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Reviews of Comfort Inn Auburn - Worcester

2.5 out of 5
Comfort Inn Auburn - Worcester
426 Southbridge St, Auburn, MA

Reviews

7.6

Good

Rating 10 - Excellent. 184 out of 493 reviews" "
Rating 8 - Good. 141 out of 493 reviews" "
Rating 6 - Okay. 82 out of 493 reviews" "
Rating 4 - Poor. 37 out of 493 reviews" "
Rating 2 - Terrible. 49 out of 493 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

stefanie

It was clean and close to the college
Stayed 1 night in Mar 2024
Response from KS on Mar 25, 2024
Thank you for your feed back!

6/10 Okay

Henry

Traveled with partner
Liked: Amenities
Disliked: Staff & service
There was a lot of noise and I think is very inconsiderate to put a guest next fto a room or under a room thats being remodeled! The noise did not let me rest at all.
Stayed 1 night in Mar 2024
Response from KS on Mar 22, 2024
I'm sorry you were not satisfied with your stay. We made every attempt to not have guests impacted during renovations.

6/10 Okay

Tia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from KS on Mar 20, 2024
Thank you for your feedback. We hope to see you again

8/10 Good

Dwane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from KS on Mar 20, 2024
Thanks for the feedback! Please come and visit us again soon.

2/10 Terrible

Jose

Traveled with partner
Disliked: Amenities
Bathroom was falling apart …had to go downstairs and ask for a quilt and toiletries cuz no soap or other things in room. On all floors, no ice in machines. All sanitary dispensers had nothing in them. Crackheads were asking me for money cuz people have residency there. Breakfast had only yogurt, bread, coffee and eggs. Juice machine wasn’t working and waffles wasn’t working. Loud noises from room. Wowww, never again. Sooooooo disappointed
Stayed 1 night in Mar 2024
Response from Justin on Mar 18, 2024
we are sorry to see you had a bad experience with us. we will use this feedback to help improve our facilities.

8/10 Good

Pattie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Justin on Mar 17, 2024
We are glad to see you had a good stay with us!

10/10 Excellent

Arelis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Karrie on Mar 8, 2024
Thank you for your feedback. I hope to see you again!

10/10 Excellent

Harriet

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very good
Stayed 3 nights in Feb 2024
Response from Karrie on Mar 5, 2024
Thank you for your feedback. We hope to see you again!

8/10 Good

Richard

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Karrie on Mar 5, 2024
Thank you for your feedack!

4/10 Poor

Stein

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property was pretty rundown. The bed was fairly clean, but the carpeting and chair looked pretty dirty. Lots of chipped paint and the room didn't smell great. No smoking signs everywhere but the hotel had definitely been smoked in regularly.
Stayed 1 night in Mar 2024
Response from Karrie on Mar 3, 2024
Thank you for your feedback. We are currently undergoing renovations and hope you will return in the future.

2/10 Terrible

Tuan

Stayed 1 night in Mar 2024
Response from KS on Mar 22, 2024
I'm sorry you weren't satisfied with your stay. We made every attempt not to have the renovations impact our guests.

6/10 Okay

BRUCE

Business traveler, Traveled with partner
Liked: Amenities
Noisy
Stayed 2 nights in Feb 2024
Response from Karrie on Mar 5, 2024
I'm sorry your stay was noisy. I will share your comments with our staff.

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well my stay was a little ruff with a few minor issues that were taken care of who ever I called at the front desk. But all and all I enjoyed my stay
Stayed 2 nights in Feb 2024
Response from Karrie on Feb 23, 2024
Thank you for your feedback. We will use your comments to continue to improve our guest's stay.

2/10 Terrible

maikayla

Traveled with partner
Disliked: Cleanliness
room was very dirty. the ac unit did not work. water and such would not drain. overall would not return.
Stayed 1 night in Feb 2024
Response from Justin on Feb 21, 2024
We are sorry you didn't have a good stay with us. I will share this feedback with our staff to improve the facility.

10/10 Excellent

Mariela

Stayed 2 nights in Feb 2024
Response from Karrie on Feb 16, 2024
Thank you for your feedback. We hope to see you again!

6/10 Okay

JEE ANN

Business traveler
Liked: Amenities
I don’t like the breakfast schedule. The breakfast was done early 10 minutes before 7 am. Many people not able to eat breakfast. The lady incharge took all the food off from the dining before 7am.
Stayed 2 nights in Feb 2024
Response from Karrie on Feb 9, 2024
Thank you for your feedback, I will let the appropriate staff know of your concerns.

2/10 Terrible

Bradford

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from KS on Feb 6, 2024
Please leave any feedback so we can to improve our facility.

6/10 Okay

Scott

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Friendly staff, but a musty smell throughout.
Stayed 1 night in Jan 2024

6/10 Okay

Agatha

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Justin on Feb 5, 2024
Please feel free to leave any feedback to help us make your next stay a great one.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Justin on Feb 5, 2024
We are glad you had a great stay with us!

10/10 Excellent

Maxine

Liked: Cleanliness, staff & service, property conditions & facilities
Place was clean quiet nice staff
Stayed 1 night in Jan 2024
Response from ks on Jan 30, 2024
Thank your your feedback. We appreciate your business and hope to see you again!

6/10 Okay

Paul

Stayed 1 night in Jan 2024
Response from KS on Mar 21, 2024
Thank you for taking the time to supply your feedback. Please come and visit us again.

10/10 Excellent

Jeffry Emmanuel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fix the lobby leaking problem and y’all set!
Stayed 9 nights in Jan 2024
Response from Karrie on Jan 22, 2024
Thank you for your feedback. I apologize if you were inconvenienced by the leak in the lobby. We did have a pipe that burst, and the plumber did come out to fix it that night.

8/10 Good

JEE ANN

Business traveler
Liked: Cleanliness, staff & service
Near restaurant and Starbucks at the next building. What I don't like, the shower curtain smells bad
Stayed 2 nights in Jan 2024
Response from Karrie on Jan 19, 2024
Thank you for your review. I will address the shower curtain with our housekeeping staff. I hope you stay with us again soon!

6/10 Okay

Angeline, Union City

Stayed 2 nights in Jan 2024
Response from Karrie on Jan 19, 2024
Thank you for your feedback

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Comfort Inn Auburn was a very nice, family-friendly lodging. Its lobby was warm and welcoming and it included hot coffee, tea, hot chocolate, freshly baked cookies. The staff, especially Inga, went over and above to help us when we told her that there wasn't enough shampoo for our four-guest room. I would definitely recommend this property to anyone who needed to stay in this area.
Stayed 1 night in Jan 2024
Response from Justin on Jan 16, 2024
We are glad you had a great stay with us!

4/10 Poor

Grysell

Traveled with family
Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Justin on Jan 9, 2024
We are sorry you didn't have a great stay with us. Please feel free to leave us any feedback to help improve our facilities.

8/10 Good

Marcia

Stayed 2 nights in Dec 2023
Response from Justin on Jan 9, 2024
We are glad you had a great stay with us!

8/10 Good

Jamison

Liked: Cleanliness, staff & service, amenities
The room and the service of food and coffee was great. Only issue was how hard the door was to open. Had to tackle the door to get it open each time.
Stayed 2 nights in Dec 2023
Response from Karrie on Jan 5, 2024
Thank you for your feed back. We will let the maintenance department know about the door issue. Please come back again soon.

10/10 Excellent

EDWARD J VALLEE

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s good for the money
Stayed 1 night in Jan 2024
Response from Karrie on Jan 5, 2024
Thank you for your kind review. We hope you come back to stay again

2/10 Terrible

kerry

Stayed 1 night in Dec 2023
Response from Karrie on Jan 1, 2024
Although we did try to address and accommodate your stay, I do apologize your weren't satisfied.

6/10 Okay

Andrei

Business traveler
Liked: Cleanliness, property conditions & facilities
Clean; polite staff. Queen size bed turned out to be a full, but the room was well-appointed, with fridge and microwave. Tiny gym. Internet down during my stay.
Stayed 2 nights in Dec 2023
Response from Karrie on Dec 29, 2023
Thank you for you response. We have addressed the issues you pointed out in your review and are continuing to strive in making each guests stay enjoyable.We hope to see you again in the future.

8/10 Good

Ernest

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Karrie on Dec 29, 2023
Thank you for your review. We hope to see you again soon!

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
I'm happy with the friendly staff you the clean room and they're not Spence
Stayed 3 nights in Dec 2023
Response from Karrie on Dec 27, 2023
Thank you so much for your review. We strive to make each guest feel welcomed. We hope to see you again soon.

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice
Stayed 3 nights in Dec 2023
Response from Karrie on Dec 23, 2023
Thank you for your comments. We strive to make all our guests feel welcome. I will share your comments with the staff.

4/10 Poor

Sherif, Sun prairie

Traveled with family
Disliked: Amenities
Check out is at 11:00 though many hotels offer till 12 and even late check out if you need . Breakfast very poor and only till 9:00 am though again many hotels they offer it till 10:30 and we I came at 9:00 exactly the took everything in front of me. The staff were not friendly at all.
Stayed 2 nights in Dec 2023
Response from Karrie on Dec 13, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Auburn-Worcester. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 Okay

Grace

Traveled with family
Disliked: Amenities
This Comfort Inn was convenient for our stay near Worcester, and had well lit easy access parking. The Inn was definitely showing its age, but was still comfortable and quiet. The price was right and the staff was polite and helpful.
Stayed 1 night in Dec 2023
Response from Karrie on Dec 12, 2023
Dear Grace,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Auburn-Worcester. On behalf of our entire team, I would like to for your review. Your satisfaction is important to us We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excellent

ESNALDO

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean and some guest services like coffe and breakfast are acceptable but I saw some ugly concern with host animal friendly and not services after animal make necessities in the premises...😵‍💫
Response from KS on Feb 9, 2024
I am sorry for your concerns. This hotel is not a pet friendly hotel, however service animals are welcome.

4/10 Poor

Sarah

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Karrie on Dec 8, 2023
I apologize you didn't find your stay with us satisfactory. We take your reviews and comments seriously and continue to strive to make every guests stay a pleasant one.

10/10 Excellent

Madeline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Karrie on Dec 7, 2023
Thank you for your review. We strive to make all our guest feel welcome. We hope to see you again.

10/10 Excellent

Eve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was well kept inside and outside. There was good attention to detail in the halls and rooms. The public areas like the lobby and vending areas were well lit and clean and safe. It was overall a very good choice, with plenty of well lit parking.
Stayed 1 night in Dec 2023
Response from Justin on Dec 5, 2023
We are glad you had a great stay with us!

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice clean hotel.
Stayed 1 night in Dec 2023
Response from Justin on Dec 5, 2023
We are glad you had a great stay with us!

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Polar express
Stayed 5 nights in Nov 2023
Response from Justin on Dec 5, 2023
We are glad you had a great stay with us!Great Movie too

10/10 Excellent

Eric Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 1 night in Oct 2023
Response from Justin on Nov 29, 2023
We are glad you had a great stay with us!

10/10 Excellent

Petes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Karrie on Dec 23, 2023
Thank you for taking the time to fill out our on line survey. We appreciate your patronage and hope to see you again.

10/10 Excellent

Therese

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The two desk clerks I engaged with were some of the most sweetest helpful people I've met they deserve a raise would come back just for the customer service!
Stayed 1 night in Nov 2023
Response from Justin on Nov 28, 2023
We are glad you had a great stay with us!

8/10 Good

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Justin on Nov 28, 2023
We are glad you had a great stay with us!

10/10 Excellent

kaitlyn

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quiet and clean. We had a great time and would definitely go there again. There was nothing that we didnt like and everything was super close by
Stayed 2 nights in Nov 2023
Response from Justin on Nov 27, 2023
We are glad you had a great stay with us!

10/10 Excellent

Diana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean& quiet the nites we stayed there. The Employees were outstanding! Polite, had a smile& a Hello asked if anything we needed. They show st this Comfort Inn they take Pride in what they do. Will stay here again!!
Stayed 2 nights in Nov 2023
Response from Justin on Nov 27, 2023
We are glad you had a great stay with us!

6/10 Okay

Mimi

I will probably ask to change rooms- which is not something I have done before. I’m traveling alone and they put me in a room that has an adjoining door. I feel vulnerable, as if someone could come in. I have it locked on my side but it’s unclear if someone can access from the other side… it probably wouldn’t be spooky if the door of my room did not have visible dents and gouges in it. It’s late and i am tired and do not feel very secure. I’m usually a very calm traveler.
Stayed 1 night in Nov 2023
Response from Karrie on Nov 21, 2023
I'm sorry to hear you don't feel comfortable staying in your room. we will be happy to move rooms for you.We are in the upgrading the hotel rooms, so the room does not have dents and gauges in them.,Kind regards,Karrie