1 king Suite Spa Tub Non-Smoking | Blackout drapes, soundproofing, iron/ironing board, bed sheets

Reviews of Norwood Inn and Suites Worthington

2 out of 5
Norwood Inn and Suites Worthington
2015 N Humiston Ave, Worthington, MN

Reviews

5.4
Rating 10 - Excellent. 45 out of 517 reviews" "
Rating 8 - Good. 117 out of 517 reviews" "
Rating 6 - Okay. 119 out of 517 reviews" "
Rating 4 - Poor. 99 out of 517 reviews" "
Rating 2 - Terrible. 137 out of 517 reviews" "

5.6/10

Cleanliness

6.6/10

Staff & service

4.8/10

Amenities

5.0/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

4/10 Poor

Mary Jane

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff great, friendly and brought an extra blanket to room. Bed comfortable, appliances worked. There was only coffee at 7 for "continental breakfast," no coffee cups in the room for the coffee maker, NO WATER AVAILABLE IN THE TUB/SHOWER, light switch not working in bathroom (used heat light) and the only outlet in our room would not hold a plugin. Renovations were underway, but needed more to be done to be acceptable.
Stayed 1 night in Feb 2024

2/10 Terrible

Jeremy

Disliked: Cleanliness, staff & service, property conditions & facilities
Filthy, cable was horrible, it stunk and freezer was frozen over, bathroom was dirty
Stayed 1 night in Feb 2024

2/10 Terrible

Tami

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff was very nice. Parking lot was full of snow, they told
Stayed 2 nights in Jan 2024

10/10 Excellent

Genale

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect Location.Very reasonable rates-that includes Breakfast. Staffs are really helpful with all our questions and very responsive to whatever we needed.The bathroom was spacious.
Stayed 1 night in Jan 2024

6/10 Okay

Cassondra

Business traveler
Disliked: Cleanliness
Stayed 1 night in Nov 2023

6/10 Okay

Bryon

Business traveler
Disliked: Amenities
The price at the location is reasonable, but NEVER book a stay at this location through Expedia... EXPEDIA charged me $20 MORE for the room than what I would have got it for by calling the property direct... I have a receipt to prove it (and Expedia refused to refund the difference).
Stayed 1 night in Nov 2023

4/10 Poor

Chad

Stayed 1 night in Nov 2023

4/10 Poor

James B

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jose on Nov 18, 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

2/10 Terrible

Lee

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were stinky, carpets was dirty, bathroom needs to be redone and wall panels replaced due to mold and uncleanliness
Stayed 2 nights in Nov 2023
Response from Jose on Nov 9, 2023
Dear Guest,We feel bad to hear the rooms weren't up to the standard you expected. We are ready to provide the best service for your next stay!

2/10 Terrible

Toni

Disliked: Cleanliness, property conditions & facilities
Overall condition poor. We did not stay.
Stayed 1 night in Oct 2023
Response from Lia on Oct 30, 2023
Dear Guest,We appreciate your feedback and apologize for the inconvenience you experienced. Your comments are concerning, and we take them seriously. We will investigate the issues you mentioned to ensure they are promptly addressed. It is our goal to provide a positive and comfortable experience for all guests, and we hope to have the chance to make it right in the future. Thank you for bringing this to our attention.

2/10 Terrible

John

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in hotes/motels all over the world and this was the worst experience ever. The sink, not the toilet, in our first room plugged up and maintenance couldn't fix it, We had to change rooms, and it took 3 tries to get key cards programmed to work the lock. We had to get the key cards reprogrammed 3 more times in the next couple days. The restaurant they advertise is closed permanently, yet they have a sign on the main street advertising it and happy hour. The continental breakfast they advertise is with a container of cold cereal coffee pot in the lobby, but I didn't see any milk. There were a half dozen rooms on the first floor with no door locks, and the hallways needed to be vacuumed. Sometimes the main staff person would talk about the New Owner, and other times he would say there's no new owner. TV had no channels worth watching and we got tired of the empty promises to get us more. The reception on those channels we had was terrible. On a positive note the refrigerator and microwave worked, the beds were comfortable and there was plenty of hot water. this place is a dump and the management doesn't seem interested in fixing anything. I looked at the reviews for a number of other Norwood Inn & Suites and they all had terrible reviews, so this seems to be typical.
Stayed 7 nights in Oct 2023
Response from Lia on Oct 25, 2023
Dear Guest,Your detailed feedback is valuable, and we are actively addressing the issues raised. We appreciate your positive notes and assure you that improvements will be made to enhance the guest experience. We value your input and hope to have the chance to restore your faith in our property in the future.

2/10 Terrible

David

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hallways had food and food containers on floor. Light bulbs taken out of lamps. Television bad. Bathroom tub dirty and couldn’t get the shower to work. Bed hard and uncomfortable.
Stayed 1 night in Oct 2023
Response from Lia on Oct 20, 2023
Dear Guest,We appreciate you bringing them to our attention. We take cleanliness and guest comfort seriously, and we will investigate and address the concerns raised regarding the mentioned reservation. Your feedback is crucial, and we are committed to making improvements for a better experience in the future. Thank you for your understanding.

2/10 Terrible

Richard

Business traveler
Disliked: Cleanliness, staff & service, amenities
Dirty, sewer gas smell in room, no shower curtain, no tub plug, Rusty tissue holder, stains in the tub, trim falling off in the bathroom, musty smell In room
Stayed 1 night in Oct 2023
Response from Lia on Oct 9, 2023
Dear Guest,We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. Immediate action is being taken to address and rectify the concerns you've highlighted. Your feedback is valuable, and we appreciate the opportunity to make amends. We hope you consider giving us another chance for a much-improved experience in the future.

2/10 Terrible

Tammy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE!!!!
This hotel was filthy and should not be allowed to be used for public services. Not to mention that the restaurant burned down.
Stayed 2 nights in Sep 2023
Response from Lia on Oct 3, 2023
Dear Guest,We sincerely apologize for the cleanliness issues you encountered, and we're actively addressing and improving our standards. Regarding the restaurant, we regret the inconvenience and are working on alternative dining options. Your feedback is crucial, and we appreciate the opportunity to make necessary improvements for a more positive experience in the future.

2/10 Terrible

Martin, Isanti

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t trust the pictures. They were probably done 10 years ago . No pool no restaurant. False advertising for sure . I will talk to my lawer
Stayed 2 nights in Sep 2023
Response from Lia on Sep 21, 2023
Dear Guest,We understand your disappointment regarding the pool and restaurant, and we will ensure our online information is updated accordingly. Please feel free to reach out to our management if you have any further concerns, and we'll do our best to address them. Thank you for bringing this to our attention.

2/10 Terrible

Bruce

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
was gross and nasty bugs, no shower curtain carpet dirty and stained mildew everything was dirty no ice machine or restaurant as advertised bad neighbor hood was not safe no air, not many towels..gross gross ... may never use your site again... Bruce E johnson
Stayed 1 night in Jul 2023
Response from Lia on Sep 19, 2023
Dear Guest,We sincerely apologize for the unpleasant experience you had during your stay. Your feedback highlights several issues that do not align with our standards, and we deeply regret any discomfort caused. We will investigate and rectify these concerns promptly to offer a cleaner, safer, and more enjoyable environment for our guests in the future. Thank you for sharing your concerns with us.

2/10 Terrible

Yuvindra

Traveled with family and small children, Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Rundown and dirty
Stayed 1 night in Sep 2023
Response from Lia on Sep 18, 2023
Dear Guest,We apologize for the condition you encountered during your stay. Our team takes cleanliness and maintenance seriously, and we will address these issues promptly to ensure a more pleasant experience for future guests. Thank you for bringing this to our attention.

6/10 Okay

David

Stayed 3 nights in Sep 2023
Response from Lia on Sep 19, 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future.

2/10 Terrible

Max

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We witnessed arguments yelling at each other in the hallway… by the staff. We had flies coming and hair coming out of our sink that basically was clogged. No handle on our bathroom door. We went to buy our own sheets and overall just dirty. On top of it the bar/restaurant is now shut down.
Stayed 3 nights in Sep 2023
Response from Lia on Sep 12, 2023
Dear Guest,This does not reflect the level of service we aim to provide, and we take your feedback seriously. We will investigate these concerns and take immediate action to address them to prevent such experiences in the future. We appreciate your understanding and hope you might consider giving us another chance in the future.

4/10 Poor

Sara

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Lia on Sep 9, 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

8/10 Good

JOSEPH

Stayed 1 night in Aug 2023
Response from Lia on Sep 21, 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future.

2/10 Terrible

Olafur

Disliked: Cleanliness, property conditions & facilities
Room was bad, we had 3 rooms and we are more than sure that it had not been cleaned after previous guests. Shower not working in any of the rooms, toilet had not been flushed in one of them and the aircon not working in any of them
Stayed 1 night in Aug 2023
Response from Lia on Aug 24, 2023
Dear Guest,I'm truly sorry for the disappointing experience you had during your stay. Your feedback about the cleanliness and maintenance issues in all three rooms is deeply concerning. This falls far short of our usual standards, and we'll be investigating this matter thoroughly to prevent such incidents in the future. Your feedback is invaluable in helping us improve, and we hope to have the chance to make it up to you in the future.

2/10 Terrible

Ricardo

Disliked: Staff & service, property conditions & facilities
Ac barely worked and my keys never worked for the door so I had to have someone let me in Everytime I left
Stayed 1 night in Aug 2023
Response from Lia on Aug 24, 2023
Dear Guest,I apologize for the inconvenience you faced during your stay. Your feedback about the AC and key issues is concerning, and we take this seriously. We'll investigate and address these problems promptly to ensure a better experience for future guests. Thank you for bringing this to our attention.

2/10 Terrible

Rick

Disliked: Property conditions & facilities, room comfort
Only stay here if desperate for a room
Stayed 1 night in Aug 2023
Response from Lia on Aug 22, 2023
Dear Guest,We work hard to deliver an exceptional guest experience, and hardly we fell short. We reassure to offer a best service on your next stay.

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Had to change rooms - toilet inoperable in the first. Second was “ok”
Stayed 1 night in Aug 2023
Response from Lia on Aug 19, 2023
Dear Guest,It's unfortunate that you encountered a toilet issue in the first room, but it's great that the second one was in working order. I hope the rest of your stay goes smoothly and without any further inconveniences. We also ensure that your next stay in our hotel will be more pleasant and comfortable

2/10 Terrible

Duc

Stayed 1 night in Aug 2023
Response from Lia on Sep 5, 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

2/10 Terrible

Scotti

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Trash
Should update add no pool or restaurant do to fire happened over 2 months ago and still advertised the have. No refund aviod. Payied over 200 for 2 rooms. Not happy should of got some money back due to the inconvenience
Stayed 1 night in Aug 2023
Response from Lia on Aug 18, 2023
Dear Guest,Thank you for bringing this matter to our attention. We apologize for any inconvenience caused by the unavailability of the pool and restaurant due to the fire incident. We appreciate your feedback and will ensure to address this issue promptly.

4/10 Poor

Wade

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I stepped on a nail clipping. The room was not vacuumed.
Stayed 1 night in Aug 2023
Response from Lia on Aug 16, 2023
Dear Guest,We work hard to deliver an exceptional guest experience, and hardly we fell short. We reassure to offer a best service on your next stay.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
It was the first weekend in august and the AC didn’t work. My mid-70’s in-laws tried to tough it out and ended up sleeping in their vehicle at 1:00am. It was awful and they wouldn’t consider a refund.
Stayed 1 night in Aug 2023
Response from Lia on Aug 16, 2023
Dear Guest,We regret for any inconvenience caused during your stay. We are upgrading the facilities now and maintaining the appliances. We invite you back to our hotel for a comfortable stay.

2/10 Terrible

Melissa, Peshtigo

Disliked: Cleanliness, property conditions & facilities
There were no rooms available when we booked. They attempted to get 2 rooms ready, but they could not get maintenance done. Had to book at another hotel. Will be requesting refund for 2 rooms.
Stayed 1 night in Aug 2023
Response from Lia on Aug 16, 2023
Dear Guest,I apologize for the inconvenience caused by the unavailability of rooms despite your prior booking. We deeply regret the inconvenience caused due to the maintenance issue and understand your frustration. We ensure that you next day will be more comfortable and pleasant. So kindly give us another chance.

2/10 Terrible

Zachary

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where to begin... booked two room for my sister and I. Called ahead and asking to be next to eachother. My room and my sister's room had joining rooms but my room was furthe down the hall. That didn't make sense to me. My rooms toilet water was shut off and the toilet was covered in poop 💩, bed had stains all over it, tv remote was missing back cover and battery, tv is self didn't even work. I was driving for 12 hours i was tired so i just turned the water on and wiped the toilet down with sani wipes. Flushed the toilet to see if it worked and nope its cloged. Went to the front desk and he said let me look at the toilet. He flushed it and it over flowed. He put me in a new room that, and i tell you what it was way better. Everything worked. Now my sister's room. She hated it. Bed had plastic on it. I slept for about 10 min and she called me saying there are guys out side her door trying to open her door and even trying to open the shared room door. They are being loud and she was very scared. I asked if she wanted me to come to her but she was already in her car ready to leave. So I packed up my stuff and we went to the front desk and there was some 16 year old kid just saying he is new and doesn't know what to do and throwing bunch of f bombs like its professional. This place isn't horrible smells like weed in the halls, bunch of drunks, unsafe, and on top of it my 13 year old niece was really freaked out when a guy was talking on his phone and stared to follow her!
Stayed 1 night in Jul 2023
Response from Lia on Aug 18, 2023
Dear Guest,I'm sorry to hear about your initial experience, but I'm glad that the front desk was able to offer you a new room that was better. It's important to prioritize safety and comfort while traveling and will ensure that with your future stay you will not face such discomfort and I hope the rest of your stay was more enjoyable. Thank you for sharing your feedback. Have an another visit to our hotel.

4/10 Poor

Cody

Disliked: Cleanliness, property conditions & facilities
The check in was easy but the facility needs updated. The worst was the room air conditioner. It was set to 60 and was no where near that. I woke up in the middle of the night sweating.
Stayed 1 night in Jul 2023
Response from Lia on Aug 2, 2023
Dear Guest,Thanks for the compliment towards the check in and we are sorry to hear about your unpleasant experience regarding the facility and the faulty air conditioner. We are upgrading the facilities now and maintaining the appliances. We invite you back to our hotel where we ensure that you have a comfortable stay. Thank you for bringing this to our attention.

8/10 Good

Thad

Stayed 1 night in Jul 2023
Response from Lia on Aug 22, 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future.

2/10 Terrible

April

Disliked: Property conditions & facilities
Dirty very very dirty
Stayed 2 nights in Jul 2023
Response from Lia on Jul 18, 2023
Dear Guest,We apologize for the cleanliness issues you encountered during your stay. Your feedback will be shared with the management to solve it immediately. We look forward to welcoming you back to our hotel in the future where we will ensure all your expectation.

2/10 Terrible

Lahar

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms we got seems to be very old and stinky, bedsheets were itchy. Terrible experience.
Stayed 1 night in Jul 2023
Response from Lia on Jul 12, 2023
Dear Guest,Our team will investigate the issue with the room conditions and ensure necessary improvements are made to provide a more comfortable and enjoyable stay for you at the future. Thank you for your feedback.

2/10 Terrible

Pamela

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Look elsewhere
Doors don’t lock leading outside, outside doors having access to hotel halls never lock ,very dirty run down ,lots of people on drugs in parking lot as well as cops
Stayed 1 night in Jul 2023
Response from Lia on Sep 2, 2023
Dear Guest,We sincerely apologize for the issues you encountered during your stay. Guest safety is paramount, and we take your feedback seriously. We are actively working on security enhancements and cleanliness improvements to provide a safer and more pleasant experience for our guests. Your input is valuable, and we hope you will consider giving us another chance to provide a better stay in the future.

4/10 Poor

Alain

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Lia on Jul 8, 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Lia on Jul 4, 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future.

2/10 Terrible

Stephen

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The paint falling off the exterior, water damage in the bathroom, everything needed to be repaired, no fire alarm in room, toilet continuously drained, shower almost impossible to get on, carpeting very worn, playground equipment unsafe, windows need replaced, mirrors without backing, need replaced, no remote for the television, beds were so-so, pillows flat, trash on the floor of hotel halls, some rooms did not have doorknobs, exterior doors did not lock at night, breakfast was a bowl of cerial. The pool and gym equipment room were closed with no access during our stay. Our car did not get broken into and it was not too noisy. It did not cost much. Was close to the restaurants.
Stayed 1 night in Jun 2023
Response from Lia on Jun 28, 2023
Dear Guest,We apologize for the negative experiences you encountered during your stay. It is unfortunate that various maintenance issues were present throughout the hotel, including paint falling off, water damage, and the need for repairs. The absence of a fire alarm in the room, malfunctioning toilet and shower, worn carpeting, unsafe playground equipment, and other issues mentioned in your review are deeply concerning. We appreciate your feedback and will ensure that these issues are addressed promptly to enhance the overall guest experience. On a positive note, we're glad to hear that your car was safe and noise levels were manageable. We are also conveniently located near restaurants and offered affordable rates.

10/10 Excellent

Cynthia

Stayed 1 night in Jun 2023
Response from Lia on Jun 27, 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future.

2/10 Terrible

Ann

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible place, couldn’t get room card key to work for one room, dirty clothes from other guests in another room and television did not work in third room. Ended up not staying there and went to a different hotel.
Stayed 1 night in Jun 2023
Response from Lia on Jun 24, 2023
Dear Guest,We have taken your feedback on board, and we will strive to make improvements accordingly. We invite you to stay again and consider giving us another try.

4/10 Poor

Richard

Disliked: Property conditions & facilities
This property is old and dilapidated. The restaurant area had been red tagged as “Uninhabitable”. The pool was closed. Room windows were fogged from condensation. The worst motel, by far, that I have booked through Orbitz.
Stayed 1 night in Jun 2023
Response from Lia on Jun 22, 2023
Dear Guest,Your comments have been reported and advised to solve immediately. We appreciate your feedback as it enables us to improve our standards.

4/10 Poor

Kevin

Disliked: Cleanliness, property conditions & facilities
We booked two rooms. One room had an unfinished drywall repair and what appears to be blood stains on the sheets, or just unwashed, and the other room had a roach in the bed when our group woke up.
Stayed 2 nights in Jun 2023
Response from Tracy on Jun 15, 2023
Dear Guest,Thank you for your feedback on your recent stay at the hotel. This has personally addressed to the respective team to ensure it won't happen again. Looking forward to welcome you back here.

4/10 Poor

Klu

Stayed 1 night in Jun 2023
Response from Lia on Jul 3, 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future.

2/10 Terrible

Deb

Traveled with family
Disliked: Staff & service
We booked 4 rooms through Expedia. Then we called the motel and explained that we would be arriving around midnight. The person we talked to said they couldn't hold our rooms unless we paid with a cc. So we gave them the info to charge our card. When we arrived, they had NO rooms. Couldn't find us in the system. Even after I showed him my Expedia itinerary. Guess what they even charged my credit card for all 4 rooms. Now I'm trying to get that removed from my card. We had a very hard time finding 4 other rooms and it was past 2 pm before we were able to get some rest. Disappointed and discouraged.
Stayed 2 nights in Jun 2023
Response from Tracy on Jun 13, 2023
Dear Guest,Thank you for the time to share your feedback. We will investigate the matter instantly and assure that the same will not be repeated. We are assuring to meet your expectations in your future stay.

4/10 Poor

Kristen

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
This place regrettably is a dump. In extremely poor condition, smells of cigarettes everywhere, and beds were hard. The only good thing was the service at front desk and the price.
Stayed 1 night in Jun 2023
Response from Tracy on Jun 5, 2023
Dear Guest,Thank you for your feedback on your recent stay at the hotel. We regret for any inconvenience caused during your stay. We work hard to deliver an exceptional guest experience, and hardly we fell short. We reassure to offer a best service on your next stay.

4/10 Poor

Timothy, Sun City West

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Place under renovation and no breakfast.
Stayed 1 night in May 2023
Response from Tracy on Jun 4, 2023
Dear Guest,Thank you for taking the time to submit this review. We regret for any inconvenience caused during your stay. We are assuring to meet your expectations in your future stay.

2/10 Terrible

Brenda

Disliked: Property conditions & facilities
Lobby was nice. Got checked in, went to room, HORRENDOUS! No bedding, air conditioner ripped out, pices of sheet rock on floor. Attempted to get a different room and was supplied with towels that were not even clean. Left! I am expecting that Expedia WILL NOT charge my credit card! Also, Expedia planned to charge me $26 more than the hotel would have. Terrible experience overall.
Stayed 1 night in May 2023
Response from Tracy on Jun 3, 2023
Dear Guest,Thank you for taking the time to submit this review. Your feedback has been reported immediately to our team and solved internally. We are looking forward to serving you better on your next stay.

2/10 Terrible

Wesley

Disliked: Cleanliness, staff & service
charged an additional 49.99 when arrivi g after already paid expedia, worried about cc fraud in process. Happily no indication of problem and will refund the $50, but for a quick place for roadtrip shuteye, what a hassle.
Stayed 1 night in May 2023
Response from Tracy on Jun 3, 2023
Dear Guest,We apologize for any inconvenience you may have experienced during your stay with us. We have taken the necessary steps to rectify the issue of the double charge and have processed the refund. Please know that we take your comments seriously and will work diligently to improve our services to provide you with the best experience possible during your next stay with us.Thank you for choosing us as your accommodation provider and we look forward to welcoming you back soon.

2/10 Terrible

Stoney

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The other reviews were misleading. This place was not clean at all. The room realer of smoke. There were Cheetos on the floor. The chair in the room was covered with a dirty sheet. The shower was disgusting. The only saving Grace the front receptionist was very kind when we told him we would not stay here and asked for a refund. He promised us he would get that preocessed. Would never even consider staying here again.
Stayed 1 night in May 2023
Response from Tracy on May 24, 2023
Dear Guest,Thank you for your feedback on your recent stay at the hotel.We work hard to deliver an exceptional guest experience, and hardly we fell short. We reassure to offer a best service on your next stay.