Condo, 3 Bedrooms | Private kitchen | Fridge, microwave, oven, stovetop
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Reviews of Hi Country Haus

2.5 out of 5
Hi Country Haus
78415 U S Hwy 40, Winter Park, CO

Reviews

8.0

Very Good

Rating 10 - Excellent. 88 out of 252 reviews" "
Rating 8 - Good. 93 out of 252 reviews" "
Rating 6 - Okay. 40 out of 252 reviews" "
Rating 4 - Poor. 25 out of 252 reviews" "
Rating 2 - Terrible. 6 out of 252 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

8.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Gina

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities
This was a really nice stay. The unit itself needs updating, but the overall experience was exactly what we needed for a couple nights in Winter Park.
Stayed 2 nights in Jan 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, room comfort
Good stay!!!
Nice cozy place, everything was Great the only thing I saw was it could use a new couch.
Stayed 2 nights in Jan 2023

10/10 Excellent

Angel

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Dolores, Aurora

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything it’s perfect for all family’s come y fun’s

10/10 Excellent

Becky

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Aug 2021

10/10 Excellent

Anabel

Traveled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Dec 2020
Response from Stay WP Team on Dec 29, 2020
Thank you for the positive review!

10/10 Excellent

Nicholas

Liked: Cleanliness, room comfort
Great place
Great place
Stayed 2 nights in Sep 2020

8/10 Good

Karalee

Traveled with family
Liked: Cleanliness, room comfort
Good weekend
The location was perfect. There was a River right behind our unit and it was so nice to sit on the balcony to listen to it. Check in was easy and just as explained in the directions. The pool is closed during the summer. I didn’t see that disclaimer when I booked, so be aware.
Stayed 2 nights in Jul 2020

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I did the preregistration to obtain the door code before arriving. I recommend everyone do the same.
Stayed 2 nights in Feb 2020
Response from Reservations on Mar 1, 2020
Thank you for your review Richard! We are pleased to hear the pre-registration process was convenient for your group! We hope to host you again soon!

6/10 Okay

Jeffrey

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Reservations on Jan 27, 2020
Thank you for your review Jeffrey. We hope to host you again in the future.

10/10 Excellent

Sofia, San Antonio TX

Traveled with family
Liked: Cleanliness, amenities
Excellent stay at the condo. It had everything we needed. We would definitely stay there again
Stayed 5 nights in Dec 2019
Response from SWP Team on Jan 3, 2020
Thank you for your 5 star review! We love to hear that our guests enjoyed our condo rental and their experience in Winter Park. We look forward to having you stay with us again on your next trip to Winter Park

6/10 Okay

Peg

Traveled with family
Liked: Cleanliness, staff & service
Really mean resident ruined our weekend
We have stayed at Hi Country before, but this time, the unit had a huge drain problem with shower and bath sinks and we had to shower at the rec center. Luckily, the rec center has a nice shower, but they were out of soap and dispensers had been removed from the wall, so it was looking a little disheveled. One of the "owners" or residents of the property was very rude to us when we were sitting out in the common area just having a glass of wine. It was really uncomfortable the rest of the weekend. My girls were trying to play in the front yard and this guy was not happy. He just kept going up and down the stairs looking disgusted. the kitchen was uber-small and I had a hard time making meals and there was a tiny fridge with no ice maker. We were supposed to have a 2bd 2 bath unit and it was only a one bath unit. There were no condiments (ie salt, pepper, spices) like in other units we have rented here. No wood for the fireplace. Kind of disappointing.
Stayed 3 nights in Sep 2019
Response from Reservations on Sep 29, 2019
Thank you for your feedback Peg. We are sorry to hear you all had a bad experience during your stay in Winter Park. We will relay this information to our front desk and maintenance teams so we can work on fixing the issues you had.

10/10 Excellent

Alvin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Reservations on Sep 2, 2019
Thank you for your review!

10/10 Excellent

Tdad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the river through property. Most units are River front and what a relaxing sound that never stops! Love it! It would be nice if roads were paved but, hasn't stop me from staying here for the last twenty five years and can't wait to get back!
Stayed 6 nights in Jul 2019
Response from StayWP Team on Jul 15, 2019
Thank you for the 5 star review! We are very happy to know that you have enjoyed staying with us for so many years and it has been a positive experience. We look forward to having you as our guest again

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
Our particular unit needed some updating. The mattress on both beds need to be replaced. Overall, it was clean and cozy.
Stayed 2 nights in Jul 2019
Response from StayWP on Jul 9, 2019
Thank you for your review and feedback of your stay with us. We are glad to hear that you did find the room clean and sorry to hear that it was outdated and beds were not comfortable. We will share this feedback with our Director of Rental Operations so that we can get these items updated in the unit.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from StayWP Team on Jul 8, 2019
Thank you for your review. We are happy to see that we got 4 stars.

2/10 Terrible

Derek

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Need a new bed
For the most part everything was nice. But after a long day (or days) on the hill, a nice bed to sleep is essential. Our bed was lumpy, thin and slanted. The insulation in the walls must have been poor as well because our outer wall (right by the bed) was cold & that made sleeping that much more uncomfortable. I also feel that when we're spending over $300/night we should get more than one set of towels without being charged extra, especially since there were no towels available in the clubhouse. The icy walkway to the outdoor hot tub is a liability as well.
Stayed 3 nights in Feb 2019
Response from Reservations on Feb 28, 2019
We are sorry to hear that the mattress was not comfortable Derek. If you let us know the complex and unit number, we can send this review to the owner so that they can look into getting a new mattress. All of our guests are welcome to grab additional towels at the front desk where you checked in at no extra cost. We will be sure to let the management company that takes care of the clubhouse about the icy walkway to the hot tub.

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Amenities
We have 3 relatively simple needs: WIFI, hot shower & a coffeemaker that works. In Hi Country Haus, none of those needs were met. It was our bad to not notice that there wasn't WIFI inculded, but silly us, we assumed in this day & age, that it would be. Even the front desk employee was surprised at it not having WIFI. Plus, the heat was impossible to regulate, so you either froze or roasted. Seriously, drop a $20 for a new coffeemaker that works! The place needs serious updating; definitely do NOT recommend, nor will we ever stay there again! Props to the management company for sending a text to the address of the property..however, the offsite management company is located a couple miles away, where you need to pick up and drop off the physical keys. No lockbox at the property. Pain in the neck...It was Room 315. Beds were OK, but the dogs in the building barked at all hours. Beware! Go elsewhere!
Stayed 2 nights in Jan 2019
Response from StayWP Staff on Feb 1, 2019
Thank you for your review and we value all feedback that we receive from our guests. Stay Winter Park believes that vacations are wellness and we are sorry your stay did not go well. Each unit is individually owned and your feedback will be shared with the owner. This is very much an economy unit. We have so much more to offer, including units with keyless entry and the ability to by-pass check-in. Stay with us again to see a better side of Stay Winter Park.

10/10 Excellent

DENORES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from Reservations on Nov 25, 2018
Thank you for your positive feedback! We hope you return soon.

10/10 Excellent

Verified traveler

Stayed 2 nights in Oct 2018
Response from Guest Services Team on Oct 16, 2018
We are so glad that you enjoyed yourself and your accommodations. We hope you find your way back to Stay Winter Park soon!

6/10 Okay

Gloria, Edmonds, Washington state.

Disliked: Property conditions & facilities, room comfort
This property is old and needs some upgrading. Strange unpleasant mustiness as one enters the place. Telephone not working. Incorrect WiFi password given to me upon registration , so could not even use my laptop for internet services
Stayed 2 nights in Sep 2018
Response from Guest Services Team on Sep 25, 2018
We are so sorry to hear this. Every one of of handpicked units are unique, and individually owned. I will reach out to our Director of Rentals so she can pass this information along to the owner. We appreciate the feedback, and hope you come back to the great Rocky Mountains again. We hope to see you soon! .

10/10 Excellent

Mandy J.

Clean, cozy, and close to everything!
You can’t beat the location as you’re in walking distance to everything in winter park. Condo was clean and cozy! Would recommend this place to anyone coming to the area!
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WiFi didn’t work, but otherwise the place was great!
Stayed 5 nights in Mar 2018
Response from StayWinterPark Staff on Mar 18, 2018
We are sorry to hear that the wi-fi didn't work in the unit, but happy to hear that everything was good with your stay. We hope that you stay with us again

8/10 Good

Robin, denver co

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
The pool hot tub and rec center were lovely. The condo was okay for what we needed. Outdated bathrooms but overall very comfortable.
Stayed 3 nights in Feb 2018
Response from Julia on Feb 7, 2018
Thank you for your review Robin. We are glad that you enjoyed your stay with us and appreciate your feedback. We will provide the owners of the unit this information with the hopes that they can upgrade the bathroom.

4/10 Poor

Carla

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Avoid Bldg 15, Unit 3
We have stayed at many, many places over the years in the Winter Park/Fraser area and this unit was by far the worst. I can't speak about other units but please stay clear of Bldg 15, Unit 3. Part of the ceiling light fell from the wall onto my friends head. No top sheets or pillow cases. Only two burners on the stove worked and they were the small ones. Carpet was extremely worn. Avocado Green bathroom (that's how old it is) And, a $20 additional charge at check in for towels (I guess it was in the fine print)! I hope the owner considers remodeling. It is way past its time.
Stayed 2 nights in Feb 2018
Response from StayWinterPark Staff on Mar 15, 2018
Thank you for your feedback and we are sorry to hear that you were unhappy during your stay. We will forward your comments to the owner of the accommodations so they understand the updates needed from our guests perspective. Our guests are important to us and we would have like to offer you a room move or upgrade during you stay, hopefully you will consider staying with us again and we will be able to place you in an updated unit.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointed with our stay this time!!!
Pretty disappointing stay this time. This is our second time visiting the Hi Country Haus. Before we stayed in a large condo in Building 5, which was very nice, clean and great view. This time, however, we stayed in Building 20, on the 3rd floor which was severely dated. The condo itself is very old and dated. The kitchen and restroom was in descent shape, but the rest was pretty terrible. The mattress on bed was collapsed and we kept rolling off. The sheets and comforter were filthy and covered in hair. Extra pillows and blankets were also covered in hair. The couch looked like something out of a frat house dorm room and needed to thrown out about 5 years ago. Basic items weren't stocked. There was only a single roll of toilet paper, no soap or anything in the bathroom. Overall the place is very dark. We ended up staying only 1 out of two nights that we paid for, of course no refund, and getting another, much nicer condo in Granby. The Pool facility, however, was nice. Overall pretty disappointed! Pretty sure we won't return here again.
Stayed 2 nights in Jan 2018
Response from StayWinterPark Staff on Mar 15, 2018
Thank you for your feedback and we are sorry to hear that you were unhappy with your stay and the accommodations. All of our vacation rentals are privately owned, but we will take these comments to the owner in an effort to improve their unit. We wish that we could have been able to assist you more while you were here by offering a room move or upgrade. We hope that you would consider coming back as we have other accommodations that are updated.

8/10 Good

Cole

Liked: Cleanliness, property conditions & facilities, room comfort
Great, but one flaw.
Once we were able to get into our room, our stay was great! One big negative was we arrived at 6pm (1 hour after office close) and no one was there to help us. We weren’t told about this and weren’t given any number to call in this situation. We called all numbers we could find but we’re saved by 2 people also arriving late who had been to the property before, and knew another number for us to call. That number connected us to the right people to talk to to get our keys. If those people hadn’t have shown up by chance, we would have ended up paying to stay at another place for the night.
Stayed 2 nights in Jan 2018
Response from StayWinterPark Staff on Mar 15, 2018
Thank you for your input and information on how to make our policies better. We do try to include as much information as possible, unfortunately, we did not meet your expectations. Hopefully the changes we have made will help improve this process for everyone.

8/10 Good

Eleanor

Liked: Cleanliness, staff & service, room comfort
Enjoyed my stay
Went to visit family. For the area; the price was okay. Older building but they keep it nice. Kitchen was fully stocked with all utensils, dishes, and pans I needed. I would stay there again.
Hey Eleanor, Very glad to see you enjoyed your time with us here at StayWinterPark. The Winter Park area is a beautiful place to visit anytime of year and we offer a return guest discount to any of our previous guest so come back and see us again soon

8/10 Good

Albert

Liked: Cleanliness, staff & service, room comfort
Close to restaurants and shops
The unit itself was large enough for us (3) with 2 bedrooms and 2 baths, living, dining room and kitchen. The outside balcony was a descent size with a stream and mountain view. The unit is clean but worn and needs to be freshened up. I understand that this is in a ski town and the abuse it most get in season is probably bad but a little bit of upgrading and refreshing up in overdue.

2/10 Terrible

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Inspect first!
Walking in the first time, it looked very nice. However, as we settled in, we realized that the the sofa was totally warn out and the chairs were dirty - we didn't know where to sit. The mattresses were old and lumpy; they had multiple layers on "mattress toppers" that didn't help. No one slept well. This was unit 2121. After two nights, because of a maintenance issue we were moved to unit 2201. Things there were much better!
Hey David, Very sorry to hear about this experience but I'm glad we were able to get you moved to a better condo. Its only with input and feedback from our guest can we learn how to improve. I would like to let you know that we offer a return guest discount to all of our previous guest so I hope you will come back and see us again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay in Winter Park
Cozy condo that we enjoyed thoroughly . Great indoor pool and hot tubs. Only thing that was bothersome was construction near the condo. Since we were there during the week we were being woken up early by all of the machinery . But that is only a temporary issue . We would certainly go back again .
Stayed 2 nights in Jul 2017
Response from Kyle Jenkins on Jul 22, 2017
Very glad to see you enjoyed your time with us here at StayWinterPark, I am sorry you guys had to hear all the construction in the morning. On the bright side the next time you come stay with us that area will be just that much better & I would like to let you know that we offer all of our previous guest a return guest discount.

8/10 Good

Troy

Liked: Cleanliness, property conditions & facilities
Good for exploring the area
Good for what we needed. A bed and a pull out for the kids. The bed was a little uncomfortable but not horrid. A tad bit dark in the condo but overall a good stay for a good price.
Hey Troy, I am very glad to see that overall you guys enjoyed your stay. I will be passing along the info about the bedding to our management team. I would like to let you know that we do offer a return guest discount to all guest that have stayed with us before.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Booked room for 6. The first room they gave us did not have sleeper sofa. Moved us to another unit. It had sleeper sofa, but only 1 bed in each BR. Was expecting twins. Luckily, only 4 ended up going on our trip. Would have been very hard getting 6 guys in this unit. But, it was clean, nice kitchen, and right on the LIFT line.

8/10 Good

Mark

Liked: Cleanliness, room comfort
Convenient to the slopes
Enjoyed the easy access to the local "Lift" service. Also, the community room is a great addition!

8/10 Good

Angel, Denver, CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location... Exceeded expectations!
I was happily surprised with how convenient the location of this condo was, walking distance to local restaurants, bars and shops - especially the unit I rented in building 19. The condo itself was a bit dated, but it was nice and cozy. The kitchen was updated and had everything we needed. It was nice and clean. Only complaints: the board games in the condo were all missing a significant amount of pieces. Not that games are a requirement, but at that point, just throw them away, because it's just a tease. The bedding could use some updating as it's a bit worn and thin. No blow dryer, which I think is a must as it's pretty much standard in all rentals. It would also be nice if the balconies were cleared of ice/snow so they could actually be used. I did not have any interaction with the front desk except for at check-in and check-out. At check-in the lady was very helpful, told us everything we need to know about the community amenities and local attractions. At check-out, I just dropped off the keys and was good to go. The rec center was nice, new and I enjoyed the spa. Overall, my experience was terrific, and I would definitely stay here again!

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
We did not stay at hi country haus - we were moved to Timber Run very disappointed in Timber Run as Hi Country Haus had a new pool and rec area and we could have been right there on property with our other friends

8/10 Good

lynn, Denver, CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy location
The unit had a homey feel to it and came with all the promised amenities. The staff was great and the location was walkable to downtown Winter Park, as well as the lift bus to the resort. A little pricey for what it was though.

4/10 Poor

Shelley, Denver, CO

Liked: Staff & service, property conditions & facilities
1 bd condo in Winter Park was fine
The check in was not so good. I had specifically requested #703 and was given #1403. We only went up there to see #703. The front desk was very nice to change it for us to the correct number.

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Small kitchen and local channels only
The problem with this room was the small kitchen. If you like to cook do not stay in this room- very little counter space. The refrigerator is so small and cheap - normal size bottles do not fit. The heat is variable - works well sometimes but then is very cold. Also - the choice of tv channels is limited- they have direct tv but local channels only- no cable! Customer service is very bad- when we asked them if another room was available- they were not very understanding and told us the room layouts are all the same - which is not true! They were more interested in running our credit card then helping us out, It is sad because Hi Country Haus was once our favorite place to stay in Winter Park. Back then the customer was great! I feel this is no longer the case.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had to cut my 3 night stay to 1 night but the accommodations and staff were excellent!

10/10 Excellent

Angee, centennial, co

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family weekend at Hi Country Haus!
We visit winter park a lot each winter but this was our favorite trip of all because the unit we rented was so nice. The new rec center really topped off the trip perfectly! We are going to go back to this property many times this winter.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service!
We left a Redbox DVD in the DVD player and the housekeeping staff returned it for us! We also left mittens & they agreed to hold them for us until our next trip up there. Fantastic service!!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small, but nicely refurbished 1 bedroom condo. Great location in town, but very quiet. Has a nice fireplace and is next to the Frazier river.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
The WIFI and the phone did not work and I reported that it was not working, but nobody did anything.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel! Awesome views.
At first we were booked in a non handicapped accessible room, when I called and asked they upgraded us to a three bedroom, 3 1/2 bath condo.

6/10 Okay

Kat, Denver, CO

Liked: Cleanliness, property conditions & facilities
No WiFi
I was promised there would be wifi in my room, which is the reason I booked this hotel. Unfortunately wifi was only available in common areas, away from our building. Everything else was okay, though my girlfriend and I both got stuffy noses over the night which disappeared during the day. Maybe due to dust.

10/10 Excellent

Teresa, Scott City, KS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Vacation
This is the perfect place to stay in Winter Park. What an awesome suprise that we could see and here the beautiful creek that was running right by the complex. They had everything we needed for cooking expect food and spices. It was the most beautiful vacation.

10/10 Excellent

mari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, we enjoyed the area of Winter Park. Nice accommodations. Close to mountain activities. Winter Park.