Iron/ironing board, free WiFi, bed sheets

Reviews of Winston Salem Inn & Suites

2.5 out of 5
Winston Salem Inn & Suites
200 Mercantile Dr, Winston-Salem, NC

Reviews

6.6
Rating 10 - Excellent. 10 out of 28 reviews" "
Rating 8 - Good. 6 out of 28 reviews" "
Rating 6 - Okay. 2 out of 28 reviews" "
Rating 4 - Poor. 2 out of 28 reviews" "
Rating 2 - Terrible. 8 out of 28 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good 👍
Stayed 1 night in Feb 2024
Response from General Manager on Feb 12, 2024
Dear Larry,Thank you for staying with us at Winston Salem Inn & Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 12, 2024
Dear Larry,Thank you for staying with us at Winston Salem Inn & Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

2/10 Terrible

Heaven

Disliked: Cleanliness, staff & service, property conditions & facilities
I never checked in! I want customer service
Stayed 1 night in Feb 2024
Response from General Manager on Feb 5, 2024
Dear Heaven,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 Terrible

Brant

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was one of the worse hotels I have ever stayed at. It was under renovation, but room was dirty and mattress was very old. Walls are paper thin and can hear everything in the next room. They had the TV on all night. They did not have my room selection and did not offer to reduce my room rate. The breakfast was bad with no selections available and the OJ was colored water! The coffee was made awful as well.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 10, 2024
Dear Brant,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

8/10 Good

Larry

Liked: Staff & service, amenities, property conditions & facilities
It was clean
Stayed 1 night in Jan 2024
Response from General Manager on Jan 26, 2024
Dear Larry,We are delighted that you decided to stay with us at (hotel) during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and I'm excited about coming back to stay
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 24, 2024
Dear Larry,Thank you for choosing us at Winston Salem Inn & Suites during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

2/10 Terrible

Katricsa

Stayed 1 night in Jan 2024
Response from General Manager on Jan 23, 2024
Dear Katricsa,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Good

Jacqueline, Winston-Salem

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I stay there all the times for a year.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 17, 2024
Dear Jacqueline,It was great to have you staying with us at Winston Salem Inn & Suites and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

2/10 Terrible

Kisha, Houston

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I didnt like the fact that it says that they have a pool and hot breakfast and they don't. It smelled like Marijuana through the halls and my room wasn't properly cleaned. I only booked this hotel for the pool and breakfast and i didnt get either one of those so i would not recommend this hotel nor would i ever stay there again.
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 15, 2024
Dear Kisha,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excellent

Paul

Stayed 3 nights in Dec 2023
Response from General Manager on Jan 7, 2024
Dear Paul,We loved having you stay with us at Winston Salem Inn & Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

4/10 Poor

Jennifer

Disliked: Cleanliness, property conditions & facilities
2 stars. A bed is a bed I guess.
We stayed here for a single night and didn’t feel safe. The manager was encouraging us to hurry up and bring our things inside since it wasn’t the safest area. It’s currently being remodeled and tbh has a long way to go in that case. Our bathrooms toilet and sink were leaking. The towels were old and scratchy. This isn’t a place to sleep in if you catch my drift.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 14, 2023
Dear Jennifer,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

6/10 Okay

Jayla

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 14, 2023
Dear Jayla,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Dec 14, 2023
Dear Joseph,Thank you for choosing us at Winston Salem Inn & Suites during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Excellent

phillip, Richlands

Stayed 1 night in Dec 2023
Response from General Manager on Dec 25, 2023
Dear Phillip,Thank you for staying with us at Winston Salem Inn & Suites and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on Dec 6, 2023
Dear Kevin,It was great to have you staying with us at Winston Salem Inn & Suites and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

4/10 Poor

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds was terrible and i found niddles in the covers
Stayed 3 nights in Nov 2023
Response from General Manager on Dec 6, 2023
Dear Linda,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

2/10 Terrible

Janet

Business traveler
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The property was great. The bad experience was through expedia. Expedia did not put my reservation through to this location. I had to wait over an hour for the final outcome to be that I had to get another reservation at the location and cancel the one I got through the app. The hotel was good.
Stayed 1 night in Oct 2023
Response from General Manager on Dec 6, 2023
Dear Janet,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 21, 2024
Dear Jose,We loved having you stay with us at Winston Salem Inn & Suites. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager