Ratings based on 13 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
for Business Travelersby Girish
Posted May 16, 2014 on Hotels.com
for Overnight Stay Before Destinationby A verified traveler
Posted Nov 6, 2013 on Hotels.com
Recommendedby nick liu
Posted Oct 27, 2013 on Hotels.com
for Business Travelersby AW
barely make it a novatel hotel.Posted Apr 22, 2013
check in procedure is very lengthy. needs to be improved.
by A verified traveler
In need of an update, avoid room 211Posted Mar 27, 2012 on Hotels.com
In need of an update. Staff were fine but gym walls had mould stains and some wallpaper peeling off the wall. I was allocated room 211 which has almost no daylight. A big concrete beam blocks half the window and the remainder is under a covered entrance to the underground garage. Complained and was moved within 15 minutes (quite impresive) but avoid that room unless you like the dark.
by A verified traveler from Chicago
Hotel reviewPosted Feb 4, 2012 on Hotels.com
The location was not easy to find and from the pictures on the site and lobby were much better than the actual room. There was no heat in the first room and they asked me to wait an hour for it to come on I did and then after two hours freezing got to change to another room and by 2 am the room got to 58 degrees. They made no accomidation for this but by day two the heat came on. The pool is not as nice as pictured. The chairs all have mold on them the water is cold and in general the hotel is in need of people that care. My advise is look elsewhere.
Recommendedby Tom from El Paso, TX
Good hotel in good locationPosted Oct 28, 2011
The room was clean & comfortable. I expected a breakfast with the room, but with the Expedia rate, I did not get breakfast. The room had a window that looked out on the mezzanine surrounding the lobby, and chairs were stacked pup at our window. A guest paying full price would complain loudly.
by A verified traveler from singapore
barely acceptablePosted Oct 24, 2011 on Hotels.com
The hotel is in good location. However, the rooms are small and the bathroom is very small. Requested to pay more to have a bigger bathroom and was told the bathroom are all of the same size, except for suites.
Recommendedby A verified traveler
Nice PlacePosted May 3, 2011 on Hotels.com
Good Price for the quality.
Recommendedby A verified traveler from glenthompson, victoria, australia.
would go back in a heartbeatPosted May 1, 2010
extremely well maintained hotel, and the staff could not do enough for you.