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Reviews of Epping Forest Hotel

3 out of 5
Epping Forest Hotel
Oak Hill, 30, Woodford Green, ENG

Reviews

7.0

Good

Rating 10 - Excellent. 157 out of 948 reviews" "
Rating 8 - Good. 350 out of 948 reviews" "
Rating 6 - Okay. 241 out of 948 reviews" "
Rating 4 - Poor. 121 out of 948 reviews" "
Rating 2 - Terrible. 79 out of 948 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Graeme

Stayed 1 night in Jun 2021

8/10 Good

Katy

Stayed 2 nights in Jun 2021

8/10 Good

Verified traveler

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a pleasant stay but the hot breakfast that we paid for was not consumable and I'm not at all a fussy eater and don't have much expectations.
Stayed 1 night in Jun 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness
Rooms very clean had to change room because of a tapping noise of pipe work but staff was excellent in sorting it out staff was very good thanks
Stayed 2 nights in May 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and remote
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and comfortable hotel
Stayed 1 night in Apr 2021

10/10 Excellent

Dave

Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great place with comfortable beds, quiet rooms, clean and the staff are amazing. Special thanks to Sonia who was honest and upfront about any issues that existed and helped sort them out quickly and efficiently. Great stay for over 2 weeks!
Stayed 7 nights in Apr 2021

10/10 Excellent

Dave

Stayed 1 night in Apr 2021

10/10 Excellent

Dave

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Dave

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Dave

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Dave

Stayed 1 night in Mar 2021

10/10 Excellent

Dave

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

10/10 Excellent

Dave

Stayed 1 night in Feb 2021

10/10 Excellent

Dave

Stayed 1 night in Feb 2021

10/10 Excellent

Dave

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

10/10 Excellent

Dave

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

10/10 Excellent

Dave

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

6/10 Okay

Muhammed

Stayed 2 nights in Jan 2021

10/10 Excellent

Dave

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

10/10 Excellent

Dave

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

10/10 Excellent

Dave

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

6/10 Okay

Ridwan

Stayed 1 night in Dec 2020

6/10 Okay

Verified traveler

Stayed 2 nights in Dec 2020
Response from Tereza, Guest Service Manager on Dec 14, 2020
Dear guest, Thank you very much taking the time to give your feedback. Please feel free to contact us directly and provide more information about your stay. We appreciate all our guests feedback and take all your comments very seriously.

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Tereza, Guest Service Manager on Dec 7, 2020
Hello Dave, Thank you very much for your feedback. We are thrilled that you enjoyed your stay.

8/10 Good

Alyssa, Cleveland, Ohio

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the cleanliness of the hotel and routine housekeeping check ins for the rooms, whether you allow them to enter or simply place rubbish bags outside your door to be picked up.
Stayed 14 nights in Nov 2020
Response from Epping Forest Hotel on Nov 28, 2020
Hi Alyssa, thank you very much for your recent stay and your kind feedback. Cleanliness is our number one priority and we'll make sure to pass on your comments to the Housekeeping team. We hope to welcome you back soon. Kind Regards,

6/10 Okay

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Low cost, perfect for business
I would recommend this hotel to anyone just looking for a bed for the night or maybe if you're on business or work trip. It's not what i'd call a luxurious hotel, but the room I stayed in was comfortable enough although the shower screen was missing it's 2nd door, however it still worked, the shower was strong and the room was clean. I think you've got to remember this place is the cheapest available, and it's got ample FREE parking and free internet, so I'd go back definitely. One last thing, i have stayed here before and the last room was a bit "Tired' but the reception moved me to a better room, no problem, so all in all I would recommend this place... remember though, it's a low cost business hotel, so don't expect the Ritz!
Stayed 2 nights in Nov 2020
Response from Epping Forest Hotel on Nov 28, 2020
Hi Michael, thank you very much for your feedback. We are happy that we've met your expectations and you enjoyed your stay. Glad that the reception moved you to a better room and made you feel comfortable. We hope to welcome you back soon. Many thanks,

10/10 Excellent

Nikolajs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY NICE CLEAN HOTEL.nice food!!!
Stayed 1 night in Oct 2020
Response from Epping Forest Team on Nov 18, 2020
Hello Nikolajs, Thank you for your lovely feedback. We are thrilled that you enjoyed your stay and hope to welcome you back soon.

10/10 Excellent

Glynis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolute gem!
The hotel is covid compliant ensuring everyone keep their distance, wear their masks and sanitisers were provided in the common areas. We requested an early check in with no pressure. There is plenty of spaces to work in the lobby and managed to attend my virtual meeting peacefully while waiting for our room. The hotel and the staff did their best to get the room ready for us. We got in to our room and they gave us our request. We booked a family room and the room provided didn’t have a table in front of the sofa as per the picture but they manage to give us one and an electric fan as it was quite a hot day. The room has tea and coffee making facility with no water provided but they gave us 1 free big bottle of water for free. The staff and the manager were all fantastic! Late in the evening, I realised one of the towels was dirty of stains and they replaced it straight away. The building is old and so the room has wear and tear but overall for a 2 nights business trip, I would highly recommend this hotel. Wifi is very strong and the place is dog friendly! The breakfast was served as requested and can’t fault it. I would definitely stay here again as it’s 20 mins drive to Walthamstow Central and plenty of walks around with a lake 3 mins by walk from the property. Thank you to the management and staff! You were all brilliant!
Stayed 2 nights in Oct 2020
Response from Epping Forest Team on Oct 26, 2020
Hi Glynis, thank you very much for your kind comments. We are absolutely thrilled that you loved your stay. It is so important for us to hear our guests feedback, the good and the bad. Thank you for taking the time to let us know what you think. We hope to welcome you back soon. Many thanks, Epping Forest Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2020
Response from Epping Forest Team on Oct 23, 2020
Hello, thank you very much for your review. We love to hear all our guest's feedback, the good and the bad, as it helps us to improve. Please feel free to share with us what you loved or what you didn't here on Expedia or you can send us an email on Reception@Eppingforesthotel.com. We hope to welcome you back soon. Many thanks, Epping Forest Hotel

6/10 Okay

John

Needs up dating and chage of menu.
Stayed 2 nights in Oct 2020
Response from Epping Forest Team on Oct 14, 2020
Hi John, Thank you so much for your stay and for taking the time to give us your feedback. You would be pleased to know that we are planning a refurbishment very soon. With regards to the menu I have made sure to pass your comments to the management team. Please do let us know if there is anything else we can do for you. We hope to welcome you back.

10/10 Excellent

sm

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel great facilities
Stayed 1 night in Sep 2020
Response from Epping Forest Team on Oct 12, 2020
Hello, thank you for your recent stay and your lovely feedback. We hope to welcome you back soon. Many thanks,

10/10 Excellent

Syed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
I was pleasantly surprised the location is lovely, not far away from plenty of amenities, the price is very reasonable for the type of hotel.
View from ground floor room!
Stayed 1 night in Sep 2020
Response from Lesley-Ann on Sep 18, 2020
Thank you John, you've made our day. We hope that you'll come to see us again soon.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2020

8/10 Good

Peta-gale

Business traveler
Liked: Cleanliness
Stayed 1 night in Aug 2020
Response from Lesley-Ann on Sep 18, 2020
Thank you for taking the time to review your stay

2/10 Terrible

Katy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

6/10 Okay

Kelsey

Traveled with group
Liked: Property conditions & facilities, room comfort
Basic but comfortable hotel
Decent hotel with basic necessities. Staff on reception were a bit slow, were waiting for around 20 mins to check in as she was on the phone. Rooms are basic and clean, no mini fridge or air con as advertised on the website. Beds were comfortable and was practical for a one night stay.
Stayed 1 night in Aug 2020
Response from Lesley-Ann on Sep 18, 2020
Thank you for your comments Kelsey. We appreciate your feedback and for choosing to stay with us.

6/10 Okay

Harry

Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good easy to park clean hotel thanks
Stayed 1 night in Jul 2020
Response from Lesley-Ann on Sep 18, 2020
Wow, thank you for the 10 out of 10 review! We're delighted that you enjoyed your stay at Epping Forest Hotel

6/10 Okay

Michael

Liked: Staff & service
Stayed 3 nights in Mar 2020
Response from Reception Team on Apr 3, 2020
Thankyou for staying with us and thankyou for your feed back.

4/10 Poor

Frank, Wanstead

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Old condition for the facility. I have to waited for 2 hours for some staff come to make the heating work in my room. There were some drunken gusts shouting, laughing inthe corridor around midnight. The location of the hotel is ideal. Inside a forest.
Stayed 1 night in Mar 2020
Response from Reception Team on Mar 22, 2020
We are really sorry that yo didn't enjoy your stay we do aim to provide out guest with high customer service. We hope you can stay with us again. Thank you for your feedback . We take guest feedback very serious as it helps us to improve. Thank you

4/10 Poor

Marc-Edouard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uncomfortable st
Stayed 1 night in Mar 2020
Response from Reception Team on Mar 22, 2020
Thankyou for staying with us.

8/10 Good

W P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is slightly run down, but it was clean. Staff were attentive and the food I had there was nice.
Stayed 1 night in Mar 2020
Response from Reception Team on Mar 23, 2020
Thank you for staying with us. Your feedback is very important.

6/10 Okay

Sharlene

Business traveler
Stayed 1 night in Jan 2020
Response from Reception Team on Mar 22, 2020
Thankyou for staying with us.

4/10 Poor

Verified traveler

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
dirty carpets, blocked sink, no toilet paper, only one towel, mastic and glue all over the bath tub and other places, and provided two single beds instead of a double that I booked, when complained they took an hour to find me a room with a "small double bed" which was little larger then a single bed! Cheap dirty sub standard hotel - DO NOT BOOK!
Stayed 1 night in Mar 2020
Response from Reception Team on Mar 22, 2020
We are really sorry that yo didn't enjoy your stay we do aim to provide out guest with high customer service. We hope you can stay with us again. Thank you for your feedback . We take guest feedback very serious as it helps us to improve. Thank you

4/10 Poor

Jon

Traveled with group
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Reception Team on Mar 22, 2020
Thankyou for staying with us.

6/10 Okay

Del&Liz, Clacton on sea

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Our Bedroom was clean but the bathroom was awful. The tiles around the bath were full of black mould and the toilet bowl had a dark brown stain at the bottom not at all nice. Quite disappointed.
Stayed 1 night in Mar 2020
Response from Reception Team on Mar 22, 2020
We are really sorry that yo didn't enjoy your stay we do aim to provide out guest with high customer service. We hope you can stay with us again. Thank you for your feedback . We take guest feedback very serious as it helps us to improve. Thank you