Exterior

Reviews of Holiday Inn Express Hotel & Suites Auburn, an IHG Hotel

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 539 out of 1006 reviews" "
Rating 8 - Good. 278 out of 1006 reviews" "
Rating 6 - Okay. 92 out of 1006 reviews" "
Rating 4 - Poor. 52 out of 1006 reviews" "
Rating 2 - Terrible. 45 out of 1006 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Peter, Fredericton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spot to shop near a Shell station.
Stayed 1 night in Mar 2024

10/10 Excellent

alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
Over I had a great stay just one Spanish lady at th front desk was extremely rude not nice at all everyone else there were super nice will be going there again soon
Stayed 1 night in Feb 2024
Response from Patricia, GM Holiday Inn Express on Mar 21, 2024
Thank you for your comments, I apologize for the behavior this employee displayed. I will share your comments with them and use it as a training tool to better their service. I hope the rest of your stay was pleasant and we hope to see you again on your next visit.

4/10 Poor

Jacqueline

Traveled with family and small children, Business traveler, Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
My recent stay at the holiday in. was characterized by friendly staff but disappointing cleanliness standards. Despite the warm welcome and helpful attitude of the staff, the hotel rooms were plagued by musty odors, stains, and inadequate cleaning. While the staff's efforts to address concerns were appreciated, improvements in cleanliness are needed for a more satisfactory experience.
Stayed 1 night in Mar 2024
Response from Patricia, GM Holiday Inn Express on Mar 19, 2024
I am extremely apologetic that your stay was less than ideal. We assure you that our cleaning standards are of the highest priority, and I will personally share your experience with the Housekeeping Supervisors so they may let their team know of these issues. Thank you for bringing this to our attention, this type of feedback helps us better our service and quality.

8/10 Good

Elizabeth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The property is right off the highway and parking is easy.
Stayed 1 night in Mar 2024
Response from Patricia, GM Holiday Inn Express on Mar 14, 2024
Thank you for taking the time to comment and rate us. We appreciate the feedback and we hope to see you again on your next visit. Safe travels.

10/10 Excellent

Mary

Traveled with group, Traveled with partner
Liked: Staff & service, property conditions & facilities
Staff was very pleasant. Rooms were clean.
Stayed 1 night in Mar 2024
Response from Patricia, GM Holiday Inn Express on Mar 14, 2024
We thank you for your taking the time to comment and rate us and I will gladly share your feedback with our team. See you on your next visit, safe travels.

10/10 Excellent

Abdulsalam

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Patricia, GM Holiday Inn Express on Mar 6, 2024
Thank you for taking the time to comment and rate us. We appreciate your business and hope to see you again soon, safe travels.

10/10 Excellent

Jeri Ann

Stayed 1 night in Mar 2024
Response from Patricia, GM Holiday Inn Express on Mar 27, 2024
Thank you for taking the time to rate us, we hope to see you again soon! Safe travels.

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Patricia, GM Holiday Inn Express on Mar 5, 2024
Thank you for taking the time to review us, we hope your stay was pleasant. See you on your next visit, safe travels.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicest affordable hotels I've stayed at.
Stayed 1 night in Feb 2024
Response from Patricia, GM Holiday Inn Express on Feb 29, 2024
We love to see comments like this! We appreciate you taking the time to review and rate us. I will gladly share your feedback with my team, we hope to see you again on your next visit. Safe travels!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience and cleaniliness
Stayed 1 night in Feb 2024
Response from Patricia, GM Holiday Inn Express on Feb 29, 2024
We are delighted to have been able to provide this quality of service for you. Thank you for taking the time to review and rate us. See you on your next visit, safe travels.

10/10 Excellent

Lady Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 4 nights in Feb 2024
Response from Patricia, GM Holiday Inn Express on Feb 26, 2024
Thank you for your review and comments. I will be happy to share them with my team! See you on your next visit, safe travels.

6/10 Okay

Paul

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The common areas were clean and neat. The room was quiet and I was able to get some sleep. The beds were a bit too firm. The Television signal did not work properly so it kept breaking up. I was very surprised to see an old toilet seat in the bathroom. It was yellow and dingy. The bathroom and room itself was very clean and neat. I was a bit concerned. I can only surmise that the extensive use of bleach to disinfect the bathroom and toilet has had a caustic effect on the seat. I stayed the one night but would probably come back. The breakfast offered was good but the eggs and sausage need to be cooked a bit more. Everything else about the breakfast offered was great.
Stayed 1 night in Feb 2024
Response from Patricia, GM Holiday Inn Express on Feb 26, 2024
Thank you for taking the time to share your experience and comments with us. Our goal is to better serve our guests and reviews like yours allow give us the chance to follow up on any room issues we may have missed. We hope you allow us the opportunity to better serve you on your next visit, safe travels.

10/10 Excellent

Deborah

Great service
Stayed 1 night in Feb 2024
Response from Patricia, GM Holiday Inn Express on Feb 26, 2024
Thank you for your review and comments. I will be happy to share them with my team! See you on your next visit, safe travels.

10/10 Excellent

Peter, Fredericton

Liked: Cleanliness
Excellent hotel
Stayed 1 night in Feb 2024
Response from Patricia, GM Holiday Inn Express on Feb 20, 2024
Thank you for staying with us and taking the time to comment and rate us. We are delighted to hear that you enjoyed your stay and look forward to seeing you again!

8/10 Good

JEE ANN

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bedsheets & blanket does not smell clean. It looks clean but it does not smell clean.
Stayed 2 nights in Feb 2024
Response from Patricia, GM Holiday Inn Express on Feb 20, 2024
I am sorry you had an issue with the quality and cleanliness of your room. I will have this addressed with the Housekeeping Supervisors and staff. Our highest priority is to assure quality service and exceptional cleaning in each room. Please accept my sincerest apologies and I hope you allow us the opportunity to better serve you on your next visit. Safe travels.

8/10 Good

Nicole

Stayed 1 night in Feb 2024
Response from Patricia, GM Holiday Inn Express on Mar 21, 2024
Thank you for taking the time to complete this survey. Have a wonderful day.

10/10 Excellent

Tengjiao

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast is good.
Stayed 2 nights in Feb 2024
Response from Patricia, General Manager on Feb 5, 2024
Thank you for your comments. The Breakfast team has been diligently working to make our service an enjoyable and satisfying experience for our guests. I will gladly share your comments and scores with them. See you on your next visit, safe travels.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
The woman at check in was so warm and friendly. Comfortable room and easy access off the highway.
Stayed 1 night in Feb 2024
Response from Patricia, General Manager on Feb 5, 2024
Thank you for your comments, I will share them with my team. I am happy we were able to make your stay a pleasant and enjoyable one. See you on your next visit, safe travels!

10/10 Excellent

Tania, Millbury

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Quiet. Comfy. Highly recommend.
Stayed 1 night in Jan 2024
Response from Patricia, GM Holiday Inn Express on Jan 31, 2024
Thank you for taking the time to rate and comment on your stay. I am pleased to hear that you enjoyed your stay and will share your comments with my staff. See you on your next visit, safe travels!

10/10 Excellent

Craig

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We were pleased with our stay. Quick check in, clean, quiet room, nicer amenities than expedited at the price. Recommended.
Stayed 1 night in Jan 2024
Response from Patricia, GM Holiday Inn Express on Jan 29, 2024
Thank you for taking the time to rate and comment on your stay. I will share it with our team. See you on your next visit, safe travels!

8/10 Good

Thomas

Stayed 1 night in Jan 2024
Response from Patricia, GM Holiday Inn Express on Feb 20, 2024
Thank you for taking the time to complete this survey and rating us. Have a wonderful day.

10/10 Excellent

Homer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just liked the staffs
Stayed 1 night in Jan 2024
Response from Patricia, GM Holiday Inn Express on Jan 23, 2024
Thank you for your comments, will share with my team!

10/10 Excellent

Mikala

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Patricia, GM Holiday Inn Express on Dec 29, 2023
Thank you for taking the time to review us and we are delighted to have earned such a high rating. See you on your next visit. Safe travels.

8/10 Good

scott

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Off the highway pit stop for the night that was clean and convenient. I found the staff to be particularly helpful and welcoming - unusual for a pit stop kind of hotel. Otherwise, just another reliable Holiday Inn Express.
Stayed 1 night in Dec 2023
Response from Patricia, GM Holiday Inn Express on Dec 29, 2023
Thank you for your comments. Safe travels.

6/10 Okay

Grace

Liked: Cleanliness, staff & service, room comfort
Time for a redo
Service and comfort great. Rooms in need of a redo. Tub had some rust and carpeting throughout looks very outdated.
Stayed 1 night in Dec 2023
Response from Patricia, GM Holiday Inn Express on Dec 29, 2023
Thank you for taking the time to review and comment. I am very sorry we were unable to meet your expectations. Please know a renovation is being planned and we hope you will visit us again once our update is complete.

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Patricia, GM Holiday Inn Express on Jan 31, 2024
Thank you for taking the time to review our location. We are delighted to have earned your business. See you on your next visit, safe travels!

4/10 Poor

Pamela, Mount Gilead

Very disappointed in the breakfast. Eggs and sausage were literally cold. Hot water dispenser didn’t work. Not many options compared to other Holiday Inn express hotels.
Stayed 1 night in Dec 2023
Response from Patricia, GM Holiday Inn Express on Dec 29, 2023
Please accept our apologies for the subpar breakfast experience you received. We aim to assure we provide the highest quality and service for our guests during our breakfast hours, and I have personally spoken with the department supervisor and team members regarding your comments. I hope you will give our location another opportunity to better serve you in a future visit.

10/10 Excellent

Yun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is near I-84 and the noise from the traffic is quite noticeable. Otherwise, the surroundings are quite as the hotel is an isolated area.
Stayed 1 night in Dec 2023
Response from PC on Dec 21, 2023
Thank you so much for your feedback. As we are located next to I-90 and 290 it can be loud to certain guests, and we try our best to accommodate everyone when it comes to room placement. Unfortunately if we are filled up, there are only so many rooms away from the highway and it does make it hard to accommodate all. We do hope you visit again and for future reference you could submit your preferences into your reservation and we will see it before you arrive. Thank you again, and Happy Holidays to you and yours.

4/10 Poor

Hemant, Bronx

Traveled with family
Disliked: Staff & service
The Breakfast was not available at 9.40am on Saturday.
Stayed 1 night in Dec 2023
Response from PC on Dec 21, 2023
Good morning, I did look into this and was told that the breakfast was open until 10 like it typically is on the weekends. If we had run out of things to eat, then I do apologize as we cannot have them making food at that time in the a.m when they are getting ready to close breakfast. There are always cold options available and instant oatmeal, along with our muffins and breads for toasting.

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from PC on Dec 21, 2023
Good morning, I am not sure what the comment is, as I do not see one, but I do hope that you enjoyed your stay with us and we look forward to seeing you again in the future. Happy Holidays to you and yours.

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Patricia, GM Holiday Inn Express on Dec 18, 2023
Thank you for taking the time to rate us, we are delighted to have earned such a high rating during your stay.

10/10 Excellent

Nancy

Stayed 1 night in Dec 2023
Response from Patricia, GM Holiday Inn Express on Jan 17, 2024
Your review is appreciated very much, thank you for staying with us. See you on your next visit.

10/10 Excellent

Andrew

Stayed 1 night in Dec 2023
Response from Patricia, GM Holiday Inn Express on Dec 29, 2023
Thank you for you review! We hope to see you again soon, safe travels.

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be staying there again
Stayed 2 nights in Nov 2023
Response from Patricia, GM Holiday Inn Express on Dec 18, 2023
We're glad to hear this! We look forward to seeing on your next visit, safe travels!

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from Patricia, GM Holiday Inn Express on Dec 18, 2023
Thank you for taking the time to rate us, we are delighted to have earned such a high rating during your stay.

10/10 Excellent

Molly

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in clean and quiet
Stayed 1 night in Nov 2023
Response from Patricia, GM Holiday Inn Express on Nov 30, 2023
It's awesome to hear that your experience was great! Thank you for taking the time to comment and review us. We hope to see you on your next visit, safe travels.

8/10 Good

C, Worcester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A small hike to the Auburn mall and shopping area was not too arduous.
Stayed 7 nights in Nov 2023
Response from Patricia, GM Holiday Inn Express on Nov 30, 2023
Thank you for your comments and review. We hope you had a great shopping experience at the Auburn mall, and we hope we will see you on your next trip. Safe travels.

10/10 Excellent

Jacqueline

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really nice. Staff was friendly. Property clean. Only downfall we experienced is coming back from a function there was no parking as many trucks and uhauls were taking up multiple spots. We had to park at a vacant property in the parking lot next door.
Stayed 1 night in Nov 2023
Response from Patricia, GM Holiday Inn Express on Nov 24, 2023
We are deeply sorry you were inconvenienced by the lack of parking at our location during your stay. We strive to maintain good inventory control of our available parking spaces so situations like this do not occur. Please feel free to contact me with any additional concerns you may have. Please accept my apology and I hope you give us another opportunity to better serve you on your next visit. Safe travels.

10/10 Excellent

Michael

Stayed 1 night in Nov 2023
Response from Patricia, GM Holiday Inn Express on Dec 18, 2023
Thank you for taking the time to rate us, we are delighted to have earned your business and such a high rating during your stay.

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and fast check in, great staff, clean hotel, comfortable beds
Stayed 1 night in Nov 2023
Response from Patricia, GM Holiday Inn Express on Nov 30, 2023
I will gladly share your review and comments with my staff! Thank you for taking the time to review us and comment. See you on your next visit, safe travels.

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
I traveled to go to medical appointments. There was great access to my room and proximity to elevator. The room was large, clean and comfortable. The staff was very polite, attentive, and I plan to stay again.
Stayed 3 nights in Nov 2023
Response from Patricia, GM Holiday Inn Express on Nov 24, 2023
Thank you for taking the time to review, comment and leave pictures of your stay. I cannot wait to share all this with my staff. See you on your next visit, safe travels.

10/10 Excellent

Keith

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Patricia, GM Holiday Inn Express on Nov 24, 2023
Thank you for taking the time to rate us, we are delighted we earned such a high rating for your stay. See you on your next visit, safe travels.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Patricia, GM Holiday Inn Express on Nov 24, 2023
Thank you for taking the time to rate us, we are delighted we earned such a high rating for your stay. See you on your next visit, safe travels.

8/10 Good

Ramiro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Nov 2023
Response from Patricia, General Manager on Nov 20, 2023
W appreciate you taking the time to rate us. We hope to be able to serve you again on your next visit, safe travels.

6/10 Okay

Diana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed an extra night.
The hotel was great but we found out we had to stay an extra night. When the 2nd night was added, the room we were placed in was different and more expensive. We had to move all our belongings to a different room.
Stayed 1 night in Nov 2023
Response from Patricia, General Manager on Nov 20, 2023
Thank you for taking the time to review and provide feedback. Please accept my apology for the inconvenience the change of room may have caused. Unfortunately, when reservations are altered last minute, it can be very difficult to honor both the booking price and the room type. We always try our best to accommodate our guests to the best of our ability, however, during high occupancy nights this may be more difficult to do. We hope to be able to serve you again during a future stay. Safe travels.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 13 nights in Nov 2023
Response from Patricia, GM Holiday Inn Express on Nov 15, 2023
Thank you for taking the time to rate us, we look forward to seeing you again. Safe travels.

10/10 Excellent

Kendall

Liked: Cleanliness, staff & service, property conditions & facilities
Great value and easy to get to off the highway. Breakfast was good and staff were helpful.
Stayed 1 night in Nov 2023
Response from Patricia, GM Holiday Inn Express on Nov 13, 2023
We are delighted to have received such a high rating and positive review of our property during your stay, I will gladly share your comments with my stay. Hope to see you on your next visit, safe travels!

8/10 Good

Betsy

Stayed 1 night in Nov 2023
Response from Patricia, GM Holiday Inn Express on Nov 13, 2023
Thank you for taking the time to review us, we hope to see you on a future visit. Safe travels.

10/10 Excellent

KRISTIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice bathroom! Only thing - channels on tv pixelated or froze on some channels. Unfortunately, one of the channels, we really wanted to watch, especially that night. Dish tv - not a fan.
Stayed 1 night in Nov 2023
Response from Patricia, GM Holiday Inn Express on Nov 10, 2023
Thank you for taking the time to comment and rate us, I am deeply sorry your television viewing was interrupted by the bad reception. I will have our Maintenance team look into this. We hope to see you on your next visit, safe travels.

10/10 Excellent

jin young

Stayed 1 night in Oct 2023
Response from Patricia, GM Holiday Inn Express on Nov 30, 2023
Thank you!