Ratings based on 8 Verified Reviews
They paid and stayed. We double-checked.
2.8 Room cleanliness
2.4 Service & staff
2.6 Room comfort
2.2 Hotel condition
They paid and stayed.
for Everyoneby jill from midlands, UK
nice suprisePosted Dec 2, 2013
Pros: location was good and the views were lovely
Cons: a later breakfast time on a sunday morning - we missed it!
Location: Worcester Christmas fayre was well worth a visit
was a really nice hotel, we had an enjoyable stay, lovely location.
for Business Travelersby A verified traveler
Not what it says on the Brochure !Posted Jul 14, 2012 on Hotels.com
There was no Wi-fi, even though it states they have, receipts with vat were an absolute nightmare to get, if you need to check out very early i.e before 7am this is not possible. The hotel stank and the bed made me itch all night so hardly slept, will definately NOT be staying again
for Everyoneby A verified traveler
very poorPosted Jul 5, 2012
incredibly run down and grubby lists has gym, but no longer
Not Recommendedby A verified traveler
Cleanliness Zero, Comfort ZeroPosted Feb 22, 2012 on Hotels.com
Spent two nights on business. Room had cobwebs, bed sheet torn, bathroom bin not cleared and bath hole had hair. Double bed was uncomfortable as lumpy. Raised concern to Receptionist but no follow up by management. Receptionist and Bar Staff friendly. Poor service in Restaurant even though it was empty - salt and pepper pot missing from table, noticed that one other person had to ask for bread and water. Food was tasty but vegetables were cold. Learnt from colleague that his bathroom had blood stains on the carpet.
Not Recommendedby A verified traveler
Posted Feb 12, 2012 on Hotels.com
for Couplesby Nigel from London
AvoidPosted Dec 29, 2011
Cons: Tired, tatty with unhelpful staff when you could find them
Location: Wee situated with plenty of parking
Cheap but tatty - the walls were damp with peeling paint, beds hard with cheap pillows and duvets, bathroom old fashioned and tatty. We came back in evening and after waiting ten minutes to see anyone had to help ourselves top our keys. This is a very tired and tatty hotel. Yopu could do much better - a Premier Inn or Travel Lodge would be as cheap but much much better quality. Avoid
Not Recommendedby A verified traveler from Preston, UK
Brook Bank House HotelPosted May 9, 2011 on Hotels.com
My dominating memory of this hotel was embarrassment. I used my debit card to reserve a room and was given the usual room number card to use in the hotel. When I ordered drinks at the bar I was told that the hotel card was not valid. i had to go to reception to sort it out. Dinner was a re-run of this with me being told (so everone could hear) that the cost was extra - which I knew. Breakfast was even worse as (in front of others) I was told that I had only paid a room rate and was not entitled to breakfast. After an exchange of views the waiter said i could have breakfast at a cost I can't mention. Upon checking my web reservation it said "Guests will be offered a comlimentary English breakfast." Back at reception (again) it was agreed that the billed cost of brekfast would be deleted. What a shambles!!!!
Recommendedby A verified traveler from Egham
Brook Bank House HotelPosted May 5, 2011 on Hotels.com
We stayed at this hotel as it was fairly close to Malvern where a dog show was taking place and we had entered our dog to be shown. On arrival we met Sujith Kumar who warmly welcomed us and directed us to our room he was very polite and helpful. We did not eat there and we left too early to have breakfast. We had a couple of drinks in the bar where we met Matt the barman who again was very polite and helpful. The hotel was clean and tidy and the bed comfortable. The hotel is on a golf course and most of the guests were golfers. The course was very useful for us to exercise our dog in the evening and first thing in the morning. My wife managed to leave her handbag in the bar before we went to bed and this was not noticed until the morning. We asked at reception in the morning if one had been found and it had been handed in by the barman, complete with contents. Big sigh of relief ! We would not hesitate in recommending this hotel to others