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Reviews of Days Inn by Wyndham Winston Salem North

2 out of 5
Days Inn by Wyndham Winston Salem North
5218 Germanton Rd, Winston-Salem, NC

Reviews

5.4
Rating 10 - Excellent. 53 out of 354 reviews" "
Rating 8 - Good. 57 out of 354 reviews" "
Rating 6 - Okay. 68 out of 354 reviews" "
Rating 4 - Poor. 59 out of 354 reviews" "
Rating 2 - Terrible. 117 out of 354 reviews" "

5.6/10

Cleanliness

6.6/10

Staff & service

4.4/10

Amenities

5.0/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

Anbiyaa

Disliked: Cleanliness, property conditions & facilities
Never again
Stayed 1 night in Apr 2024

2/10 Terrible

Zachary

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t stay here. It was the grossest place I have ever been. We left about 10 minutes after checking in.
Stayed 2 nights in Apr 2024

2/10 Terrible

Joshua

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a horrible stay I had addicts asking me for money as soon as I walked into the lobby to check in. Facility was disgusting burn marks around sink and bath in a NO smoking room. I asked for a different room the next was just as bad looked like a blood stain on the floor more burn marks etc. I asked to speak with a manager and they said wouldn’t be in till next day went to go see them and come to find out the lady the next morning whom said she was NOT the manager turned out to be. They ended up telling me they could do nothing for me. DO NOT STAY HERE!
Stayed 2 nights in Apr 2024

10/10 Excellent

Savannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Big

It wasnok
Stayed 2 nights in Mar 2024
Response from Deborah on Mar 22, 2024
We appreciate your review. Thank you.

2/10 Terrible

Katie

Disliked: Cleanliness, staff & service, property conditions & facilities
Homeless people walking around. Sleeping on steps. The tv didn’t work. Phone to call the desk didn’t work. The bed BROKE while we were watching tv. I cut my foot on said broken bed. 10/10 do not recommend. I told the front desk the next morning. They were like oh really. No I’m sorry nothing. They started speaking in Spanish and my brother speaks fluent - they said this was the room that failed inspection.
Stayed 1 night in Mar 2024
Response from Deborah on Mar 22, 2024
I apologize for your stay. Thank you for your review so I can take corrective actions.

10/10 Excellent

Yong

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and easy parking
Stayed 1 night in Feb 2024
Response from Deborah on Mar 22, 2024
Thank you for your review.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great time.
Stayed 1 night in Feb 2024
Response from Deborah on Mar 22, 2024
Thank you for your review. We appreciate your business.

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good room
Stayed 1 night in Jan 2024
Response from Deborah on Feb 4, 2024
Hello Chelsea. Thank you for taking the time and placing a review.

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
My room was clean
Stayed 1 night in Dec 2023
Response from Deborah on Dec 17, 2023
Thank you for your review. Happy Holidays.

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was nice and helpful
Stayed 1 night in Dec 2023
Response from Deborah on Dec 17, 2023
We appreciate your review. Merry Christmas.

4/10 Poor

Brittany

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The beds and tv was ok but I have had way better rooms for 100 they were more like 70 dollar rooms considering all the noise and people slamming doors throughout the night but it is more like a quick stay motel nomore then 1 or two nights!!!!
Stayed 1 night in Nov 2023
Response from Deborah on Dec 17, 2023
Thank you for the review. Hope you have a wonderful holiday.

10/10 Excellent

Amber

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay in Winston Salem
Stayed 2 nights in Nov 2023
Response from Deborah on Nov 14, 2023
Thank you for your review.

2/10 Terrible

Jeffrey

Business traveler
Disliked: Property conditions & facilities, room comfort
No heat, brrr
Stayed 1 night in Nov 2023
Response from Deborah on Nov 8, 2023
I apologize for your stay and thank you for your review.

6/10 Okay

Mallary

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Two Night Stay
The check in/out process was fine, the staff was friendly. They did provide breakfast but it was more of a "grab and go" style - the breakfast was in the lobby and there were only two tables in the lobby. The food was items like yogurts, boiled eggs, honey buns, danish, waffles/pancakes you could take back to your room to heat up. When my family and I entered the room the ceiling light did not work, we could only use the lamps inside the room but since we got in so late, we didn't think much about it. We did a bed bug check (there were none) and we went to bed. As the stay went on we began to notice more and more. The toilet was broken, we had to manually flush with the tank lid off, the hair dryer didn't work, the mini fridge was not very cold. They did provide coffee and supplies but not a coffee pot. The room itself was not very clean - there was a lot of cob webs and dust. There was hair stuck to the shower wall, dirty hand prints and writing on the walls. There was even words scratched into the headboards. We were only in the room at night so we just dealt with it. If it would've been a longer stay or if we needed to spend more time in the room I don't think we would've been able to tolerate it.
Stayed 2 nights in Oct 2023
Response from Deborah on Nov 7, 2023
Mr. Mallary. I do apologize for the troubles during your 2 day stay. I have talked with my staff and made corrections to this room. Thank you for bringing these issues to my attention. Thank you.

2/10 Terrible

Sarah

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and scary
Dirty and very sketchy area with people hanging around the parking lot. We did not feel safe. It was very dirty as well. We left early and didn't even use the free breakfast. Pass on by this place.
Stayed 1 night in Oct 2023
Response from Deborah on Nov 7, 2023
Hi Sarah. I apologize for your stay. No matter what hotel you stay at, if something is not to your satisfaction, please go back to the front desk and ask to check out.

4/10 Poor

Dave

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Deborah on Nov 7, 2023
Thank you for your review.

4/10 Poor

Traci

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very run down property!
Stayed 1 night in Oct 2023
Response from Deborah on Nov 7, 2023
Thank you for taking the time and placing a review.

10/10 Excellent

Frorcynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint
Stayed 1 night in Oct 2023
Response from Deborah on Nov 7, 2023
Thank you for the review.

2/10 Terrible

Allison

Stayed 1 night in Sep 2023
Response from Deborah on Nov 7, 2023
Thank you for the review.

2/10 Terrible

Corey

Disliked: Staff & service, amenities, property conditions & facilities
THE LOITERING WAS TOLERATED! No Security! THE FILTHY SMELLS OF CIGARETTE SMOKE! Expedia has been seriously disappointing & unreliable!
Stayed 1 night in Sep 2023
Response from Deborah on Nov 7, 2023
Thank you for the review.

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thw staff have been very fri6and helpful 👍
Stayed 1 night in Sep 2023
Response from Deborah on Sep 17, 2023
Thank you for your review.

2/10 Terrible

Charles

Traveled with family
Disliked: Amenities
Stay was terrible!!
Stayed 1 night in Aug 2023
Response from Deborah on Sep 3, 2023
Thank you for your review.

4/10 Poor

BARBARA

Traveled with partner
Disliked: Staff & service, property conditions & facilities
This hotel was in very poor condition. Had to ask to be changed to another room that was slightly better. (we have never asked to be changed to a different room ) First room had a 2 inch gap under the door and was in the rear of the hotel, did not feel safe at all.
Stayed 1 night in Aug 2023
Response from Deborah on Aug 16, 2023
Thank you for your review.

2/10 Terrible

Michael

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This was the most disgusting stay of my life. The floors weren't vacuumed. Garbage was still in the receptacleals. Hairs in the tub and items left by the previous folks. Mold around the sink. Absolute nastiness
Stayed 1 night in Jul 2023
Response from Deborah on Jul 20, 2023
Thank you for your review.

10/10 Excellent

William

Stayed 1 night in Jul 2023

2/10 Terrible

Robert

Stayed 1 night in Jun 2023
Response from Deborah on Jul 5, 2023
Thank you for your review.

2/10 Terrible

Catherine

Disliked: Cleanliness, staff & service, property conditions & facilities
Will not stay there again
Stayed 2 nights in Jun 2023
Response from Deborah on Jun 30, 2023
Thank you for the review.

10/10 Excellent

Angelique

Stayed 1 night in Jun 2023
Response from Deborah on Jun 24, 2023
Thank you for completing the review.

4/10 Poor

Jake

Stayed 1 night in Jun 2023
Response from Deborah on Jul 20, 2023
Thank you for your review.

2/10 Terrible

Lynda

Traveled with family
Disliked: Cleanliness, property conditions & facilities
It was awful. Noisy, dirty and felt unsafe. Security latch was broken. floor was sticky. just wanted out of there.
Stayed 1 night in Jun 2023
Response from Deborah on Jun 24, 2023
Please always let the front desk of any problems and we will be happy to move your room or check you out. Thanks.

4/10 Poor

William

Stayed 1 night in Jun 2023
Response from Deborah on Jun 19, 2023
Thank you for the review.

6/10 Okay

Grace

It was not up to my expectations. Bed and linens were clean. Exposed wires, torn places in carpet, water collecting in exterior hallway— deep enough I wanted an alternate route
Stayed 1 night in Jun 2023
Response from Deborah on Jun 6, 2023
Thank you for your review. I have had the staff address your concerns. Thank you.

10/10 Excellent

BNai

Stayed 2 nights in May 2023
Response from Deborah on May 17, 2023
Hello. Thank you for taking the time and completing the survey.

2/10 Terrible

Katherine

Disliked: Cleanliness, property conditions & facilities, room comfort
Poor Customer Experience Due To Manager
Manager on duty was very rude. Poor customer service. 1st room they put us in was dirty. Blood on comforter and burn holes. Dirty wash cloth under mattess with what appeared to be dried blood. No ash trays no bags in garbage can. When we reported the issues they moved us to toom nxt door but the manager had no sympathy or offered any compensation for the disgusting conditions of first room. We were very dissatisfied and will not be staying again at that particular one. And at check out she was there and again no apology for conditions at check in. Very rude and very poor customer service from her.
Stayed 2 nights in Apr 2023
Response from Deborah on May 1, 2023
Thank you for your review. I apologized for the room and moved you immediately to the room next door. I could not give the room to you free, which is what your husband kept ordering me to do. Again, I am apologize for the condition of the room. Thank you, Deborah

2/10 Terrible

Ken

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Apr 2023
Response from Deborah on Apr 26, 2023
Thank you for your survey.

2/10 Terrible

Ben

Liked: Staff & service
Stayed 1 night in Apr 2023
Response from Deborah on Apr 26, 2023
Thank you for your survey.

2/10 Terrible

Sam

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
dirty and smelly.....
Stayed 3 nights in Mar 2023
Response from Jamie B on Mar 17, 2023
Thank you for your review.

2/10 Terrible

Rodney

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches and bed bugs
Stayed 1 night in Jan 2023
Response from Jamie B on Mar 17, 2023
Thank you for your feedback and review.

10/10 Excellent

Byron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Room With A Smile
My stay at this facility was a good stay. The staff were very cordial, and accommodating. They made sure i was comfortable. My room was very clean and welcoming. The lights and heat were on upon my entry into my assigned room. Thank you!
Stayed 1 night in Dec 2022
Response from Jamie on Dec 31, 2022
Thank You Byron for your review, We do appreciate your business and look forward to having you again.

2/10 Terrible

Cathy

Business traveler
Disliked: Amenities, property conditions & facilities
The hotel is not in a safe place. There wasn't even a trash can in the room. Linens were clean. Room needed a new rug. I booked for two nights, stayed one. Just did not go back the second night.
Stayed 2 nights in Nov 2022
Response from Jamie on Dec 5, 2022
Thank you for your review.

8/10 Good

Carmen

Stayed 1 night in Nov 2022

2/10 Terrible

STEVEN

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had a strange odor when we walked in. The bathtub was not clean. AND WHEN WE OPENED THE DRESSER DRAWER, THERE WAS DRUG PARAPHERNALIA IN IT!! Very bad place. Would NOT recommend this place!
Stayed 2 nights in Oct 2022
Response from Deborah on Nov 1, 2022
Thank you for your review.

6/10 Okay

Leslie

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
When I first arrived at my room the lights would not come on. Having to go back to the office and asking what’s wrong with the power the clerk had to turn on the breaker to the room. Only to see an empty baggie in the bathroom floor and the ceiling tiles pushed up. And long brown hair in the tub and something dirty on the toilet seat. I’m glad that I always travel with cleaning supplies. I had to clean the bathroom before I could take a shower. Glad that I also carry my own towel. I’m just disappointed in the lack of cleaning done by housekeeping. Yet the desk person wasn’t helpful at all.
Stayed 1 night in Oct 2022
Response from Deborah on Oct 20, 2022
Thank you for your review. I am sorry the room was in the condition it was in. Whenever anything in a room is not up to standards at any hotel, please always contact the front desk immediately and they will be happy to move you to a different room. Thank you. Deborah Manager

2/10 Terrible

Alan

Stayed 2 nights in Oct 2022

2/10 Terrible

Lillian, Towson

Stayed 2 nights in Oct 2022

4/10 Poor

Sonya, Lexington

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

2/10 Terrible

Yvette

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Crack Hotel
The carpet was wet and the room smelled sour. It was nasty with burns on the tub and lots of riff-raft floating around outside. Not safe.
Stayed 1 night in Sep 2022
Response from Jamie - Asst. Manager on Sep 9, 2022
I would first like to apologize for your unpleasant stay with us. i am deeply concerned about the information you have shared. i will begin an investigation into these issue's and get them resolved as quickly as possible. The local police will start coming by to address this. thank you for bringing this to our attention. Again i would like to apologize and hope that you will consider staying here again in the future or one of our other locations.Thank you.

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness
The issues I had were that the bottom of the refrigerator was dirty and there was food left in the microwave. Other than that, it was okay.
Stayed 1 night in Sep 2022
Response from Jamie on Sep 5, 2022
Thank you for your feedback and review. Next time if you could possibly call the front desk and make us aware of the situation, and we can take action immediately.

8/10 Good

Dereck

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Jamie on Aug 15, 2022
Thank you Dereck for taking the time to leave us a review, We appreciate your business and hope to see you again in the future.