Front of property

Reviews of Quality Inn & Suites Clemmons I-40

2.5 out of 5
Quality Inn & Suites Clemmons I-40
6320 Amp Drive, Winston-Salem, NC

Reviews

7.8

Good

Rating 10 - Excellent. 64 out of 162 reviews" "
Rating 8 - Good. 44 out of 162 reviews" "
Rating 6 - Okay. 30 out of 162 reviews" "
Rating 4 - Poor. 15 out of 162 reviews" "
Rating 2 - Terrible. 9 out of 162 reviews" "

7.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

LENNARD

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Ease of checking in.
Stayed 1 night in Apr 2024
Response from M on Apr 19, 2024
Dear Lennard,Thank you for taking the time to rate us so highly! We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all our guests, and we are delighted that we could do so for you. We hope to welcome you back in the future for another outstanding stay. Best regards,Management Team

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from M on Apr 12, 2024
Dear Don,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope you choose us again. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team

10/10 Excellent

Virginia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great customer service
Stayed 2 nights in Apr 2024
Response from M on Apr 12, 2024
Dear Virginia,Thank you for taking the time to rate us so highly! We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all our guests, and we are delighted that we could do so for you. We hope to welcome you back in the future for another outstanding stay. Best regards,Management Team

10/10 Excellent

SANDRA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was ok but needed a little more
Stayed 1 night in Feb 2024
Response from M on Apr 12, 2024
Dear Sandra,Thank you for taking the time to rate us so highly! We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all our guests, and we are delighted that we could do so for you. We hope to welcome you back in the future for another outstanding stay. Best regards,Management Team

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable rooms, ample complimentary breakfast, convenient for Wake Forest area. Cheerful staff.
Stayed 1 night in Mar 2024
Response from M on Apr 5, 2024
Dear Michael,Thank you for taking the time to rate us so highly! We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all our guests, and we are delighted that we could do so for you. We hope to welcome you back in the future for another outstanding stay. Best regards,Management Team

4/10 Poor

Christopher

Traveled with family
Disliked: Amenities, property conditions & facilities
Very average hotel. A light in thr room didn’t work, another light whistled, and thr served the worst continental breakfast i have ever seen in a hotel.
Stayed 1 night in Mar 2024
Response from M on Mar 29, 2024
Dear Christopher,We are disappointed that we could not make you feel welcome during your stay with us. Learning that our facilities and services could not match your expectations is disheartening. We hope you accept our profound apologies for our shortcomings. We value guest feedback and understand there is always room for improvement. We would be immensely grateful to get another chance to host you better. We look forward to hearing from you and learning how to make this right.Sincerely,Management Team

8/10 Good

Shelneatta

Stayed 1 night in Mar 2024
Response from M on Apr 19, 2024
Dear Shelneatta,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope you choose us again. Thank you for your business, we look forward to seeing you soon.Best regards,Management Team

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from M on Mar 29, 2024
Dear Mary,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team

2/10 Terrible

Amy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room needed repairs to doorways and walls. Half empty bottle of conditioner was on the sink. Heard lots of highway noise. Walls are very thin and you could hear an entire conversation of the people next door talking at a normal level. Awakened in the middle of the night by other guests banging on doors, yelling and cursing. Front desk staff unconcerned when it was brought to their attention. I travel to the area every 1-2 weeks and will not stay there again.
Stayed 2 nights in Mar 2024
Response from M on Mar 29, 2024
Dear Amy,We are disappointed that we could not make you feel welcome during your stay with us. Learning that our facilities and services could not match your expectations is disheartening. We hope you accept our profound apologies for our shortcomings. We value guest feedback and understand there is always room for improvement. We would be immensely grateful to get another chance to host you better. We look forward to hearing from you and learning how to make this right.Sincerely,Management Team

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 5 nights in Feb 2024
Response from M on Feb 29, 2024
Dear Darryl,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best regards,Management Team

8/10 Good

Renee

Liked: Staff & service
Staff was very friendly
Stayed 1 night in Feb 2024
Response from M on Feb 29, 2024
Dear Renee,Your feedback is very valuable to us and we appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best regards,Management Team

10/10 Excellent

Raquel

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great checkin
Stayed 1 night in Feb 2024
Response from M on Feb 21, 2024
Dear Raquel,Your feedback is very valuable to us and we appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best regards, The Management Team

10/10 Excellent

Jim

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay
Stayed 2 nights in Feb 2024
Response from M on Feb 21, 2024
Dear Jim,Your feedback is very valuable to us and we appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best regards, The Management Team

8/10 Good

Melissa

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from M on Jan 18, 2024
Dear Melissa,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

6/10 Okay

IEllyn

Traveled with family
Liked: Cleanliness, room comfort
Not a bad hotel
Hotel needs updating. On weekends brakfast should go longer than 9:30.
Stayed 1 night in Jan 2024
Response from M on Jan 18, 2024
Dear IEllyn,We appreciate you taking the time to share your review with us. Our entire staff, thank you for your modest rating. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. On that note, we hope you will choose to stay with us again in the future, so we can serve you even better. Sincerely,Management Team

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed twice and I have no complaints at all. Cleaning ladies were so amazing and friendly.
Stayed 2 nights in Jan 2024
Response from M on Jan 11, 2024
Dear Shannon,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Nice for a Quality Inn. Would stay again.
Stayed 1 night in Jan 2024
Response from M on Jan 11, 2024
Dear Robert,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from M on Jan 11, 2024
Dear Robert,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Charles

Stayed 2 nights in Dec 2023
Response from M on Jan 11, 2024
Dear Charles,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
We had a great time room was fantastic. Breakfast bar was fantastic. The hotel staff was wonderful would definitely recommend.
Stayed 1 night in Dec 2023
Response from M on Jan 6, 2024
Dear David,Your feedback is very valuable to us, and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

10/10 Excellent

Jenna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for the price. Nice clean rooms, spacious sleeping area, friendly staff, and easy check in/out. Would stay again.
Stayed 2 nights in Dec 2023
Response from M on Dec 8, 2023
Dear Jenna,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team

10/10 Excellent

Marshall H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a good night's stay
Clean, comfortable, courteous , convenient - Very good value for the money
Stayed 1 night in Nov 2023
Response from M on Nov 23, 2023
Dear Marshall H,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team

2/10 Terrible

James

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Black mold in the bathrooms. Huge spiders in the room. Paper thin walls to hear all your neighbors. Old and gross bedding. Would not recommend.
Stayed 3 nights in Nov 2023
Response from M on Nov 17, 2023
Dear James,Thank you for taking the time to share your review with us. We are beyond disheartened to know that your recent stay with us was not up to the mark, and we failed to exceed your expectations. Please accept our sincere apologies. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. Having said that, we would hate to lose a valued guest like you. If given another chance, we will go above and beyond to make sure your future stays are completely up to the mark.Sincerely,Management Team

8/10 Good

Maribel

Liked: Amenities
Clean, friendly staff and great location!!
Stayed 1 night in Nov 2023
Response from M on Nov 17, 2023
Dear Maribel,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect spot for us when we visit Winston Salem!
Stayed 1 night in Oct 2023
Response from M on Nov 2, 2023
Dear Nikki,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team

8/10 Good

Al

Liked: Cleanliness, staff & service, property conditions & facilities
Seemd safe. Quiet, no issues
Stayed 1 night in Oct 2023
Response from M on Nov 2, 2023
Dear AI,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team

8/10 Good

Amara

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quite
Stayed 1 night in Oct 2023
Response from M on Oct 26, 2023
Dear Amara,Your feedback is very valuable to us, and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from M on Oct 26, 2023
Dear Michael,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Mariane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice stay
Stayed 6 nights in Oct 2023
Response from M on Oct 26, 2023
Dear Mariane,Your feedback is very valuable to us, and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

6/10 Okay

Tonya

Traveled with family
Liked: Staff & service
The lobby and breakfast area is well kept. The bathroom in my room was moldy and the toilet seat needs to be replaced. Great service. Rooms need to be updated to match the lobby area.
Stayed 1 night in Oct 2023
Response from M on Oct 26, 2023
Dear Tonya,We appreciate you taking the time to share your review with us. Our entire staff, thank you for your modest rating. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. On that note, we hope you will choose to stay with us again in the future, so we can serve you even better. Sincerely,Management Team

10/10 Excellent

Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for us, parking lot was well lit, check in was easy!!
Stayed 1 night in Oct 2023
Response from M on Oct 26, 2023
Dear Don,Your feedback is very valuable to us, and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

8/10 Good

Catherine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from M on Oct 21, 2023
Dear Catherine,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

2/10 Terrible

robin

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smelled like urine and the bed sheets had not been changed. The bathroom was covered in rust and mold.
Stayed 2 nights in Oct 2023
Response from M on Oct 21, 2023
Dear Robin,Thank you for taking the time to share your review with us. We're shocked to learn that you felt the place needed more cleaning. Even though we are renowned for our meticulous attention to detail, we sincerely apologize for falling short this time. In this time of widespread illness, when visitors are more worried than ever about their general safety and well-being, we place a high priority on cleanliness. We deeply regret this time's letdown with you! However, we have the capacity to grow, therefore we kindly ask for another chance to win your business.Sincerely,Management Team

8/10 Good

Cris

Stayed 2 nights in Oct 2023
Response from M on Nov 9, 2023
Dear Cris,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Alora

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Hotel was clean and easy to find. It was in a great area, very convenient. The property could have had some upgrades but overall good.
Stayed 2 nights in Oct 2023
Response from M on Oct 21, 2023
Dear Alora,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is really on of the nicest motels that I have ever stayed in.....It's as clean as a pin. The front desk personal were great and friendly. I could have never asked for any better. Thank you all so much for my stay tonight!
Stayed 1 night in Oct 2023
Response from M on Oct 21, 2023
Dear Dale,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
So far so good
Stayed 1 night in Oct 2023
Response from M on Oct 13, 2023
Dear Craig,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

6/10 Okay

Timothy

Liked: Staff & service, room comfort
Okay - not great
Mold along the ceiling in the toilet/bathtub room. Very strong urine smell in the short hallway of the first floor. Room was clean as was the breakfast area - breakfast selection was less than other hotels in the area
Stayed 2 nights in Sep 2023
Response from M on Sep 29, 2023
Dear Timothy,Thank you for your feedback. We are very sorry to hear about the mold and urine smell in your room. We have taken immediate steps to address these issues, and we are confident that they will be resolved by the time of your next visit. We appreciate your patience and understanding.Sincerely,Management Team

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Clean quiet area abd just very convenient for shopping and entertainment
Stayed 1 night in Sep 2023
Response from M on Sep 21, 2023
Dear Andrew,Your feedback is very valuable to us, and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

6/10 Okay

Ronald

Breakfast was waffles and cold cereal ,rotten bananas
Stayed 1 night in Sep 2023
Response from M on Sep 14, 2023
Dear Ronald,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean well kept facilities. Close to several dining options. Breakfast is cereal, bagel, yogurt, waffles type of fare.
Stayed 2 nights in Sep 2023
Response from M on Sep 8, 2023
Dear Paul,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from M on Sep 2, 2023
Dear Elizabeth,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty hotel
Not sure how this property has any decent reviews because everything was filthy. Hallways are dirty, rooms are dirty, walls were covered in dirt and the shower was full of bugs.
Stayed 1 night in Aug 2023
Response from M on Sep 2, 2023
Dear Guest,We apologize for the disappointing experience you had during your stay. Cleanliness is a top priority, and we'll address these issues immediately to ensure a more pleasant stay for our future guests. Thank you for bringing this to our attention.Sincerely,Management Team

10/10 Excellent

Leroy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from M on Sep 2, 2023
Dear Leroy,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

4/10 Poor

Christopher

Traveled with group
Disliked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Aug 2023
Response from M on Sep 2, 2023
Dear Christopher,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

2/10 Terrible

Kay

Disliked: Cleanliness, staff & service, property conditions & facilities
We killed a giant centipede in the bed and the managers acted like it was no big deal. We showed them the pictures/video. One of the centipede's legs was still moving. Extreme humidity in the rooms, as well. Do not stay here.
Stayed 1 night in Aug 2023
Response from M on Sep 2, 2023
Dear Kay,We apologize for the unsettling experience you had during your stay. Your feedback is important to us, and we're taking immediate measures to address the pest issue and improve room conditions. Please accept our sincere apologies, and we hope you'll consider giving us another chance in the future.Sincerely,Management Team

4/10 Poor

Kesha

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel does not look like the maintenance is being kept up. Calk around the tub is turning brown, the toilet seat had spots where the plastic is peeling, the tiny bottles of shampoo and lotion looked like they had been used, and there were water spots in the ceiling. Staff wasn’t particularly welcoming. I can’t say they were “average” because most places I’ve stayed the staff were at least friendly and welcoming. This isn’t a place I’d recommend or stay in again.
Stayed 1 night in Aug 2023
Response from M on Sep 8, 2023
Dear Kesha,We sincerely apologize for the inconveniences you experienced during your stay. Rest assured, we take your feedback seriously and will address these issues immediately to improve our facilities and service quality. We hope you'll consider giving us another chance in the future to provide you with a more enjoyable stay.Sincerely,Management Team

10/10 Excellent

Amy

Stayed 1 night in Aug 2023
Response from M on Sep 14, 2023
Dear Amy,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

4/10 Poor

Robert

Disliked: Staff & service, property conditions & facilities
Not so Good Stay
The air conditioner was so loud it kept us from sleeping. Numerous machines were inoperable; therefore, breakfast was essentially shut down.
Stayed 2 nights in Aug 2023
Response from M on Aug 18, 2023
Dear Robert,Thank you for sharing your feedback. We apologize for the inconvenience you experienced with the air conditioner noise and the operational issues during breakfast. Your concerns are important to us, and we will address these matters promptly to ensure a more comfortable stay for our guests. We appreciate your understanding and hope to welcome you back for an improved experience.Sincerely,Management Team

8/10 Good

Irmar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
It was good I just stay there one night but everything was ok, breakfast was good.
Stayed 1 night in Aug 2023
Response from M on Aug 18, 2023
Dear Irmar,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team