Ratings based on 117 Verified Reviews
They paid and stayed. We double-checked.
3.2 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.1 Hotel condition
They paid and stayed.
by A verified travelerfrom Summerfield, NC
Hotel close to the hospitalPosted Feb 28, 2015
Location: The location is perfectly located to Hanes mall and the areas many hospitals.
I had a very frustrating experience! I only live 50 minutes away, but chose to stay in a hotel due to the coming snow storm that evening. My mother was to have surgery the next morning at 7:30 am. I picked my mother up from a neighboring community and we got there at 9 PM. I was told that Expedia had oversold the rooms but that they could put us in a host hostel 20 min away. Not acceptable for my circumstances. This hotel was 4 min from the hospital. I was very persistent and the attendant was so sweet. After 45 min of waiting for her to wait on other people, someone called to cancel and I got their room. Just lucky! The room was fine for 1 night, but old and I expected better for the rate.
by A verified traveler
Overbooked by Expedia? above rating useless. no roPosted Feb 28, 2015
Pros: did not get to stay there
Cons: Actually getting a room
Location: Work if you can get there in a foot of snow
We had a snow storm coming and as I am a nurse I needed to stay across the street from the hospital. I booked a room at extended stay America and when I got there I was told they had overbooked and there were no other rooms. They offered a room at their sister facility on the other side of the city which I had to take because everything in the immediate area was booked. I had an "exciting" drive to work the next day. Very scary. I will no longer be booking through expedia.
for Everyoneby A verified travelerfrom Boone NC
Available room close to hospitalPosted Feb 28, 2015
Pros: Convenience and friendly staff.
Cons: Water in commode is too deep.
Location: Convenient to mall and many shopping areas, good restaurants, 2 major hospitals.
Very friendly staff. No elevators and our room was on the 3rd floor which was a downer, but we were grateful to have the room since a snow event had so many of the hotels booked. Very convenient to shopping and good restaurants, and only a few miles from the hospital. I would stay there again.
for Everyoneby A verified traveler
Posted Feb 16, 2015
My stay was great. The staff was awesome and the only noise was from the weather. I needed to stay longer than expected but it was not a problem for the office team to help me. Thanks ladies!
by A verified travelerfrom Winston-Salem, NC
Shady place to stayPosted Dec 23, 2014
A lot of sketchy individuals hanging around, walls are paper thin and you can hear EVERYTHING the neighbor doing, no amenities, old fixtures and furniture. Will not be staying again.
for Business Travelersby Ronaldfrom Virginia Beach
Free wifi is too slow to usePosted Nov 17, 2014 on Hotels.com
The wifi is not free. I could not use it unless I paid for faster service.
for Business Travelersby A verified traveler
Posted Nov 12, 2014 on Hotels.com
by A verified travelerfrom Kure Beach, NC
keep lookingPosted Nov 2, 2014
Booked hotel based on the proximity of an event I was attending and needed a pull out bed for my son. Only thing available at the time was a queen bed, but based on the online photos, there was a pull out sofabed. Not so, and my wife and I had to bunk with our son. The room was in need of major renovations. The rate was highly inflated for the weekend we stayed. Rate shouldn't have been more than $35 based on what I experienced, not $105! Lesson learned. Won't be back Extended Stay...good luck staying in business.
for Familiesby A verified traveler
extremely dirtyPosted Oct 28, 2014 on Hotels.com
Dirty and unhygienic.
for Business Travelersby A verified travelerfrom Fayetteville, NC
Close to town and attractionsPosted Oct 11, 2014
Pros: The staff that greeted me ( Nick and manager Robin) were very pleasant and accommadating. Needed to change rooms which was no problem.
Cons: The hotel does need to be updated through out but the grounds were well kept and clean.
Location: Easy access to freeway, l0 minutes away from Old Salem and multiple restaurants. Lots of shopping.
The hotel is centrally located to a very large mall that has pretty much everything, easy freeway access and close to downtown.