Indoor pool, pool umbrellas
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Reviews of Hampton Inn Boston/Marlborough

2.5 out of 5
Hampton Inn Boston/Marlborough
277 Boston Post Rd West, Marlborough, MA

Reviews

8.8

Excellent

Rating 10 - Excellent. 583 out of 1000 reviews" "
Rating 8 - Good. 274 out of 1000 reviews" "
Rating 6 - Okay. 84 out of 1000 reviews" "
Rating 4 - Poor. 27 out of 1000 reviews" "
Rating 2 - Terrible. 32 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very nice. Comfortable bed. Breakfast is nice.
Stayed 3 nights in Apr 2024

10/10 Excellent

Eric, richmond hill

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay ve4h quite breakfast awesome, free coffee wifi 24/7. Will stay again and highly recommended
Stayed 3 nights in Apr 2024

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice for our mini family vacation!!
Stayed 2 nights in Apr 2024

6/10 Okay

Margaret

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location, quiet, comfortable, breakfast was excellent,
Stayed 2 nights in Apr 2024

6/10 Okay

jason

Traveled with family
Liked: Staff & service, amenities
The room could have been cleaner. Hair in the shower and on the floor
Stayed 1 night in Apr 2024

10/10 Excellent

Sean

Traveled with partner
Liked: Amenities
We were really impressed with this property. Free, fresh coffee service in the lobby all the time, a gorgeous looking indoor pool we sadly didn’t have time to enjoy, and a pretty decent (nothing spectacular but still good) free breakfast buffet were the highlights. The room was clean, the bed was comfortable, and the staff were all exceptionally friendly and helpful. It was everything we hoped for and more. A sports team of nine-year-old boys and their families were making their presence quite known when we checked in, but the check-in desk thankfully put us far away from them. Will definitely look for this hotel again next time we’re in town.
Stayed 1 night in Apr 2024

10/10 Excellent

Ryan, Starks

Liked: Cleanliness, staff & service, property conditions & facilities
I’ll be staying here again. Very nice, comfortable and clean and nice breakfast.
Stayed 1 night in Apr 2024

8/10 Good

Caroline

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Easy to get to and near multiple dining options
Stayed 1 night in Apr 2024

10/10 Excellent

Denis

Traveled with group, Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Marianne

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a hockey tournament and they were very accommodating and easy going. Place was clean and breakfast was convenient.
Stayed 2 nights in Mar 2024

10/10 Excellent

Alberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a last minute booking on my part. But besides the slightly confusing check in directions online it was easy as can be in person. From the night guy with blue and navy blue long sleeve sweater was amazing as well as the morning guy with the baby blue long sleeve( I think made cole or corn) don’t remember. Also have to shoutout the older would and gentlemen with the beard for breakfast kept an eye to make sure everything was stocked as well as gave a final call for people like me that lost track of time to see breakfast time was over. Love the property as a whole!
Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer, Katy

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024

4/10 Poor

Nate

Disliked: Staff & service, property conditions & facilities
The mattress was so worn out it was like sleeping on the floor. The parking lot was full of cars and trucks that were taking 2 or more parking spots. Staff said that those were residents (people who live there) and there was nothing they could do. Heaven forbid someone takes only 1 spot or the staff makes them park like a civilized human being... I parked across in a lot for an office building fully expecting my car to be towed -- thankfully it wasn't room was overdue for basic maintenance - lotion dispenser half torn off the wall. Refrigerator that gurgled until I unplugged it. Toilet mounted 15 degrees towards the wall... NEVER staying there again.
Stayed 3 nights in Feb 2024
Response from Pamela on Mar 2, 2024
Dear Nate,Thank you for providing feedback regarding your recent stay. Please accept my apology. I take your feedback very seriously. I will look into your comments and take the needed corrective action to prevent it from occurring in the future.Sincerely,

4/10 Poor

Michael

Stayed 2 nights in Feb 2024

8/10 Good

TJ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was filled nightly
Stayed 3 nights in Feb 2024
Response from Pamela on Mar 2, 2024
Dear TJ,Thank you for providing feedback. We appreciate your time and effort.Sincerely,

10/10 Excellent

michael f., Indianapolis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Feb 2024

10/10 Excellent

Marina, South Easton

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and has nice high grade toiletries which was a nice surprise
Stayed 1 night in Feb 2024

10/10 Excellent

Abby

Liked: Amenities
Great location near lots of fun things to do. Staff was friendly
Stayed 3 nights in Feb 2024

10/10 Excellent

Keri

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was very nice
Stayed 1 night in Feb 2024

10/10 Excellent

Terrance

Stayed 3 nights in Feb 2024

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Warm cookies were awesome, and breakfast choices were plentiful. Good value for the money!
Stayed 1 night in Jan 2024

10/10 Excellent

Constanze L

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly Staff
Stayed 2 nights in Jan 2024

10/10 Excellent

Emelda Grace

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing thank you !
Stayed 1 night in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Penny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Fernando

Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Wenrong

Stayed 4 nights in Dec 2023

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Dec 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Marcelo

Stayed 1 night in Dec 2023

10/10 Excellent

Nichole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff was amazing. I loved the cookies, soup and hot cider offered. The breakfast was tasty! The front desk was super kind. Always helpful. Best hotel stay in a while and we will be back!
Stayed 2 nights in Dec 2023

10/10 Excellent

Aikins

Stayed 1 night in Dec 2023

10/10 Excellent

Rosemarie

Traveled with family
Liked: Staff & service, room comfort
Nice stay.
The tub was a little dirty. Everything else was nice. We will be staying here again in the future.
Stayed 2 nights in Dec 2023

10/10 Excellent

JoAnn

Traveled with group
Stayed 2 nights in Dec 2023

8/10 Good

Kurt

Stayed 1 night in Nov 2023

10/10 Excellent

carol

Liked: Cleanliness, staff & service, property conditions & facilities
People were very nice
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

8/10 Good

Joe

Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable no surprises. Car friendly.
Stayed 2 nights in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very pleasantly surprised by the great upkeep of the property, the wonderful breakfast buffet, and high quality fitness room. The staff was very friendly, helpful, and accommodating. Incredible value for the price!
Stayed 2 nights in Dec 2023

8/10 Good

Tamra

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Lobby and breakfast were great. Staff was friendly and helpful. Room was “tired”
Stayed 2 nights in Nov 2023

8/10 Good

Alexis

Stayed 1 night in Nov 2023

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

william

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 2 nights in Nov 2023

10/10 Excellent

Luis

Stayed 1 night in Nov 2023

2/10 Terrible

kimberly

Stayed 7 nights in Nov 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fruit infused water and cookies out of the oven- front desk
Stayed 1 night in Nov 2023

10/10 Excellent

Antonio

Stayed 5 nights in Nov 2023