Ratings based on 52 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from HKG
Convenient location，quiet environment.Posted Jun 30, 2015
Pleasant staff service，room was clean and comfort. Convenient location but indication of hotel was not clear. Too crowd the elevator because of people using conference service.
by A verified traveler
In die Jahren gekommenPosted May 24, 2015
Shanghai-la ist normalerweise ein sehr gutes Hotel. Diese in Wuhan ist deutlich in die Jahre gekommen. Das Zimmer ist alt und nicht besonderes sauber. Der Service ist nicht ausreichend für ein fünfsternes Haus. Ich komme nicht wieder.
by A verified traveler from Hong Kong
A Nightmare experience staying in Shangri laPosted Apr 10, 2015
I am totally disappointed about the service of the Wuhan Shangri la. 1. My son fell in the taxi waiting area in Shangri la and he was bleeding. I told the staff and he put the medical box just on the table without showing any concern or providing me any assistance. I asked for the medical box the following day and they gave me a toothbrush ( I made the request both in Putonghua and English)! After repeated request, they asked me if I wanted a plaster. When I requested to lodge a complaint, they suddenly fully understood what my request was! Finally, they gave me something like a tool box with limited medical items. 2. When I was waiting for the hotel staff's assistance of calling for a taxi, another group of women came and made the same request. When the first taxi came, the group of women wanted to get into the taxi and scolded me for a few minutes. The hotel staff did nothing when the group of women scolded me. After they stopped, the hotel staff asked me to take the last one! 3. I borrowed an umbrella from the hotel but the umbrella could not be closed and there were some holes. I threw it away as it was very heavy. When I returned to the hotel, they refused to listen to me and asked me to pay $100 (RMB) for the claims. Never expect the hotel staff would render you assistance when you are in trouble!
for Everyoneby A verified traveler from HK
老牌五星級酒店Posted Apr 9, 2015
for Everyoneby A verified traveler from Cebu, Philippines
Cozy EnvironmentPosted Apr 7, 2015
Located in the CBD area of Wuhan, a few minutes walk to the Shopping Area. Great Experience!
for Everyoneby A verified traveler from LA
The best location to hang aroundPosted Mar 16, 2015
People in the facility were very friendly and was good to start tour. There were also a small and reasonable price breakfast restaurant around.
for Business Travelersby A verified traveler
老牌酒店信得過Posted Mar 5, 2015 on Hotels
老牌酒店, 可靠性高, 服務仔細, 好. 但因附近建地鐵, 店舖比較少,找食店比較少選擇.
for Familiesby Wei from 荆州
武汉之旅Posted Feb 28, 2015 on Hotels
for Personal Eventby JAEYUN from 상하이
가격대비 만족Posted Feb 20, 2015 on Hotels
가격대비 굉장히 만족스러웠다. 테니스장이나 헬스장도 잘 갖춰져 있는 것 같던데 다음 이용시에는 활용해 보겠다.
for Couplesby David from US
Expensive pot of teaPosted Feb 13, 2015 on Hotels
Nice short holiday visit, room rate was good, but be careful to check lounge service fees before orders, small pot of tea cost more than buffet meal in café. Should have better rates for customers staying in hotel.