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Reviews of Best Western Milford Inn

2.5 out of 5
Best Western Milford Inn
3 Fortune Boulevard, Milford, MA

Reviews

8.0

Very Good

Rating 10 - Excellent. 226 out of 558 reviews" "
Rating 8 - Good. 195 out of 558 reviews" "
Rating 6 - Okay. 65 out of 558 reviews" "
Rating 4 - Poor. 40 out of 558 reviews" "
Rating 2 - Terrible. 32 out of 558 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nancy

Stayed 1 night in Dec 2023

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good hotel for the cost. Easy access off the highway. Would stay again.
Stayed 3 nights in Dec 2023

4/10 Poor

Michael

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Pretty clear this is a place being used for refugees .. politics aside. Didnt feel safe to walk around by self at any time of day.
Stayed 1 night in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent stay all-around
Great hotel, enjoyed my stay very much - clean, quiet, comfortable, friendly staff, quick and easy check-in/check-out, at a very reasonable, affordable price. Will definitely stay here again when in the area.
Stayed 1 night in Dec 2023

10/10 Excellent

Sheila

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay, quiet, It would be helpful if there were vending machines with snacks. My second stay here would book again.
Stayed 1 night in Dec 2023

8/10 Good

JoAnn

Liked: Staff & service, amenities, property conditions & facilities
Maid service was excellent, very friendly, efficient. Property was clean, tidy. Parking fine. Breakfast was nice; but the same every day. Room was very nice, modern. TV and internet good.
Stayed 7 nights in Nov 2023

2/10 Terrible

Natasha

Disliked: Staff & service
Stayed 2 nights in Oct 2023

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm comfy bed
Hospitable and clean. It's a warm comfy safe bed.
Stayed 3 nights in Nov 2023

10/10 Excellent

Matt

Stayed 1 night in Nov 2023

10/10 Excellent

Luis

Stayed 1 night in Nov 2023

4/10 Poor

Gino

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Checking in to the hotel was a poor experience. The guy at front desk barely spoke English and was not very welcoming. The pillows in the hotel are extremely small by any standards. Ice machine on the second didn’t work and had a funky smell. The only thing that was great was the breakfast staff and food
Stayed 3 nights in Oct 2023
Response from Sam on Oct 31, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

4/10 Poor

Annie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible cleanlyness
The hotel was filty, dirt and stains and broken items everywhere. Not a single employee available for our questions. General lack of maintenance and cleaning was apparent everywhere.
Windows covered in mold
Stained and dirty
Ugly and dirty
Stayed 2 nights in Oct 2023
Response from Sam on Oct 31, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Excellent customer service with all staff very kind and helpful. However, our room did smell a bit like mildew and the sheets had stains. The staff did bring extra clean sheets right away. Overall, it was good for the price
Stayed 1 night in Oct 2023

8/10 Good

LORETTA

Liked: Cleanliness, property conditions & facilities, room comfort
Three restful nights
We stayed three nights. We found it a comfortable place to stay at the end of a busy day. It was a good location for the different places we wanted to visit. We chose the town of Milford because we live near the town of Milford in a different state. Victoria, aka Vickie, was an excellent, friendly hostess in the breakfast area. We enjoyed chatting with her as the opportunity arose. The only disappointment we had was that there was only one chair in the room for sitting on. We asked if we could have another chair and our request was denied. A simple chair from the dining area would have been sufficient.
Stayed 3 nights in Oct 2023

4/10 Poor

LESLEY

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
There is often no one standing at the front desk. When someone emerged to check me in, I was given a different room than I'd reserved with a significantly higher total. I was told I'd been "upgraded" (to a smaller room), and that they'd discounted my rate at least twice. Neither number was anywhere near the Expedia rate I'd booked. Asked to speak to manager and was told he was "out of town" and that no one was covering for him. Insisted the clerk fix the problem; he initially told me to call Expedia and that he couldn't help. I told him that I would not be paying above the rate I'd reserved. Two hours later, the clerk called me to say he'd adjusted the rate to my original one. What's going on at this hotel? I won't be back any time soon.
Stayed 2 nights in Oct 2023
Response from Sam on Oct 31, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

4/10 Poor

Stephanie

Traveled with family
Disliked: Staff & service
Upon checking in, the room was not ready and then I received a room that had one bed when I booked two. Staff was very rude and when asked about the beds, said that if it was booked online, they don't have to follow it. When I told them the room wasn't ready, went to the room to double check.
Stayed 1 night in Sep 2023
Response from Sam on Oct 31, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Eliza, san jose

Liked: Cleanliness
Stayed 1 night in Oct 2023

6/10 Okay

JoAnn

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The room was clean and comfortable. The fridge was not cold enough unless I put bags of ice inside. the breakfast was very good.. The most annoying thing was that the front desk never had anyone in it. the person was ALWAYS inside the little office unless vocally summoned. I needed to get a couple of things checked and every time I went to the front desk it was unattended. Poor customer service in this area.
Stayed 2 nights in Oct 2023

8/10 Good

lisa, Pozzuoli

Liked: Cleanliness, amenities, property conditions & facilities
Front desk clerk was not polite or professional. No greeting, no “thank you.” May be I expect too much in this day and age but basic manners should be expected
Stayed 1 night in Oct 2023

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort Plus more!!
Great place to stay. Very clean land breakfast was amazing!!
Stayed 1 night in Oct 2023

6/10 Okay

Rocco

Traveled with family
One Night stay
Decent hotel just to sleep. Rooms could've been cleaner, but if you are looking for a place to sleep and move on it's fine
Stayed 1 night in Oct 2023

10/10 Excellent

Dennis

Stayed 1 night in Oct 2023

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Wall

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I needed a place for one night and was sensitive to rates. I didn't need to be in the immediate Boston area and booked my stay in Milford which is about a 30 minute drive to Waltham and maybe 45 minutes from downtown Boston. The experience was great in every way. However, there's only one place to eat within walking distance, but with a 5 or 10 minute drive there are lots of options.
Stayed 1 night in Oct 2023

2/10 Terrible

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sam on Oct 31, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

4/10 Poor

Stephanie

Traveled with family
Disliked: Staff & service
Upon checking in, the room was not ready and then I received a room that had one bed when I booked two. Staff was very rude and when asked about the beds, said that if it was booked online, they don't have to follow it. When I told them the room wasn't ready, went to the room to double check.
Stayed 1 night in Sep 2023

8/10 Good

Tom

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent, clean great location, excellent maid service on a daily basis, so-so breakfast Great value
Stayed 2 nights in Sep 2023

2/10 Terrible

Matthew

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
First room still had socks in the lamp. I understand this could be an oversight as not typical to have socks in lights. However on the outside of the lamp the shade had mold on the lamp. I called the front desk and they switched rooms for my family. The next room was marginally better however smelled of chemically dirty mop water. My family decided to stay however regret the decision because they got a poor night sleep and woke stuffier more than normal.
Stayed 1 night in Sep 2023
Response from Sam on Sep 25, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Kylie

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice, our room was nice overall for the price. But it had a mildewy smell to it, air was very dry, and the beds are hard. If it has the best price when i go to the area again i would stay but be prepared next time.
Stayed 1 night in Sep 2023

8/10 Good

Anup

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good and safe. Breakfast was good. Would definitely recommend.
Stayed 1 night in Sep 2023

8/10 Good

andy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will stay again next time i travel to that region.
Stayed 1 night in Sep 2023

8/10 Good

Jaznique Tysembria Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is good the only thing is I asked housekeeping to change the sheets and they never did.
Stayed 3 nights in Aug 2023

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Melora, Yarmouth

Traveled with group
Disliked: Cleanliness
Rooms and showers were pretty grimy. They completely skipped our room for cleaning on the second day. The gentlemen who checked us in and was at the front desk most of the weekend was not friendly but check in was easy enough. It was quiet and pretty convenient for attending the two concerts we saw over the weekend.
Stayed 3 nights in Aug 2023
Response from Sam on Sep 25, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Ivette

Stayed 1 night in Aug 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good lodging choice for Milford
Conveniently located, easy parking. Room was clean, efficient, roomy, everything in working order. Seemed to be alot of dining choices in the area. Breakfast was good, could be improved with additional choices. Only issue I had was with the shower. The smoke/ fire alarm sounded toward the end of a hot shower! And the handle to the shower was completely detached.
Stayed 1 night in Aug 2023

6/10 Okay

Wallace, hyannis

Stayed 1 night in Aug 2023

8/10 Good

Lori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located
Stayed 6 nights in Aug 2023

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
The facilities
Stayed 1 night in Aug 2023

10/10 Excellent

jeanette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gentlemen who checked us in was very kind and professional
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

2/10 Terrible

Dawn

Traveled with pets
Did not stay there
Stayed 1 night in Aug 2023
Response from Sam on Aug 6, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future

6/10 Okay

Sandy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

James

Stayed 2 nights in Jul 2023

10/10 Excellent

Rob

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BW Milford Inn. Milford, MA
Great place to stay!
Stayed 1 night in Jul 2023

2/10 Terrible

Cori

Stayed 1 night in Jul 2023
Response from Sam on Aug 6, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future

8/10 Good

Jason

Liked: Staff & service
Disliked: Cleanliness

2/10 Terrible

David

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The property suffered sprinkler damage a few weeks ago and the rooms were severely damaged with water. Horrible mildew smell. The hotel said nothing they could do. 313 dollars a night is a joke.
Stayed 1 night in Jul 2023
Response from Sam on Jul 24, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.