Ratings based on 310 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
77% of guests recommend
3.2 Room cleanliness
3.5 Service & staff
2.9 Room comfort
2.8 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Absolutely horrible!!!!!!!

Posted Jul 17, 2014
Nothing about this hotel was as advertised! Staff were extremely rude, there is no wifi in rooms but worked in lobby they said but are entire stay it wasnt working. The rooms were disgusting, sheets and pillow cases had all sorts of nasty stains, towel were just nasty, bed was harder than a rock. I can go on and on, seriously never going there again! Ahhhh so horrible!!!!
3 out of 5
by A verified traveler from WI

Needs some renovations.

Posted Jul 15, 2014
Pros: The price was good. And they did offer a nice outdoor waterpark area and all the staff was very pleasant.
Cons: The rooms need to be updated.
Location: Lots to do. Love going to the Dells with the kids!
The outdoor waterparks are nice. The indoor parks need some renovating. Also, the parks close at 9 p.m., so not much time to spend in the waterparks in the evening. The first room we were offered, smelled of heavy smoke, eventhough we booked a non-smoking. We did get a second room. The front desk was understaffed, with only one person working, but she was very pleasant and helpful. The rooms are in desperate need of some renovations. But, the second room was very clean and did not smell of smoke.
3 out of 5
by A verified traveler from chicago

Hotel food is horrible

Posted Jul 14, 2014
Not coming back................ . .......................................
2 out of 5
by A verified traveler from Colorado Springs

Not what I expected

Posted Jul 12, 2014
The pictures of the hotel are a lot nicer than the hotel actually was. The waterpark was fine to above average. The hotel was just not that nice. Overflowing toilet on multiple ocassions caused me to demand a new room. Sliding door wouldnt lock so I had to ask for a piece of wood to slide into the door to prevent anyone from entering our room when we left. Finally, no wifi throughout the hotel. In order to access the internet you had to sit in the lobby and connect to the intermittent signal.
1 out of 5
by A verified traveler

Posted Jul 11, 2014
No one answered the phone. Rooms smelled smoky and dirty.
3 out of 5
Recommended
for Everyone
by A verified traveler from big lake MN

Posted Jul 9, 2014
It was fun for the kids they loved it. I think after their remolding it will have better beds and service. I think overall for what I paid was ok but I'm picky.
1 out of 5
by A verified traveler from Chicago

Nice mold

Posted Jul 9, 2014
Mold in the bathroom - sheets from the 90's and a nice faint smell of mildew in the air
4 out of 5
Recommended
for Everyone
by A verified traveler

H.H very pleased with the location.

Posted Jul 8, 2014
My family and are very happy with the service however, the bathrooms wore not so clean and dry towels are the waterpark wore needed the shelfs wore always empty. Overall we had a great time!
3 out of 5
Recommended
for Families
by A verified traveler

Posted Jul 7, 2014
Pros: The boys liked the outside water park and there was not a waiting line even thoug the resort was full. Very quite
Cons: update the beds and clean the pool and inside water park
Location: Wisconson Dells is a great place to visit. Lots of things to do. Duck rides, laser tag, go carts, train delivered food and alot more
The staff was very helpful. Listened to what our needs were. the life guards also. Need better sheets and need to clean up the inside pool as would not let my grandchildren swim in there. Also the inside water park stunk very bad on saturday and nothing was done about it. Smelled like vomit. did not want the kids to play in there either. We were told it was sold to Capitol and going to be condos. That will be nice.
2 out of 5
by A verified traveler from lakeville, mn

I will never stay here again

Posted Jul 7, 2014
The hotel was awful. I paid a lot of money only to get a room with an AC that didn't work properly, outlets didn't work, the bathroom door was locked when we got there, and the room smelled damp and musty.