Ratings based on 231 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean , clean , clean...

Posted Jul 13, 2015
Perfect location minutes away from I95 , quick check in , clean room , friendly staff , can not expect better then this %100 recommend...
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Experience

Posted Jul 13, 2015
I was very pleased with this room and stay. The room I booked was a suite with refrigerator and this was what was provided...no unpleasant surprises. The suite was very clean and boasted a microwave, desk area, and large seating area. The hotel representatives were excellent and professional, the suite was extremely clean and well stocked, and the free breakfast was self serve - but with full breakfast selections. There is a small gym with good equipment and free weights as well as a small indoor pool. I'd say the only negative is that the site is not yet listed in GPS services and pops up as being located on I-95 - so manually map out or locate Crossing Place and follow to the end. A pleasant experience! I would definitely return.
1 out of 5
by A verified traveler from New Jersey

Worst Experience Ever!

Posted Jul 5, 2015
Pros: Absolutely nothing!
Cons: Staff who are at the very least understand the need for repairs.
Location: We escaped from this place, therefore, I have no idea.
With the cost of this hotel, at a minimum, you would expect a working toilet and a remote for the television. We did not have either. As soon as we checked in, we advised the staff that the toilet would not flush and that there was no remote. The response that we received was a "promise" to place a requisition. We were forced to dress during the night and take the elevator to the first floor to use a public restroom. We ran out of there the next morning to escape this place and when again advised of the condition of the room, the clerk was only able to muster a weak "I am sorry". The carpeting was damaged, we never were able to use the television and the bed was average at best. Horrible, horrible, horrible!
Comment from Hotel Management
Jul 14, 2015 by Marby Laluces, Hotel Management
I do apologize if we missed something. Please do not think we are doing such things overall, give us another chance to prove that we can make things right.
2 out of 5
by A verified traveler

Beautiful hotel, manteinance forgotten

Posted Jul 2, 2015
Pros: Lobby staff behaviour Decoration
Cons: Facilities and rooms manteinance
Location: Very good location, a lot of shops and restaurants around the hotel area
The hotel look very nice, and have a beautiful decoration in the lobby and rooms. The manteinance of the rooms is really bad (Hangers falling, lamps broken, unused bulbs around the room,....). The cleanliness of the room is also bad, even a roach in the bathroom. Breakfast is fine but breakfast staff is tough. Lobby staff is very helpful and friendly.
Comment from Hotel Management
Jul 14, 2015 by MArby, Hotel Management
This is definitely not how we want your stay with us. Please excuse us for what we missed. Give us one more chance to prove that we can do things positive.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice stay

Posted Jun 27, 2015
Pros: Location, staff. Room very clean.
Location: Mall and restaurants.
Very nice hotel, close to restaurants, mall, highways. Very convenient.
Comment from Hotel Management
Jul 2, 2015 by marby, Hotel Management
We are so glad that you enjoyed your stay while you were here. I am so glad that you feel like home away from home. It was nice knowing your group.
3 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Modern Hotel close to everything

Posted Jun 22, 2015
Pros: Hotel is modern and newly remodeled and staff was extremely courteous and helpful.
Cons: Smell in rooms and bathroom privacy.
Location: Close to lots of restaurants, stores and highway. With close proximity to airports and city.
The hotel is recently remodeled, I would guess, and modern looking. The hotel room had a stale odor to it. Maybe must and/or teenage boy smell. Rooms were very neat and clean. Toilet was separated from shower area but even still, with a sliding door, there was not much privacy when going to the bathroom. Breakfast was great. Hotel staff was extremely helpful, courteous and friendly. This hotel is in the middle of a shopping area and was initially kind of hard to find because it is tucked back behind businesses and stores. It is near a Starbucks and Target, both which came in handy. Also close to the highway with easy access to airports and DC.
Comment from Hotel Management
Jun 30, 2015 by Marby Laluces, Hotel Management
We do apologize that we did not satisfy you while you were here. We do apologize for the smell in the room, I wish I would have known your room number to do a little of my investigation. but please do not think we are doing such thing overall, we want you to give us one last time to prove that we can do it better.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but small rooms for the cost.

Posted Jun 3, 2015
For the price of the hotel I expected it to be a little roomier.
Comment from Hotel Management
Jun 5, 2015 by Marby Laluces, Hotel Management
Thank you for taking your time to write a simple but important matter. Sorry if you did not like our spacious room. We wish we have bigger room that we can give you. We hope the next springhill hill suite you stay will be much better space than us.
5 out of 5
Recommended
for Families
by A verified traveler from Richmond

Posted May 7, 2015
Spacious and clean room. Separate bathing area was nice.
Comment from Hotel Management
May 13, 2015 by Marby, Hotel Management
We are so glad you we made you home away from home. Thank you for the generosity of giving us a perfect score. We are glad you were here
3 out of 5
Recommended
for Families
by A verified traveler

Nice staff

Posted Apr 27, 2015 on Hotels
There was broken glass Panel in the bathroom door. The breakfast area is not very clean. The general manager very friendly and helpful, however.
Comment from Hotel Management
Jul 4, 2015 by Marby, Hotel Management
We really appreciate you staying with us and taking the time to share your feedback, as it helps us to strive for perfection. We do apologize if we missed something from the breakfast, your comment will be shared to the specific department. thanks for letting us know your concern.
5 out of 5
Recommended
for Everyone
by A verified traveler from pa

Excellent hotel, would stay again!

Posted Apr 27, 2015
Pros: Rooms, hot breakfast
Location: Stayed here while traveling to DC
Very friendly staff, clean rooms wonderful stay. Centrally located around many great restaurants and places to go. Easy to find, easy to get around the area
Comment from Hotel Management
Apr 29, 2015 by Vincent (AMG), Hotel Management
Thank you so much for staying with us and also taking the time to share your wonderful experience with others. Please think of us the next time you are in the area!