Ratings based on 528 Verified Reviews

They paid and stayed. We double-checked.
2.9 out of 5
75% of guests recommend
3.0 Room cleanliness
3.2 Service & staff
2.8 Room comfort
2.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Ok place to stay

Posted Mar 28, 2015
Beds were rock hard. Pools were way smaller than we thought. Not very clean. Bath tub was clogged after one shower. Kids loved it.
2 out of 5
by A verified travelerfrom milwaukee wi

Disappointing vacation

Posted Mar 24, 2015
Pros: Just the usual location becuase that is all I knew.
Cons: My expereience and probaly a tour with a reduce price would be nice for the new timeshare.
Location: Its 2 hours away from my home in milwaukee wisconsin
I have been coming to the polynesian for many years and was shocked upon checking that the name was changed but the receptionst didn't know to what name and said the andersons sold it to capitol resorts and in 2017 the only way to visit polynesian is to buy timeshare. I just think that being an long time customer that I would have been informed when I booked or when I checked in at the front desk. I also wasn't told about the remodeling I had to take my children outside in order to get to the water park by the front lobby and now my kids have colds. I was also shocked to know when I got a text from my credit card that the charge was under santuary resort and when I questioned the receptionist they said oh yeah that is the new name. smh Also I want to add as a long time guest if I was informed about the timeshare I probaly would want to join or visit for an tour.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great experience.

Posted Mar 24, 2015
Pros: Customer service was the best. Very friendly and helpful staff.
Cons: People were loud in the hallways in the early morning. I was woken up a few times. Not the hotel's fault, but customers can expect loud kids.
Location: Rick Wilcox theater, several restaurants, and bars all nearby. Close to several attractions.
Great customer service. Easy to find. Close to WI Dells attractions.
2 out of 5
by A verified travelerfrom Green Bay-Business owner

No go in future

Posted Mar 13, 2015
Beds were terrible, old tube televisions with only 5 channels, and one channel was black and white. Thank God we were only at the hotel to sleep and shower
2 out of 5
by A verified traveler

Very outdated...

Posted Mar 3, 2015
The hotel is very outdated. The rooms are original with old TV, comforters, bathrooms, carpet...everything OLD. Pool is geared towards small children. No swimming area in the waterpark. Hallway closed so you have to drive to lobby pool. Staff rude and poor trained lifeguards if you can even call them lifeguards. Located on far end of town and not near any of newer nicer hotels. Spend a little more for a better hotel.
1 out of 5
by A verified traveler

Horrible

Posted Feb 23, 2015
Bathrooms were disgusting in our room and at the pool. Water park was awful. We actually wondered if the lifeguards were a joke. I've never seen such a thing. Paint from the water attractions was floating in the water everywhere. I will never go back and really wanted my money back. My son is puking 24 hours after being there, coincidence I don't think so.
1 out of 5
by A verified travelerfrom Chicago IL.

This place is a dump

Posted Feb 18, 2015
Hotel being renovated unable to access lobby or pool without going outside from our room. Waterpark with rusty equipment. Hot tub jets do not work holes in the rock wall that hot tub backs up too. Tiki bar closed. Heat In room would not shut off went to open window and it was broken. Beds rock hard. Horrible stay! Would of left but everything was booked due to multiple sporting events going on that weekend.
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel Stay

Posted Feb 17, 2015
Our room was ok.. The tub filled up with water when taking a shower and the shower head is very low that I had to kneel while washing my hair and I am not overly tall. The sink made a high pitched noise when turned on and was not pleasant having to walk outside to get to one of the water parks with the weather being so cold!! I understand the hotel is being renovated but you shouldn't have to walk outside.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom chicago il

Nice

Posted Feb 16, 2015
Kids had a good time. Nice place for the price. They accommodated a family of 6.
2 out of 5
by A verified traveler

Currently being re-modeled

Posted Feb 16, 2015
Hotel doesn't look like it has been updated since the 70"s. It is currently being remodeled, but the rooms available at this point are disconnected from the hotel lobby. So you need to walk or drive around the building. We couldn't get into our room as the card key didn't work. It took maintenance about an hour to fix. Would not recommend this hotel at this time. Our stay was Feb. 2015.