Exterior

Reviews of Red Roof Inn Baltimore

2 out of 5
Red Roof Inn Baltimore
1660 Whitehead Court, Baltimore, MD

Reviews

5.8
Rating 10 - Excellent. 66 out of 435 reviews" "
Rating 8 - Good. 99 out of 435 reviews" "
Rating 6 - Okay. 79 out of 435 reviews" "
Rating 4 - Poor. 87 out of 435 reviews" "
Rating 2 - Terrible. 104 out of 435 reviews" "

5.8/10

Cleanliness

6.4/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Shanika

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For a night in the hotel dur to no water in my house. This is the last placed i should have booked. The walls were dirty, a lighter from the last guest was left behind in the room. There was no toilet paper in the room when i checked in. The room smelled as if someone sat there and smoked a entire pack of cigarettes. I asked housekeeping for an extra towel and was told no. I will not go back.
Stayed 1 night in Apr 2024
Response from Oniel Rediresponse Specialist on Apr 9, 2024
Hi Shanika,Thank you for taking the time to write a review of your stay at the Red Roof Inn Baltimore. Please accept our most sincere apologies for the concern you described regarding the smell of the room you were assigned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

8/10 Good

Maia

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Oniel Rediresponse Specialist on Apr 7, 2024
Hi Maria,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the Red Roof Inn Baltimore. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

8/10 Good

Crysti

Business traveler
Close to my destination.
Stayed 1 night in Feb 2024
Response from Tianna RediResponse Specialist on Feb 21, 2024
Dear Crysti,We appreciate your review following your recent experience at the Red Roof Inn Baltimore strive to provide our guests with all the comforts of home, so it's great to read that you were pleased with the convenience of our location. Positive guest feedback, like yours, is always an encouragement to all of our staff as Red Roof strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We can’t wait to see you under our roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price.Sincerely,Red Roof Management

8/10 Good

Shakira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Kerry-Lee RediResponse Specialist on Feb 9, 2024
Dear Shakira, We at the RED ROOF INN BALTIMORE are thrilled to have earned your almost perfect scoring of 4/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management

10/10 Excellent

Maria

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Toni-Ann RediResponse Specialist on Jan 14, 2024
Hello Maria,I am pleased to have had you as our guest at our Red Roof Inn Baltimore. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

2/10 Terrible

Towanda

Stayed 1 night in Dec 2023
Response from Kerry-Lee RediResponse Specialist on Dec 27, 2023
Hello Towanda,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN BALTIMORE and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

Nicole

Stayed 1 night in Nov 2023
Response from Chevanese RediResponse Specialist on Dec 21, 2023
Thank you for your positive rating, Nicole, following your stay at the Red Roof Inn Baltimore. The staff and I were happy to see we met your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to welcoming you back in the future!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Olivia RediResponse Specialist on Nov 23, 2023
Thank you, Nicole, for taking a moment to complete our survey. The staff at the Red Roof Inn Baltimore and I appreciate your 5/5 score following your stay. At Red Roof, we hope to continue to provide great experiences for you, so in the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

Adahlia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sharma RediResponse Specialist on Nov 15, 2023
Hello Adahlia, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN BALTIMORE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

2/10 Terrible

Christine

Disliked: Cleanliness
Stayed 3 nights in Oct 2023
Response from Gabrielle RediResponse Specialist on Oct 28, 2023
Thank you for taking a moment to leave a review, Christine. The staff and I at the Red Roof Inn Baltimore were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 Terrible

Shayna

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
The room smelled like cat piss and there were burn holes all over the comforter
Stayed 1 night in Oct 2023
Response from Abigail RediResponse Specialist on Oct 22, 2023
Hello Shayna,Thank you for taking the time to tell us about your stay at the Red Roof Inn Baltimore. I'm disappointed to see that your stay was less than ideal. You indicated that your stay was hindered due to the unpleasant odor in the room and the burn holes on the comforter that you described. Our sincerest apologies. We will take your comments into consideration to make changes to improve our customer experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely, Abigail RediResponse Specialist

8/10 Good

Loranda

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Gabrielle RediResponse Specialist on Oct 17, 2023
Thank you for taking a moment to leave a review, Loranda. The staff and I at the Red Roof Inn Baltimore appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

2/10 Terrible

Shakira

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Gabrielle RediResponse Specialist on Oct 11, 2023
Thank you for taking a moment to leave a review, Shakira. The staff and I at the Red Roof Inn Baltimore were disappointed to see your 2/10 score following your stay. In order to understand what prompted your 2/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 Terrible

Gemeda

Stayed 1 night in Aug 2023
Response from LaTunde Murrant. Rewards Specialist on Sep 13, 2023
Hello Gemeda,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN BALTIMORE and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 Okay

Micha

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from Toni-Ann RediResponse Specialist on Aug 4, 2023
Hello Micha, Thank you for being our guest. I appreciate your 3/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience. I do hope that you will return to our hotel, or any other long term lodging locations in the future. Sincerely, Toni-Ann RediResponse Specialist

2/10 Terrible

Patsy

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
the room was dark one little lamp for light in the place. the only overhead light was right above the window. the only way we could have light to see was to keep the curtains open and anyone that walked by could see in the room. the room was just not clean either. the ceiling looked like it had black mold on it & could fall in at any moment. the coffee pot & ice bucket were beyond gross. The room was just dirty & the dresser had lord knows what in the drawer. The hotel makes you pay at check in & if that's not bad enough they also make you sign a form that states you will not be able to change rooms or get a refund if you are in the room for more than 15 minutes or if you do anything in the room, sit on the bed, use the bathroom. nowhere to put your bags either. one broken office chair one other chair. We were in town for 2 nights due to the festival we were attending. then to top it all off, the hotel called us while we were out for the day wanting us to come in to pay for the next night & remove our personal belongings from the room so they could Ha, Ha, clean the room. they claim there is complimentary coffee in the lobby. there was nothing! guest laundry was out of order. ice machine was "turned off for the winter" bottom line we do NOT recommend this place nor will we EVER stay there again. Mind you, I've stayed at Red Roof inns in the past, they had always been a simple but very clean hotel. Not this place! NEVER AGAIN! I took pictures too, but no way to post them.
Stayed 1 night in May 2023
Response from Adraine RediResponse Specialist on May 12, 2023
Dear Patsy,Thank you for taking the time to tell us about your experience at the Red Roof Inn Baltimore. I am sorry that your experience did not meet your expectations which prompted your 1/5 score. Please accept our sincerest apologies for the lack of cleanliness of the room, possible sign of black of black mold in the ceiling and the other concerns you described that hindered your experience. It is our primary aim to give you a five-star experience, and it is disheartening to hear that this is not the impression we left you with. I am making the staff aware of your review score and will ask for your room to be inspected.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. Very truly yours,AdraineRed Roof Management RediResponse Specialist

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Reddy on May 1, 2023
Thank you for taking the time to tell us about your experience at Red Roof Inn Baltimore.

10/10 Excellent

Kevon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Apr 2023
Response from Reddy on Apr 26, 2023
Thanks for staying with us. We appreciate your feedback

8/10 Good

Shundella

Stayed 1 night in Mar 2023
Response from Madison (RediResponse Specialist) on Mar 27, 2023
Thank you for your 4/5 rating, Shundella! We're glad you enjoyed your visit indicated by your above average score. We hope to see you again the next time you require lodging in the Baltimore area.

4/10 Poor

dominque

Stayed 1 night in Mar 2023
Response from Madison (RediResponse Specialist) on Mar 27, 2023
Hi Dominque. Thank you for taking the time to rate your stay. In the future, please consider adding comments to help us know where we can improve. We appreciate your business and look forward to seeing you again.

8/10 Good

Rachel

Traveled with group
Liked: Staff & service, property conditions & facilities
Suitable for our needs
Our stay here was just fine. We were only staying for one night and the room was completely suitable for our needs. The only issue we had was the room smelled fairly smokey despite being a nonsmoking room. Otherwise it’s a great location and a decent room.
Stayed 1 night in Dec 2022
Response from prakash on Dec 10, 2022
Dear Rachel, Thank you for taking the time to tell us about your experience at Red Roof Inn Baltimore West Security Blvd. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Red Roof Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Prakash Saraf

10/10 Excellent

Melvin

Stayed 1 night in Dec 2022
Response from prakash on Dec 10, 2022
Dear Melvin, Thank you for taking the time to tell us about your experience at Red Roof Inn Baltimore West Security Blvd. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Red Roof Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Prakash Saraf

2/10 Terrible

Brandy

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Run.
We ended up getting a refund & leaving after 10 min in our room . The floors were dirty & sticky . The bed had hard crusty stains. Room smelled terrible , furniture was dirty . I think people live at the hotel . The front desk man was wonderful & understanding
Stayed 2 nights in Nov 2022
Response from prakash on Nov 28, 2022
Dear Brandy, Thank you for taking the time to tell us about your experience at Red Roof Inn Baltimore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Red Roof Inn, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Prakash Saraf

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it.
Stayed 5 nights in Nov 2022
Response from prakash on Nov 28, 2022
Dear Debra, Thank you for taking the time to tell us about your experience at Red Roof Inn Baltimore West Security Blvd. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Red Roof Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Prakash Saraf

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from prakash on Nov 12, 2022
Dear Robin, Thank you for taking the time to tell us about your experience at Red Roof Inn Baltimore West Security Blvd. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Red Roof Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Prakash Saraf

8/10 Good

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from prakash on Oct 26, 2022
Dear Gabrielle, Thank you for taking the time to tell us about your experience at Red Roof Inn Baltimore West Security Blvd. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Red Roof Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Prakash Saraf

6/10 Okay

Kirsten

Stayed 2 nights in Sep 2022

8/10 Good

Shaun

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Property was clean and accessible... would stay again
Stayed 1 night in Sep 2022
Response from prakash on Sep 26, 2022
Dear Shaun, Thank you for taking the time to tell us about your experience at Red Roof Inn Baltimore West Security Blvd. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Red Roof Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Prakash Saraf

10/10 Excellent

Nafisah

Stayed 1 night in Sep 2022
Response from prakash on Sep 20, 2022
Dear Nafisah, Thank you for taking the time to tell us about your experience at Red Roof Inn Baltimore West Security Blvd. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Red Roof Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Prakash Saraf

6/10 Okay

micaele

Stayed 1 night in Aug 2022
Response from prakash on Aug 15, 2022
Dear Micaele, Thank you for taking the time to tell us about your experience at Red Roof Inn Baltimore West Security Blvd. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Red Roof Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Prakash Saraf

8/10 Good

John

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2022
Response from prakash on Aug 10, 2022
Dear John, Thank you for taking the time to tell us about your experience at Red Roof Inn Baltimore West Security Blvd. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Red Roof Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Prakash Saraf

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
1 star
Room was not clean. Nothing like the pictures. Blankets spotted. Room not kept.
Stayed 2 nights in Jul 2022
Response from prakash on Jul 16, 2022
Dear, Thank you for taking the time to tell us about your experience at Red Roof Inn Baltimore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Red Roof Inn, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Prakash Saraf

8/10 Good

Tish

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful and polite.
Stayed 2 nights in Jul 2022
Response from prakash on Jul 15, 2022
Dear Tish, Thank you for taking the time to tell us about your experience at Red Roof Inn Baltimore West Security Blvd. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Red Roof Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Prakash Saraf

10/10 Excellent

Allen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Reddy on Jul 4, 2022
Dear Allen, Thank you for taking the time to tell us about your experience at Red Roof Inn Baltimore West Security Blvd. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Red Roof Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Prakash Saraf

6/10 Okay

Beatrice

Stayed 1 night in Jun 2022

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Overall rooms are not that good.
Stayed 1 night in Jun 2022
Response from prakash on Jun 17, 2022
Thank you for taking the time to tell us about your experience at Red Roof Inn Baltimore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Red Roof Inn, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Prakash Saraf

8/10 Good

Verified traveler

Stayed 1 night in Mar 2020
Response from prakash on Mar 23, 2020
Dear , Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Baltimore West Security Blvd.. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Prakash Saraf

10/10 Excellent

Expedia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from prakash on Mar 8, 2020
Dear, Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Baltimore West Security Blvd.. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Prakash Saraf

4/10 Poor

YVONNE

Stayed 2 nights in Feb 2020
Response from Sharma RediResponse Specialist on Nov 15, 2023
Hello Yvonne, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN BALTIMORE are disappointed to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

4/10 Poor

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The rooms were very old, the curtains, bed linens, coffee pot, no hangers, metal box bed frame, daylight and cold air pouring in under the door. The only thing.that was updated and clean was the bathroom..... not a very comfortable stay for the price..
Stayed 1 night in Feb 2020
Response from PRAKASH on Mar 2, 2020
Dear , Thank you for taking the time to tell us about your experience at Days Inn by Wyndham . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Days Inn, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Prakash Saraf

10/10 Excellent

Sam, MD

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
too much smoking rooms and staff puts you in smoking room even when the agreement is no smoking
Stayed 2 nights in Feb 2020
Response from prakash on Feb 29, 2020
Dear Sam, Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Baltimore West Security Blvd.. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Days Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Prakash Saraf

2/10 Terrible

edbingaman, Waynesboro, pa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid $80 for staying 4 hours! I stay at this motel every week! but now I will find a new motel. the staff is not friendly! especially reddy!
Stayed 1 night in Feb 2020
Response from prakash on Feb 16, 2020
Dear Edbingaman, Thank you for taking the time to tell us about your experience at Days Inn by Wyndham . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Days Inn, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Prakash Saraf

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The lobby smells horrible, like rotten eggs and boiled garbage. The room also smelled musty. The bathroom needs an overhaul; the shower head was loose in the wall, paint crumbling and cracking all around the top of the shower... along with the built-in soap dishes in the shower all broken up.
Stayed 1 night in Jan 2020
Response from prakash on Feb 1, 2020
Dear , Thank you for taking the time to tell us about your experience at Days Inn by Wyndham . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Days Inn, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Prakash Saraf

8/10 Good

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hat
It was good.
Stayed 1 night in Jan 2020
Response from prakash on Feb 1, 2020
Dear The hat, Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Baltimore West Security Blvd.. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Days Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Prakash Saraf

2/10 Terrible

Willie

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dissatisfied
Stayed 1 night in Jan 2020
Response from prakash on Jan 20, 2020
Dear Willie, Thank you for taking the time to tell us about your experience at Days Inn by Wyndham . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Days Inn, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Prakash Saraf

8/10 Good

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It good
Stayed 1 night in Jan 2020
Response from prakash on Jan 14, 2020
Dear Michael, Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Baltimore West Security Blvd.. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Days Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Prakash Saraf

8/10 Good

Tamika

Stayed 2 nights in Dec 2019

8/10 Good

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was Nice but the Bathroom was Really Cold
Stayed 1 night in Nov 2019
Response from prakash on Dec 5, 2019
Dear Belinda, Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Baltimore West Security Blvd.. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Days Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Prakash Saraf

6/10 Okay

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Nov 2019
Response from prakash on Nov 25, 2019
Dear , Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Baltimore West Security Blvd.. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Days Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Prakash Saraf

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities
Everything was good except I could not get NBC on the TV. There was also a sting smell of marijuana coming from other rooms. I was in Dee the assumption these were smoke free rooms
Stayed 1 night in Nov 2019
Response from prakash on Nov 18, 2019
Dear, Thank you for taking the time to tell us about your experience at Days Inn by Wyndham . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Days Inn, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Prakash Saraf