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Reviews of Pullman Wuxi New Lake

4.5 out of 5
Pullman Wuxi New Lake
30 Hefeng Road, New District, Wuxi, Jiangsu

Reviews

8.6

Excellent

Rating 10 - Excellent. 48 out of 108 reviews" "
Rating 8 - Good. 45 out of 108 reviews" "
Rating 6 - Okay. 9 out of 108 reviews" "
Rating 4 - Poor. 2 out of 108 reviews" "
Rating 2 - Terrible. 4 out of 108 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

4/10 Poor

Reine

Stayed 1 night in Oct 2023

6/10 Okay

Irina

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Below average
Below expectation, far from everywhere, unknowledgeable staff, old property, not as good as on the pictures.
Stayed 2 nights in May 2021
Response from Yoha on May 6, 2021
Thank you for taking the time to tell us about your experience at the Pullman Wuxi New Lake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it’s a good stay
Maybe it’s just me but there is no air conditioning in April and felt odd. Only heat or regular fan is available for temperature control.
Stayed 2 nights in Mar 2021
Response from Yoha on Apr 6, 2021
Thank you for taking the time to tell us about your experience at the Pullman Wuxi New Lake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

6/10 Okay

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight treat - spoilt because no restaurants open neither was the bar
Stayed 1 night in Aug 2020
Response from Yoha on Oct 7, 2020
Thank you for taking the time to tell us about your experience at the Pullman Wuxi New Lake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

LEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100% recommend for group and family-friendly
We went to Wuxi for travel on holiday and we booked 3 rooms for 9 person. Chek-in process was great and fast, that gave us a very good impression. The room was full equipped and was very capacious and brightness with a seperate tub. I think the area of the room was almost 50 square meter. Very very perfect for those families who have babies. Location was not as good as those in cities, however we were a self-driving trip so it didn't matter too much. It took only 15-min to the city.
Stayed 1 night in Apr 2019
Response from Alice on May 6, 2019
We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will be an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here. As good as the last time
Stayed 1 night in Apr 2019
Response from Alice on Apr 8, 2019
We very much appreciate your comments regarding your recent stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will be an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Wai Shan Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for business trip
Hotel itself is perfect except location. It is at the side of new development zone, transportation other than taxi rest are not convenient. Room spacious, staffs are all helpful and friendly.
Stayed 3 nights in Mar 2019
Response from Alice on Mar 18, 2019
We very much appreciate your comments regarding your recent stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will be an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with polite staff
Overall a good hotel, but there's nothing much in the surrounding areas.
Stayed 1 night in Oct 2018
Response from Alice on Oct 25, 2018
We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. First of all, thank you so much for your kind recognition upon our hotel and staff service. Meanwhile, we are so sorry that our hotel surrounding still needs further development. For any caused inconvenience, please kindly have our sincerest apology. In future, we will keep on working hard to deliver more comfortable and enjoyable stay experience. Thank you again for sharing your experience, and we sincerely look forward to your next stay.

2/10 Terrible

Paul

Liked: Cleanliness, property conditions & facilities
Balmy in Wuxi
You cannot control the AC, so despite rigorous promises by the manager that he would fix it, the room stayed s balmy 80 degrees! It’s infuriating. A booked the Pullman because I wanted a brand I could trust. Sleepless in the Sauna. They control the temperature centrally at 79 degrees.
Stayed 1 night in Oct 2018
Response from Alice on Oct 29, 2018
Thank you for taking the time to tell us about your experience at the Pullman Wuxi New Lake. We are so sorry that your experience of air conditioner did not meet your expectations; please allow us to express our sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Good

Lau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel! But far from everywhere else.
The hotel is of excellent standards. Very clean and comfortable. Service was good too. I like that there were many lifts and they were fast and efficient. But pity the location was a big minus. It was far away from everywhere else. Not even a convenience store nearby.
Stayed 4 nights in Jul 2018
Response from Alice on Jul 24, 2018
We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Hotel is located in Xinwu District, surrounding still needs further development. For any caused inconvenience, please have our sincerest apology. In future, we will keep on working hard to deliver more comfortable and enjoyable stay experience. Thank you again for sharing your experience, and we sincerely look forward to your next stay.

10/10 Excellent

Tiffy, Singapore

Liked: Staff & service, property conditions & facilities, room comfort
Comfortable & Enjoyable stay. Excellent service!
Pullman Wuxi less than 15min away from airport. Happy to be picked up as we arrived late night. We didn’t see the taxi queue at the arrival hall. Transfer to hotel was quick. 3 persons came to pick us. They carried a card that bore my initials as instructed. Driver 1 took 2 luggage & both of us. Another concierge staff, Spark, with whom I was writing back & forth with, drove a Pullman van that carried our equipment bag. 2 bottles of mineral water were kept for us in our car. Arrived at hotel check-in desk, the female & male staff did a quick checkin for us. Gave us enough access cards to use, quickly assigned our unit. They did not introduce the hotel to us. But Jin, the guest relations, handed me her card, told me if I needed help just call her. She informed me about the breakfast floor, gym etc. She & Spark & another concierge staff helped us with our luggage. They spoke English! Room was spacious with lots of space for 3 pieces of luggage, lots of drawers & cabinets to store our clothes & shoes! Bathroom amenities were sufficient. Iron board, umbrella & an electric kettle plus all the cups & glasses & mineral water were all there. A few problems surfaced: 1. Bathroom - ‘fishtank’ type, we put the blind down. 2. See-through bathroom door, couldn’t close due to uneven floor. 2307. 3. Room faced a piece of land which was under construction. The noise didn’t affect us as we left early for our events. 4. Window ledge dusty.
Stayed 4 nights in Jul 2018
Response from Alice on Jul 23, 2018
We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel and staff service, and it is our great honor to accompany you a nice trip. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding to room problems that you have mentioned, we already asked our Housekeeping Department to check and fix. In future, we will also strengthen check and maintenance force to prevent its happening again. Thank you again for sharing your experience, and we sincerely look forward to your next stay.

10/10 Excellent

ILYAS, BIRMINGHAM UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All round excellence- the only problem it's a bit far from the centre in a new business district. Higly recommended
Stayed 8 nights in May 2018
Response from Alice on May 21, 2018
We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel. Meanwhile, we are so sorry that our location hasn’t achieved your expectation yet. Hotel is located in New District, surrounding still needs further development. For caused inconvenience, please again have our sincerest apology. In future, we will keep on working hard to deliver more comfortable and enjoyable stay experience. Thank you again for sharing your experience, and we sincerely look forward to your next stay.

10/10 Excellent

Anil, nj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Hotel is beautiful, bed could have been more comfortable ...a little hard. Breakfast was a bit expensive for the limited offerings.
Stayed 1 night in Apr 2018
Response from Alice on Apr 26, 2018
Thank you for taking the time to tell us about your experience at the Pullman Wuxi New Lake. First of all, thank you so much for your recognition upon our hotel. Meanwhile, I am sorry that your experience of breakfast did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we will take more care about breakfast and will try best to deliver more rich and delicious breakfast experience. We appreciate your sharing your feedback, and we sincerely look forward to your next stay.

8/10 Good

Tee Soo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean hotel with nice amenities
Good accommodation but the location is a bit out of the way.
Stayed 2 nights in Nov 2017
Response from Alice on Jan 15, 2018
We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. Meanwhile, we are so sorry that hotel's surrounding environment still needs further development, please have our sincerest apology for caused inconvenient. In future, we will keep on working hard to deliver more comfortable and enjoyable stay experience. Thank you again for sharing your experience, and we sincerely look forward to your next stay.

10/10 Excellent

Sayed Shaarawy , Cairo, Egypt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent hotel to stay
Hotel is very nice, quite, noiseless, comfort and new. Rooms are very clean and no smell of smoke or any other unfavourable odour. I certainly recommend it for those who seek a pleasant stay for business.
Stayed 1 night in Oct 2017

10/10 Excellent

Jing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Stayed 1 night in Apr 2017

10/10 Excellent

Johannes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well recomended home from home
A very nice large and comfortable hotel with friendly and helpful staff. The place can get very crowded over weekends as it runs successful family promotions. There is not much to do in the surrounding area. However Wuxi is a RMB 50 taxi ride away.
Stayed 3 nights in Jun 2017

10/10 Excellent

Dan, Los Angeles CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near airport and nice staffs
I asked for a morning call, early taxi to be ready at 6:30am. Everything was in place and the staff even prepared me a cup of coffee and some breads since it was too early for the resturant buffet.

10/10 Excellent

Brent, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
It's a bit far from town, but an absolutely gorgeous hotel. I would definitely stay there again. Splurge and get the executive suite....awesome!

8/10 Good

LC, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, comfortable stay.
Hotel room is nice; Hotel staff are very friendly and helpful. However, note that breakfast start at 6.30am, not 6am as shown on the website. I was not able to have breakfast due to my flight, but appreciate that the staff took the effort to offer a simple takeaway option instead.

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Johannes, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great promise but long on fulfillment
Grand hotel. Great room. However this hotel is not particularly suited for international travelers. Staff are not able to communicate well in English if at all. Internet connection instructions are in Chinese. No breakfast menu. Super slow internet connection which immediately disconnects you the moment your mobile phone goes into sleep mode: very frustrating.

8/10 Good

Steve, Carlisle, MA

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Giant ghost hotel
This is a beautiful hotel with spacious rooms, but nearly deserted. The staff appear to be trainees, and there was no A/C, in Wuxi, in April?!. I wonder if Pullman know their name is on the building? Price is great, but it is mystery as to how the doors stay open given the overhead and the lack of guests.

10/10 Excellent

Pradeep, New delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent

10/10 Excellent

Becky, Indiana, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
I have never had a better hotel stay. The facilities were fabulous as was the service.

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Tiago Bonetto, Guangzhou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
great hotel with friedly staff and good food

6/10 Okay

Vulcan

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
An okay hotel in a new developed area.
The hotel was new but empty. There were not enough customers to bring up other services in the hotel to full speed. The spa service was kinda bad. The A/C in my room was broken after 3rd day stay and the room temperature was controlled by the hotel. The hotel room looks old for 1 year old hotel.

2/10 Terrible

Zhiqiang

Stayed 2 nights in Nov 2023

10/10 Excellent

Sansu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 19 nights in Oct 2023

10/10 Excellent

Kwok Keung

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel good stay
I live in here few times already. The hotel is comfortable and surrounding is very silent. And Wuxi is very quiet as well. I like this hotel.
Stayed 2 nights in May 2021
Response from Yoha on May 18, 2021
We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Kwok Keung

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip, good hotel indeed
很好，很安静的一个城市。
Stayed 2 nights in May 2021
Response from Yoha on May 18, 2021
感谢惠赐有关下榻无锡新湖铂尔曼酒店的宝贵意见。听到您对我们工作的肯定，十分开心，也非常感谢您的支持。酒店位于新吴区，周边环境优美，交通便利。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。

8/10 Good

YUAN

Stayed 2 nights in Apr 2021
Response from Yoha on May 18, 2021
感谢惠赐有关下榻无锡新湖铂尔曼酒店的宝贵意见。听到您对我们工作的肯定，十分开心，也非常感谢您的支持。我们会将您的反馈与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。再次感谢您与我们分享您的体验，我们真诚地期待您的再次光临。

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
全体的に満足
部屋は綺麗で清潔、フロントスタッフも好感が持てた。朝食も種類豊富で満足。 一つ残念な点、部屋に置かれている家具が、安っぽく粗雑。テーブルには傷、脚は錆びがあり、荷物置き台もボロボロ、バスタブの金属の取っ手もネジが取れているのか、プラプラ。 ホテル全体は古さを感じず綺麗なだけに、細かな所の雑さが特に目立って、非常に勿体ない感じ。 ホテル内の日本食レストランは、コロナで休業していた為、中華レストランで食事。価格もリーズナブルで、どれも美味しかった。
Stayed 1 night in Apr 2021
Response from Yoha on Apr 13, 2021
この度は、Pullman Wuxi New Lake でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。またのご宿泊をスタッフ一同、心よりお待ち申し上げております。

10/10 Excellent

Sehyun

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
호텔이 매우 넓고, 깨끗합니다. 단 짜르광장에서는 머네요
Stayed 2 nights in Jan 2020
Response from Alice on Mar 12, 2020
Pullman Wuxi New Lake 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다.

10/10 Excellent

CHIH JENG

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Alice on Jan 23, 2020
看到您对我们酒店的肯定，十分开心，您的认可是我们进步的源源动力。接下来，我们将再接再厉，努力打造更愉悦、舒适的餐饮及入住体验。再次感谢您与我们分享您的体验，我们真诚地期待您的下一次光临。

10/10 Excellent

Milton

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Alice on Dec 23, 2019
We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In future, we will keep on working hard to deliver more comfortable and enjoyable stay experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Soo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
청소를 잘해주고서비스 좋지만 주변에 시설이 별로 없음 나머지는 다 좋았음 수영장도 젛았고 티비도 좋았거 방도 깔끔했다
Stayed 14 nights in Nov 2019
Response from Alice on Dec 18, 2019
Pullman Wuxi New Lake 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다.

8/10 Good

You Sheng

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店周遭沒什麼商店，很安靜
還習慣
Stayed 1 night in Dec 2019
Response from Alice on Dec 9, 2019
感谢惠赐有关下榻无锡新湖铂尔曼大酒店的宝贵意见。酒店地处无锡新吴区，周边环境清幽，交通便利，但周边地段的充分成熟确实还需要一段时间，为此引起的不便，请接受我最诚挚的歉意。接下来，我们将继续努力，全力打造更愉悦、温馨的入住及服务体验。再次感谢您与我们分享您的体验，我们真诚地期待您的下一次光临。

8/10 Good

Zhaoyang

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveler

Business traveler
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The following descriptions are all actual encounters are not fabricated. I stayed at Pullman hotels, 9/25/2019, Wuxi, China. When I slept in the midnight, I found that I was bitten by an unknown insect. When I turned on the light, I found at least 5 bedbugs on my bed! It was too scary, even the hotel immediately changed a room to me, but I don't recommend Pullman hotels for you. All above just for your reference when you are going to booking your stay. 以下敘述皆為事實，無任何虛造，我在2019/9/25入住中國江蘇無錫鉑爾曼酒店，半夜被不知名蟲子给咬了，開燈查看才知道至少5隻的床蝨在我床上，雖然酒店立即換了房間給我，還是太駭人了，提供給你們參考，謝謝。
Stayed 1 night in Sep 2019

8/10 Good

Kit Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

peng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常不错，值得选择
Stayed 1 night in Jul 2019

10/10 Excellent

Man Ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

6/10 Okay

You Sheng

普通
硬體維護不太ok(浴室淋浴間有霉斑） 早餐也普通。
Stayed 2 nights in Jun 2019
Response from Alice on Jul 2, 2019
感谢惠赐有关下榻无锡新湖铂尔曼大酒店的宝贵意见。很抱歉，未能在客房设施及餐饮体验方面达到您的期盼，请允许我向您表达最诚挚的歉意。我已将您的反馈告知房务总监及餐饮总监。接下来，我们将加大对客房的清洁及检查力度。同时，我们也将更加关注早餐出品，努力打造更愉悦、美味的用餐体验。再次向您致以歉意，我们将不断努力，也希望在不久的将来有机会为您奉上更好的服务。

8/10 Good

sun ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地點較偏，其餘均無可挑剔
地點較偏，否則這價位住不到這品牌的酒店
Stayed 1 night in Jun 2019
Response from Alice on Jun 28, 2019
感谢惠赐有关下榻无锡新湖铂尔曼大酒店的宝贵意见。听到您对我们酒店的肯定，十分开心。酒店地处无锡新吴区，周边环境清幽，交通便利，但周边地段的充分成熟确实还需要一段时间，为此引起的不便，请接受我们最诚挚的歉意。我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。再次感谢您与我们分享您的体验，我们真诚地期待您的下一次光临。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
점점 훌륭해지는 풀먼 우시
청소상태 등 룸 컨디션이 작년 하반기 숙박시보다 훌륭해졌습니다. 로비에 편의점이 생겨 중국여행중 먹기 힘든 차가운 음료수를 먹을 수 있습니다. 4층 중식당에서의 식사도 아주 맛있었습니다. 호텔 레스토항치고는 가격도 부담스럽지 않고 좋습니다. 세탁서비스도 깔끔하고, 전반적으로 대만족입니다.
Stayed 2 nights in Apr 2019

10/10 Excellent

younghoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
호텔은 매우 만족. 식사(면류는 꼭 먹어야함)는 특히 훌륭하였으며, 수영장 물이 매우 깨끗하였음. 고객응대는 매우 훌륭하였음. 서비스가 훌륭하였고 커뮤니케이션 문제도 없었음.(중국의 5성급 호텔에서도 영어가 잘 안되는 경우가 많은데, 의사소통에 전혀 불편함이 없었음.) 다만, 주변이 개발중이라서 가족 동반이라면 불편함이 조금 있을 수 있음.
Stayed 2 nights in Dec 2018
Response from Alice on Jan 16, 2019
Pullman Wuxi New Lake 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다.