Ratings based on 27 Verified Reviews
They paid and stayed. We double-checked.
2.9 Room cleanliness
2.4 Service & staff
2.7 Room comfort
2.4 Hotel condition
They paid and stayed.
for Couplesby Lindafrom vermont
roomPosted Nov 27, 2014 on Hotels.com
we reserved a queen size and when we got there - there was no more queen size rooms available. we ended up with a double room. also there was no comforters on the beds. so we had to use the other throw blankets that were on the other bed.
for Personal Eventby A verified traveler
AwfulPosted Oct 27, 2014 on Hotels.com
Truly awful hotel. The rooms hardly ever get cleaned and are in serious need of work. Staff is unhelpful and barely speak English. Do yourself a favor and do not stay here.
for Personal Eventby danfrom ma
Barren and dark but cleanPosted Oct 24, 2014 on Hotels.com
It was a room for two nights.
for Couplesby Sabrinafrom Lockport
AwfulPosted Oct 23, 2014 on Hotels.com
Toilet didn't work when ask for help made a huge fuss, didn't offer a new room, lamp broke and huge white stain on floor
for Business Travelersby Weary travelerfrom New England
Consider this a multicultural experience?Posted Oct 20, 2014 on Hotels.com
After unpacking everything for the night, I discovered my room had only a fitted sheet and a blanket, no top sheet. I went ti the desk and asked if they could just give me a sheet , and I'd make the bed- simple enough, right? First they said "You don't need another sheet-Everybody does it that way". (I kid you not!) Then they said, no, they couldn't give me another sheet , but I could change rooms. I told them I had already unpacked everything, and it would be simpler just to get the sheet. No, couldn't do that, but I could move everything to another room- (which, presumably, had sheets in it, which they were unwilling to move form that room to mine). Your call on how to rate their customer service.... They eventually did bring me a sheet, but I'm wondering what other hygiene/cleanliness issues I expect as normal, that they considered "normal" to skip or omit.
for Business Travelersby A verified traveler
Posted Oct 12, 2014 on Hotels.com
for Business Travelersby Ritafrom Norwell Ma
Difficult entryPosted Oct 8, 2014 on Hotels.com
I had difficulty getting into the room and the person at the desk helped a little. He had to give me another room.
for Business Travelersby Jrfrom Boston, ma
Posted Sep 30, 2014 on Hotels.com
It was pleasant. Not great but very good.
by A verified travelerfrom new london, ct
Posted Sep 27, 2014
Decent sleeping area and find it secure. However, dusting/vacuuming doesn't happen behind bed, bureau and ceilings. The bathroom needs help! Cracks, leaks, Zero water pressure in the shower. The vents hasn't ever been cleaned, the dust is hanging out of it. There wasn't hot water for a day. One of the care takers said she didn't have hot water since the am but nothing was done about it?! Even after I told the same person I didn't have hot water.
Recommendedby JOHNfrom NEW YORK
TRULY BADPosted Sep 14, 2014 on Hotels.com
A TRULY DISGUSTING PLACE,EVEN IF THEY CANNOT AFFORD TO MODERNIZE,AT LEAST CLEAN IT ,PAINT IT PUT SHEETS ON WITH REAL BLANKETS,TRULY HORRIBLE!