Ratings based on 16 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.7 Hotel condition
They paid and stayed.
for Everyoneby Craig from Colorado, USA
Nice hotel for a quiet nightPosted Mar 2, 2014
Pros: Good points: Nice environment near river, hotel/room/bed is comfortable, staff is friendly, helpful, and speak some English.
Cons: Negatives: No restaurants, shops or anything to do anywhere near the hotel, food in restaurants is expensive and service is very slow, shower head onl
Location: No restaurants, shops or anything to do anywhere near the hotel
Good points: Nice environment near river, hotel/room/bed is comfortable, staff is friendly, helpful, and speak some English. Negatives: No restaurants, shops or anything to do anywhere near the hotel, food in restaurants is expensive and service is very slow, shower head only adjusts up to a level good for a person 5' tall, internet didn't work for me.
for Everyoneby A verified traveler
Staff needs to be trained to be more courteous .Posted Feb 6, 2014
Staff with very limited English . Needs to be more customer friendly .
for Business Travelersby Isaac
quick, clean and functionalPosted Dec 25, 2013
Pros: Free Wifi and easy access to power sockets around the room whereever you locate.
Cons: the front gate, which welcomes guests can be redesigned to support big luggage with a slope that people can easily take in their stuff without climb.
Location: river tour and shoppings
It's midnight check with very quick lodging and smiley faces from staff. Everything perfect with the big room, almost double sized than those Hong Kong counterparts.
for Business Travelersby A verified traveler
Nice Hotel for business stayPosted Oct 14, 2013
Clean, comfort room. Irish Pub was nice for western guests.
for Everyoneby A sojourner
Transit hotel for 2 nightsPosted Aug 20, 2013
Pros: Front desk staff. Room was comfortable.
Cons: Location of the breakfast restaurant -- not a good view. Also, add a swimming pool.
Location: Location a bit out of the way, but there is still access to public transport and taxis
Nice clean and efficient hotel. Breakfast was good, although the view from the restaurant is not pleasing. Also, no swimming pool. Access to the hotel is a bit out of the way, but there is still access to public transport and taxis. A good stay, overall.
for Business Travelersby Mark from Denver
Oasis in the FurnacePosted May 27, 2013 on Hotels.com
Amazing experience. Great staff. Made an oasis for a city that I despised.
for Everyoneby Phil from Shanghai, China
Weekend awayPosted May 7, 2013
Pros: The receptionist; who was vey keen to please
Cons: The bedroom carpet; very smelly
Location: Ideal; river view, close to interesting places to visit
The staff were extremely accommodating and keen to help. The receptionist upgraded our room to a river view after an initial confussion over the room reserved. The new room was a good size but the air conditioning did not work correctly, the room temp remained consistent no matter what temp we set the thermostat at. The bedroom carpet couul do with changing or a good deodourising. The breakfast room is very nice and the fresh coffee very good. The overall standard of the breakfast was also very good. For a short stay the hotel and its location are perfect...
Posted Sep 14, 2012 on Hotels.com
No hot water for twenty hour's. Very tiny room's i would not stay there again..
for Everyoneby NG from Baltimore, MD, USA
great hotel for families or businessPosted Jul 25, 2012
Location: This is the only problem. The location is isolated. But you can go everywhere by bus, the cheapest in the world.
wonderful view of the long river and part of the city
Recommendedby A verified traveler
Posted Nov 19, 2011 on Hotels.com
The hotel was fine but tired in appearance. The breakfast buffet was very nice with an good selection for the native Chinese, European and US travelers. I found the staff to be very accommodating and polite. The hotel was not in a convenient location for my needs since I was attending a congress across the river at the Marco Polo Hotel. When I booked the Riverside hotel through Hotel.com the staff person said it was a walkable 15-20 minute walk to the Marco Polo Hotel. NOT TRUE! The distance to the Marco Polo Hotel was much greater and traffic in China is incredible. The manner of traveling in China is highly different from the US or Europeans. It is a walk at your own risk country because pedestrians must fight for the right to cross a street. The pedestrian, motocycle, bikes, scooters do not abide the traffic lights and they all have the same rights when crossing or traveling the streets, which can be perilous. On my first day at the hotel I wanted to go to the Marco Polo Hotel where my conference was held. It was difficult for the staff to get a taxi because the distance was not far enough for the taxi driver. The following days I had better sucess. I would recommend that your staff be better informed on the travel styles of the countries they are booking in. I would say the advise I was given did not take into account the nature of the infrastructure and culture.