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Reviews of Residence Inn by Marriott Worcester

3 out of 5
Residence Inn by Marriott Worcester
503 Plantation St, Worcester, MA

Reviews

8.4

Very Good

Rating 10 - Excellent. 477 out of 912 reviews" "
Rating 8 - Good. 252 out of 912 reviews" "
Rating 6 - Okay. 96 out of 912 reviews" "
Rating 4 - Poor. 43 out of 912 reviews" "
Rating 2 - Terrible. 44 out of 912 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Dae Young

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even if I turned on all the lights in the evening, it was a little dark inside.
Stayed 1 night in Apr 2024

6/10 Okay

Eden

Liked: Cleanliness
Stayed 1 night in Mar 2024

4/10 Poor

Luke

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Jennifer

Liked: Staff & service
Stayed 1 night in Feb 2024

4/10 Poor

Enri

Traveled with partner
Disliked: Staff & service, property conditions & facilities
This property is charging premium rates but the high cost is unjustified. There were group of young kids roaming the hallways and being disruptive. There were also guest who seemed to have been living in this hotel for quite some time. If this hotel is being used to house individuals in need then the paying customer should be made aware prior to booking the place. Housekeeping also just came into our room without knocking or checking to see if it was ok. Don’t plan on staying here in the foreseeable future.
Stayed 2 nights in Feb 2024

10/10 Excellent

Cyndi

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean and the staff was friendly and very accomodating. The breakfast was good and had variety
Stayed 2 nights in Feb 2024

8/10 Good

Kristal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Jacob

Disliked: Cleanliness, property conditions & facilities
Hotel room was still dirty when we checked in. I want a refund
Stayed 1 night in Jan 2024

6/10 Okay

Aaron

Liked: Staff & service
Very convenient location to UMASS. Hotel is dated and there was no housekeeping. Hallways do not smell fresh.
Stayed 2 nights in Jan 2024

8/10 Good

D

Business traveler
Liked: Cleanliness, staff & service, room comfort
Absolutely Fine!
I was a little worried about staying here after reading all the negative reviews. This hotel is absolutely fine. It’s clean, comfortable and was quiet. The rooms could definitely use updating, yet it was still very nice.
Stayed 1 night in Jan 2024

6/10 Okay

Lilian

Stayed 1 night in Jan 2024

8/10 Good

Eleanor

Stayed 1 night in Jan 2024

10/10 Excellent

Mason

Stayed 2 nights in Jan 2024

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
This property is housing migrants. The hallways have a terrible odor. The staff is nice and we enjoy the pool. The rooms are nice just avoid the halls and migrants.
Stayed 1 night in Jan 2024

4/10 Poor

Alberto

Business traveler
Disliked: Staff & service
Stayed 2 nights in Jan 2024

2/10 Terrible

Deborah

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Ronald

Stayed 4 nights in Dec 2023

10/10 Excellent

Erik

Stayed 1 night in Dec 2023

10/10 Excellent

Charles

Stayed 4 nights in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Pierre

Amazing!
Stayed 5 nights in Nov 2023

8/10 Good

Jan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access. Clean and quiet. The furniture and vanity is showing quite a bit of wear and tear, should be replaced.
Stayed 1 night in Nov 2023

4/10 Poor

Linda

Traveled with family
Disliked: Staff & service, property conditions & facilities
The furniture was ripped. The couch you could not even sit on without pilling all of the cushions on the seat part. The chair at the desk was broken and almost threw me on the floor. TV remote in the main room on 3/4 of the buttons worked. When we asked to have them clean the room they only replaced the towels and made the bed. They did not empty the garbage which was full or vacuum the rug. The room was clean when we first got there. Staff was friendly.
Stayed 4 nights in Nov 2023

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Convenient
Stayed 1 night in Nov 2023

10/10 Excellent

Donna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was close to attractions and easy on off highway . Rooms very spacious and nice kitchenette area.
Stayed 1 night in Nov 2023

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The size of the room, the kitchen facilities and the free breakfast in the morning. Staff , Chris, very helpful at the front desk.
Stayed 1 night in Nov 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Dorothy

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location and friendly and receptive staff.
Stayed 1 night in Nov 2023

10/10 Excellent

Alexandra

Stayed 1 night in Nov 2023

6/10 Okay

George

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Nov 2023

8/10 Good

Akhileshwar

Liked: Cleanliness, staff & service, amenities
The door lock was not working and it was not repaired during my stay, neither the hotel changed my room because of this issue.
Stayed 2 nights in Nov 2023

8/10 Good

Michelle

Traveled with family
Eric at the front desk was great. Informative; attentive; friendly.
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Aziz

Business traveler
Stayed 2 nights in Oct 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Lizabeth

Stayed 1 night in Oct 2023

10/10 Excellent

Wayne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

elizabeth

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great Service
Everything was great but we had to get maintenance to fix some small things in the room but it was handled on the spot and corrected in no time. Loved breakfast options. Very modern.
Stayed 2 nights in Sep 2023

6/10 Okay

Tessa, Eau Claire

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Pros: staff is amazing and the manager is accommodating. Eric and Hannah helped anytime I needed anything. Eric also gave me some numbers for take away (dont use grub hub, they left my food on the floor outside and it was stolen). The front desk guys came up to investigate the booming and door slamming when I complained (it was the maid in the next room). The drive to St Vincent hospital is less than 15 min. UMass is closer. The washer and dryer was nice (there are 3 washers and 6 dryers). The front desk can sell you quarters to do your laundry, but i would bring my own just in case, nothing is really close by. Cons: constant door slamming, when it's next door, it shakes the walls. Kids running like heathens in the halls. One kid was coughing and snotting and touching everything at the breakfast counter. The beds are extremely uncomfortable and so are the flat pillows. The cleaners are terrible at their jobs. Both rooms i stayed in had hair in the tub. The bedding was stained and the tubmat had mold under it that floated into my bath water. Many of the other guests were low income looking. If you are in Worcester for business go somewhere else. This hotel caters to families and many will rent the room for the weekend for the express purpose of using the pool. It is EXTREMELY easy to end up in the ghetto from here. Ask the front desk where to go for food and such. Do not just Google a place. I ended up in the hood 4 times. This part of Worcester is nasty.
Stayed 13 nights in Sep 2023

10/10 Excellent

Magdalena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Sep 2023

4/10 Poor

david

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Lots of food odors in the hallways. Lots of crying children audible in the hallways. Pull out couch mattress was stained in several places. No linens available for pull out couch. Would not recommend or stay again.
Stayed 1 night in Sep 2023

8/10 Good

Denis

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Only problem was a loud air conditioner near the bed.
Stayed 1 night in Sep 2023

10/10 Excellent

Ben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and the bed was comfortable. I love the kitchen and it's was easy to get to the parking staff were very nice 💯.
Stayed 1 night in Sep 2023

8/10 Good

RYAN

Stayed 1 night in Sep 2023

4/10 Poor

Yvette

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
The stay was good, but restaurant service was horrible, I was given the wrong type of toast and it was a problem changing it. My husband had to speak to front desk. It was unbelievable.
Stayed 1 night in Sep 2023

10/10 Excellent

Anita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

MINGHUA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

2/10 Terrible

Carrie

Stayed 1 night in Aug 2023