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Response from Victoria Inn Hotel & Convention Centre on Apr 24, 2024
Hello Diana,Thank you very much for taking the time to send us your feedback and for thinking of us for your most recent stay - we do hope that we see you again sometime soon.
Thank you for your glowing review! We're thrilled to hear that you had a perfect stay with us. It was our pleasure to ensure your experience was enjoyable. We look forward to welcoming you back for another exceptional stay soon!
Front end staff were efficient, friendly and accommodating. Check in was easy.The property was very clean. Less than 5 minutes to good shopping and dining locations.
Kim
Stayed 1 night in Apr 2024
Response from Rushi on Apr 20, 2024
Thank you for taking the time to share your experience with us! We're delighted to hear that our front-end staff left a positive impression and that you found our property clean and conveniently located. We look forward to welcoming you back for another enjoyable stay soon!
Thank you for your review and for choosing to stay with us. We're pleased to hear that you had a positive experience overall. If there are any areas where we can improve and earn that extra star next time, please don't hesitate to let us know. We value your feedback and hope to welcome you back again soon!
6/10 Okay
Ronald
Business traveler
Apr 19, 2024
Liked: Amenities
Very busy hotel
Ronald
Stayed 1 night in Mar 2024
Response from Rushi on Apr 20, 2024
Thank you for sharing your feedback with us. We appreciate your comments and are glad to hear you had an overall satisfactory experience. If there are any specific areas where we can improve, please let us know. We value your input and hope to welcome you back for an even better stay in the future!
I like that the room did not have carpets. Beds were a bit noisy when you sat down. Came to the rescue when our son almost fell out of bed though. The toilet had trouble flushing.
Kristy
Stayed 1 night in Apr 2024
Response from Rushi on Apr 19, 2024
Thank you for sharing your feedback! We're glad to hear you appreciated the absence of carpets in the room. We apologize for any inconvenience caused by the noisy beds and the toilet flushing issue. Your comments help us improve, and we hope to welcome you back for a smoother experience next time!
Thank you for the perfect rating! We're delighted that you had such a wonderful experience at our hotel. We hope to have the pleasure of hosting you again in the future.
Thank you to the staff specially to Ney of concierge 😊
mylene
Stayed 2 nights in Apr 2024
Response from Rushi on Apr 17, 2024
We're thrilled to hear you had a wonderful stay! We'll pass on your kind words to Ney and the rest of our team. We look forward to welcoming you back soon!
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you thoroughly enjoyed your stay with us and that we met and exceeded your expectations.Our top priority is providing exceptional service and ensuring our guests have a memorable experience, and it's always rewarding to receive such positive feedback.We truly appreciate your kind words and your 5-out-of-5 ratings. They mean a lot to us and motivate our team to continue delivering outstanding service.We hope to have the pleasure of welcoming you back shortly. If there is anything else we can do to enhance your next stay, please don't hesitate to let us know.Warm regards,
Thank you for the fantastic rating! We're thrilled you enjoyed your stay with us, and we hope to welcome you back soon for another wonderful experience!
10/10 Excellent
Catherine
Apr 16, 2024
Liked: Cleanliness, staff & service
Catherine
Stayed 1 night in Apr 2024
Response from Rushi on Apr 17, 2024
We're thrilled to hear you had a fantastic stay with us! Thank you for choosing our hotel, and we hope to welcome you back soon!
Pool is always great. My girl always looks forward to swimming.
April
Stayed 1 night in Apr 2024
Response from Rushi on Apr 16, 2024
We're delighted to hear that you and your daughter enjoy our pool! We strive to provide a relaxing and enjoyable experience for all our guests. Thank you for sharing your positive feedback, and we look forward to welcoming you back for another swim soon!
Everything was perfect minus when we arrived we were followed by an individual yelling and swearing. We were very worried about our safety and our child’s.
I know this is a larger city issue and a hotel cannot control this.
Stephanie
Stayed 1 night in Apr 2024
Response from Rushi on Apr 15, 2024
Thank you for your wonderful review and for choosing to stay with us! We're thrilled to hear that you found everything perfect during your visit. We apologize for any discomfort caused by the incident upon your arrival. While we strive to provide a safe and welcoming environment for all our guests, we understand that certain external factors are beyond our control. Your safety and peace of mind are of utmost importance to us, and we appreciate your understanding. We hope to welcome you back again soon for another flawless stay!
8/10 Good
Malissa
Apr 14, 2024
Liked: Cleanliness, staff & service
Malissa
Stayed 2 nights in Apr 2024
Response from Rushi on Apr 15, 2024
Thank you for choosing to stay with us and for taking the time to leave a review! We're delighted to hear that you enjoyed your stay. If there's anything specific you feel we could improve upon to earn that extra star next time, please don't hesitate to let us know. We look forward to welcoming you back soon!
place was very clean, staff was nice i did have a small problem getting in the hotel because i didn’t realize i needed a credit card to put for the deposit, but that’s on me. loved the hotel room and was nice and quiet so i was able to get sleep, nice place! will be coming back
Ness
Stayed 1 night in Apr 2024
Response from Rushi on Apr 14, 2024
Thank you for your wonderful review! We're glad you enjoyed our clean facilities and found our staff friendly. We appreciate your understanding regarding the deposit process and are delighted you had a peaceful stay. We look forward to welcoming you back in the future!
10/10 Excellent
haitao
Apr 13, 2024
haitao
Stayed 2 nights in Apr 2024
Response from Rushi on Apr 14, 2024
Thank you for your fantastic review! We're thrilled to hear you had a flawless experience with us. We look forward to hosting you again soon!
10/10 Excellent
Susianty
Traveled with partner
Apr 12, 2024
Liked: Cleanliness, amenities
Very well and nice room, staff was very friendly and accommodating our need
Susianty
Stayed 1 night in Apr 2024
Response from Rushi on Apr 14, 2024
Thank you for your kind words! We're thrilled you enjoyed your stay and that our staff could accommodate your needs. We hope to welcome you back soon!
Like the restaurant on site and cozy room. Miss a bathtub tho. And pretty noisy hallways outside room.
Murrium
Stayed 1 night in Apr 2024
Response from Rushi on Apr 14, 2024
Thank you for your review! We're glad you enjoyed our on-site restaurant and cozy rooms. Your feedback regarding the bathtub and hallway noise is noted, and we'll strive to improve in those areas for a better experience next time.
I think there should be better and bigger options for shampoo and conditioner and body wash… just like other hotels have. Other than that, I love the hotel.
Hillary
Stayed 2 nights in Apr 2024
Response from Rushi on Apr 10, 2024
Thank you for your feedback and kind words about our hotel. We appreciate your suggestion regarding the amenities and will certainly consider it for future improvements. Your satisfaction is our priority, and we're committed to enhancing your experience with us.
10/10 Excellent
Nate
Traveled with family
Apr 9, 2024
Liked: Amenities
Always liked booking here. If not for the safety for the pool.
Nate
Stayed 1 night in Apr 2024
Response from Rushi on Apr 10, 2024
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you had a fantastic stay. Your feedback means a lot to us, and we hope to welcome you back soon for another wonderful stay.
10/10 Excellent
Mathew
Traveled with family and small children, Traveled with partner, Traveled with family
Thank you very much for your stellar 5 out of 5 review! We're thrilled to hear that you had such a fantastic experience with us. Providing exceptional service and creating unforgettable memories for our guests is what we strive for. We hope to welcome you back again soon for another outstanding stay.
Close to the airport and Health Sciences Centre. The staff were very helpful and the shuttle to the airport is a great service.
Zaheen
Stayed 3 nights in Apr 2024
Response from Rushi on Apr 8, 2024
Thank you for your outstanding 5 out of 5 review! We're delighted to hear that our convenient location near the airport and Health Sciences Centre met your needs perfectly. Our team takes great pride in providing helpful service, and we're thrilled you found our shuttle service to be a valuable amenity. We look forward to welcoming you back for another seamless stay in the future!
Thank you for your outstanding review! We're thrilled to hear that you enjoyed your stay and that we met your expectations. We look forward to welcoming you back again soon!
Great pool for kids Hotel staff are nice. Free parking.
Maurice
Stayed 1 night in Apr 2024
Response from Rushi on Apr 7, 2024
Thank you for the fantastic review! We're delighted to hear you had a wonderful experience during your stay with us. We look forward to welcoming you back soon!
2/10 Terrible
Scott
Apr 6, 2024
Disliked: Cleanliness
Scott
Stayed 4 nights in Apr 2024
Response from Rushi on Apr 7, 2024
We sincerely apologize for falling short of your expectations during your recent stay. We would appreciate the opportunity to make it right, and we hope to welcome you back in the future for a better experience.
I love staying here! Friendly, convenient and great value are a few words I would use to describe this hotel.
Shawn
Stayed 1 night in Apr 2024
Response from Victoria Inn Hotel & Convention Centre on Apr 6, 2024
Hello Shawn,Thank you very much for taking the time to send us your feedback and for thinking of us for your recent stay.We hope that we see you again soon.
Thank you for your feedback! We're thrilled to hear you had a great experience during your stay at our hotel. We'll continue striving to make your next visit even better.
Response from Victoria Inn Hotel & Convention Centre on Apr 6, 2024
Hello Tanya,Thank you very much for taking the time to send us your feedback and for thinking of us for your recent stay. We do hope that we see you again sometime soon.
10/10 Excellent
margaret
Traveled with partner
Apr 5, 2024
Close to airport.
margaret
Stayed 3 nights in Mar 2024
Response from Rushi on Apr 5, 2024
Thank you so much for your glowing 5-star review! We're thrilled to hear that you had such a fantastic experience with us. Your kind words mean a lot to our t
Very conveniently located. Wish there was a continental breakfast.
Our room was standard but could have done with a little updating in bathroom.
Deborah
Stayed 2 nights in Apr 2024
Response from Victoria Inn Hotel & Convention Centre on Apr 6, 2024
Hello Deborah,Thank you very much for taking the time to send us your feedback and for thinking of us for your recent stay. We hope that we see you again sometime soon.
Response from Victoria Inn Hotel & Convention Centre on Apr 5, 2024
Hello Zlatko,Thank you very much for taking the time to send us your feedback and for thinking of us for your recent stay.We hope that we see you again sometime soon.
Response from Victoria Inn Hotel & Convention Centre on Apr 5, 2024
Hello Ura,Thank you very much for taking the time to send us your feedback and for thinking of us for your recent stay.We hope that we see you again sometime soon.
All the staff were very helpful. The night was quiet so we could rest.
Rebekka
Stayed 1 night in Apr 2024
Response from Rushi on Apr 4, 2024
Thank you for your positive feedback! We're thrilled to hear that our staff was helpful and that you enjoyed a peaceful night's rest. We hope to welcome you back for another relaxing stay in the future!
8/10 Good
Devin
Apr 3, 2024
Liked: Staff & service
Great family friendly hotel.
Devin
Stayed 2 nights in Mar 2024
Response from Rushi on Apr 3, 2024
Thank you for sharing your feedback! We're delighted to hear that you enjoyed your stay with us and found our hotel to be family-friendly. At Vic inn, we strive to create a welcoming environment for guests of all ages, ensuring a comfortable and enjoyable experience for families. We appreciate your kind words and hope to have the pleasure of hosting you and your family again in the future. If there's anything more we can do to enhance your next stay, please don't hesitate to let us know. Safe travels!
Staff was inviting and very friendly. Very accommodating to some of our additional needs (extra blankets, late check out). Room service was fast and the food was really good!
Sheila
Stayed 1 night in Apr 2024
Response from Victoria Inn Hotel & Convention Centre on Apr 3, 2024
Hello Sheila,Thank you very much for taking the time to send us your feedback and for thinking of us for your recent stay. We hope that we see you again sometime soon.
8/10 Good
Judith
Traveled with family
Apr 2, 2024
It was supposed to be a premier room but it was just a regular two bed room next to the pool on the second floor. The smell of chlorine was strong when walking in the room, not the greatest for an asthmatic.
Staff were friendly on check in, in the restaurant, etc.
Judith
Stayed 1 night in Apr 2024
Response from Rushi on Apr 2, 2024
Dear valued guest,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay regarding the room assignment and the strong smell of chlorine. Your comfort and satisfaction are of utmost importance to us, and we regret that we fell short of your expectations in this regard.We're glad to hear that you found our staff friendly and accommodating during your interactions. Please rest assured that we will address the concerns you raised to ensure that future guests do not encounter similar issues.We appreciate your patronage and hope to have the opportunity to welcome you back for an improved experience in the future.Regards
8/10 Good
Michelle
Mar 31, 2024
Michelle
Stayed 2 nights in Mar 2024
Response from Rushi on Apr 20, 2024
Thank you for your feedback! We're delighted to hear that you had a positive experience overall. If there are any areas where we can further improve, please feel free to share your suggestions with us. We value your input and hope to have the opportunity to exceed your expectations during your next visit.
10/10 Excellent
Tanya
Mar 30, 2024
Liked: Cleanliness
Tanya
Stayed 1 night in Mar 2024
Response from Rushi on Mar 31, 2024
Thank you for the fantastic review! We're thrilled to hear that you had a wonderful experience during your stay. Your feedback means a lot to us, and we look forward to welcoming you back again soon!
10/10 Excellent
Scott
Traveled with partner
Mar 30, 2024
Friendly and clean room. Pool amazing
Scott
Stayed 2 nights in Mar 2024
Response from Josh on Mar 30, 2024
Thank you for feedbacks. You feedbacks is value to us. We are glad you enjoy your stay with us
8/10 Good
Ron
Business traveler, Traveled with partner
Mar 30, 2024
easy to get to and lots of parking
Ron
Stayed 1 night in Mar 2024
Response from Josh on Mar 30, 2024
Thank you for your feedbacks. We are glad you enjoy the stay with our hotel. We are looking forward to seeing you in the future booking
10/10 Excellent
Robert
Mar 29, 2024
Robert
Stayed 1 night in Mar 2024
Response from Rushi on Mar 31, 2024
Thank you for the fantastic 5-star review! We're thrilled to hear that you enjoyed your stay with us. We appreciate your support and hope to welcome you back again soon for another wonderful experience!
10/10 Excellent
Albert
Mar 29, 2024
Clean room
Albert
Stayed 1 night in Mar 2024
Response from Rushi on Mar 29, 2024
Thank you for your fantastic review! We're delighted to hear you had a 5-star experience during your stay. We appreciate your positive feedback and look forward to welcoming you back again soon!
Thank you for your positive feedback! We're delighted to hear that you found our hotel convenient for your early morning flight. We hope to welcome you back again soon!
Service was good but had to request a vaccuum as my room didnt seem to have been. I would also suggest they put an extra pillow and blanket in rooms. Service was quic and overall hotel/pool was very clean
Sarah
Stayed 2 nights in Mar 2024
Response from Rushi on Mar 27, 2024
Thank you for your feedback. We appreciate your positive comments about our service and cleanliness. We apologize for any oversight regarding the vacuuming of your room and will address this promptly. Your suggestion for additional pillows and blankets will also be taken into consideration for improving guest comfort. We look forward to welcoming you back for an even better experience in the future.
Thank you for your review and for choosing to stay with us. We appreciate your feedback and are glad to hear that you had a positive experience overall. If there's anything specific you feel we could improve upon to earn that extra star next time, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future.