Exterior

Reviews of Holiday Inn and Suites Winnipeg Downtown, an IHG Hotel

3 out of 5

Reviews

7.4

Good

Rating 10 - Excellent. 257 out of 1000 reviews" "
Rating 8 - Good. 366 out of 1000 reviews" "
Rating 6 - Okay. 188 out of 1000 reviews" "
Rating 4 - Poor. 109 out of 1000 reviews" "
Rating 2 - Terrible. 80 out of 1000 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Shieraldine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for a good Service
Stayed 2 nights in Apr 2024
Response from Mihi on Apr 15, 2024
Hello ShieraldineThank you for staying at Holiday Inn Downtown. I am happy to see you enjoy your stay.Appreciate you sharing your ratings with us. Hope to see you back soon.Have a great day!Thank you very much.Guest Services Holiday Inn Winnipeg-Downtown.

4/10 Poor

Yvonne

Disliked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024

2/10 Terrible

Wk

Disliked: Staff & service, property conditions & facilities
Didnt get to check in
Stayed 1 night in Apr 2024
Response from Mihi on Apr 15, 2024
Hello Wk,Appreciate you sharing your ratings with us. I am sorry your stay didnt go as you plan. Please let us know more. We like to help to make it better.Have a great day!Thank you very much.Guest Services Holiday Inn Winnipeg-Downtown.

4/10 Poor

Nate

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My vehicle was broken into even though the hotel staff mentioned that there was security on the site. Will not stay again.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 6, 2024
We are very sorry for the experience. We will let the management know about your experience.

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location!
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 5, 2024
Thakyou for your response !

10/10 Excellent

Shanice Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to everything. Very friendly staff
Stayed 3 nights in Mar 2024
Response from Guest Services on Apr 1, 2024
Thankyou for your response !

6/10 Okay

Marty

Business traveler
Liked: Staff & service
Nice staff, but outside noise/sirens annoying
Stayed 4 nights in Jan 2024
Response from Guest Services on Mar 31, 2024
Thankyou for your response

10/10 Excellent

KARYN, ATIKOKAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property are outstanding. From the check-in, to the restaurant, to the cleaning staff - everyone was friendly, kind, thoughtful and considerate. Thank you for your excellent service and customer support!
Stayed 3 nights in Mar 2024
Response from Guest Services on Mar 31, 2024
Thankyou for you response.

10/10 Excellent

Jonathan

Stayed 1 night in Mar 2024
Response from Guest Services on Apr 5, 2024
Thankyou for your response!

6/10 Okay

Frank

Traveled with group
Disliked: Property conditions & facilities
menu too small parking lot verrry icy
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 14, 2024
Thankyou for your review

2/10 Terrible

Crystal

Disliked: Cleanliness, staff & service, property conditions & facilities
Not easy to get to, lots of unsafe people. Fights in the pool area and very dingy
Stayed 1 night in Feb 2024
Response from Guest Services Team on Feb 28, 2024
Dear Guest,We're truly sorry for the difficulties you faced during your stay. Your safety and comfort are our top priorities, and we regret any inconvenience caused by the disturbances and conditions you mentioned. Please know we're taking your feedback seriously and will work to address these issues promptly. We hope for the chance to make it right in the future.Sincerely,Guest Services Team

10/10 Excellent

Jaime-Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mihi on Feb 26, 2024
Hello Jaime-Lynn,Thank you very much for staying at Holiday Inn –downtown. Appreciate that you taking time to provide us feedback. I am extremely happy to see that you stay was up to your liking. I will share your comment with our team, I am sure they would love see that you gave 5/5 for our team.Have a great day!Thank you very much.Guest Services Holiday Inn Winnipeg-Downtown.

10/10 Excellent

Abigail

Stayed 1 night in Feb 2024
Response from Guest Services on Mar 24, 2024
Thankyou for the review !

4/10 Poor

Lisa

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 19, 2024
Thankyou for your review.

10/10 Excellent

Alanna

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 19, 2024
Thankyou for your review !

10/10 Excellent

Gurpreet

Business traveler
Liked: Amenities, property conditions & facilities
Best services all over the world. holiday Inn my first priority ever
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 19, 2024
Thankyou for your review !

2/10 Terrible

Samad

Traveled with group, Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
The property was very dirty, it seemed that they were accommodating homeless people, that were staying there. There were people that were smoking in stairways, it was very dangerous place, somebody pulled the alarm on our second night and we spent an hour in very cold night. My room smelled very musty, and the property was not well maintained. The front staff were very nice eventhough they had to put up with lots of homeless people.
Stayed 2 nights in Feb 2024
Response from Guest Services on Feb 14, 2024
We apologize for the inconveniences you experienced during your stay. We take your feedback seriously and are addressing the cleanliness and maintenance issues immediately. Our team is committed to providing a safe and comfortable environment for all guests. Thank you for acknowledging the efforts of our front staff; we are working diligently to improve the overall guest experience.

4/10 Poor

Jessica

Liked: Staff & service
Disliked: Cleanliness
Room smelled musty, headboard had some weird substance on it, carpet was stained and gross. Toilet made weird noises. Was not very clean
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 14, 2024
Thank you for bringing your concerns to our attention. We sincerely apologize for the inconveniences you experienced during your stay. Please be assured that we take your feedback seriously, and we are actively addressing the issues you mentioned to ensure a more pleasant experience for our guests in the future. We appreciate your honesty and hope to have the opportunity to make it right on your next visit.

10/10 Excellent

Steven, manitou

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the hockey game
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 14, 2024
Thankyou for your review !

8/10 Good

Edmund

Traveled with group
Liked: Cleanliness, staff & service, amenities
My stay was good except for the one functioning elevator that made going to different floors slow.
Stayed 3 nights in Jan 2024
Response from Guest Services on Feb 2, 2024
Thankyou for your review !

10/10 Excellent

Kerey

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Guest Services on Jan 21, 2024
Thankyou for your review !

6/10 Okay

Rob

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
heater fell apart
Stayed 2 nights in Jan 2024
Response from Guest services on Jan 20, 2024
Thankyou for the review!!

6/10 Okay

Cornelia

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest services on Jan 19, 2024
Thankyou for your review

6/10 Okay

Jared

Stayed 3 nights in Jan 2024
Response from Guest Services on Feb 14, 2024
Thankyou for your review !

4/10 Poor

Tina

Stayed 2 nights in Jan 2024
Response from Guest Services on Jan 18, 2024
Thankyou for your feedback !

4/10 Poor

Brayden

Traveled with group
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest services on Jan 8, 2024
Thankyou for your feedback.

10/10 Excellent

Albert

Stayed 2 nights in Dec 2023
Response from Guest Services on Jan 7, 2024
Thankyou for your review !

8/10 Good

Kayla

Business traveler
Liked: Amenities
Nice
Stayed 3 nights in Nov 2023
Response from Guest Services on Dec 20, 2023
Thankyou for the review!

10/10 Excellent

Barry

Stayed 1 night in Dec 2023
Response from Guest services on Jan 8, 2024
Thankyou for your feedback!

10/10 Excellent

melkie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was very good . i will recommande to friends
It was amazing
Stayed 3 nights in Dec 2023
Response from Guest Services on Dec 18, 2023
Thankyou for you response!

10/10 Excellent

Ian

Stayed 1 night in Dec 2023
Response from Guest services on Dec 15, 2023
Thankyou for you review!

8/10 Good

Andrea

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Doors for parade was locked and the metal staircase was slippery felt unsafe to walk down it after fresh snowfall while carrying luggage.
Response from Guest Services on Feb 14, 2024
Thankyou for your review !

6/10 Okay

Nicole

Stayed 1 night in Dec 2023
Response from Guest Services on Dec 12, 2023
Thankyou for your review!

10/10 Excellent

Amanda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food in the restaurant was very good! Rooms quiet. Staff at check in very friendly!
Stayed 2 nights in Dec 2023
Response from Guest Services on Dec 10, 2023
Thankyou for your review !

10/10 Excellent

Abdul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 10, 2023
Thankyou for your review

10/10 Excellent

Doreen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel
Stayed 2 nights in Dec 2023
Response from Guest services on Dec 8, 2023
Thankyou for your comment! We will be sharing it with our team.

6/10 Okay

ASHLEY

Traveled with family
Disliked: Property conditions & facilities
Not enough parking. Should not have to pay 20$ a night to not even get a spot!
Stayed 2 nights in Dec 2023
Response from Guest Services on Dec 6, 2023
Thankyou for your review

10/10 Excellent

Yeridania

Traveled with partner
Liked: Cleanliness, staff & service, amenities
the staff was amazing ! i didn’t get his name but he checked us in and was super quick and knowledgeable also provided my partner with a Goodie bag because he was a member!
Stayed 1 night in Nov 2023
Response from Guest Services on Dec 6, 2023
Thankyou for your review!

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Guest Services on Dec 6, 2023
Thankyou for your review!

4/10 Poor

Cameron

Disliked: Cleanliness, amenities, property conditions & facilities
Rooms were worn down. The property is not well maintained. Sketchy area.
Stayed 2 nights in Nov 2023
Response from Guest services on Dec 4, 2023
Thank you for sharing your feedback on your recent stay at Holiday Inn Winnipeg Downtown. We’re glad to hear it was okay, but we’d like to understand better how we can improve based on your 2 out of 5 rating. Your insights are crucial, and we’re committed to enhancing your experience during future visits. Please provide more details so we can address any specific concerns. We appreciate your time and hope to welcome you back for an improved stay.

10/10 Excellent

Alex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10. got us in a bit early for our appointment in town
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 22, 2023
Thank you for taking the time to share your experience! We’re thrilled to hear that you had a fantastic stay and appreciate your generous 5-star review. It’s our goal to provide exceptional service, and we’re delighted to know we met your expectations. We look forward to welcoming you back for another memorable visit.

2/10 Terrible

jacques

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 22, 2023
Thank you for sharing your feedback with us. We are genuinely sorry to hear that your experience fell short of expectations, as delivering exceptional service is our top priority. We would appreciate the opportunity to understand more about your concerns and address them directly. Your insights are invaluable in helping us improve, and we assure you that your feedback will be thoroughly reviewed with our team. We hope to have the chance to welcome you back in the future and provide a much-improved experience.

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Guest Services on Nov 17, 2023
Thankyou for your rating. We hope to welcome you again soon !

8/10 Good

Elenita

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 4 nights in Nov 2023
Response from Guest Services on Nov 15, 2023
Thank you for choosing Holiday Inn Winnipeg Downtown for your recent stay, and for taking the time to provide us with your feedback. We appreciate your positive rating of 4 out of 5.We're delighted to hear that your experience with us was overall enjoyable. However, we also want to ensure that we continuously improve and provide the best possible experience for our guests. If there were specific aspects of your stay that you think we could enhance or if there's anything you would like to share, please feel free to provide more details. Your insights are valuable, and we are committed to making every guest's stay exceptional.We hope to have the pleasure of welcoming you back to Holiday Inn Winnipeg Downtown in the future. If there's anything we can assist you with or if you have further comments, please don't hesitate to reach out.Thank you once again for choosing us, and we look forward to hosting you again soon.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was perfectly fine, prefer it was all a shelter or all for business travelers and not mixed.
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 15, 2023
Thank you for taking the time to share your feedback on your recent stay at Holiday Inn Winnipeg Downtown. We're delighted to hear that you found the hotel to be perfectly fine.We appreciate your suggestion regarding the preference for a more specialized guest demographic. Our goal is to cater to the diverse needs of all our guests, whether they are leisure or business travelers. However, we understand that personal preferences may vary.Your comments are valuable to us as we continually strive to enhance our guests' experiences. If there's anything specific you believe would contribute to a more tailored stay for either shelter or business purposes, please feel free to share your thoughts. We are always looking for ways to improve and better meet the expectations of our guests.Thank you once again for choosing Holiday Inn Winnipeg Downtown, and we hope to have the opportunity to welcome you back in the future.

8/10 Good

Angie

Traveled with family
Liked: Cleanliness, staff & service
Hotel staff were very helpful and professional. They went above and beyond.
Stayed 2 nights in Nov 2023
Response from Guest Services on Nov 15, 2023
Thank you for taking the time to share your feedback with us. We truly appreciate your positive comments about our hotel staff and their professionalism. It's delightful to hear that they went above and beyond to make your stay enjoyable.We always strive to provide exceptional service to our guests, and your kind words serve as encouragement for our team. If there's anything specific that stood out during your stay or any areas where we can further improve, please feel free to let us know.We hope to welcome you back to the Holiday Inn Winnipeg Downtown in the future, and thank you once again for choosing to stay with us.

4/10 Poor

Miaona

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
It was ok
Stayed 2 nights in Nov 2023
Response from Guest Services on Nov 15, 2023
Thank you for taking the time to share your feedback regarding your recent stay at the Holiday Inn Winnipeg Downtown. We genuinely appreciate your input as it helps us identify areas where we can improve.We're pleased to hear that your overall experience was okay, and we would like to learn more about your specific concerns to address them appropriately. Your satisfaction is of utmost importance to us, and we want to ensure that your next visit exceeds your expectations.If you could provide more details about any aspects of your stay that may have contributed to the 2 out of 5 rating, we would be grateful. Your insights will assist us in making the necessary adjustments to enhance the quality of our services.Once again, we appreciate your feedback and hope to have the opportunity to welcome you back for an improved experience in the future. If you have any further comments or suggestions, please feel free to reach out.

4/10 Poor

Olivia

Traveled with group
Disliked: Cleanliness, amenities
Was woken up at 1am by a loud drunk woman arguing with someone in the hallway. Very loud & noisy in general. Stains on the carpet in the room & on all of the towels that were in the bathroom. Trash in the hallways & in the stairwell. Wouldn’t recommend.
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 11, 2023
Thank you for bringing your experience to our attention, and we sincerely apologize for the inconveniences you encountered during your stay. We are truly sorry to hear about the disturbance you faced in the early hours and the cleanliness issues you identified in your room. This is not the standard we strive to uphold.We take your feedback seriously and will be conducting a thorough investigation into the noise disturbances and ensuring our cleaning protocols are reviewed and improved. Rest assured, we are committed to providing a comfortable and pleasant environment for all our guests.We understand your hesitation in recommending us, and we genuinely appreciate your candor. We hope you will consider giving us another chance to provide you with the exceptional experience we aim to deliver.

6/10 Okay

ryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 11, 2023
Thank you for taking the time to share your feedback with us. We appreciate your honesty and value your input. We're sorry to hear that your experience fell short of expectations, and we apologize for any inconvenience caused. Your insights are crucial in helping us identify areas for improvement.We would love to understand more about your specific concerns and how we can make things better. If you have any additional details or suggestions, please feel free to share them with us. Our team is committed to delivering a great experience for all our guests, and your feedback will certainly help us in achieving that goal.Thank you for choosing us, and we hope to have the opportunity to exceed your expectations on your next visit.

6/10 Okay

Jessika

Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from Guest Services on Nov 11, 2023
Thank you for taking the time to share your feedback with us. We appreciate your honesty and are sorry to hear that your experience fell short of expectations, leading to a 3 out of 5 rating. Your insights are valuable to us, and we would love to learn more about specific aspects that may have contributed to your rating. Please feel free to share additional details or suggestions so that we can address any concerns and enhance our services to better meet your expectations in the future. We are committed to providing the best possible experience for our guests and hope to have the opportunity to exceed your expectations on your next visit.