Ratings based on 68 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
84% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from brighton

Dirty damp smelling room with a broken toilet.

Posted Jul 21, 2014
Pros: Matt the manager tried very hard to resolve any issues regarding the broken toilet and unhelpful staff. We were given alternative rooms
Cons: Front of house costumer satisfaction warm welcome try to accommodate or at least listen before rattling of pre programmed answer.
Unfortunately our first room was as described in the title. However worse than that was the total lack of help from the receptionist when we tried to upgrade to a family room. she refused to help us and we're told to deal with Expedia directly. Eventually after elevation the issue to senior management we were given the option of a put up bed in a double room. Which was in the older part of the hotel. the room look tired smelt damp and then the toilet broke. When I asked for some reassurance from reception as to the toilet being fixed she said "I don't know I not a Plummer" I tried to get some assurance as we were about to go out but she kept repeating her pre programmed answer " I don't know I'm not a Plummer" ..... Then the taxi that reception ordered for us didn't arrive.... And so on and so on.... Really disappointing and frustrating experience at my expense!
5 out of 5
for Everyone
by A verified traveler from London

Close to a friend's wedding I attended

Posted Jul 14, 2014
Very nice and clean room. Was a twin bed for 2 people but the beds were pushed together so it looked like a double bed. Not suitable if you are sharing with siblings! Facilities well stocked so no need for additional supplies.
4 out of 5
for Everyone
by A verified traveler

Short visit to London

Posted Jul 9, 2014
About a 20-25 minute walk, safe, from the Tube. One hour total to get into London. Enjoyable trip.
5 out of 5
for Everyone
by A verified traveler from Ballymena

Relaxing place to stay

Posted Jul 7, 2014
Pros: Terrific staff, comfortable room, excellent food, gracious garden.
Cons: Shelf for toiletries in shower.
Location: Small shopping area and pub nearby. Bus from almost in front of hotel to Woodford tube station.
I would highly recommend this hotel. I was on my own so occupied a single room which was small but well equipped (flat screen TV, iron, safe, tea/coffee making), comfortable and very clean. The hotel specialises in functions but I was never disturbed by jollity or noise. The environs are beautiful, a lovely garden that I enjoyed wandering round. The breakfast is first rate - there is a hot buffet that is really hot with some items cooked to order and a good cold selection - and the restaurant in the evening which I availed of twice is excellent. However the main bonus is the quality of the staff. They are genuinely warm, friendly and helpful, from the management to the receptionists, the restaurant and bar staff and housekeeping they all made my stay a positive pleasure. If I am in the area again I would not stay anywhere else.
5 out of 5
for Overnight Stay Before Destination
by Sweety 17 from Essex

All so homely made to feel so welcome

Posted May 18, 2014 on Hotels.com
Nothing less than first class
4 out of 5
by ilol from Essex

Pleasantly surprised

Posted May 13, 2014 on Hotels.com
Pleasantly surprised by bathroom. Super clean, big shower head n fluffy towels. Lots of mirrors in room including full length great for getting ready! Comfy bed too!
4 out of 5
for Personal Event
by A verified traveler

This traveler left a rating score only Posted Apr 29, 2014 on Hotels.com
4 out of 5
for Couples
by intranetfuture from Cheltenham

Very comfortable

Posted Apr 25, 2014 on Hotels.com
Great hotel. Good free parking. Friendly service. Free upgrade a nice touch.
3 out of 5
for Getaway With Friends
by Viola from NG74FF

nice enviroment

Posted Apr 22, 2014 on Hotels.com
it was a little bit cold in the room
4 out of 5
for Couples
by Chigwellboss from Southend

Nice room, good service

Posted Apr 1, 2014 on Hotels.com
Refurbed room, nice breakfast , good location. Only thing is the corridors leading upto the rooms were dirty and had a eery damp murky smell could do with re vamping. So could the lift . Not mega though . Nice enough overall