wait in the bitter Winnipeg cold.
Stayed 1 night in Mar 2024
Response from Brian on Mar 7, 2024
We are sorry to hear that this happened, and will investigate the issue, as the shuttle should have been available. Thank you for letting us know.

6/10 Okay

Manjeet

Business traveler
Disliked: Property conditions & facilities
The Property seems to be dated with lifts under maintenance and smelling carpets. Rooms are spacious but i would prefer something better next time in town. Won’t be staying in this hotel for sure.
Stayed 2 nights in Mar 2024
Response from Brian on Mar 6, 2024
Thank you for the feedback. We hope you will reconsider and visit us again.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brian on Mar 6, 2024
Thank you for the feedback. We hope you visit us again soon.

8/10 Good

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest service on Mar 21, 2024
Thank you for the feedback. We hope you visit us again

2/10 Terrible

Cathy

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
Dirty curtains,little furniture,noisy neighbours
Stayed 1 night in Feb 2024
Response from Brian on Feb 29, 2024
We apologize you did not enjoy your stay. We are looking into the issues you mentioned, so we can resolve them.

2/10 Terrible

Gustavo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am giving bad reviews because the food from the buffet gave me a bad allergic reaction, seemed like the eggs were old
Stayed 1 night in Feb 2024
Response from Brian on Feb 28, 2024
I am glad you were able to connect with our restaurant's Management. Thank you for bringing this to our attention.

6/10 Okay

shyam

Stayed 1 night in Feb 2024
Response from Brian on Mar 20, 2024
Thank you for the feedback. We hope you visit us again soon.

10/10 Excellent

Rein

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brian on Feb 26, 2024
Thank you for the feedback. We look forward to your next visit.

10/10 Excellent

Hayley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful
Stayed 1 night in Feb 2024
Response from Brian on Feb 26, 2024
Thank you for the feedback. We look forward to your next visit.

2/10 Terrible

Krista

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenience of lovation
Stayed 1 night in Feb 2024
Response from Brian on Feb 26, 2024
Thank you for the feedback. We look forward to your next visit.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brian on Feb 21, 2024
Thank you for the feedback. We hope you visit us again.

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short drive from airport
Stayed 1 night in Feb 2024
Response from Brian on Feb 20, 2024
Thank you for the feedback. We hope you will visit us again soon.

8/10 Good

Bruce

Traveled with family and small children
Good
Stayed 1 night in Feb 2024
Response from Brian on Feb 20, 2024
Thank you for the feedback. We hope you will visit us again soon.

10/10 Excellent

Malcolm

Business traveler
Liked: Staff & service, amenities
Hotel looked a bit tired. Lobby carpet was dirty and worn out. Good location near airport but clearly well used. Generally clean.
Stayed 1 night in Feb 2024
Response from Brian on Feb 20, 2024
Thank you for the feedback. We hope you will visit us again soon.

8/10 Good

Ravneet Kaur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brian on Feb 20, 2024
Thank you for the feedback. We hope you will visit us again soon.

10/10 Excellent

Larry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amenities and staff
Stayed 1 night in Feb 2024
Response from Brian on Feb 20, 2024
Thank you for the feedback. We hope you will visit us again soon.

2/10 Terrible

Marissa

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Absolutely no hot water on the floor we were on. Staff not very friendly.
Stayed 1 night in Feb 2024
Response from Brian on Feb 20, 2024
We apologize for the issue you experienced with hot water. We hope you will give our hotel another try.

8/10 Good

Judy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived just as kitchen was closing. Check-in was expedited to get us to restaurant/lounge. Staff stayed a little longer so we had food in our room. Quiet, comfortable night.
Stayed 1 night in Feb 2024
Response from Brian on Feb 16, 2024
Thank you for the feedback. We hope you visit us again soon.

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check-in experience. Love that they offer extended parking and an airport shuttle.
Stayed 1 night in Feb 2024
Response from Brian on Feb 12, 2024
Thank you for the feedback. We hope you visit us again soon.

2/10 Terrible

Patricia, Hollister

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was a little upset than I did not get breakfast with my stay, staff said it was not included, as a diamond member was not asked about my free water,
Stayed 1 night in Feb 2024
Response from Brian on Feb 12, 2024
Thank you for the feedback. We hope you visit us again soon.

10/10 Excellent

jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brian on Mar 20, 2024
Thank you for the feedback. We look forward to your next visit.

4/10 Poor

Corey

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest service on Mar 21, 2024
We apologize you did not enjoy your stay. We hope you visit us again soon.

8/10 Good

Marc, Guelph

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Nice average hotel.
Stayed 2 nights in Feb 2024
Response from Brian on Feb 12, 2024
Thank you for the feedback. We hope you visit us again soon.

4/10 Poor

Darren

Traveled with partner
Disliked: Amenities, property conditions & facilities
No water in the morning and wasn’t informed this was going to happen
Stayed 1 night in Jan 2024
Response from Brian on Feb 9, 2024
I apologize for the issues you experienced. We will investigate to ensure it does not occur again.

10/10 Excellent

Adrienne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love the comfortably felt really relaxed here.very clean thank you
Stayed 2 nights in Jan 2024
Response from Brian on Feb 7, 2024
Thank you for the feedback. We hope you visit us again soon.

10/10 Excellent

Alex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 3 nights in Dec 2023
Response from Brian on Feb 5, 2024
Thank you for the feedback. We hope you visit us again soon.

10/10 Excellent

Dana

Business traveler
Liked: Staff & service
Olga at the front desk was great. Tap in my room leaks, but not really an issue
Stayed 1 night in Feb 2024
Response from Brian on Feb 2, 2024
Thank you for the feedback. We hope you visit us again soon!

8/10 Good

Robert, Dryden

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Brian on Mar 20, 2024
Thank you for the feedback. We hope you visit us again soon.

2/10 Terrible

lisa

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
When arrived for check in passed 3pm they had me wait in the lobby for more then 10mins as the room wasn’t marked off as clean and the cleaning staff was on break and wouldn’t confirm clean room so front staff had to get another employee. The room had electrical shortages and when watching tv and either you turn a light on or the heat kicks in and out it surges the power and tv goes black and lights flash. Very unsafe and when advised nothing was done. Coffee machine in lobby I pressed the hot chocolate and it came out just as hot water. Hot tub jets were also not working properly and the temperature of the hot tub water was like sitting in a bath tub not nearly as hot as it should be. Very disappointed and will not be going back
Response from Brian on Jan 31, 2024
We apologize and will investigate the issues you have mentioned. Thank you for bringing them to our attention.

4/10 Poor

Melissa

Business traveler
Disliked: Cleanliness, property conditions & facilities
My room was filthy, hair and feces on the clean toilet, upholstered chair was disgusting, 4th floor is all refugees living in the hotel. Would not recommend this place.
Stayed 4 nights in Jan 2024
Response from Brian on Jan 31, 2024
Thank you for the feedback. We hope you visit us again soon.

6/10 Okay

Oliver Purvis

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Nice
Stayed 2 nights in Jan 2024
Response from Brian on Jan 31, 2024
Thank you for the feedback. We hope you visit us again soon.

2/10 Terrible

Keolynn

Stayed 1 night in Jan 2024
Response from Brian on Mar 20, 2024
Thank you for the feedback. We hope you visit us again soon.

6/10 Okay

Ariel

Traveled with partner
The property was okay. Our room was fairly outdated, had damage to our bedroom door lock, and markings on the end table. I wasnt too impressed with our stay. The elevator stunk like urine as well on our way out.
Stayed 2 nights in Jan 2024
Response from Brian on Jan 31, 2024
Thank you for the feedback. We hope you visit us again soon.

6/10 Okay

Allan

Traveled with partner
Room & bed were good Lounge is in desperate need of new chairs and lobby check in not very inviting
Stayed 1 night in Jan 2024
Response from Brian on Jan 31, 2024
Thank you for the feedback. We hope you visit us again soon.

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, staff & service
The parking area needs the snow plowed.
Stayed 1 night in Jan 2024
Response from Brian on Jan 31, 2024
Thank you for the feedback. We hope you visit us again soon.

10/10 Excellent

Randall

Disliked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Brian on Jan 24, 2024
Thank you for the feedback. We hope you visit us again soon.

6/10 Okay

dave

Traveled with family and small children
Disliked: Amenities
Stayed 1 night in Jan 2024
Response from Brian on Jan 23, 2024
Thank you for the feedback. We hope you visit us again.

4/10 Poor

Melinda

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
When checking in it was fairly smooth. However it was very hard to understand the clerk as she spoke very soft and had a thick accent. Kids were running around and very loud (thinking maybe a hockey tournament?). The pool was a nice touch but was small and thus packed with people. Adults were drinking alcohol in the pool area and so we didn’t feel it was safe/appropriate for our young children to swim. The beds were comfortable with nice clean bathroom and the pillows were nice and fluffy. When booking room we were under the impression that there was a continental breakfast but no not included. However, there was a restaurant attached to the hotel (very over priced) but the food was pretty decent.
Stayed 1 night in Jan 2024
Response from Brian on Jan 22, 2024
We apologize for the issues you experienced and will look into them for future guests. Thank you for bringing them to our attention.

8/10 Good

Heather

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here the night before a flight out of Winnipeg. Staff were helpful in getting us an airport shuttle. And it’s nice and close to the airport. Pretty quiet hotel from what we noticed. Would go again for a similar situation.
Stayed 1 night in Jan 2024
Response from Brian on Jan 22, 2024
Thank you for the feedback. We hope you visit us again soon.

8/10 Good

Ernst

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Brian on Jan 22, 2024
Thank you for the feedback. We hope you visit us again.-Brian