Ratings based on 166 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Bangor, ME

Great stay

Posted Nov 24, 2014
Stayed 2 nights for MIT Splash. Easy commute, good and convenient breakfast in am. 2 bedroom suite had fireplace, and everything 5 of us needed. Nice and clean. Excellent staff, very helpful and accommodating. Kids enjoyed pool. Thanks
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New York, N.Y.

The hotel staff very polite And helpful

Posted Nov 21, 2014
Location: Very easy to get to
Nice free breatfast every day. Clean pool...front desk clerks very friendly and ready to assist you. We like the room. Very big and clean.
Comment from Hotel Management
Nov 24, 2014 by HotelMgmt, Hotel Management
Thank you for telling us about your stay at the Residence Inn by Marriott Boston-Woburn. We’re glad that amenities, such as our complimentary hot breakfast buffet and indoor pool added to your experience. Our staff is committed to providing all of our guests with great service and it’s great that they influenced your stay. Visit us again the next time you’re in the Boston area!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom panama

Very convenient location

Posted Oct 21, 2014
Pros: It allows you to have a light meal or breakfast if you don't want to go out. We always emjoy staying at Residence Inn
Cons: Everything was fine
Location: The location was convenient for the business we were there for. Not much to do around
We had a pleasant stay. The room was comfortable and we always found everything in order.
Comment from Hotel Management
Oct 28, 2014 by HotelMgmt, Hotel Management
It’s lovely to hear that you had a wonderful time at the Residence Inn by Marriott Boston-Woburn! We’re glad that our location was favorable and our accommodations suited your needs for your trip. Thank you for letting us know about your stay; we welcome you to return on your next Boston visit.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Nova Scotia

The Best Customer Service EVER!!!!

Posted Oct 1, 2014
Pros: Clean and comfortable. Accommodating. Great hot breakfast and social meal. Fantastic customer service - HR here knows how to hire!
Cons: Too much chlorine in the pool and the pool was too cold to enjoy.
Location: Short trip to Boston and Salem and everything they have to offer.
Recently travelled to Boston to see the Lion King, but chose to stay outside of City b/c of price. The staff at this Marriott are some of the best I have every encountered. From the intial shuttle from the station to the hotel, to a late check out and shuttle back to the bus station for us to catch our flight. They assisted with trolley tour sales, information about Boston and Salem, food recommendations, shuttle services within the local area, extra towels, etc. The breakfast offered something just a little different every morning (4 mornings) and the staff overseeing food preparation and distribution were friendly and extremely accommodating. I heard many folks in the dining area commenting on the exceptional service! When you meet housekeeping in the halls, they smile and greet you, when you enter and leave you are greeted with a smile...I could go on and on...but I think you get the picture.
Comment from Hotel Management
Oct 7, 2014 by HotelMgmt, Hotel Management
The Lion King is such a wonderful play and we hope that you enjoyed watching it! We’re so glad that you chose to join us at the Residence Inn by Marriott Woburn and had a delightful experience. Providing consistent, exceptional service is our top priority and we’re ecstatic to learn that you, along with other guests you encountered experienced such. We do regret that our pool was not to your liking; our staff would have been happy to adjust the temperature for you. Your kind, detailed review of the Residence Inn by Marriott Woburn is greatly appreciated and we hope that you will return to us in the future.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom ottawa

Clean, new, friendly n Great breakfast !

Posted Sep 28, 2014
I Checked many hotels and I chose this one because parking, breakfast and proxity to the city. Free shuttle to the trak. Great place to stay!
Comment from Hotel Management
Oct 7, 2014 by HotelMgmt, Hotel Management
Thank you for selecting the Residence Inn by Marriott Woburn for your trip to Boston! We strive to provide our guests with everything they need for an enjoyable stay at a great value, and we’re glad that our complimentary amenities benefitted your experience. It would be a pleasure to serve you again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Winnipeg

Suite hotel outside of Boston.

Posted Sep 23, 2014
Pros: The staff. All were very helpful and friendly.
Location: Quite a ways outside of Boston. There are small suburbs around that you could explore, but we did not.
The staff are all extremely helpful and accommodating. Rooms are very spacious and well equipped. Quite a ways out of Boston, so if you do not have a car you have to use the commuter rail which costs $25/day. Hotel provides a very good and full breakfast daily as well as social type suppers Mon-Thurs evenings. I would highly recommend this hotel despite the cost and inconvenience of the commute.
Comment from Hotel Management
Sep 30, 2014 by HotelMgmt, Hotel Management
Thank you for your recommendation of the Residence Inn by Marriott Woburn. We’re glad that our complimentary dining options added to your experience. Our location is central to the city, historic locations in Massachusetts, and even to some New Hampshire sights, which makes our location popular for those looking to explore New England. Hopefully, you’ll have an opportunity to visit us again and check out more of these destinations!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 19, 2014
pleasant hotel with friendly staff and good amenities.
Comment from Hotel Management
Sep 22, 2014 by HotelMgmt, Hotel Management
Thank you for your review of the Residence Inn by Marriott Woburn! We’re glad that every aspect of your stay was delightful. Come back and see us again the next time you visit the Boston area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Staff was very helpful and professional

Posted Sep 15, 2014
Hotel was convenient to public transportation to downtown Boston. Hotel provided copies of directions to restaurants and public transportation.
Comment from Hotel Management
Sep 22, 2014 by HotelMgmt, Hotel Management
Your comments on your stay at the Residence Inn by Marriott Woburn are greatly appreciated. All of us want our guests to have the best experience possible, and we’re happy to hear that the staff members you encountered were kind and helpful. It would be wonderful to serve you again on a future visit.
5 out of 5
Recommended
for Families
by Renata

This traveler left a rating score only Posted Aug 26, 2014 on Hotels.com
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New Jersey

Nice for a getaway weekend

Posted Aug 19, 2014
Pros: Our room was a very good size (king suite) and quite during the night. The bedding was very comfortable and we slept well.
Cons: The shower in the pool area was out of order, and was reported to management.
Location: Lot's of restaurants in the area, plus convenient to Boston and Salem.
We needed a place convenient to Boston and surrounding areas, and this hotel fit the bill. The staff was very pleasant and accommodating, and the hotel itself was nice in a good area. Only inconvenience was the number of guests hitting the breakfast area at the same time.
Comment from Hotel Management
Aug 25, 2014 by HotelMgmt, Hotel Management
We’re happy to learn that our hotel suited your needs for your trip to the Boston area! It’s great that our accommodations provided you with a peaceful and relaxing place to rest your head over the weekend. We apologize that the shower in our pool area was not in service during your stay and we hope that it didn’t cause much of an inconvenience. Your review of the Residence Inn by Marriott Woburn is greatly appreciated and we welcome you to return the next time you’re in our area.