Ratings based on 594 Verified Reviews

They paid and stayed. We double-checked.
2.9 out of 5
75% of guests recommend
3.0 Room cleanliness
3.3 Service & staff
2.8 Room comfort
2.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from st. paul, mn

convenient and right price

Posted Jun 30, 2015
Pros: convenient to activities room was comfortable price good
Cons: new tv repair water park improve staff more personable
Location: location was perfect for any activities close to restaurants, downtown, miniature golf, the ducks, water show, and easy access off the freeway
we had no children with us so it was good for us 3 parts of the water park were broken which didn't matter to us but should be repaired inside pool was very cloudy
1 out of 5
by A verified traveler

Not clean

Posted Jun 29, 2015
Pros: Nothing
Cons: EVERYTHING
Location: There were several nice restarauts around.
there was only 1 outdoor waterpark open for everyone. the inside for the kids was ok . i would not recommend this hotel to anyone. and the money that was spent for the stay was not a great deal. it was way too much for what i got in return.
3 out of 5
by A verified traveler

Not the best

Posted Jun 29, 2015
Pros: The only slides open. Everything else was pretty much closed
Cons: The sofa bed and its blanket. The blanket was very stiff and the sofa bed was uncomfortable.
Location: It was a little far away from the attractions but it was ok
It was ok. Not the best as I thought it would be. We booked this hotel because of its resorts but when we got their the lazy river, slides, the indoor basketball in water, and a little kids area was open. We planned on playing all day but we had to plan something else.
5 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Loved that it had both indoor and outdoor park.

Posted Jun 28, 2015
I loved staying here and my daughter enjoyed the water park. We had so much fun will definitely be back.
4 out of 5
Recommended
for Everyone
by A verified traveler from IL.

Nice indoor /outdoor waterpark for families.

Posted Jun 24, 2015
Check in was quite a wait should have had more staff. Room was nice and close to the pool a few minor things but we new renovations were going on. Would like to go back and see the updates. This was perfect for our 3 younger children. Wish more of the younger things would have been available for our 4 year old. Nice and close to alot of attrations. Overall this was a very pleasant experience and we would stay again.
1 out of 5
by A verified traveler

Horrible

Posted Jun 23, 2015
They did not have our reservation in file due to a system change. It took almost 8 hours before our rooms were ready. More than half the water attractions were closed. None of the vending machines worked. The beds were like cement blocks.
3 out of 5
Recommended
for Everyone
by A verified traveler from A

Outdated in midst of updating some things...,

Posted Jun 22, 2015
The check in process took a very long time. Most of the process was manual--Rolodex files rather than computers. There was no express checkout available either. It would be nice to update and streamline that process. The only time hotel staff interacted with us was at front desk at check in/out and were indifferent. Lifeguards were observant but did not interact either (which was fine as they were obviously doing their jobs). The hotel decor was outdated but beds and bedding VERY comfy. Half of water attractions were not open due to renovations though website stated it'd be done before our stay. I'd also like to see a continental breakfast. We'd try again after renovations as it was comfortable overall.
1 out of 5
by A verified traveler from Illinois

Needs Updating

Posted Jun 22, 2015
This was not a good hotel. It is in dire need of updates. Upon arrival, and seeing our room we decided it was not for us, and we checked out.
1 out of 5
by A verified traveler from sparta wiscobsin

Had a terrible stay.

Posted Jun 22, 2015
Didn't get our room cleaned I had to do it. Tiki bar was not opened. Never got fresh towels
2 out of 5
by A verified traveler from Illinois

Posted Jun 21, 2015
Pros: It's geared towards the younger children.
Cons: Everything
Location: The location was on the out skirts of town, which we like. It doesn't take long to get to the attractions.
Ckg. in took longer that usual b/c of a computer upgrade. Staff was good at handling it. Our air conditioning did not let enough cold air to come through and it was exetremely noicy. There was no ice machine on our floor. All the childrens pools outside were shut down due to improvements being made. The pools that were opended outside were full of grud at the bootem of the pool. When I asked one of the life guards about it he said they would clean it when the pools were emptied. This is the beginning of the season, the pools were filthly and their not going to clean them until the Fall! Something is wrong with that picture. We cleaned the pool we had on a weekly basis and sometimes more. We have had good luck with the Polyesian in the past but after this year I'm not sure we'll go back.