Exterior

Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
703 N Frontage Road, Wisconsin Dells, WI

Reviews

7.8

Good

Rating 10 - Excellent. 169 out of 494 reviews" "
Rating 8 - Good. 176 out of 494 reviews" "
Rating 6 - Okay. 77 out of 494 reviews" "
Rating 4 - Poor. 38 out of 494 reviews" "
Rating 2 - Terrible. 34 out of 494 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

marcin

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice clean hotel close to everything.
Stayed 2 nights in Mar 2024
Response from Manager on Apr 2, 2024
Hello marcin,We are delighted to hear that you found our hotel clean and conveniently located. Your feedback is greatly appreciated. We hope to welcome you back in the future for another enjoyable stay.

8/10 Good

Megan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A non-fussy hotel with good parking and access to walking paths. The continental breakfast has great options and offers hot foods. Clean, friendly, well-maintained pool. Bed was nice and plush.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 16, 2024
Hello Megan,We are pleased to hear that you enjoyed our convenient location with accessible parking and walking paths. It's delightful to know you found our continental breakfast with hot food options to your liking and enjoyed our clean, friendly pool. We are glad you found the bed comfortable for a restful stay. Thank you for sharing your positive feedback with us!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Slept well. Good breakfast.
Stayed 1 night in Mar 2024
Response from Manager on Mar 12, 2024
Hello Robert, We are thrilled to hear that you had a comfortable stay and enjoyed our breakfast offerings. Your positive feedback is greatly appreciated, and we hope to welcome you back soon for another wonderful experience.

10/10 Excellent

Jennifer

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Jennifer,We are thrilled to hear that you had a wonderful experience at our hotel! We hope to welcome you back soon for another fantastic stay!

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 15, 2024
Hello Jim,Thank you so much for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. It was our pleasure to serve you, and we hope to welcome you back soon for another memorable stay.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 27, 2024
Hello Jonathan,Thank you for choosing our hotel for your stay. We appreciate your positive rating and are glad to hear that you had a satisfactory experience. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon.

10/10 Excellent

Angela, Hartford

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Hello Angela,Thank you for choosing our hotel for your stay. We strive to provide exceptional experiences for our guests, and we are delighted to hear that you had a wonderful stay with us. We look forward to welcoming you back in the future.

4/10 Poor

Verified traveler

Disliked: Room comfort
No control over the hotel
Had a domestic disturbance happen in the room next door, cops were called and couldn't do anything because nobody pressed charges. The hotel staff were informed by multiple guest what happened but didn’t remove the issue from the property in a prompt manner. I refused to go back to sleep because we felt unsafe and left the property to never return. Hotel staff need to take control and boot trouble guest.
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Dear Guest, Thank you for sharing your experience with us. We apologize for any inconvenience you may have encountered due to the disturbance. Our staff is committed to ensuring the safety and comfort of all guests. We appreciate your feedback and will use it to improve our response to such situations in the future. We hope to have the opportunity to welcome you back again soon.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Jan 3, 2024
Hello Paul,We appreciate you choosing our hotel for your stay. Please feel free to reach out to us directly if you have any feedback or suggestions that will help us improve your experience next time. We hope to welcome you back soon!

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff
Stayed 3 nights in Dec 2023
Response from Manager on Dec 31, 2023
Hello Kelly,Thank you for sharing your feedback about our hotel. We take pride in maintaining a clean environment and providing exceptional service from our friendly staff. We greatly appreciate your positive comments and look forward to welcoming you back on your next visit.

6/10 Okay

Srivatsan

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Manager on Jan 2, 2024
Hello Srivatsan, Thank you for choosing our hotel for your stay. We appreciate your feedback and would love to hear more about your experience during your time with us. If you have any specific concerns or suggestions, please don't hesitate to reach out to our team directly. We value your opinion and strive to continually improve our services.

10/10 Excellent

Krzysztof

Stayed 1 night in Dec 2023
Response from Manager on Jan 20, 2024
Hello Krzysztof,We appreciate you choosing our hotel for your stay! We're thrilled to hear that you had a wonderful experience with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back again soon!

10/10 Excellent

Courtney D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great start
Response from Manager on Feb 6, 2024
Hello Courtney D,Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience did not meet your expectations. We appreciate your valuable input and would like to assure you that we take all guest concerns seriously. We kindly encourage you to reach out to our management team directly, as they would be more than happy to address your concerns personally.

10/10 Excellent

Craig, Freeport

Traveled with group
Liked: Amenities
Decorated for the season, Christmas!!
Stayed 1 night in Dec 2023
Response from Manager on Dec 12, 2023
Hello Craig,We appreciate your feedback regarding our festive holiday decorations! Creating a joyful atmosphere is important to us and we're delighted that our Christmas decor met your expectations. Thank you for choosing our hotel and we hope to welcome you back for more memorable experiences in the future.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 13, 2023
Hello Ashley,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a perfect 10 experience with us. We love providing exceptional service to our guests and we hope to have you back for another memorable stay in the future.

10/10 Excellent

Sarah

Stayed 1 night in Dec 2023
Response from Manager on Feb 1, 2024
Hello Sarah,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had such a wonderful experience with us. If you have any further comments or suggestions, we encourage you to reach out to us directly so that we can continue to provide exceptional service to our guests. We hope to welcome you back again soon!

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting!! Hair and piss everywhere! Left immediately after checking in
Stayed 1 night in Dec 2023
Response from Manager on Dec 6, 2023
Hello Melissa, We apologize for the experience you encountered during your recent stay with us. We strive to maintain high cleanliness standards and will investigate this matter further with our housekeeping team. Thank you for bringing this to our attention.

6/10 Okay

Noah

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Noah,Thank you for choosing our hotel for your stay. We appreciate your rating and would love to hear more about your experience. Kindly reach out to us with any feedback you have, so we can address any issues and continue to improve our services.

2/10 Terrible

Brenda

Disliked: Staff & service, property conditions & facilities, room comfort
Couples night out.
Was not happy we traveled 4&a half hours to stay here and we requested a room with a whirlpool tub and did not get it so was not happy at all. The man at the front desk would not change it because he said all the rooms with the whirlpool tubs were already taken. But went to dinner at a place called Hot Rocks they are awesome.
Stayed 1 night in Nov 2023
Response from Manager on Nov 20, 2023
Hello Brenda,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the unavailability of a room with a whirlpool tub during your stay. We strive to meet all guest requests, however, availability is subject to change. We appreciate your understanding and hope you enjoyed your dining experience at Hot Rocks.

10/10 Excellent

Dana

Stayed 1 night in Nov 2023
Response from Manager on Dec 9, 2023
Hello Dana,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a wonderful experience with us. We strive to provide exceptional service and it is great to know that we have met your expectations. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back in the future!

6/10 Okay

Jim and Linda

Traveled with partner
Surprise nightly fee added on. Stained wash cloth and chair. Poorly lit room.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 19, 2023
Hello Jim and Linda,Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We appreciate your concerns and have passed them along to our management team for review. We strive to provide a comfortable and enjoyable experience for all our guests and will take your comments into consideration for future improvements.

6/10 Okay

Edward

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Manager on Nov 12, 2023
Hello Edward,Thank you for taking the time to share your exceptional rating! We greatly appreciate your positive feedback and are thrilled to know that you had an outstanding experience at our hotel. We strive to deliver top-notch hospitality and it is rewarding to hear that we have exceeded your expectations. We look forward to welcoming you back for another exceptional stay in the future.

4/10 Poor

Amanda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Smells like cigarettes, pee, & weed. Which I could care less about the weed smell. But there were cracks in the trim and walls of our room, the fridge didn’t work very well, & it smelt like cigarettes. The bed was pretty comfy though and compared to other places in the Dells, it’s not awful. The bathroom stunk like pee & the elevator… well, take the stairs if you can. It’s small and slow. Overall, I’d stay again if I had to, but I don’t think it’s worth more than $80/night.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 7, 2023
Hello Amanda, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We appreciate your compliments regarding the comfortable bed and realize the importance of a good night's rest. We take all guest concerns seriously and will address them accordingly. We hope to have the opportunity to serve you better in the future.

10/10 Excellent

Mychaela

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice for the price. Beds are comfortable
Stayed 2 nights in Oct 2023
Response from Manager on Oct 31, 2023
Hello Mychaela,Thank you for choosing our hotel for your stay! We're delighted to hear that you found our beds comfortable and price is great value for money. Your satisfaction is important to us, and we hope you had a pleasant overall experience. We appreciate your feedback and look forward to welcoming you back again soon.

6/10 Okay

Laura David

Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from Manager on Oct 24, 2023
Hello Laura David, Thank you for your review. We appreciate your feedback and will strive to improve your experience in the future.

10/10 Excellent

Jenny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Manager on Oct 21, 2023
Hello Jenny,Thank you so much for your extremely positive review! We are glad to hear that you had such a fantastic experience at our hotel. We hope to welcome you back again soon!

10/10 Excellent

Janice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom was safe and accessible for physically challenged .
Stayed 1 night in Oct 2023
Response from Manager on Oct 19, 2023
Hello Janice,Thank you for letting us know that our bathroom was safe and accessible for guests with physical challenges. We strive to provide a comfortable experience for all our guests.

10/10 Excellent

Janes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 17, 2023
Hello Janes,Thank you for your exceptional rating! We are delighted to have exceeded your expectations and hope to welcome you back soon.

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Just off the highway, easy to get to. Staff was friendly and the room was clean.
Stayed 1 night in Oct 2023
Response from Manager on Oct 14, 2023
Hello Lorraine,Thank you for your positive review! We are delighted to hear that you found our location convenient and our staff friendly. It was our pleasure to provide you with a clean and comfortable room. We hope to welcome you back soon!

8/10 Good

Minh, mount Prospect

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ilke it everything close this hotel
Stayed 1 night in Oct 2023
Response from Manager on Oct 11, 2023
Hello Minh,Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. We hope to see you again in the future. Thank you for your valuable business.

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very convenient and competitive priced. The heater/air was a tad loud in the room when clicked on. Very nice breakfast though a banana would have been good. The woman in charge was also the first registration person.. she was busy but very polite and efficient. Very clean rooms
Stayed 1 night in Oct 2023
Response from Manager on Oct 11, 2023
Hello Susan,We appreciate the comments, especially with regards to your opinion of our breakfast as well as our room. We hope you'll return to see how we continue to improve our service and hospitality.

10/10 Excellent

Nigel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property public areas (breakfast area) undergoing refurbishment works where noise and dust is kept to a minimum. This does not detract from overall cleanliness of hotel which is of a high standard. Beds super comfortable and everything you need in a hotel bedroom. Breakfast for a budget hotel was good with a varied selection of both hot and cold food. Overall yes I would definitely stay here again. Recommended.
Stayed 1 night in Oct 2023
Response from Manager on Oct 6, 2023
Hello Nigel, I'm sorry that your stay was compromised by “noise/dust/mess” from the renovations. We're doing everything we can to minimize the inconvenience, and the dates of the renovations are listed, we hope to have you back for a future stay once work is complete.

8/10 Good

Nick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 3 nights in Sep 2023
Response from Manager on Oct 4, 2023
Hello Nick,Thank you for taking the time to share. We appreciate your feedback regarding our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 Good

Erin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel accomodations were good. Wished the breakfast hours were longer not 6 to 9am every day. On the weekends give an extra hour.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 26, 2023
Hello Erin,Thank you for taking the time to share your comments regarding our breakfast. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 23, 2023
Hello Chris,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

10/10 Excellent

Matt

Traveled with family
Liked: Cleanliness, staff & service
It was a good value for the price
Stayed 1 night in Sep 2023
Response from Manager on Sep 23, 2023
Hello Matt,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our price and your insights regarding our value. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

8/10 Good

Amanda

Stayed 1 night in Sep 2023
Response from Manager on Sep 19, 2023
Hello Amanda,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 Good

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in: super easy and swift! Room: we had 2 queen beds. ample pillows and soft, clean sheets. updated bathroom, bright. TV, fridge, microwave. the hotel next to us, residents had a burn out challenge going so it was rather noisy. but that is not this hotels fault. i would just assume that you can hear most ruckus. breakfast: juice and coffee machine, breakfast pastries, bread, bagels, three different options for cereal, eggs, sausage, and a automatic pancake machine. decent spread, limited seating. overall a decent stay, and would stay again.
Stayed 1 night in Sep 2023
Response from Manager on Sep 13, 2023
Hi Michelle,Thank you for being a guest with us and taking the time to share. We are sorry to hear you felt our breakfast area had limited seating and that you experienced some neighbor noises. We appreciate your feedback as we use this in our continuous efforts to meet the many different needs of our guests. Please keep us in mind for a future stay the next time you are in the area.

8/10 Good

Glenn

Traveled with family
Liked: Cleanliness, staff & service, room comfort
One of the shear curtains was ripped and one light bulb was missing from bathroom
Stayed 2 nights in Sep 2023
Response from Manager on Sep 13, 2023
Hello Glenn,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our hotel. We hope to someday have another opportunity to host your stay.

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
just simple over night which it work very well
Stayed 1 night in Sep 2023
Response from Manager on Sep 13, 2023
Hello Richard,Guest satisfaction is our number one objective so we really appreciate the input regarding our hotel. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

10/10 Excellent

Raymond, Schaumburg

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 2 nights in Sep 2023
Response from Manager on Sep 11, 2023
Hello Raymond,Thank you for sharing your experience. We truly appreciate the insight regarding our hotel. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

10/10 Excellent

Ed

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast area was well-patronized for good reason, with simple but nicely stocked with assorted breakfast items for all ages and of course the all-day coffee availability. Great room on third floor, with whole building pretty quiet even with assortment of families, large and small, throughout on busy Labor day week-end. Very accommodating staff - kudos to front desk.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 9, 2023
Hello Ed,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

10/10 Excellent

Rene g

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and comfortable, friendly staff, breakfast was great, coffe was really good.i will stay again.
Stayed 3 nights in Sep 2023
Response from Manager on Sep 6, 2023
Hi Rene G,It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a good breakfast service and comfortable accommodations. We are overjoyed to hear that you had a good time with us, and we thank you for sharing your experience!

10/10 Excellent

alan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable
Stayed 2 nights in Aug 2023
Response from Manager on Sep 2, 2023
Hello alan,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. Please do consider us again on your next visit to the area.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Very easy to check a family member in due to not being able to get home that night Front desk very friendly
Stayed 2 nights in Aug 2023
Response from Manager on Aug 31, 2023
Hello Valerie,Thank you for your review and comments regarding our front desk. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality inn and suites overnight stay.
Perfect for what we were hoping for! Comfortable!
Stayed 1 night in Aug 2023
Response from Manager on Aug 31, 2023
Dear Guest,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

2/10 Terrible

Perla

Stayed 1 night in Aug 2023
Response from Manager on Sep 14, 2023
Hello Perla,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

6/10 Okay

Pauline

Stayed 2 nights in Aug 2023
Response from Manager on Aug 26, 2023
Hello Pauline,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Terry

Stayed 1 night in Aug 2023
Response from Manager on Sep 9, 2023
Hello Terry,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

10/10 Excellent

Bob and Cindy

Stayed 3 nights in Aug 2023
Response from Manager on Sep 7, 2023
Hello Bob and Cindy,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.