Ratings based on 70 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Bath
Must have been a good hotel in the past...........Posted Aug 28, 2014
Pros: The friendly staff
Cons: Investing some money in maintenance and decor
Location: This was busy business rip and we didn'y have time to experience the local attractions
The hotel was frankly in need of some timely reconditioning, worn paintwork, threadbare carpets, dented lift doors, basically showing it's age. It was clean and it looked as though our room and bath room had been refurbished recently. Restaurant food was not good and choice limited. Breakfast food was good but we had to ask several times for butter (they had run out..!) bacon, and eggs. Staff very friendly and helpful but not in a 4 star hotel way. To be honest it was a disapointing experience
by A verified traveler from brighton
Dirty damp smelling room with a broken toilet.Posted Jul 21, 2014
Pros: Matt the manager tried very hard to resolve any issues regarding the broken toilet and unhelpful staff. We were given alternative rooms
Cons: Front of house costumer satisfaction warm welcome try to accommodate or at least listen before rattling of pre programmed answer.
Unfortunately our first room was as described in the title. However worse than that was the total lack of help from the receptionist when we tried to upgrade to a family room. she refused to help us and we're told to deal with Expedia directly. Eventually after elevation the issue to senior management we were given the option of a put up bed in a double room. Which was in the older part of the hotel. the room look tired smelt damp and then the toilet broke. When I asked for some reassurance from reception as to the toilet being fixed she said "I don't know I not a Plummer" I tried to get some assurance as we were about to go out but she kept repeating her pre programmed answer " I don't know I'm not a Plummer" ..... Then the taxi that reception ordered for us didn't arrive.... And so on and so on.... Really disappointing and frustrating experience at my expense!
for Everyoneby A verified traveler from London
Close to a friend's wedding I attendedPosted Jul 14, 2014
Very nice and clean room. Was a twin bed for 2 people but the beds were pushed together so it looked like a double bed. Not suitable if you are sharing with siblings! Facilities well stocked so no need for additional supplies.
for Everyoneby A verified traveler
Short visit to LondonPosted Jul 9, 2014
About a 20-25 minute walk, safe, from the Tube. One hour total to get into London. Enjoyable trip.
for Everyoneby A verified traveler from Ballymena
Relaxing place to stayPosted Jul 7, 2014
Pros: Terrific staff, comfortable room, excellent food, gracious garden.
Cons: Shelf for toiletries in shower.
Location: Small shopping area and pub nearby. Bus from almost in front of hotel to Woodford tube station.
I would highly recommend this hotel. I was on my own so occupied a single room which was small but well equipped (flat screen TV, iron, safe, tea/coffee making), comfortable and very clean. The hotel specialises in functions but I was never disturbed by jollity or noise. The environs are beautiful, a lovely garden that I enjoyed wandering round. The breakfast is first rate - there is a hot buffet that is really hot with some items cooked to order and a good cold selection - and the restaurant in the evening which I availed of twice is excellent. However the main bonus is the quality of the staff. They are genuinely warm, friendly and helpful, from the management to the receptionists, the restaurant and bar staff and housekeeping they all made my stay a positive pleasure. If I am in the area again I would not stay anywhere else.
for Familiesby Lorraine Larkin
Posted May 24, 2014 on Hotels.com
for Overnight Stay Before Destinationby Sweety 17 from Essex
All so homely made to feel so welcomePosted May 18, 2014 on Hotels.com
Nothing less than first class
Recommendedby ilol from Essex
Pleasantly surprisedPosted May 13, 2014 on Hotels.com
Pleasantly surprised by bathroom. Super clean, big shower head n fluffy towels. Lots of mirrors in room including full length great for getting ready! Comfy bed too!
for Personal Eventby A verified traveler
Posted Apr 29, 2014 on Hotels.com
for Couplesby intranetfuture from Cheltenham
Very comfortablePosted Apr 25, 2014 on Hotels.com
Great hotel. Good free parking. Friendly service. Free upgrade a nice touch.