Ratings based on 12 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.7 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
Posted Apr 1, 2014 on Hotels.com
Recommendedby Lyn and Joel from Seattle
Lovely hotel close to the centerPosted Feb 13, 2014 on Hotels.com
The Clara Luna is a very comfortable hotel close to the main park and has been newly remodeled. Our king bed was very comfortable and the room was spacious. The shower was not as warm as we would have liked at times but we were told that they were repairing the boiler. The breakfast menu was varied and satisfying. We stayed for six nights and enjoyed our stay.
for Everyoneby Richard from Montreal
Quiet and well locatedPosted Jan 21, 2014
Pros: Room size and location of hotel
Location: Not far from zocalo and major restaurants and cafés. Far from Museum of Anthropology (like almost other hotels of Jalapa).
Quiet and well located (not far from zocalo and restaurants). Huge room with recent furnitures. From the room, view on an unused parking lot. Only negative point: strong odor from a disinfectant (need few hours to remove with window open).
Recommendedby Gerry M. from Santa Cruz, CA
Pretty Good, But ColdPosted Dec 4, 2013 on Hotels.com
We stayed 5 nights in a king room. It was November, rainy, with daytime temps in the 50s and low 60s. The lobby and breakfast room are adjacent to a patio that is open to the outdoors. Both were very cold. We wore our coats to breakfast. Our room was a little warmer but what we thought was a heater was actually only an air-conditioner. When we finally asked, we were given a space heater, so the last 2 nights were better. There was hot water in the morning only, not afternoon or evening. Apart from the cold problem, the hotel was comfortable enough. The room was spacious. The staff was very accommodating and nice, and a few of them spoke English. Hot breakfast was very good. The location is on a busy street, but the rooms are quiet. It's a few blocks from the old part of town, which is where you will spend most of your time. Be sure to visit the superb anthropology museum.
for Everyoneby Diana from Oakland, CA
Beautiful, quiet retreat near the zocaloPosted Aug 4, 2013
Cons: Safes for valuables in the rooms
Location: Pleasant, safe location in the historic district only 5 minutes walk from the zocalo
Hotel Clara Luna is a jewel--a boutique hotel at a very reasonable price. All the staff go out of their way to make the guest feel at home. The owners have created a unique decor by furnishing a modern and spacious interior with some of their own European antiques.
for Everyoneby Marina. from TX
Great hotel for the price!Posted Jul 1, 2013
Pros: Rooms were nicely renovated.
Cons: I would recommend them to get small coffee machines for each room. Coffee drinkers need coffee as soon as they wake up!!!
Location: Great location! Only a few miles from the Museum of Anthropology. Walking distance to restaurants.
It was close to everything. Staff was very nice and attentive. Rooms are big, and comfortable.
for Getaway With Friendsby Pragmatic from Connecticut
close to all must-see sightsPosted Jun 27, 2013 on Hotels.com
The hotel was extremely clean and very well located. The staff was very helpful and the rooms were very comfortable. The price was also very reasonable for the class of hotel and the location.
Recommendedby A verified traveler
quality of the roomPosted Feb 7, 2013 on Hotels.com
overall i think was a great experience. I do have something to point out that the air condition wasnt working by the time of my arrival.
for Everyoneby Ricardo from West Hartford, CT. USA
Xalapa stay at downtown.Posted Nov 17, 2012
All staff very accommodating and helpful. Very clean. A little bit of problem with water pressure in the shower but not awful at all. You will survive this just fine. Another small issue was the dogs barking or housing in the distance to sirens of police cars or ambulances driving by. Besides these small issues, very centric, about 2 blocks away from the town center, where there is much more noise and traffic. It was a great deal with breakfast and parking included.
Recommendedby A verified traveler
This was one of the best it had great service,Posted Jun 18, 2012 on Hotels.com
This was a great hotel, the rooms were clean it had great art work made my mr lee the owner and his wife ms Martha was so nice they made me feel like home. I really liked the service I received thank you mr and mrs lee