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Reviews of Fairfield Inn & Suites by Marriott Winston-Salem Downtown

2.5 out of 5
Fairfield Inn & Suites by Marriott Winston-Salem Downtown
125 S Main St, Winston-Salem, NC

Reviews

8.4

Very Good

Rating 10 - Excellent. 326 out of 743 reviews" "
Rating 8 - Good. 258 out of 743 reviews" "
Rating 6 - Okay. 94 out of 743 reviews" "
Rating 4 - Poor. 39 out of 743 reviews" "
Rating 2 - Terrible. 26 out of 743 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Melinda

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was amazing! Makayla helped me check-in and the hotel was clean and quiet. Downside was paying to park.
Stayed 1 night in Jan 2024
Response from Tan on Jan 25, 2024
Dear Melinda , On behalf of the entire hotel team, I want to thank you for sharing about your recent guest experience while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the General Manager and the leadership team about your great guest experiences. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Mackenzie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tan on Jan 25, 2024
Dear Mackenzie , On behalf of the entire hotel team, I want to thank you for sharing about your recent guest experience while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the General Manager and the leadership team about your great guest experiences. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Jordan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tan on Jan 25, 2024
Dear Jordan , On behalf of the entire hotel team, I want to thank you for sharing about your recent guest experience while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the General Manager and the leadership team about your great guest experiences. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

4/10 Poor

Verified traveler

Business traveler
Disliked: Staff & service
Much better options available
Staff were never at front desk when you walked up. One time another couple and I had to start saying hello?? Weird smells in the stairwells, very tricky to navigate in and out of lobby in your vehicle. The utmost basic of basic offerings on the TV. Will not return.
Stayed 4 nights in Dec 2023
Response from Tan on Dec 8, 2023
Dear , Thank you for taking the time to let us know about your experience while staying with us. Your experience of is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the General Manager and the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Tonnek

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
had to make a quick business run - property was decent. Staff was helpful. Checking in at midnight is not fun. Breakfast choices was not good.
Stayed 1 night in Nov 2023
Response from Tan on Dec 13, 2023
Thanks, for choosing to stay with us. Providing the highest level of hospitality is our number one priority. It is truly our pleasure to serve you and ensure that your stay with us is both comfortable and enjoyable. I have shared your feedback with the General Manager, and the leadership team.Once again, thank you for taking the time to share with you about your recent guest experience. We look forward to seeing you again soon. Feel free to let me know if there is anything we can do to make your next stay a memorable one.

10/10 Excellent

Kennedy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Nov 2023
Response from Tan on Dec 13, 2023
Thanks, for choosing to stay with us. Providing the highest level of hospitality is our number one priority. It is truly our pleasure to serve you and ensure that your stay with us is both comfortable and enjoyable. I have shared your feedback with the General Manager, and the leadership team.Once again, thank you for taking the time to share with you about your recent guest experience. We look forward to seeing you again soon. Feel free to let me know if there is anything we can do to make your next stay a memorable one.

10/10 Excellent

Melissa

Stayed 1 night in Nov 2023
Response from Tan on Dec 13, 2023
Dear Melissa, Thanks, for choosing to stay with us. Providing the highest level of hospitality is our number one priority. It is truly our pleasure to serve you and ensure that your stay with us is both comfortable and enjoyable. I have shared your feedback with the General Manager, and the leadership team.Once again, thank you for taking the time to share with you about your recent guest experience. We look forward to seeing you again soon. Feel free to let me know if there is anything we can do to make your next stay a memorable one.

8/10 Good

ERIKA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Tan on Dec 14, 2023
Thanks, for choosing to stay with us. Providing the highest level of hospitality is our number one priority. It is truly our pleasure to serve you and ensure that your stay with us is both comfortable and enjoyable. I have shared your feedback with the General Manager, and the leadership team.Once again, thank you for taking the time to share with us about your recent guest experience. We look forward to seeing you again soon. Feel free to let me know if there is anything we can do to make your next stay a memorable one.

10/10 Excellent

Shaday

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Tan on Dec 13, 2023
Thanks, for choosing to stay with us. Providing the highest level of hospitality is our number one priority. It is truly our pleasure to serve you and ensure that your stay with us is both comfortable and enjoyable. I have shared your feedback with the General Manager, and the leadership team.Once again, thank you for taking the time to share with you about your recent guest experience. We look forward to seeing you again soon. Feel free to let me know if there is anything we can do to make your next stay a memorable one.

8/10 Good

Steve

Liked: Cleanliness, staff & service, room comfort
personnel were great
I had no bar soap in the room, so the first shower I had to use shampoo as body wash, no big deal, but you should know. It was odd that there was no split in the curtains to close the blackout curtain, so you had to go to the end and walk under the curtain to grab the puller - no big deal, yet strange. I will say the front desk staff were always friendly and professional. Jasmine (?) at the lobby bar was particularly nice, accommodating, and funny when I saw her on Thursday and Saturday evening.
Stayed 3 nights in Oct 2023
Response from Tan on Oct 10, 2023
Dear Steve,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the General Manager and the leadership team to ensure the necessary guidelines are in place and reviewed. I hope you choose to stay with us again when your travels bring you back to the area.

6/10 Okay

Christopher

Traveled with family
Liked: Staff & service, amenities
The property was overall pretty good. The shower didn’t drain well and water pooled up. There were streaks in the tub, on mirrors, and tables in the room. Breakfast was good for a continental breakfast. Had lots of options.
Stayed 1 night in Oct 2023
Response from Tan on Dec 8, 2023
Dear , Thank you for taking the time to let us know about your experience while staying with us. Your experience of slow drains is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the General Manager and the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

4/10 Poor

Danielle

Business traveler
Parking is confusing and inconvenient. I got a “suite” and it’s just a regular room with another TV and a sofa. When you get off the elevator it smells strongly of weed.
Stayed 1 night in Sep 2023
Response from Tan on Dec 14, 2023
First and foremost, thank you for taking the time to share your feedback with us about your recent guest experience while staying with us. I would like to express my apologies for strondg smell of weed doing your stay. I have shared your feedback with the General Manager and the leadership team. If your travels bring you back in this area we hope that you would choose to stay with us again.

10/10 Excellent

Clarese

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Tan on Oct 10, 2023
Dear Clarese, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the General Manager and the leadership team to ensure the necessary guidelines are in place and reviewed. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional staff, clean dining area.
Stayed 4 nights in Aug 2023
Response from Tan on Oct 10, 2023
Dear JulieThank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the General Manager and the leadership team to ensure the necessary guidelines are in place and reviewed. I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Rosa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 4 nights in Aug 2023
Response from Tan on Oct 10, 2023
Dear Rosa , On behalf of the entire hotel team, I want to thank you for sharing about your recent guest experience while staying with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the General Manager and the leadership team about your great guest experiences. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

6/10 Okay

Shanna

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Saw some staff Doors open. Would be nice to have real cups in the rooms.
Stayed 1 night in Aug 2023
Response from Tan on Oct 10, 2023
Dear ShannaThank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the General Manager and the leadership team to ensure the necessary guidelines are in place and reviewed. I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

steven

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is outstanding!
Stayed 2 nights in Aug 2023

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Policy stinks
The front desk staff was very nice. The lady that ran the bar, was very pleasant. What I did not like was that in the bathroom, by the bathtub, in the corner by the door of the bathtub, it needs to be cleaned, take the old tub caulking out and replaced with new caulking. Also, when I came up to the hotel, I noticed my husband bringing down the dirty towels. The lady at the front desk stated that their policy is that they clean every three days, which is very unsanitary and unhealthy. We just finished having a pandemic here in North Carolina. I don’t know who cleaned the room, we’re they healthy cleaning, Did the customer have an animal in that same room? Again, not changing towels or sheets for three days is unhealthy.
Stayed 2 nights in Aug 2023

10/10 Excellent

Richard j

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Peggy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was extremely friendly and helpful.
Stayed 2 nights in Jul 2023

10/10 Excellent

DIANNE

Stayed 1 night in Jul 2023

4/10 Poor

Robert

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
At 6:30 in the morning an employee was outside our window yelling at someone on his personal phone. He continued for the next 90 minutes. Obviously we were unable to sleep or even stay in our room. When I inquired who the individual was the front desk person said it was the morning cook. My wife was very upset and we left early. I actually feel we deserve a refund for our nights stay.
Stayed 1 night in Jul 2023

10/10 Excellent

Kathryn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the walk ability to local restaurants. The room and property were excellent. The built a privacy wall that was a brick fireplace in the courtyard.

10/10 Excellent

Ximena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in downtown.
We have been in this hotel before. We like the location in downtown walking distance to restaurants. Our room was spacious, clean and very comfortable bed. We enjoyed our stay.
Stayed 1 night in Jul 2023

10/10 Excellent

Jennifer, Monroe

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were all super friendly. The breakfast was excellent with lots of options, especially for people who can’t eat wheat! Clean and in stock as well. Very enjoyable experience overall and beds were super comfortable!
Stayed 1 night in Jul 2023

10/10 Excellent

Rodney

Stayed 1 night in Jun 2023

10/10 Excellent

Nicole

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Staff
The staff was amazing! Had a little hiccup in the room regarding the toilet and they quickly switched me to another room. I would definitely stay again.
Stayed 2 nights in Jun 2023

6/10 Okay

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Do something about the garbage trucks
The Fairfield Inn in downtown Winston-Salem was fine until the wee hours of June 20, 2023. That’s when my wife and I were awakened by what sounded like garbage trucks. They were LOUD, really loud. Lots of metallic bumping and banging and dropping — and we were on the fourth floor. The service, the room, the bed, breakfast, etc., were all great. But Marriott management really needs to get on the horn with city hal and raise holy hell.
Stayed 1 night in Jun 2023

10/10 Excellent

eric

Stayed 1 night in Jun 2023

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

scott

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was in walking distance from downtown Winston Salem, was close to places to eat, had a very nice breakfast set up, hotel was clean, always had complementary iced water in the lounge too. Seemed like a very clean hotel, I would recommend anyone looking to stay in Winston Salem
Stayed 2 nights in May 2023

6/10 Okay

Kim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Niece Graduation
The hotel is clean staff was pleasant. Breakfast free and a great selection to choose from.
Stayed 1 night in May 2023

10/10 Excellent

James

Stayed 1 night in Apr 2023

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday stay
It was a great stay for a birthday. Close to downtown Winston and a safe walk to and from the bars.
Stayed 1 night in Mar 2023

10/10 Excellent

Ann-Margaret

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
The stay was good. Staff friendly. Rooms could have smelled fresher however
Stayed 2 nights in Apr 2023

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was nice. We noticed that the Second floor door on the side of the hotel did not always lock. We did not have anyone clean our room while there. Breakfast was very nice.
Stayed 2 nights in Apr 2023

10/10 Excellent

Marilyn

Stayed 1 night in Mar 2023

10/10 Excellent

arrisJodie

Stayed 2 nights in Mar 2023

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Leila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

8/10 Good

Angela

6/10 Okay

Lavinia

Liked: Cleanliness
Disliked: Staff & service, amenities
No respect for handicap especially bath and parking facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Ryan

Stayed 2 nights in Aug 2022

8/10 Good

Soma, Lexington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are nice and clean. Bed and pillows were very clean and comfortable. Breakfast bar was very comprehensive and tasty.
Stayed 1 night in Aug 2022

10/10 Excellent

maria

Stayed 4 nights in Aug 2022

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Mihail, Fuquay-Varina

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and fast check in. Unfortunately, the parking garage is 7' high so a taller truck you would have to park it on the street. Rooms are clean, AC is a little bit louder. The lobby and bar area are spacious and clean. The breakfast has very little options. All together it is worth to stay at this hotel.
Stayed 2 nights in Aug 2022

8/10 Good

Jennifer

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The staff was very friendly. The room was semi-clean. Fairfield has the soap, shampoo, and conditioner dispensers - which I personally do not like, but I understand they are a money saver. The conditioner dispenser was broke and the bathroom, under the sink, had hair and dust. Outside of that, the room was nice. I don't like that you have to pay for parking, which is $10 plus tax per day. The hotel is right near the interstate, so, while it was quiet as far as people noise, the noise from the interstate was very loud.
Stayed 1 night in Aug 2022